Ashwood Care Centre

1a Derwent Drive, Hayes UB4 8DR
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9.8 96 Reviews
  • Ashwood Care Centre, Hayes
Ashwood Care Home is a modern, three-storey building providing specialist residential and 24-hour nursing care for older residents.

All rooms are en-suite and are freshly decorated throughout. Residents are welcome to bring items of personal furnishings to the home to make their room familiar and comfortable.

The home has a number of communal areas for personal or group enjoyment and the multicultural care team work hard to adapt to the varying needs of residents.

The focus is on delivering high standards of personalised care to those living within the home, which is often praised for being a warm and friendly environment and where residents are supported in their personal choices, hobbies and interests.
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Care Provided by Ashwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Ashwood Care Centre to find out the exact price for your requirements.

Contact Ashwood Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashwood Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Roxana Brinza (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site Parking.

Ashwood Care Centre Reviews (96)

9.8

Ashwood Care Centre has a Review Score of 9.8 (9.768) out of 10, based on 29 reviews in the last 2 years.
Over all time Ashwood Care Centre has 96 reviews.

Overall Experience
  • 72
  • 22
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Date Published
  • 96
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  • 29
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Reviewer Connection to Ashwood Care Centre
  • 38
  • 19
  • 5
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  • 5
  • 4
  • 4
  • 3
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  • 2
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  • 1
  • 1
  • 1
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Total of 96, showing 81-96
Review from A S (Son of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely caring and professional staff, kind and understanding manager.
All the staff we met were as above. My father only spent 2 days at Ashwood before he passed but the lovely staff made it as peaceful and dignified as possible for which we are extremely grateful.
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Review from Leigh B (Son of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashwood is an excellent care home. All the staff give everything they can to ensure the residents have the utmost care and attention they need. The staff are led by a very experienced manager who always has time to listen to relatives opinions and comments. My mother has spent over four happy years
here. Well done to all the staff at Ashwood Care Centre.
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Review from H J (Cousin of Resident) published on 30 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is a homely environment, the staff are always friendly, there are always lots of activities going on for the residence. My cousin is always well looked after. I love that they have fun days for friends and families so we can all be involved. Since it has been taken over, a lot has changed
and is changing for the better.
Reply from Harry Inglis, RM at Ashwood Care Centre
Thank you - The manager and team are doing some fantastic work.
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Review from Karen F (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into Ashwood in October, he was only there a week before he went into hospital. But the care he received was outstanding. not only do they care for the resident, they also look after their loved ones. Dad was looked after, warm, fed and given lots of help. He was happy and had a smile every
time we went to visit. The staff and management are outstanding, a great care centre.
Reply from Harry Inglis, RM at Ashwood Care Centre
Thank you Karen for your warm words.
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Review from Rajesh D (Son of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my Mom every day and I am happy with the care and service of my Mom at Ashwood Care Home.
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Review from M D (Husband of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and helpful. I enjoy their company.
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Review from Barbara P (Wife of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness shown by the staff is excellent. We have certainly chosen the right home for my husband.
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Review from Bev H (Cousin of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 2nd cousin has been here nearly 3 months and loves it. She looks so much happier, cleaner and healthier than when she lived with family and had carers 4 times a day.


This environment is so much more caring and nurturing for her.

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Review from Rajan P (Son of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We are happy with the care and service given to my elderly dad.
The management are trying their best in keeping the care home well run.
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Review from K W (Niece of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring to residents and to the relatives, giving hugs when needed as it can be difficult visiting a loved one.
The carers are very kind and always have time to listen and look after the residents.
Always very clean and the overall care is very high.
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Review from Donna F (Daughter of Resident) published on 9 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing and I cannot praise them enough for all the care, support and help they have given my mum. They are all amazing and have Truly gone the extra mile to help look after my Mum at this very difficult time and have been a great support for me. I have no hesitation in recommending this
home.
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Review from Joanne D (Daughter of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am really pleased with the care my mum has received.


The staff are very kind and caring. The manager is very approachable.

Reply from Harry Inglis, RM at Ashwood Care Centre
Thank you for your kind words.
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Review from D S (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Ashwood for eighteen months. She has dementia and is always treated well.
The activities are really good and everyone is included (if they wish to be).
Staff are approachable.
Reply from Harry Inglis, RM at Ashwood Care Centre
Thanks Diane
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Review from Linda W (Private Carer of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My client needed respite care and management and staff were most welcoming.
Cannot fault the care my client required and received.
Activities, food and personal interaction was consistent.
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Review from Colin S (Son of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no issues with staff or care at Ashwood.
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Review from Lisa J (Cousin of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm relatively new to this care home. At the beginning I was sceptical as the CQC had recently audited Ashwood and the results were not good, however once I had met with the care home manager, she explained that she had literally just taken over 6 days prior and assured me that she was going to turn
the care home around.


Since then the manager has worked relentlessly to improve the standard of care, activities and decor of the home. I attended my first meeting there last week and again it was reassuring to hear all the plans she has or is going to put in place in the very near future to turn this care home into an exceptional place for elderly relatives to stay, giving peace of mind that they are looked after well, their needs are met and they are allowed to live out the rest of their days safe and secure with excellent care.


I am looking forward to seeing these many changes and being able to participate with my cousin (94) to ensure his final days are as happy as they can be.


Well done to the manager and her team!

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Ashwood Care Centre is calculated as follows: ( (261 Excellents x 5) + (72 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 336 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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