Barchester Atfield House Care Home

St John's Road, Isleworth TW7 6UH

Atfield House is a modern, purpose built home set on beautifully landscaped gardens. The care provider is located in Isleworth; opposite St. John's Park and close to Syon Park, Kew Gardens and the Thames Riverside.

The facility provide first-class nursing and residential care and also provide expert care for those with Dementia in their Memory Lane Community and have a facility for palliative care.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The teams dedication can be seen across the board - in cooking, hospitality and in organising activities for residents.

Activities plans are crafted to suit the individual interests and hobbies of the home's residents, and an enclosed sensory garden is a great place for Memory Lane patients to relax and spend some quality time.

Professionals are delighted to welcome visitors to the home.

Group: Barchester Healthcare Ltd

Person in charge: Elaine Robson (Manager)

Local Authority / Social Services: London Borough of Hounslow Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 68

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Atfield House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Barchester Atfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Barchester Atfield House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.659 for Barchester Atfield House Care Home is calculated as follows: ( (94 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 132 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.441 Points relating to the number of positive Reviews for Barchester Atfield House Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 6 Reviews ÷ 13.6 Target = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Barchester Atfield House Care Home has a Review Score of 9.1 (9.100) from 11 Reviews


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Atfield House Care Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Atfield House Care Home

  • Daughter of Resident/Service User
    7
  • Niece of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1

We urgently had to find a new home for my 94-year-old mother as the hospital were discharging her after her op on her femur bone. Following our visit, the Home Manager, Deputy Manager and Receptionist acted promptly and professionally in liaising with the hospital staff and ambulance transport which resulted in a smooth transition on the day. Amazingly, my mother settled into the home immediately and feels secure and happy here. There is a welcoming and cheerful atmosphere and everyone works as one team!
Nothing is too much trouble and I was impressed with the honest and thorough assessment that was done prior to my mother being admitted which meant she went into the appropriate unit. Staff handle her sundown syndromes with such reassurance, patience and love. Action is taken immediately if there is any concern and the GP is called.
Overall, we are so relieved and pleased to see Mum so settled and happy. This is a top class home with no unpleasant smells and excellently managed.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Elaine Robson, General Manager at Barchester Atfield House Care Home responded to this review on 23 Mar 2018:

It has been lovely to see your Mother settle in and how much pleasure this has given you. Thank you for all your support.

Thanks to management and every member of staff and the beautiful way the building is kept, it is such a lovely place to be. The standard of food is exceptional and covers such a variety. Staff make you feel as important as the residents to whom they give such wonderful care and time. They say 'there's no place like home', certainly Atfield is the next best thing.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Elaine Robson, General Manager at Barchester Atfield House Care Home responded to this review on 06 Feb 2018:

Thank you for your review, it is important to all at Atfield House to know that our visitors are happy with all aspects of life in the home.

Barchester Atfield House Care Home has provided superb care for my elderly friend over these last two and a half years. She was very happy to move to Barchester Atfield House Care Home once her husband passed away and felt loved and cared for. I was hugely impressed with the high standards of cleanliness, décor, food, general provision and access to nurses and carers. Clearly Barchester Atfield House Care Home is a well-run and well-managed facility with a great team of staff.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Elaine Robson, General Manager at Barchester Atfield House Care Home responded to this review on 18 Jan 2018:

Thank you for your lovely comments. Your friend will very much missed by all at Atfield House. You are very welcome to drop in to see us at any time.

We found the home very accommodating staff couldn't do enough for us. My mum well cared for. A very clean homely environment. If I needed to go into a home it would be Atfield House hopefully.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Elaine Robson, General Manager at Barchester Atfield House Care Home responded to this review on 18 Jan 2018:

Thank you for taking the time to complete a review for Atfield House. We are very glad that your Mum's time with us was comfortable and that you and your family felt welcomed as regular visitors

I find Atfield House provides a clean, pleasant, safe and welcoming environment.
All staff I have dealings with are engaging and helpful.
Atfield House is fortunate to have many exceptional members of staff.
Those I have regular dealings with have consistently proven themselves to be professional, competent and compassionate.
There is a clear management structure and I find the manager open, friendly and welcoming.
They invite feedback and deal with queries promptly.
The food is very good quality and I know my father, who has cognitive impairment and other serious issues, is well cared for.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I couldn't have asked for a more understanding, compassionate and appropriate care home for my mother who had Alzheimer's and dementia. The staff were very well trained and brought companionship as well as very high standards of care to my mum whose behaviour and state of mind became calmer within a couple of weeks and her individual needs we very well met.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

We needed a nursing home for my mother and residential for my father, somewhere they could be together. Atfield House Care Home provided rooms opposite each other and with the facilities we required. The management and staff were extremely friendly and helpful in getting my parents installed, comfortable and looked after them brilliantly throughout their time there. They had a pragmatic, relaxed but attentive style which was a breath of fresh air after my mother's terrible four months in the hospital. The staff ensured the transition was made as smooth as possible which was vital for my father who was very uncomfortable about being "stuck away in a home" but who came round very quickly to enjoy himself once he realised that all his entrenched routines would be able to be continued at the home, including newspapers in the morning, a beer with the 6 o'clock news and wine with his dinner. My mother's sudden death was handled with extreme sensitivity and kindness. We are extremely grateful.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   4 out of 5

The care home is welcoming, offering a safe and clean environment with staff available to help with any concerns I have. My father has a very good level of personal care. His care needs are high, but the staff are always there to help. My father's health problems are dealt with promptly and I am informed of any problems. It is reassuring to know my father is being looked after and helped in all aspects of his daily life with dignity and respect.

How likely would you be to recommend Barchester Atfield House Care Home? Likely

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Average Rating:   4.2 out of 5

When I reflect on the past 16 months that my dear mum was a resident of Atfield House, I struggle to find fault with her care.
There is no such thing as the perfect care home, but Atfield House is about as close as you will find. The home is well run with exceptionally good staff. I went there frequently and always made to feel welcome. It was mum's home and I was therefore encouraged to treat it as my own too. My mum's complex needs were extremely well met, she was lovingly nursed and cared for, clean, well nourished, happy and contented. Staff were attentive to any changes in her condition and acted accordingly. I was not only impressed by the standard of care given to my mother, but also by how other residents were cared for with dignity and respect. If you are considering Atfield House for your loved one, I cannot recommend it highly enough.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My uncle was a resident in Atfield House’s Memory Lane wing for just under two years as he suffered from Dementia. During his active life he had relished his independence and he would have considered a care home in old age only as a last resort. Atfield House, however, proved to be a successful move for him. The staff got to know him as an individual and treated him as such, and at all times with great respect and courtesy. He enjoyed his food and loved the variety of meals available in the restaurant. He was safe, cared for and had access, if he wanted it, to various forms of stimulation in the form of activities some of which were designed specifically to meet his interests.
Staff were always welcoming, sensitive and helpful to me and always seemed to know who I was. I am grateful for the care they provided for my uncle and I would not hesitate to recommend Atfield House to anyone looking for a home where they can feel sure their relative is well looked after.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Atfield House has provided a caring, friendly and safe environment for my mother over the last eleven months. The staff are attentive and compassionate. Always helpful and willing to assist. I would recommend this particular care home.

How likely would you be to recommend Barchester Atfield House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 Apr 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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