Barchester Atfield House Care Home

St John's Road, Isleworth TW7 6UH
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9.8 141 Reviews
  • Barchester Atfield House Care Home, Isleworth
Atfield House is a modern, purpose built home set on beautifully landscaped gardens. The care provider is located in Isleworth; opposite St. John's Park and close to Syon Park, Kew Gardens and the Thames Riverside.

The facility provide first-class nursing and residential care and also provide expert care for those with Dementia in their Memory Lane Community and have a facility for palliative care.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The teams dedication can be seen across the board - in cooking, hospitality and in organising activities for residents.

Activities plans are crafted to suit the individual interests and hobbies of the home's residents, and an enclosed sensory garden is a great place for Memory Lane patients to relax and spend some quality time.

Professionals are delighted to welcome visitors to the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2257

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Atfield House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Subin Sebastian (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (3)

Barchester Atfield House Care Home Reviews (141)

9.8

Barchester Atfield House Care Home has a Review Score of 9.8 (9.767) out of 10, based on 57 reviews in the last 2 years.
Over all time Barchester Atfield House Care Home has 141 reviews.

Overall Experience
  • 113
  • 28
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Date Published
  • 141
  • 8
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  • 57
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Reviewer Connection to Barchester Atfield House Care Home
  • 45
  • 23
  • 16
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  • 8
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  • 1
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Total of 141, showing 21-40
Review from Sally H (Sister of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Atfield House is a very warm and friendly Care Home that is very efficiently run and managed. Communication is very good and any requests or queries I have raised have been speedily dealt with or resolved. I have been kept informed by the nursing staff of any health issues that have arisen with my
brother, which is very reassuring.
The Care Home itself feels safe and secure and has a lovely feel to it; it is pleasantly decorated and everywhere is immaculately clean and tidy. The dining room is a lovely cosy area and the daily menus are displayed. The food is of a high standard and there is always a choice. I cannot praise the staff enough, especially the Nurses and Carers, who are not only kind and caring but are always polite and cheerful and treat the residents with respect.
Also at Atfield House, there are daily activities and events arranged for the residents so there is always something of interest going on. Physio is also available to those residents requiring it.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... we do all love what we do and it is great to have you as part of our Atfield family.

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Review from M G (Daughter-in-law of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had respite care in Atfield House in July for two weeks. The overall care she got there was excellent and she was very happy and settled in well there for her stay. Friends who called to see her said the staff and management were very caring and friendly. I have no hesitation in recommending
Atfield House very highly and would use it again for ongoing care.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... we do all love what we do and it is great to have you as part of our Atfield family.

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Review from J D (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment of our first enquiries about a home for my mother, the staff at Barchester Atfield House Care Home could not have been more helpful. One admission, my mother was initially bewildered and disorientated and all the staff treated her (and us) with such care and compassion. They are kind
and gentle with her and treat her with respect. They respond promptly to requests and are polite and efficient. The building is bright, airy and clean and visitors are welcomed. I feel that my mother is safe and comfortable and will be well cared for.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for choosing us to look after your mum. It has been lovely getting to know her. We will ensure the high standards continue.

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Review from Hache G (Friend of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, very welcoming and helpful.
A wonderful event put on for an art exhibition.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for choosing us to look after your mum. It has been lovely getting to know her. We will ensure the high standards continue.

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Review from A N (Son of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 92-year-old mother was not able to return to her home following a fall and hospital admission. I looked at care homes nearer me and was instantly impressed on a visit to Barchester Atfield House Care Home, where the managers were very accommodating in meeting the family's needs. I am very impressed
with the care and attention of a team of dedicated nurses and other people and feel more comfortable that my mum is being kept safe than with a live-in home carer. There is a very calm and peaceful air about the home. In addition, I am impressed by the efforts made to keep residents as active as they can in mind and body with a vast programme of varied activities.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for taking the time to review Atfield House and for your feedback, we are always looking to improve our service. We are pleased you are happy with your choice of home. I will pass your comments on to the team.

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Review from Roz C (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Content with care home. Tries to provide dignity, care, interest and health management to suit individuals' needs and temperament.
Staff are very patient and tolerant, very kind and understanding.
Activity host is very good at interpreting speech of the elderly.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.

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Review from Richard W (Nephew of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our aunt was in the care home seven months. She was well looked after. She was always clean. Food was excellent and her room always clean. Any needs or problems were immediately addressed and resolved. Staff are very caring and professional.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.

