Ashwood Care Centre

1a Derwent Drive, Hayes UB4 8DR
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9.8 96 Reviews
  • Ashwood Care Centre, Hayes
Ashwood Care Home is a modern, three-storey building providing specialist residential and 24-hour nursing care for older residents.

All rooms are en-suite and are freshly decorated throughout. Residents are welcome to bring items of personal furnishings to the home to make their room familiar and comfortable.

The home has a number of communal areas for personal or group enjoyment and the multicultural care team work hard to adapt to the varying needs of residents.

The focus is on delivering high standards of personalised care to those living within the home, which is often praised for being a warm and friendly environment and where residents are supported in their personal choices, hobbies and interests.
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Care Provided by Ashwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Ashwood Care Centre to find out the exact price for your requirements.

Contact Ashwood Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashwood Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Roxana Brinza (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site Parking.

Ashwood Care Centre Reviews (96)

9.8

Ashwood Care Centre has a Review Score of 9.8 (9.768) out of 10, based on 29 reviews in the last 2 years.
Over all time Ashwood Care Centre has 96 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashwood Care Centre
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Total of 96, showing 1-20
Review from Karen F (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became part of your wonderful care home family in March 2025. She is very happy and loving life. I am so happy to see mum doing well and enjoy her life with you. Mum turned 90 in May and was spoilt by the home. The staff are outstanding and they all work over and beyond for all the residents.
Every visit is a pleasure and every one says hello. Nothing is to much trouble and the home is so encouraging. Plenty of daily activities, trips and functions, which mum loves. Thank you Ashwood for everything.
Karen
Reply from Harry Inglis, RM at Ashwood Care Centre
Thank you for your really kind words and review. Activities is something Roxana and team have worked hard on and it is lovely to hear that it has been felt by all
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Review from Adrian W (Brother of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother has been a resident at Ashwood for 18 mths. He has a degenerative condition which means he is bed-bound in the main. Staff are usually on hand to support my brother and keep him clean and fed/hydrated - as he is unable to do this for himself. They are all friendly and dutiful and talk
to my brother when they are attending to him although he cannot respond to them. He is treated with respect. I get updates from Gladness (onsite nurse) when there are any health issues or concerns. Home management provide updates/notifications frequently and seek feedback to check that what they are doing as regards care, support and activities is appropriate. Whilst my brother cannot take part in activities I often see these taking place - including a singer singing songs from the war/post war era which was very good and the residents seemed to really enjoy this! It's clear that a lot of thought goes into this. Rooms/facilities are generally clean. I would recommend the home to families
Reply from Harry Inglis, RM at Ashwood Care Centre
Thank you Adrian for your feedback and kind words! Staff do try and your review means alot to us all
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Review from M M (Mother-in-law of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you walk through the door to the moment you walk out, you are treated with love, care, with smiles and understanding. My daughter-in-law is so happy and so well cared for by the delightful staff. The manager comes to greet you and is always available to chat with, and nothing is too
much trouble for the fabulous staff. I often cry with gratitude for this wonderful, safe place.
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Review from Michael W (Son-in-law of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after Rita for these last 6.5yrs. It's been heart breaking for our family watching Rita decline over these last few years. Not living locally, we weren't able to visit as regularly as we would have liked but it was comforting to know that Rita was always well looked after
by the Ashwood team. I have to say a special thank you to Gladness , she has been lovely , always making sure we were updated accordingly and always treated Rita with dignity and respect (as did the rest of the team). Her care throughout her stay has been consistent and any isssues that have cropped up have been dealt with quickly and efficiently.
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Review from Heather F (Sister of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was asked to go into Ashwood from a stay in hospital with the intention of staying full time if needed, she had really friendly service and care from all the staff from the first day.
Unfortunately she passed away due to illness after 8 weeks, but it's good to know she was happy.
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Review from G C (Brother of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is a Resident of this Care Home. Her care and support, is professionally done. She is well cared for, in every aspect of her designated care plan. My sister is happy and contented. She is always clean and presentable, whenever I visited her. The staff and management, does an excellent
job. Actually I felt like part of a family, whenever I visited. Everyone goes beyond the call of duty to ensure, satisfaction at every level, from the Cleaners to the front of house staff. I am kept updated, with any changes. My overall experience and satisfaction, shows that the service given, is of an high and outstanding level. I would recommend this Care Home to anyone, looking for a, caring, nurturing, friendly and helpful environment for their loved one.
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Review from A W (Wife of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went to this care home in January 2025. The staff are amazing, from manager to the cleaner, each and every one will go the extra mile to help.
The manager has been very good and caring for an issue I had with my husband, this has thankfully now been resolved with much help from the manager.
Thanks again from all of the family.
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Review from Caroline C (Niece of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt moved into Ashwood in June 2024 and I have been delighted with the care she has received. The staff are kind and thoughtful, all they knew about her was that she liked cats and they printed her door name with a cat on it. My aunt's health has improved since being at Ashwood due to the care she
receives. I live a long way from Hayes and the staff keep me informed about her and make me feel very welcome when I visit.
