Ashwood Care Centre

1a Derwent Drive, Hayes UB4 8DR
Review Us
9.8 92 Reviews
  • Ashwood Care Centre, Hayes
Ashwood Care Home is a modern, three-storey building providing specialist residential and 24-hour nursing care for older residents.

All rooms are en-suite and are freshly decorated throughout. Residents are welcome to bring items of personal furnishings to the home to make their room familiar and comfortable.

The home has a number of communal areas for personal or group enjoyment and the multicultural care team work hard to adapt to the varying needs of residents.

The focus is on delivering high standards of personalised care to those living within the home, which is often praised for being a warm and friendly environment and where residents are supported in their personal choices, hobbies and interests.
Show Ashwood Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Ashwood Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Roxana Brinza (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site Parking.

Ashwood Care Centre Reviews (92)

9.8

Ashwood Care Centre has a Review Score of 9.8 (9.766) out of 10, based on 25 reviews in the last 2 years.
Over all time Ashwood Care Centre has 92 reviews.

Overall Experience
  • 69
  • 21
  • 2
  • 0
  • 0
Date Published
  • 92
  • 5
  • 14
  • 25
  • 67
Reviewer Connection to Ashwood Care Centre
  • 37
  • 19
  • 5
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 41-60
Review from Margaret L (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year-old father was transferred to Ashwood Care Centre on Friday the 4th of March from the hospital. He was bedridden, with no short-term memory, and very fearful and anxious following a five-week stay in hospital after a mild stroke and treatment for Covid-19. Although he is still bedridden,
his anxiety and fear have lessened considerably and I would say he seems happy and settled. This, I believe, is due to the loving care, attention, kindness, and interaction of the staff that they show and give him, and their perception of his needs. I have nothing but the highest praise.
Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you for your review and compliments Margaret. The team do a fantastic job with the utmost dignity and respect to all of our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clive M (Son of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident on the first floor of Ashwood Care Centre and yesterday 13th April 2022 it was her 90th birthday. I wanted to make it a special day. When I arrived along with other members of the family I was amazed at the great work the staff had done in decorating her room with banners etc.
Throughout the rest of the day, all members of staff at various times would pop in and wish my mum a happy birthday then at about 3 o'clock in the afternoon they arrived with a lovely cake which they had made and sang happy birthday, which I found very moving. Overall I found the whole day a great experience and want to thank all staff for all their great work throughout the day. My mum has been in the centre for nearly a year now, bedridden, and all members of staff have been so kind and helpful towards her. I am so impressed with the care and dedication towards my mother at Ashwood. Once again many thanks to all for such a great day.
Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you Clive - it's what we do at Ashwood. Many happy returns for Mum and congratulations.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marilyn B (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can't fault the manager and the nursery staff at Ashwood. They were very helpful at a very difficult time and did their utmost to settle Mum in. Mum's room is nicely decorated, and this helps because Mum is used to a homely environment. Mum has done really well since moving in, and I believed this is
due to the care and attention given to her.
Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you, Marilyn, for the kind review. We do our best and appreciate the feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine M (Daughter of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving Mum to Ashwood she has been so happy. She has made a lot of new friends. Mum tells me every day how lovely the staff are and I can see that for myself. Nothing is too much trouble. I really am so relieved to have Mum at Ashwood and can't thank you enough. You really are angels.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill D (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I could give 6 stars I would. The care my mother received in the 11 years was outstanding. The care and professionalism were superb. Mum was extremely happy in Ashwood, and as a family, we couldn't have been more satisfied. Many thanks.
Reply from Harry Inglis, RM at Ashwood Care Centre

Jill - thank you for your really kind words. 11 years has to be one of our longest residents. Best wishes to you and family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue B (Daughter of Resident) published on 19 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment we contacted Ashwood for some initial information until the moment mum died, the staff, manager, and admin staff have been friendly, supportive, and highly professional. They got to know mum very quickly and did everything they could to make her comfortable and as happy as possible.
They all included us, the family too, making us feel welcome and informed. All this in another wave of covid which they took seriously and adapted to seemingly every week as it changed. We cannot thank them enough for mum's care in the last stage of her life.
Reply from Harry Inglis, RM at Ashwood Care Centre

