Brook House Care Home

The meals provided are also of a good quality.

I cannot praise this care home enough for all their help and care for my mother. Their support to me has helped to navigate through a difficult time and situation. There is always a warm welcome when I visit my mum, and I am always updated about her health either on visits or by phone. Brook House is a beautiful and well run care home. I thoroughly recommend it.

Bless you all. xx

Brook house supported my mum in her last few months of her life and we have no regrets in choosing this care home for my mum every senior nurse was outstanding they went above and beyond to make sure my mother was comfortable at all times and always updated us family by phone of any changes and updates .. a special thank you to the lady's who was on shift of the morning of 5-10-25 we are very grateful that you all done your very best to support us as family as well as mum by still keeping her dignity until her body was recovered from the home thank you once again x

At the helm, you have a care home manager who leads by example. His first priority is always the well-being happiness and safety of his residents and staff. It's obvious to see that he doesn't just work at Brook House, he lives it. Always present, always available and always working hard to maintain the incredibly high standards all lucky enough to have family here have come to expect.

The time my darling husband has been here we have been extremely happy with the treatment he has received over the years. My husband has been very happy here with the kindness he received.

My dad is at Barchester Brook House Care Home and I am so Happy he is to be Honest. The manager and his staff go over and beyond for their residence they really care about the people they care for, God love them. My dad knew it was my big birthday this year and asked the staff and my family could we celebrate in the home? No problem. I can not fault the kindness and love and total dedication Brook House staff have and will go to make the people they care for and their families happy 100%. Your loved ones will be truly cared for by the most amazing and dedicated people. Thank you for putting my point of view forward.

I am a friend of one of the service users at Barchester Brook House Care Home. He has been well care for here and been happy with all the facilities and staff.

Very satisfied with the care given to my mother. Staff are listening and helpful in meeting her needs.

My wife is looked after with exceptional levels of care. She is treated with dignity at all times. The care staff are friendly and polite at all times. I am confident that she is receiving the best possible care at all times.

Brook House Care Home was not our choice as my mum was discharged from the hospital to their care. I didn't have enough words to compliment all at Brook House on their standards. The love and care that are shown towards Mum, understanding her needs and accommodating her preferences. There is a lot of warmth from the moment you enter the building to when you leave. I couldn't have chosen a better place myself for my mum to recover. Thank you to all at Brook House Care Home.

My mother has now been in Brook House Care Home for just over a year now. My siblings and I are all very impressed with the care and attention always given to our mother at all times. The staff are always so caring and understanding of her needs. The food is very good and the dining room and the overall appearance of the home are very welcoming.

Whenever I visit my father the staff are very polite and helpful. My father's room is always clean and tidy and he seems well cared for. The staff treat me with respect and my father also. Thanks very much.

My aunty is very happy here. She won't leave her room but she still seems okay. She doesn't eat the food, only small pieces of toast and drinks lots of the vitamin drinks provided. She won't take part in any activities, value for money, in her case it's way too much.

I personally have been mortally impressed with the level of care happening at its place. I can't exaggerate a good view of the establishment. All I can do is say thanks a lot.

Really great quality care - had my grandmum there for over a year and all the staff including the housekeeping to management are exceptional - the manager is there every Sunday and the staff are well trained and well organised. A truly caring and homely home.

I and all my family feel very welcome here every time we visit my father. The manager, receptionist, carers, nurses and even the cleaners are all friendly and caring. I am very happy with the care my father gets.

Wholeheartedly recommend.

I visited my dad with his great-granddaughter (just started walking) he hasn’t seen her for a good few months and he was so happy watching her. The weather was nice. We went into the garden and they provided tea, coffee, biscuits and cake. The staff are so friendly and pleasant making sure we had everything we needed. My dad has improved so much since being in their care. They have him up and getting involved in activities in the home. He is having physio and has even started walking a little bit. Dad seems happy which is lovely to see and smiles and laughs with the staff. They are happy to have families visit the care home. It has a lovely friendly atmosphere and is very clean.

As a regular visitor, I am aware of the dedication, respect and care shown to all residents (often staff are unaware that I am visiting an adjoining room when they are offering a first-rate service). Brook House offers a caring, family atmosphere not only to their residents but also to their families - this applies to all the staff. Thank you.