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Review from Jacqueline H (Daughter-in-law of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly towards visitors and to residents. They are patient and aware of what each resident is doing, assisting those who need help. I know that when she needs medical help the problem is sorted as soon as possible, which is very important. My overall impression is that she is cared
for and is safe. Thanks to the staff, cleaners & cooks!
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Review from Colette D (Niece of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first day my aunt arrived at Ashwood Care Centre, she has been treated so very well. The staff are wonderful, thoughtful, caring and kind. The maintenance man sorted out her TV and painted the wall in her room and the activity lady made a beautiful name sign for her door. When my aunt
was unwell, the nursing staff called for her GP immediately and kept us fully informed of her progress. My aunt enjoyed all the varied activities (which I also joined in!) The ladies play music for her on their own phones when my aunt is feeling low. We are so thankful that my aunt is in this wonderful home. Amazing nursing care!
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Review from V M (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the admission of my mother, what was so noticeable and reassuring was how attentive and welcoming the management and staff were. The nurses and caring staff are both knowledgeable and empathetic and have been very supportive in the care of my mother and have at times exceeded my expectations.
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Review from J N (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to Ashwood in July 2021 after my father died suddenly. She was very confused and difficult for the staff to cope with but they did a wonderful job with patience and kindness. I am so grateful to all the staff who do a great job with all the residents.
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Review from Karen J (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had very good treatment, she is always clean, her room is clean and smells fresh. The food is beautifully prepared and looks very healthy and wholesome. The staff are always aware if anything needs attention and medical needs are always met. The staff are all very kind, pleasant and friendly,
nothing is too much trouble for them.
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Review from J D (Sister of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we first began looking for a care home for my sister. I was disappointed with a number of homes. They seemed to be very cramped for space in both rooms and recreational areas. Both are good at Ashwood Care Centre. The staff at Ashwood are also very pleasant, always smiling and most helpful.
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Review from Tony B (Nephew of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thought I would give an update on my experience at Ashwood Care Centre As I visit my Aunt every day she has been a resident here for nearly a year now. They have made her happy and comfortable and my expectations have been exceeded in all levels of kindness by the staff at Ashwood. I have often joked
with staff. I'm looking forward to being looked after. Let me know when there is availability for me here. Keep up your amazing work Ashwood.
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Review from A B (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ashwood Care Centre for approximately six years. The staff are friendly and continue to make my mother comfortable and are available to answer any questions I have in relation to my mother's care. A massive thank you.
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Review from Ann L (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Ashwood Care Centre since February 2022. We as a family are very grateful that Mum is in such a wonderful, caring environment. All the staff are so helpful and friendly and nothing is ever too much trouble for them, which shows in the level of care and compassion she receives.
The good levels of communication regarding Mum's care I receive put me at ease. The manager and every member of staff clearly have Mum's best interests at heart at all times and everyone goes above and beyond for all of the residents. The home is continuously being cleaned and is spotless, and the meals are of a very high quality. I have sometimes visited when morning activities have taken place and it is wonderful to see Mum and the residents having fun whilst playing games, chatting and having a cuppa. All in all, we cannot thank all the staff enough for all that they do and would recommend Ashwood unreservedly.
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Review from Angela W (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for over 3 years. I have to say I am really happy with the service she has received. I can see my mum is being looked after well. She is clean, eats well, looks healthy and seems very happy. Obviously, her illness has gone downhill but she is happy and that's what's important
to our family. The care she receives is excellent. The cares treat her with the respect she deserves and look after her very very well. I know it is a very difficult job looking after someone with Alzheimer's - you really have to be someone special to do this job.
The carers at Ashwood do an amazing job! And we thank them very much!
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Review from J P (Friend of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with Ashwood Care Home. I have visited a neighbour/friend over the last two months. The care assistants are consistently attentive and very good, very pleasant and friendly. The home has very good cleaning staff which makes the home pleasant to visit. I have attended meal times and
these are very good and the dining room is very pleasant. I have had contact with the management who are obviously excellent because... a well-run business... 'comes from the top'. Well done everyone. I see on my visits that you are always very much on task. All staff appear to be happy to be at work. Creating a really nice atmosphere. Bravo Ashwood 10/10 from me... and I've seen quite a few care homes.
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Review from Elizabeth S (Granddaughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t be happier with the level of care and compassion my nan receives at this home, every single staff member goes above and beyond for not only her, but us all as a family. Nothing is ever too much trouble and they love helping us create memories with not only my nan but all of the residents
there.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Ashwood Care Centre is calculated as follows: ( (261 Excellents x 5) + (72 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 336 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashwood Care Centre

What types of Care is Ashwood Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashwood Care Centre have?

There are 68 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ashwood Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashwood Care Centre to the centre of Hayes?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashwood Care Centre to verify any information. View our terms and conditions. Ashwood Care Centre has an Enhanced Service - more info.