Ashwood Care Centre

My mother went into Ashwood recently after a long time in hospital after a fall at home , she is 98 , and always lived independently. I was recommended to Ashwood by various local people, we have been welcomed and treated amazingly as a whole family. My mother has been made to feel safe and cared for by everyone, the staff are so caring and professional, and we have been able to make her room feel like home. The Manager made the transition from hospital to Ashwood really smooth, she has been great support to me and our wider family reassuring us that we made the right choice for our mothers safety and happiness, Every single staff member of Ashwood are friendly, caring, professional and most of all love their sometimes difficult job and it shows! Thank You will never be enough.

The Carehome (Ashwood Care Centre), has lovely staff, in all departments. The ward staff are very caring + kind, + nothing is too much trouble. Mum is always comfortable + clean, + the food looks lovely + fresh + tasty. Her room is kept clean, + the air is fresh + smells nice. We are very impressed with the Ashwood Care Centre, + happy that Mum is living there.

I am so happy to write this positive review. My husband is in this care home which I attend to visit almost daily. I have nothing but praise for every member of the team from the Manager, admin, nursing team, cleaners, carers. And activity team. I have attended at various times and am always greeted with a smile. My husband is happy and has positively progressed with the care and attention he has received he is always clean his clothes are washed and returned at super speeds. The premises does not smell like some other homes I have attended. The building is kept pristine it shows the cleaning team are happy and proud of the environment. The Manager is doing a fantastic job motivating her team and she should be proud. It also takes a lot of pressure off the family knowing your loved ones are happy and cared for.

Mum sadly passed away in June, having been at Ashwood for 4 years. Mum was so well cared for during these 4 years and we cannot thank Roxana, the Manager, and every single member of staff for the care and kindness they showed to mum, and to us as a family during this time. It was obvious from the day mum went to Ashwood that nothing was ever too much trouble for any of the staff, who were always so friendly, and they genuinely care about all of the residents. The standard of the meals was very good and the home is absolutely spotless. Mum used to love joining in with the wide range of activities (which were held each week day) and functions and she loved chatting with the other residents. Mum always looked so well and quite often when I went to see her, she'd had her hair done or her nails painted. When mum became ill, everyone went over and above to support us all at a very difficult time and we cannot thank everyone at Ashwood enough for all that they have done for us.

The care home is always clean, organised, and welcoming, and the staff consistently go above and beyond to make residents feel safe, valued, and at home. Thank You

Ashwood has provided a warm, friendly, and supportive environment for our mum during what has been a difficult transition for all of us. Moving a loved one into care is never an easy decision, but the compassion, professionalism, and dedication shown by the manager and staff, made the process less daunting. The manager set an excellent tone from the outset. She was approachable, attentive, and committed to mum's wellbeing. She provided clear guidance and support through the onboarding process with patience, answering all our questions and addressing concerns with empathy. Staff are consistently kind, patient, and respectful. They have built a genuine relationship with mum, taking time to understand her preferences and helping her feel safe, comfortable, and heard.

Communication is another strength. The team provides regular updates and handles any concerns promptly and thoughtfully, creating real trust. Visiting is also very flexible, allowing us to stay closely involved.

Thankyou so much to all the staff working so hard at Ashwood Care Center. You are all family.

She was happy, happy happy and we would like to "thank" Roxana and her brilliant team for all the love and kindness that mum had over the years, without them, mum would have gone down hill and passed away sooner, if she was living at home. She went to the best care home and was cared for dearly. A HUGE THANK you to all the DAY & NIGHT staff for everything!!!

My brother has been a resident at Ashwood for 18 mths. He has a degenerative condition which means he is bed-bound in the main. Staff are usually on hand to support my brother and keep him clean and fed/hydrated - as he is unable to do this for himself. They are all friendly and dutiful and talk to my brother when they are attending to him although he cannot respond to them. He is treated with respect. I get updates from Gladness (onsite nurse) when there are any health issues or concerns. Home management provide updates/notifications frequently and seek feedback to check that what they are doing as regards care, support and activities is appropriate. Whilst my brother cannot take part in activities I often see these taking place - including a singer singing songs from the war/post war era which was very good and the residents seemed to really enjoy this! It's clear that a lot of thought goes into this. Rooms/facilities are generally clean. I would recommend the home to families

Karen

From the moment you walk through the door to the moment you walk out, you are treated with love, care, with smiles and understanding. My daughter-in-law is so happy and so well cared for by the delightful staff. The manager comes to greet you and is always available to chat with, and nothing is too much trouble for the fabulous staff. I often cry with gratitude for this wonderful, safe place.

Thank you so much for looking after Rita for these last 6.5yrs. It's been heart breaking for our family watching Rita decline over these last few years. Not living locally, we weren't able to visit as regularly as we would have liked but it was comforting to know that Rita was always well looked after by the Ashwood team. I have to say a special thank you to Gladness , she has been lovely , always making sure we were updated accordingly and always treated Rita with dignity and respect (as did the rest of the team). Her care throughout her stay has been consistent and any isssues that have cropped up have been dealt with quickly and efficiently.

Unfortunately she passed away due to illness after 8 weeks, but it's good to know she was happy.

My sister is a Resident of this Care Home. Her care and support, is professionally done. She is well cared for, in every aspect of her designated care plan. My sister is happy and contented. She is always clean and presentable, whenever I visited her. The staff and management, does an excellent job. Actually I felt like part of a family, whenever I visited. Everyone goes beyond the call of duty to ensure, satisfaction at every level, from the Cleaners to the front of house staff. I am kept updated, with any changes. My overall experience and satisfaction, shows that the service given, is of an high and outstanding level. I would recommend this Care Home to anyone, looking for a, caring, nurturing, friendly and helpful environment for their loved one.

The manager has been very good and caring for an issue I had with my husband, this has thankfully now been resolved with much help from the manager. Thanks again from all of the family.

My aunt moved into Ashwood in June 2024 and I have been delighted with the care she has received. The staff are kind and thoughtful, all they knew about her was that she liked cats and they printed her door name with a cat on it. My aunt's health has improved since being at Ashwood due to the care she receives. I live a long way from Hayes and the staff keep me informed about her and make me feel very welcome when I visit.

The staff are very friendly towards visitors and to residents. They are patient and aware of what each resident is doing, assisting those who need help. I know that when she needs medical help the problem is sorted as soon as possible, which is very important. My overall impression is that she is cared for and is safe. Thanks to the staff, cleaners & cooks!

From the very first day my aunt arrived at Ashwood Care Centre, she has been treated so very well. The staff are wonderful, thoughtful, caring and kind. The maintenance man sorted out her TV and painted the wall in her room and the activity lady made a beautiful name sign for her door. When my aunt was unwell, the nursing staff called for her GP immediately and kept us fully informed of her progress. My aunt enjoyed all the varied activities (which I also joined in!) The ladies play music for her on their own phones when my aunt is feeling low. We are so thankful that my aunt is in this wonderful home. Amazing nursing care!

On the admission of my mother, what was so noticeable and reassuring was how attentive and welcoming the management and staff were. The nurses and caring staff are both knowledgeable and empathetic and have been very supportive in the care of my mother and have at times exceeded my expectations.

My mother came to Ashwood in July 2021 after my father died suddenly. She was very confused and difficult for the staff to cope with but they did a wonderful job with patience and kindness. I am so grateful to all the staff who do a great job with all the residents.