Alexander Court Care Centre

320 Rainham Road South, Dagenham RM10 7UU
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8.9 39 Reviews
  • Alexander Court Care Centre, Dagenham
Alexander Court is a modern and purpose-built home specialising in the provision of nursing care and located in Dagenham. With 80 rooms, all of which are en-suite, the décor is bright and modern, creating a sense of ‘home’ and comfort.

Residents can enjoy a variety of communal areas with different facilities. This includes areas in which to relax and have calm time, or busier environments where residents might take part in an activity or meet with friends and relatives. The home benefits from its own café and bar, which is greatly enjoyed by the residents, particularly during quiz and activity sessions.

A multicultural care team works hard to adapt to the varying needs of the residents, a broad and interesting activity programme, keeping people active whilst they are here, from taking part in exercise sessions to spending time reminiscing or enjoying performances together.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1150
  • Self-Funded Residential Dementia Care: £1180 – £1180
  • Self-Funded Nursing Care: £1400 – £1450
  • Self-Funded Nursing Dementia Care: £1450 – £1500
  • RESPITE Self-Funded Residential Care: £1100 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Nursing Care: £1350 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1450 – £1498

The above is excluding of hairdresser, chiropodist, escort, toiletries, dental care, audiology etc.

These prices are only a guideline, please contact Alexander Court Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Abiodun Afuape (Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHA. Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2002
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome anytime.

Parking

  • Visitors car park to front of home and disabled parking.

Alexander Court Care Centre Reviews (39)

8.9

Alexander Court Care Centre has a Review Score of 8.9 (8.911) out of 10, based on 10 reviews in the last 2 years.
Over all time Alexander Court Care Centre has 39 reviews.

Overall Experience
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Reviewer Connection to Alexander Court Care Centre
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Total of 39, showing 21-39
Review from Tony P (Grandson of Resident) published on 8 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was dreading visiting my grandmother since her fall. The level of cleanliness, facilities, comfort for the residents, and attention to detail from the staff was amazing. Thank you! She’s so happy and has really put my mind at rest.
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Review from Lorraine G (Wife of Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident at Alexander Court for 18 months until he sadly passed away in August 2020. I am very thankful to all the staff for how my husband was cared for and how he was very well looked after. I found the staff to be very approachable and I could always speak to them about any concerns
and they would always make me feel welcome. I wish the home and staff the very best for the future.
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Review from B D (Son of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been bowled over by the staff's handling of the pandemic. I have had regular face-time contact with my mum and now I am even visiting once a fortnight in their safely managed secure garden. Everyone has been caring and understanding. Well Done.
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Review from J W (Son of Resident) published on 13 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't thank the staff enough for all the support and care they give to our mum.
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Review from Patrick E (Son of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent, caring and professional.
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Review from C S (Son of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The family chose Alexander Court after visiting 4 other care homes. It immediately felt homely and friendly, from the receptionist onwards. Since the 3 years Mum has been there, carpet replacement in the corridor and decorating has been carried out. Talking to the chef at one of the regular relative's
meetings he seemed happy with the kitchen equipment provided. He and his staff give residents the type of food they want, plus new menus for them to try. The activity ladies offer an alternative to staying their rooms or lounge, by getting them to use their memories and coordination often through music - excellent. The nurses are very friendly, professional and patient with the residents. The carers who, despite Mum's sometimes challenging behaviour, somehow managed to cope with the work they have to do. I must not forget the often unseen staff such as the administrator, housekeeping, laundry, cleaners, handyman etc. The manager seems very capable, approachable and has the residents and relatives interests at heart and welcomes input and suggestions.
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Review from L F (Daughter of Resident) published on 1 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was on end of life. The care home was Alexander Court. Mum was a resident for 7 years. The care throughout was unbelievable. She was treated with dignity all the time. I could not have asked for better and Mum's last 3 weeks were so peaceful and all the staff were so kind, as though she was their
Mum. I would like to thank the Manager and all the day and night staff for their help.
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Review from H B (Mother of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Within the 5 weeks of our son being in Alexander Court Care Centre, we have been very satisfied with the service provided and made to feel welcome by all staff.
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Review from Richard J (Son of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very helpful and they keep me up to date with any appointments that my mum has. Also, they always inform me of any changes.
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Review from Muhammad T (Son of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was cared for in a respectful and caring way. He thanks all the staff and carers in the kind way they all looked after him.
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Review from Corinne L (Daughter of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a resident of this care home albeit for a short time (Nove 2017 - April 2018) until his death on 3/4/18. During the 5 months, he was there the care and support he received was outstanding. This also helped us as a family taking away a lot of stress and worry during dads final months.
Nothing
was too much trouble for the staff.
Dad was always comfortable and clean.
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Review from K W (Son of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff make this place a kind and caring care home.
The building lacks investment, it needs refurbishing.
The cooking smells are overpowering when you enter or walk through the corridors.
For this reason, I wouldn't want to be a resident.
Wonderful staff who were absolutely amazing.
Thank you
so much for taking such good care of my late mother.
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Review from Julia F (Daughter-in-law of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Alexander Court to have friendly, helpful staff.
There is a warm atmosphere and I think the staff genuinely care about the residents.
I believe the care home would benefit from a bit of updating with new décor and furniture.
Management communication could be better but overall I was
happy with everything.
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Review from Irene H (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went in respite for one week and I was very worried at first having to put him in a home but I found the staff very good.
All the staff were polite, caring and on hand for every need. I would have no doubt about sending my dad there again. He felt quite at home there and I didn't have to
worry and had the rest that I needed.
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Review from Pam H (Daughter-in-law of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother in law has been there I have found the staff have been extremely good and very helpful so friendly and hardworking. They are very dedicated to their jobs.
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Review from Helen B (Wife of Resident) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Alexander Court are excellent.
We have had no problems with my husband's care and are very happy with the service.
Reply from Maribel Pascual, Home Manager at Alexander Court Care Centre

