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Brook House Care Home

2/6 Forty Close, Forty Avenue, Wembley, London HA9 8UU
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facilities were exceptional and the staff were all so cheerful, attentive and supportive.Moiz S(Son of Resident/Service User)
Brook House Care Home, Wembley
This home deserves the highest recognition on all levelsK B(Daughter of Resident/Service User)
Brook House Care Home, Wembley
He is treated respectfully and is very happy there. Can't speak highly enough of the home.Mary P(Sister of Resident/Service User)
Brook House Care Home, Wembley

Brook House care home has trained staff who ensure each residents’ safety, comfort and high quality care is upheld at all times.

Caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

Care Provided by Brook House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,400 - £1,700£1,400 - £1,700
Residential Dementia Care£1,400 - £1,700£1,400 - £1,700
Nursing Care£1,400 - £1,700£1,400 - £1,700
Nursing Dementia Care£1,400 - £1,700£1,400 - £1,700

An assessment would be completed to determine the weekly cost

Contact Brook House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • John Gilfillan (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (4)

Brook House Care Home Reviews (65)

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8.5

Brook House Care Home has a Review Score of 8.5 (8.539) out of 10, based on 3 reviews in the last 2 years. Over all time Brook House Care Home has 65 reviews.

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Showing 65 reviews matching selected criteria
Review from Ethyl C (Mother-in-law of Resident) published on 18 May 2020 Submitted via Postal Card
Overall Experience

From management to carers, nurses, cooks, cleaners and all staff I have only got good reports on care, food and friendliness within the home especially in the awful times we are all living through now. The activities are sometimes not so good but understandable due to the present situation. I applaud the work everyone is doing and putting themselves at risk to do so. The staff are always kind and helpful even under pressure. I would like to thank one and all of you for your care and help always.

Reply from John Gilfillan, Manager at Brook House Care Home

Thank you for your kind words. Your son-in-law is a great character and we are grateful for his input as resident ambassador.

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Review from K S (Niece of Resident) published on 9 April 2020 Submitted via Postal Card
Overall Experience

From the welcome, as soon as we arrived, to the friendliness of the staff and the happiness of my Aunt, I was incredibly impressed with the care home.

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Review from W S (Husband of Resident) published on 5 February 2020 Submitted via Postal Card
Overall Experience
My wife suffers from Alzheimers/Dementia. She has been in the nursing home where I visit her, (health permitting) every other day for about four hours. I am a pensioner and enjoy seeing my wife as I don't work any more. My wife, who is an ex-nurse, does not walk any more and needs the staff to feed her. I have nothing but admiration for everyone involved. All the staff are pleasant, cheerful, and I could not fault them for anything!

They have a difficult job but they really are the best of the best. From the management to all involved in her care. Thank you a thousand times. The home looks really nice and bright. I would not change to a; £1,000 - a day home! Thank you.

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Review from H E (Wife of Resident) published on 2 September 2019 Submitted via Postal Card
Overall Experience

Clean healthy environment and very caring staff. Visible managers. Very welcoming and willing to listen. Homely atmosphere. Patient care very good - eating, drinking and washes.

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Review from Suzanne B (Resident / Service User) published on 9 August 2019 Submitted via Postal Card
Overall Experience

No complaints, all OK.

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Review from Tony R (Son of Resident) published on 9 August 2019 Submitted via Postal Card
Overall Experience

My father has significantly improved since his arrival due to the high degree of care and attention provided by all the staff. Always willing to answer any questions I am fully aware and kept up to date on my father's progress. Would not hesitate to recommend Barchester Brook House to anyone.

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Review from H T (Wife of Resident) published on 9 August 2019 Submitted via Postal Card
Overall Experience

Laundry OK but why do they not return items to correct owners - this spoils all the good points!

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Review from Nigel R (Nephew of Resident) published on 1 November 2018 Submitted via Postal Card
Overall Experience
My aunt has been in care here since late 2016 and I have found the staff and care level to be very good.

