Ashwood Care Centre

1a Derwent Drive, Hayes UB4 8DR
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9.8 91 Reviews
  • Ashwood Care Centre, Hayes
Ashwood Care Home is a modern, three-storey building providing specialist residential and 24-hour nursing care for older residents.

All rooms are en-suite and are freshly decorated throughout. Residents are welcome to bring items of personal furnishings to the home to make their room familiar and comfortable.

The home has a number of communal areas for personal or group enjoyment and the multicultural care team work hard to adapt to the varying needs of residents.

The focus is on delivering high standards of personalised care to those living within the home, which is often praised for being a warm and friendly environment and where residents are supported in their personal choices, hobbies and interests.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Ashwood Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Roxana Brinza (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site Parking.

Ashwood Care Centre Reviews (91)

Total of 91, showing 61-80
9.8

Ashwood Care Centre has a Review Score of 9.8 (9.759) out of 10, based on 25 reviews in the last 2 years. Over all time Ashwood Care Centre has 91 reviews.

Overall Experience

  • 68
  • 21
  • 2
  • 0
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Date Published

91
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67

Review from E S (Niece of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a resident from September 2019 to her death in March 2021. The staff were always caring and supportive during a very challenging time through the pandemic supporting access via Skype and keeping us informed throughout. In her last days, my aunt was well cared for, and we were able to say
goodbye.

Reply from Harry Inglis, R M at Ashwood Care Centre

Thank you for your kind comments. The staff have done their utmost over the past year and it is very pleasant to hear this feedback.

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Review from M S (Nephew of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie was at the home from September 2019 to her passing in March 2020. During this period the staff were caring and thoughtful, given the difficult circumstances around Covid. In the end the staff kept me well informed and enabled myself and my wife to make a farewell visit. I and the rest of the
family are very pleased with the level of care given to my auntie and the family.

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Review from G K (Son of Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the team enough for looking after my Dad.

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Review from J F (Daughter of Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were so kind and went to above and beyond to reassure me and my Mum that my Dad was in safe and well secure hands. Their kindness and patience were outstanding in every phone call. The Manager was extremely helpful and supportive and let me see my Dad through the window.

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Review from Kathy W (Sister of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my brother receives. Staff and management very helpful, they all do a wonderful job, especially at this trying time.

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Review from Jacqueline R (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and easy to talk to and see. Very bubbly and very helpful to visitors and my mother.

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Review from M C (Sister of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy.

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Review from N M (Sister of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in this home for 18 months. I can only praise all the staff and management for their excellent care towards him. Thank you all.

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Review from C M (Friend of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very kind, always available to speak to, either in person or via telephone. Thank you for providing a safe and caring environment for my friend.

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Review from N M (Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the staff at the care home so caring and loving. They had an eye for detail and always ready with answers for our questions.

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Review from Anna K (Friend of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took us a long time to get our elderly friend, who had dementia, into a care home but as soon as he entered Ashwood we knew it was the right place. The staff could not have been more helpful or approachable, and every time we visited in the 18 months that he was there he was smiling and happy and
well looked after. They were always welcoming and warm towards us, and he was clean and dressed smartly whenever we dropped in. It genuinely felt like a home environment, but a safe and secure one for vulnerable people. Thank you to all at Ashwood, for making his last months so comfortable and happy.

Reply from Harry Inglis, RM at Ashwood Care Centre

Anna, it is really pleasant to hear positive feedback. Experience with care homes isn't always easy, but its good to hear that the team have done their best.

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Review from Lesley D (Daughter of Resident) published on 13 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my Dad received here in his final months were outstanding. They were so attentive, caring, empathetic and became family. The staff genuinely cared for Dad as they showed again and again. I wish I had known about Ashwood when I needed a care home for my Mum. I would highly recommend.

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Review from V D (Brother-in-law of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring staff. Nice and clean facilities. Easy to access and park.

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Review from N P (Granddaughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our grandfather on his birthday. I was pleasantly surprised by how friendly and helpful the manager and office staff were! The HCAs/carers were equally helpful - they provided us with a butter knife to cut the cake with, took and printed photos for my grandfather's room wall - everything
with a friendly smile, without making us feel as though we were an inconvenience! Most grateful to the team!

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Review from Lesley C (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for a respite weekend. She was nervous about coming but was immediately put at ease. She thoroughly enjoyed her time here. We will definitely be using again as it gave me a well earned weekend with peace of mind that mum was well looked after.

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Review from A S (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring and professional staff, kind and understanding manager.
All the staff we met were as above. My father only spent 2 days at Ashwood before he passed but the lovely staff made it as peaceful and dignified as possible for which we are extremely grateful.

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Review from Leigh B (Son of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwood is an excellent care home. All the staff give everything they can to ensure the residents have the utmost care and attention they need. The staff are led by a very experienced manager who always has time to listen to relatives opinions and comments. My mother has spent over four happy years
here. Well done to all the staff at Ashwood Care Centre.

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Review from H J (Cousin of Resident) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a homely environment, the staff are always friendly, there are always lots of activities going on for the residence. My cousin is always well looked after. I love that they have fun days for friends and families so we can all be involved. Since it has been taken over, a lot has changed
and is changing for the better.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you - The manager and team are doing some fantastic work.

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Review from Karen F (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Ashwood in October, he was only there a week before he went into hospital. But the care he received was outstanding. not only do they care for the resident, they also look after their loved ones. Dad was looked after, warm, fed and given lots of help. He was happy and had a smile every
time we went to visit. The staff and management are outstanding, a great care centre.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you Karen for your warm words.

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Review from Rajesh D (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my Mom every day and I am happy with the care and service of my Mom at Ashwood Care Home.

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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Ashwood Care Centre is calculated as follows: ( (224 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 290 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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