Thank you for your review of Alexander Court.
It is great to hear that our staff do a good job. We do work hard as a team to make sure all residents and their families are happy with the care and service we provide. Kind regards.

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Review from Tony P (Brother of Resident) published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our visits to the home have been a good experience. The staff have made us welcome and they are so helpful and friendly. We are impressed with the cleanliness and organisation. Thank you to all the staff who are taking care of my brother. We know he is in good hands.
Reply from Maribel Pascual, Care home manager at Alexander Court Care Centre

Thank you very much for your review of Alexander Court.
We are so pleased that you are happy with the care your brother is receiving in the home.
Our staff do work hard to create a happy and friendly atmosphere in the care centre and they try to make all the residents feel at home.
Thank you again.
Kind regards.

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Review from C A (Wife of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He enjoyed staying in the care home, he felt cared for, concerned for and secure. The staff took responsibility to look after him, bathed him and accompanied him to the shops. I am very appreciative!
Reply from Maribel Pascual, Home Manager at Alexander Court Care Centre

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. We strive to provide the highest possible level of care to our residents in a safe and comfortable environment and we are glad this has been your experience.

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Review from K H (Niece of Resident) published on 8 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot stress how much all the staff at Alexander Court cared for my uncle with care, understanding, dignity, support even when times were very challenging. They work very hard and kept me informed every step of the way. Especially Daffodil ward. They are always smiling even when things become difficult,
my sincere thanks to them all.
Reply from Maribel Pascual, Home Manager at Alexander Court Care Centre

Thank you for taking the time to leave this review. Our team of friendly, efficient and supportive staff strive to provide the highest possible level of care to our residents and we are pleased to receive this positive feedback.

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Current Review Score: 8.9 (8.911)

Overview of Review Score

The Review Score of 8.9 (8.911) out of 10 for Alexander Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.462 for Alexander Court Care Centre is calculated as follows: ( (67 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.462
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.449 Points relating to the number of positive Reviews for Alexander Court Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 9 Positive Reviews ÷ 16.4 = 0.549
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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