In the last months, my aunt had a health set back and I thought her time had come but thanks to the carers and nurses efforts and commitments she has made improvements to her life. I would like to thank the whole team at Brook House Wembley.

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Review from E S (Son of Resident) published on 26 October 2018 Submitted via Postal Card
Overall Experience

From day one I have been very happy with the service my father receives. More importantly, he is very happy in this home.

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Review from Leanie G (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card
Overall Experience

I am pleased with the care that my mother is receiving at the Brook House establishment and would recommend the nursing home to relatives and friends.

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Review from Mary Ann L (Niece of Resident) published on 10 July 2018 Submitted via Postal Card
Overall Experience
Excellent care is taken.
Can visit at any time.
Aunty is very happy here.
Staff and management are caring and friendly.

Good food.

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Review from Sean B (Father of Resident) published on 9 July 2018 Submitted via Postal Card
Overall Experience

My daughter has been a resident in this home for 7 years. I am 100% satisfied with all aspects of their care.

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Review from Jenny D (Daughter of Resident) published on 18 June 2018 Submitted via Website
Overall Experience
My mother entered Brook House for respite care for 4 weeks and we have been more than pleased with her care. My mother has advanced dementia and can not to anything for herself, coupled with other ongoing health issues. She has never been in residential care before as she is cared for at home, so I had lots of reservations initially about her entering Brook House.
However, the nursing care she has received has been fantastic. The care assistants are attentive and experienced. My mother has been comfortable, well fed and has smiled everyday. In fact, she has begun to interact more with us than she even did at home!

I am grateful to Brook House for there care and support at an anxious time for my family. The place is well managed and a friendly environment encouraging open visiting hours for all friends and family of all ages. I would definitely consider using Brook house for future respite.

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Review from D F (Brother of Resident) published on 16 November 2017 Submitted via Postal Card
Overall Experience

The care my brother received at Brook House was exemplary. We could not have found a more conducive environment for his last few months. The staff were well qualified and attentive. The food and general facilities were of the highest quality and the activities coordinator arranged a series of events which made him feel welcome and involved.

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Review from Terence R (Resident / Service User) published on 24 October 2017 Submitted via Postal Card
Overall Experience

The care here is very good but I notice that at times some of the residents are difficult to cope with. I am very happy living here, it is so much better than when I was coping on my own at home.

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Review from L T (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card
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Dad is very happy here and we feel he is safe. There is always a happy face and the nurse on floor 2 is great. The carers, on the whole, are very attentive. I know I can always speak to a manager if needed to solve a problem.

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Review from M C (Daughter of Resident) published on 27 September 2017 Submitted via Postal Card
Overall Experience
I find the house very clean and welcoming, they allow you to visit whenever you want and stay as long as you like.

They entertain seasonally, BBQ in the summer, music on Sundays, all very welcoming.

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Review from Jaya P (Daughter of Resident) published on 25 September 2017 Submitted via Postal Card
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Very good home. We have used this home for a number of years. The manager and his team do a great job of looking after her needs.

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Review from Elizabeth O (Granddaughter of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

I am very always welcome. Staff are very good to me and the rest of the family. Management very excellent, we always feel at home, anytime we come to visit grandma. I never regret she came to this home comparing to where I worked. I like everything about the home. The activities lady is very good and helpful all the time!

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Review from Vera M (Daughter of Resident) published on 6 September 2017 Submitted via Postal Card
Overall Experience

My mother has been in Brook House for over 3 years. She is very well looked after from all staff e.g nurses, carers, admin and management. The home is very clean in fact excellent like walking into a hotel. Carers are very professional and caring. I would highly recommend this nursery home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (53)

Accreditations

There are no accreditations posted yet for Brook House Care Home.

Meet the Team (17)

John Gilfillan
John GilfillanJob Title:General ManagerJoined: 2008

General Manager for Brook House since February 2008. A registered nurse since 1995. First wanted to go into nursing when undertaking Duke of Edinburgh Award at school. I attended a residential placement with physically disabled and able bodied.

