Barchester Brook House Nursing Home

2/6 Forty Close, Forty Avenue, Wembley HA9 8UU

Located in a quiet residential area of Wembley Brook House has excellent transport links to all the amenities of Central London.

The home provides first-class 24-hour nursing care for older people. Alongside this, they also provide expert care in their facility for younger people with a physical disability.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for their residents.

Group: Barchester Healthcare Ltd

Person in charge: John Gilfillan (Manager)

Local Authority / Social Services: London Borough of Brent Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 43

Shared Rooms: 2

Rooms with ensuite WC: 44

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Barchester Brook House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Barchester Brook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Barchester Brook House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.517 for Barchester Brook House Nursing Home is calculated as follows: ( (89 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 151 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.851 Points relating to the number of positive Reviews for Barchester Brook House Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9.4 Target = 0.851

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Barchester Brook House Nursing Home has a Review Score of 9.4 (9.368) from 13 Reviews


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Brook House Nursing Home?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Brook House Nursing Home

  • Daughter of Resident/Service User
    7
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The care my brother received at Brook House was exemplary. We could not have found a more conducive environment for his last few months. The staff were well qualified and attentive. The food and general facilities were of the highest quality and the activities coordinator arranged a series of events which made him feel welcome and involved.

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

The care here is very good but I notice that at times some of the residents are difficult to cope with. I am very happy living here, it is so much better than when I was coping on my own at home.

How likely would you be to recommend Barchester Brook House Nursing Home? Likely

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Average Rating:   4.7 out of 5

I find the house very clean and welcoming, they allow you to visit whenever you want and stay as long as you like.
They entertain seasonally, BBQ in the summer, music on Sundays, all very welcoming.

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

I am very always welcome. Staff are very good to me and the rest of the family. Management very excellent, we always feel at home, anytime we come to visit grandma. I never regret she came to this home comparing to where I worked. I like everything about the home. The activities lady is very good and helpful all the time!

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Brook House for over 3 years. She is very well looked after from all staff e.g nurses, carers, admin and management. The home is very clean in fact excellent like walking into a hotel. Carers are very professional and caring. I would highly recommend this nursery home.

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Dad is very happy here and we feel he is safe. There is always a happy face and the nurse on floor 2 is great. The carers, on the whole, are very attentive. I know I can always speak to a manager if needed to solve a problem.

How likely would you be to recommend Barchester Brook House Nursing Home? Likely

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Average Rating:   4.1 out of 5

Very good home. We have used this home for a number of years. The manager and his team do a great job of looking after her needs.

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Overall my mum is happy here and is well looked after.
I am reassured by the medical presence here and the access they have to the GP services.

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

Any criticism I have is based on an understanding that the care system is under extreme and unsustainable pressure.
My partner is content as possible at the nursing home. He is treated with genuine care and kindness. The facilities are good; well cleaned and maintained. A lovely garden. Food is so much better than I would have expected - I hope a focus on vegetables will be kept up.
The problems are about a shortage of care staff, especially after lunch when they need their breaks. Nursing staff change so frequently and seems to be a bit of a weak link.

How likely would you be to recommend Barchester Brook House Nursing Home? Likely

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Average Rating:   4 out of 5

My overall impression of the care home is good. Friendly staff, the manager is very approachable. The home is clean and never smells of urine. The activities are varied and very good. Clients are taken out on a regular basis especially now they have recruited a new activity person, who obviously enjoys her job. The home is small and has a friendly and personal feel. All in all, I am very happy and feel confident that my father in law is supported and cared for very well.

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   3.7 out of 5

We are very pleased with how our mum is cared for.

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care/nursing my father receives is amazing. They have turned things around and helped as much. All of the team are all wonderful people who go the extra mile to help. The home is always clean- the cleaning staff are exceptional. The catering staff provide wonderful food on a daily basis and beautiful party food! The entertainment is great- making their very own flower arrangements for their rooms and sports programme and quizzes which my father love. The laundry man even helps individuals after work. For these reasons, I think Brook House Nursing Home is the best!

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My uncle stayed here from January 16th till he died in may, from advanced lung cancer. What a wonderful place, clean, tidy, bright and modern, with wonderful caring staff. I was really impressed with Brook House, not just on my first visit but every visit. Not only did the home look after my uncle but also me, at a very difficult time. I can't thank all the staff enough, especially managers, who went above and beyond for my uncle, thank you ...

How likely would you be to recommend Barchester Brook House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Brook House Nursing Home