Ashwood Care Centre

1a Derwent Drive, Hayes UB4 8DR
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9.8 96 Reviews
  • Ashwood Care Centre, Hayes
Ashwood Care Home is a modern, three-storey building providing specialist residential and 24-hour nursing care for older residents.

All rooms are en-suite and are freshly decorated throughout. Residents are welcome to bring items of personal furnishings to the home to make their room familiar and comfortable.

The home has a number of communal areas for personal or group enjoyment and the multicultural care team work hard to adapt to the varying needs of residents.

The focus is on delivering high standards of personalised care to those living within the home, which is often praised for being a warm and friendly environment and where residents are supported in their personal choices, hobbies and interests.
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Care Provided by Ashwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Ashwood Care Centre to find out the exact price for your requirements.

Contact Ashwood Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashwood Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Roxana Brinza (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site Parking.

Ashwood Care Centre Reviews (96)

9.8

Ashwood Care Centre has a Review Score of 9.8 (9.768) out of 10, based on 29 reviews in the last 2 years.
Over all time Ashwood Care Centre has 96 reviews.

Overall Experience
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Date Published
  • 96
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  • 29
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Reviewer Connection to Ashwood Care Centre
  • 38
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Total of 96, showing 61-80
Review from Amanda S (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was an unexpected placement for my mother who I cared for at my home. I arrived in a distressed state, late at the door of the care home after hours as my mother was to be placed at Ashwood to be greeted by one of the managers who was a godsend to me at that time. The rest of the staff have been
the same since to help me and my mother. Any questions I have or concerns have been dealt with swiftly. The staff are lovely to me and Mum. I visit every day.
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Review from I J (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Ashwood - under NHS funding - our first experience with a nursing home. Ashwood has surpassed all expectations, over and above. Every single member of staff needs to receive a medal for the work they do. Our 90-year-old mother was cared for in an exceptional and human way.
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Review from Elizabeth O (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, before he came in, was becoming very difficult to manage because of his frailty. He has improved vastly since being here. The constant care he receives means he is much more relaxed and he's become a much more healthy person, even gaining weight. He is no longer distressed and it is of great
comfort to our family knowing his medical needs are met. I could not imagine him getting the same care anywhere else.
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Review from Julie W (Daughter of Resident) published on 23 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Got an appointment to see my mum and was great to see her looking so well and happy. Mum has been a resident for nearly 6 years and is so well looked after. The staff are fabulous and do a great job. They seem to have a lot of fun times!
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Review from Clive B (Husband of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for all the care, love, and kindness you have and are giving my wife. With the aid of the activity team, I have been able, via the computer and Skype, to see my wife singing and laughing which shows how contented she is. Also, the manager always has a welcome smile when we arrive even though
it has been such a difficult year. My very best wishes to all.
Reply from Harry Inglis, R M at Ashwood Care Centre
Clive - thank you for taking the time to review us and for your kind words. Take care.
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Review from E S (Niece of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was a resident from September 2019 to her death in March 2021. The staff were always caring and supportive during a very challenging time through the pandemic supporting access via Skype and keeping us informed throughout. In her last days, my aunt was well cared for, and we were able to say
goodbye.
Reply from Harry Inglis, R M at Ashwood Care Centre
Thank you for your kind comments. The staff have done their utmost over the past year and it is very pleasant to hear this feedback.
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Review from M S (Nephew of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie was at the home from September 2019 to her passing in March 2020. During this period the staff were caring and thoughtful, given the difficult circumstances around Covid. In the end the staff kept me well informed and enabled myself and my wife to make a farewell visit. I and the rest of the
family are very pleased with the level of care given to my auntie and the family.
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Review from G K (Son of Resident) published on 24 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the team enough for looking after my Dad.
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Review from J F (Daughter of Resident) published on 24 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were so kind and went to above and beyond to reassure me and my Mum that my Dad was in safe and well secure hands. Their kindness and patience were outstanding in every phone call. The Manager was extremely helpful and supportive and let me see my Dad through the window.
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Review from Kathy W (Sister of Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care my brother receives. Staff and management very helpful, they all do a wonderful job, especially at this trying time.
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Review from Jacqueline R (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and easy to talk to and see. Very bubbly and very helpful to visitors and my mother.
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Review from M C (Sister of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy.
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Review from N M (Sister of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in this home for 18 months. I can only praise all the staff and management for their excellent care towards him. Thank you all.
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Review from C M (Friend of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very kind, always available to speak to, either in person or via telephone. Thank you for providing a safe and caring environment for my friend.
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Review from N M (Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the staff at the care home so caring and loving. They had an eye for detail and always ready with answers for our questions.
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Review from Anna K (Friend of Resident) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It took us a long time to get our elderly friend, who had dementia, into a care home but as soon as he entered Ashwood we knew it was the right place. The staff could not have been more helpful or approachable, and every time we visited in the 18 months that he was there he was smiling and happy and
well looked after. They were always welcoming and warm towards us, and he was clean and dressed smartly whenever we dropped in. It genuinely felt like a home environment, but a safe and secure one for vulnerable people. Thank you to all at Ashwood, for making his last months so comfortable and happy.
Reply from Harry Inglis, RM at Ashwood Care Centre
Anna, it is really pleasant to hear positive feedback. Experience with care homes isn't always easy, but its good to hear that the team have done their best.
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Review from Lesley D (Daughter of Resident) published on 13 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my Dad received here in his final months were outstanding. They were so attentive, caring, empathetic and became family. The staff genuinely cared for Dad as they showed again and again. I wish I had known about Ashwood when I needed a care home for my Mum. I would highly recommend.
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Review from V D (Brother-in-law of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly caring staff. Nice and clean facilities. Easy to access and park.
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Review from N P (Granddaughter of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited our grandfather on his birthday. I was pleasantly surprised by how friendly and helpful the manager and office staff were! The HCAs/carers were equally helpful - they provided us with a butter knife to cut the cake with, took and printed photos for my grandfather's room wall - everything
with a friendly smile, without making us feel as though we were an inconvenience! Most grateful to the team!
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Review from Lesley C (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came for a respite weekend. She was nervous about coming but was immediately put at ease. She thoroughly enjoyed her time here. We will definitely be using again as it gave me a well earned weekend with peace of mind that mum was well looked after.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Ashwood Care Centre is calculated as follows: ( (261 Excellents x 5) + (72 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 336 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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