Barchester Atfield House Care Home

In an ideal world, my father would not have been in any home for respite over Christmas and the New Year, but after a number of falls, this is what was needed. The atmosphere within Atfield House made the difficult situation much more bearable. The staff were consistently helpful, friendly and supportive. There were lots of activities to help pass the time and to help him come out much stronger, both physically and mentally, than when he arrived.

We have been very pleased with the care and attention that our friend has had in Atfield House. She became noticeably happier and more settled than she was before. The staff are the backbone of Atfield House and they have been excellent, all of them.

Have visited the home several times since our friend was admitted. On all visits, I have been met by courteous staff. The standard of cleanliness is very high. During four of my visits, I have attended events held by the home. Three of these events formed part of the home's activities and were conducted and supported extremely well. Our friend's adjustment to and acceptance of life in Atfield House is down to the fine standards mentioned above.

A nursing home is only as good as the management. At Atfield House it's extremely good. The staff are hardworking and accommodating. When entering there is no odour of old people and likewise in their rooms which means everything is spotless at all times. The food is as good as you would get at any first-class restaurant. I can't talk any higher about Atfield House. The residents are lucky to be in such a lovely place to spend their final days.

I needed to find somewhere for my father, who has Parkinson’s and dementia, after he fell and broke his hip. He was being rushed out of hospital and we knew that we couldn’t cope at home with the constant nursing care he now needed. I went to look at Barchester Atfield House Care Home and was given a warm welcome. I was impressed how all the staff (even the cleaners!) knew the residents well and the home is immaculately clean. They were able to arrange a space for my father quickly and he’s now in a lovely room overlooking the park. He has settled well and enjoys the food. There are daily activities to take part in if he wants to. He is always well-groomed. My brother and I have peace of mind that he is well cared for 24 hours a day. We are able to visit whenever suits us. The staff are very responsive to any requests we make. I would highly recommend Atfield House.

Lovely atmosphere.

Well done, Atfield team.

The care home is welcoming, and the staff members are so friendly and caring, including all the management and admin staff, the nurses and the carers. My mother's room is great. The additional facilities (restaurant, cafe, living room and hairdressers) enhance the experience of living there. I'm grateful I can take my mum to different areas of the home without having to leave it. I feel the specialised dementia unit serves its purpose well. Mum is well cared for, but at times, I feel she could be stimulated more with activities that are suitable for people with dementia. This is being addressed and hopefully improved further (meetings have been organised to support the relatives of residents with dementia). The food is good. I don't know if this is possible, but the smell in the dementia section isn't good. I understand the challenges of keeping smells at bay, but there's a difference between the main care home and the dementia section.

My brother is very well looked after. The staff are extremely nice. They keep me updated on my brother.

I have no complaints. The place works very well, everybody is very cooperative and takes excellent care of my wife. Long may it continue.

The mother has been in respite care at Barchester Atfield House Care Home and has been very well looked after. The staff have all been lovely and never stop smiling. She has particularly enjoyed lunch in the dining room and walks in the pretty garden afterwards. All in all, her stay has been very successful.

From being met on arrival in the car park to the group send-off after two weeks of respite care, the staff were always welcoming and professional in their demeanour. I won't hesitate using Atfield House again for my mother's care when I need an extended break from being a 24/7 carer.

At a time of crisis when we were desperate to find a home for someone to go to after being in the hospital Barchester Atfield House Care Home could not have been more constructive or supportive. At a time of crisis, they were professional and reassuring and I am so grateful. Ongoing care has been personal and attentive which is also hugely appreciated.

Whenever we visit, we are always made welcome. The rooms and facilities are always in a good, clean order. The activities are making my aunt happy, and when it's time for us to leave, she's always smiling.

I needed post-operative care to learn to live without the use of my right arm. I needed to cope with dressing and undressing and personal care. All staff were excellent, thoughtful and helpful, just what I needed to build my confidence before going home. I enjoyed my interaction with them all. Lovely garden to sit in and read. I would recommend this post-operative experience.

I made sporadic visits from February 2022 to May 2023 to visit my friend each time she was spotlessly clean and her hair looked nice. She loved the food but most of all the cheerful and patient care was wonderful. Despite never wanting to go in a home she was very happy there. An example of how homes should be run thanks to the manager and his excellent team.

My friend was in your care for about 18 months. I was so impressed with all your staff and the quality of the food. The team were so caring, full of kindness and warmth. My friend never wanted to be in a home but with you all at Atfield House led by the manager, she felt safe and surrounded by love. I cannot thank you enough.

My mother was admitted initially for respite but the family hoped for permanent at 101 years of age. In our family, we have one person who has been a volunteer inspector for the Quality Care Commission, a retired Social Services Purchaser of services for the elderly and a matron for acute admissions. All had reservations about using a care home, but we all agreed we have absolutely nothing to criticise in the care provided. Caring and helpful staff across all levels, wonderfully supportive when my mother sadly passed away. Highly recommended with our thanks.

This was just a short stay for end-of-life care. The organisation of the management and the kindness of carers made the experience as good as it could be.

Well done and thank you!