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  • Treated with Dignity
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Review from Pauline L (Respite Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Barchester Atfield House Care Home many times. I am very impressed with all the help and consideration that is given to patients and visitors who come to the home.
Atfield House is clean and tidy and well looked with help and consideration from all the staff to patients and friends.
Many thanks to you all for the work you do and all help given to us.
Thank you so very much.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for this review... it is so good to know this is how you feel. We are so fortunate to have continuity within our team which I think is key to everything. We are so delighted that you have chosen us for respite.

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Review from P M (Resident) assisted by family/friend published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are friendly and helpful with a smile.
Any problems are resolved as soon as possible.
A cheerful, happy environment.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for this review... it is so good to know this is how you feel. We are so fortunate to have continuity within our team which I think is key to everything.

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Review from Samantha O (Friend of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived to visit my friend, we had a coffee and a cake. Wonderfully inviting, clean and friendly. Superbly decorated and comfortable. Care team were absolutely lovely. Interested in my friend who said she felt valued like a princess. Definitely treats residents as individuals, I'm impressed greatly
by the care here. Celebrating life is the motto here. In practice also.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for your lovely review. It is a pleasure looking after your friend and seeing her so content. The team look forward to seeing you next time you visit.

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Review from J M (Wife of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were very welcoming, nothing was too much trouble. Demonstrated to me, dignity and respect for the elderly nursing care is excellent.
My husband was very anxious at being in a care home for the first time, would meet his needs. They always listened and took on board his worries and panic
sometimes.
They showed concern for me as his carer. Lovely surroundings like a hotel.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... We all love what we do and it was great to have you as part of our Atfield family.

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Review from J T (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having used the care home for respite care in 2023, it was an easy decision to choose this home again when our mother needed more urgent permanent, 24-hour care. The home "pulled out all the stops" and found her a room the same day of our request.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for this review... it is so good to know this is how you feel. We are so fortunate to have continuity within our team which I think is key to everything.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Amanda B (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I met with the team at Barchester Atfield House Care Home to discuss my father's complex needs and was instantly met with understanding, empathy and support. I was thoroughly impressed with the room, facilities and gardens and left feeling comforted that all of my father's needs would be met.
Upon
commencing my father's four weeks respite stay, the team made him feel at ease and were always willing to provide something different or change times of meals to suit him. I want to personally thank the deputy manager who has provided sound advice and support for his ongoing medical needs and we only hope he can make a full recovery.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... We all love what we do and it is great to have you as part of our Atfield family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D E (Son of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Barchester Atfield House Care Home has been a good experience for my 88-year-old mother. They have been very caring following her stoke and the setting has enabled her to have a better experience in a caring environment. The activities have kept her mentally stimulated and the staff have been very caring.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for taking the time to review Atfield House and for your feedback, we are always looking to improve our service. We are pleased you are happy with your choice of home. I will pass your comments on to the team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from C M (Friend of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Atfield House Care Home,
That's what stays in my mind.
Finding a suitable shelter, for an
Individual who life left behind.
Ever patient, kind and supportive,
Like a wrap-around shawl and a hug.
Dementia care that is calm and unfolding.
Happy people walk, talk in the gardens,
Ours to help if
we can.
Up with the lark or night owl.
Say yes to a stay at this care home,
Every day, every year: no regrets.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.

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Review from Erin O (Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In 2023 I had three short stays at Barchester Atfield House Care Home, Isleworth, so when it became necessary for me to have more care, I knew exactly where I'd go! It is a very welcoming, cheerful home with modern colours and art. Rooms are comfortable, there is a variety of activities, morning and
afternoon, with professional guests at times. There are regular doctor and physio visits, hairdresser. I feel very safe here, so if you were looking for care of a loved one, you would have no worries at all to place them here. Staff always like to make sure you are happy. They are cheerful and run a very happy care home.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... We all love what we do, and it is great to have you as part of our Atfield family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Thomas H (Brother of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to say thank you to everyone at Barchester Atfield House Care Home for making my sister's last few days so comfortable. Your care for her has been exemplary.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Management
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Review from Patricia G (Friend of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was delighted to see my friend in such a lovely care home - the staff were very helpful and the cakes and tea were a yummy surprise. The home is spotlessly clean and odour-free. My friend is very happy being in this home.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard B (Son of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who is living with dementia, has been at Barchester Atfield House Care Home for just over a year after a fall that put her in hospital. She is receiving a good level of care. We had initially selected Atfield because of the atmosphere, that seemed to be less institutional than other homes
we had visited. What is a key factor now is that the management and teams seek feedback and respond to improve the service. We have seen the staff develop (at least one of the members of staff has won an external award), there is little churn of staff which is a good indicator.
There has been a significant development in the activities program. There were many events around Christmas that engaged the families, these included panto, carols, tea, trip to the local church for a nativity service. There has been similar engagement for Mother's Day and Easter. There is a varied and busy weekly program of activities that includes exercise, visits from schools and pet farms, trips to garden centres and parks.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for this review, it is so good to know this is how you feel. We are so fortunate to have continuity within our team which I think is key to everything. We are pleased you are happy with your choice of home. I will pass your comments on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and keep me well informed of my mum's progress.
Laundry is done very promptly and the home is clean.
The food is mostly good, though my mother has difficulties with eating. The staff are very attentive to me too, e.g. offering me tea and biscuits as well when I visit.
The
home is safe and welcoming.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for taking the time to review Atfield House and for your feedback, we are always looking to improve our service. We are pleased you are happy with your choice of home. I will pass your comments on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Barchester Atfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Barchester Atfield House Care Home is calculated as follows: ( (523 Excellents x 5) + (138 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 670 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Atfield House Care Home is based on 57 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 57 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (38)