Sue - thank you for your review and detailed feedback. We strive to be a home from home! It is feedback like yours that reaffirms the team's commitment to providing the best possible experience to our residents and families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Friend of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff and management to be very kind and caring and helpful. I would be more than happy to become a resident there myself should the need ever arise.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna B (Daughter of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I am honest I think Ashwood needs a coat of paint, it needs updating, it looks old and tired. But..it is extremely clean and the staff are amazing, kind, caring and helpful. Nothing is too much trouble, my mum loved it there. They included her in many activities, she had lots of friends in the care
staff. I was very happy to leave her at Ashwood and she was very happy to be there.
Reply from Harry Inglis, RM at Ashwood Care Centre

Hi Donna - we agree with you and our new decorator has started and is out with the rollers! Thank you for the positivity and feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara M (Daughter of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came here and she's very happy. The staff are lovely. Really pleased.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark H (Son of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful, considerate and kind - behaviours you want to see when you entrust your loved ones to a nursing home. Ashwood Care Centre displays all of these and I would highly recommend this centre to anyone.
Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you, Mark - Ashwood thrives on peoples positive feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Daughter of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is on the first floor. Cannot thank the wonderful staff enough for the love and care they show her. She has put weight on and is looking so healthy. And I am always kept up to date about mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin A (Son of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and my sister are very happy with the care and well-being of our mother since she has been in Ashwood, the nursing staff and care staff are friendly and helpful. We both feel at ease with Mum being in Ashwood.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Samir K (Son of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Ashwood Care Centre for 2 years. At first, when I looked at the reviews, I was in two minds about what to do. But I can say it was one of the best decisions we have made. The care home really looked after dad and he loved staying there. All the staff were so friendly and polite, they consider
us as their family. If anything happened to dad we would get a call straight away.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria B (Daughter of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 3 years and has always been treated well. Mum can be very challenging, but the staff deal with this amazingly. The staff also treat me as one of the family and I am updated all the time. I visit every day and I am welcomed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P F (Son of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always pleasant, helpful, and welcoming. Mum is very happy and always praises her carers which is a great relief to me and my sister.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Son of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided for our mother over the last 9 years. Staff caring and professional.
Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you for your feedback. 9 years is a long time in a service and I am proud that your sentiments express the work staff do to support and care for mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda S (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was an unexpected placement for my mother who I cared for at my home. I arrived in a distressed state, late at the door of the care home after hours as my mother was to be placed at Ashwood to be greeted by one of the managers who was a godsend to me at that time. The rest of the staff have been
the same since to help me and my mother. Any questions I have or concerns have been dealt with swiftly. The staff are lovely to me and Mum. I visit every day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I J (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Ashwood - under NHS funding - our first experience with a nursing home. Ashwood has surpassed all expectations, over and above. Every single member of staff needs to receive a medal for the work they do. Our 90-year-old mother was cared for in an exceptional and human way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth O (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, before he came in, was becoming very difficult to manage because of his frailty. He has improved vastly since being here. The constant care he receives means he is much more relaxed and he's become a much more healthy person, even gaining weight. He is no longer distressed and it is of great
comfort to our family knowing his medical needs are met. I could not imagine him getting the same care anywhere else.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie W (Daughter of Resident) published on 23 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Got an appointment to see my mum and was great to see her looking so well and happy. Mum has been a resident for nearly 6 years and is so well looked after. The staff are fabulous and do a great job. They seem to have a lot of fun times!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Ashwood Care Centre is calculated as follows: ( (225 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 290 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashwood Care Centre to verify any information. View our terms and conditions. Ashwood Care Centre has an Enhanced Service - more info.