Ashwood Care Centre

1a Derwent Drive, Hayes UB4 8DU

Ashwood Care Home is a modern, three-storey building providing specialist residential and 24-hour nursing care for older residents.

All rooms are en-suite and are freshly decorated throughout. Residents are welcome to bring items of personal furnishings to the home to make their room familiar and comfortable.

The home has a number of communal areas for personal or group enjoyment and the multicultural care team work hard to adapt to the varying needs of residents.

The focus is on delivering high standards of personalised care to those living within the home, which is often praised for being a warm and friendly environment and where residents are supported in their personal choices, hobbies and interests.

Group: The Bondcare Group

Person in charge: Caroline Moore (Home Manager)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Arabic, Hindi, Nepali, Panjabi, Punjabi, Polish

Single Rooms: 68

Shared Rooms: 1

Rooms with ensuite WC: 69

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

Situated in Hayes End on a main bus route close to the shops. It is situated on the A4020-Uxbridge Road inbetween the M4 and A40.

Visiting:

Visitors welcome anytime.

Parking:

Free on-site Parking.

Latest Care Quality Commission* Report on Ashwood Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.2 (maximum of 10) for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Ashwood Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.083 for Ashwood Care Centre is calculated as follows: ( (1 Excellents x 5) + (11 Goods x 4) ) ÷ 12 Ratings = 4.083

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.071 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 1 Reviews ÷ 14 Target = 0.071

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.2 Ashwood Care Centre has a Review Score of 7.2 (7.154) from 1 Reviews


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashwood Care Centre?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashwood Care Centre

  • Cousin of Resident/Service User
    1

I'm relatively new to this care home. At the beginning I was sceptical as the CQC had recently audited Ashwood and the results were not good, however once I had met with the care home manager, she explained that she had literally just taken over 6 days prior and assured me that she was going to turn the care home around.

Since then the manager has worked relentlessly to improve the standard of care, activities and decor of the home. I attended my first meeting there last week and again it was reassuring to hear all the plans she has or is going to put in place in the very near future to turn this care home into an exceptional place for elderly relatives to stay, giving peace of mind that they are looked after well, their needs are met and they are allowed to live out the rest of their days safe and secure with excellent care.

I am looking forward to seeing these many changes and being able to participate with my cousin (94) to ensure his final days are as happy as they can be.

Well done to the manager and her team!

How likely would you be to recommend Ashwood Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

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