Meet the Team (9)

Subin

Subin Sebastian

Job Title: General Manager Joined: 2022

Hi, my name is Subin, and I am the General Manager here at Atfield House.
I transferred here from another Barchester Healthcare care home in Chippenham.
I joined Barchester in 2019 and I have been the General Manager of Atfield House Nursing Home since 2022, I am committed to ensuring the residents receive the very highest standard of care, and I am passionate about developing and leading my team in a way in which they are empowered to use their skills and knowledge for the wellbeing of those we support. I am so proud to receive the CQC inspection report with one outstanding rating under a responsive domain. My favourite part of the job is meeting all our residents and finding out about their life and backgrounds -I have met some really interesting people throughout my career and I think life history plays such a vital part in everyone’s care. My vision for Atfield House is to create a “ home away from home environment for our residents and be one big happy family.


I have over 14 years of experience in the care sector and I have recently completed my Step up programme with Warwick University. I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elder life purpose to enable residents to engage in a fulfilled life. lam passionate about delivering the levels and standards of care that I would expect for my own parents. My biggest achievement is Making a difference in people's lives throughout my career. I strive to continually develop which ensures that the individuals I care for experience the very best care and life enrichment in later life. Every day is an achievement, delivering and pushing the levels of care to exceed the expectations of Barchester and myself.

Carmen

Carmen Bilbiie

Job Title: Deputy Manager Joined: 2004

I started working in Atfield House in 2004 as a Carer, and was eventually promoted to General Nurse, Head of Unit and, finally, Deputy Manager. I consider Atfield to be one of the most welcoming and friendly homes. My role is to ensure that all residents receive the highest standard of care and always take into account personal wishes and requirements. I focus on delivering person-centred care to support residents in understanding the aging process, to maximize their independence, and create a safe, homely environment for everyone in the home. I offer support and guidance to all Nurses and Carers and work closely with external healthcare professionals.

Carole

Carole Horwood

Job Title: Receptionist Joined: 1997

I have been working at Atfield House since the home opened. I love my job, meeting and helping so many people.

Robert

Robert Rakoczy

Job Title: Head Chef Joined: 2006

I have been working at Atfield House since 2006. I am now Head Chef, my role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food I have prepared.

Christina

Christina Surugiu

Job Title: Registered General Nurse Joined: 2020

Hi, Im Christina I started working at Atfield House back in 2020. I really enjoy my role here. The team are great and we work very well together. It is a pleasure looking after our wonderful residents every day.

Suresh

Suresh Kumar

Job Title: Head of Maintenance Joined: 2022

I have been working at Atfield House since October 2022 as a Health Care Assistant. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Maintenance this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as a Head of Maintenance it has boosted my confidence and inspires me to achieve more. My responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone at Atfield House.

Dielle

Dielle Makaj

Job Title: Head of Housekeeping Joined: 2022

I have been working at Atfield House since February 2022. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Housekeeping this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as head of Housekeeping; it has boosted my confidence and inspired me to achieve more.

Jayshree

Jayshree Sheraji

Job Title: Healthcare assistant Joined: 2005

I am a senior carer here at Atfield House and have been here for 16 years. I enjoy looking after people and we have a very good team here that make that possible. 

Cynthia

Cynthia Johnson

Job Title: Healthcare assistant Joined: 2020

I have been a member of the care team since 2020. In this time, I have learnt a lot. They are a great team to be part of and we all work very well together. Previously, I was a Chef and Manager of a Caribbean restaurant two very diverse roles for me. However one I enjoy a lot.

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