Rita Minkeliene
Rita MinkelieneJob Title:Home AdministratorJoined: 2017
Rita is a very happy person, who brings a smile to each person who enters her office, she's professional with excellent communication and interpersonal skills. She also has a good knowledge of accounting procedures and the ability to produce accurate, effective and engaging documentation.

The residents like her very much because she makes time every morning to deliver their newspapers to each and one of them personally.

Karolina Kwiatkowska
Karolina KwiatkowskaJob Title:Activities CoordinatorJoined: 2013
My name is Karolina and I have worked for Barchester Healthcare since 2013. My roles have included Carer and Senior Carer. I am now the Senior activities coordinator.
I enjoy my job role understanding the residents hobbies and interests. I take in to account peoples capabilities and strengths in planning the activities.

I pride myself in having a varied program catering for the whole home.

Naresh
Naresh Job Title:ChefJoined: 2018

Hi, my name is Naresh. I have worked at Brook House since 2018. I am responsible for ensuring that residents enjoy all their meals.

Baljeet Bouri
Baljeet BouriJob Title:Registered Nurse and Dementia ChampionJoined: 2020

I am working as a dementia champion nurse in Brook House I am taking care of residents living with dementia.

Mary Gilla Doughty
Mary Gilla DoughtyJob Title:Senior Healthcare AssistantJoined: 2000
Mary is a very valued employee working in Brook House for 20 years. She have a caring and approachable nature, an open mind, sensible, good communication and listening skills, she have a respectful approach to residents and colleagues, good sense of humour, reliable and professional.

We are delighted to have her as part of the Brook House Family for so long.

Laura Cucu
Laura CucuJob Title:Healthcare AssistantJoined: 2015
Professional, respectful, dedicated, skilled, good communication and listening skills, hard worker and reliable.
Laura is part of Brook House Family for 5 years.

We are really happy she's part of our team

Ruxandra Melceoi
Ruxandra MelceoiJob Title:Healthcare AssistantJoined: 2015
Ruxandra is a very reliable employee, she's working night shifts, able to work in a team but the confidence to work alone, good communication and listening skills, professional, respectful towards residents, colleagues.

We are happy she is part of our team because she's a very good healthcare assistant.

Carmen Ramona Moraru
Carmen Ramona MoraruJob Title:Senior CarerJoined: 2017
Ramona has been working is our home for a while, she started as a carer and in a short amount of time, she became a Senior Carer. She is a very valuable employee and we are really happy to have her as a part of the team.
She is professional, attending to the different needs of our residents, delivering quality care, person-centred care and support, compassionate, respectful and kind.

She is a very happy person and she brings smiles to the residents every morning when she comes to work.

Terry Adolphus Ross
Terry Adolphus RossJob Title:Healthcare AssistantJoined: 1996
Terry has been working at Brook House since 1996, being part of the team for 24 years. He is caring, kind, cheerful, friendly, willing to be hands-on with residents, to do personal care tasks, able to follow instructions and procedures, able to work in a team, he communicates and listens to everyone needs, he has organisation and observational skills.

We are very happy to have such a valuable employee.

Carmen Kantor
Carmen KantorJob Title:Healthcare AssistantJoined: 2017
Carmen is working at Brook House for 3 years. She is professional, skilled, respectful, reliable and works well in a team.

We are really happy that she is a part of Brook House Team.

LOREDANA BUTAN
LOREDANA BUTANJob Title:Care assistantJoined: 2015

Loredana is a professional and hard working lady, reliable and dedicated to her job.

DORIS WOBIL
DORIS WOBILJob Title:Care AssistantJoined: 2014

Doris is a very joyful care assistant, professional and team worker, has every single day a good energy.

Bhavini Patel
Bhavini PatelJob Title:Care AsistantJoined: 2011

I have worked for Barchester since 2011. I am a care assistant and in all this time I learnt a lot about how to give peoples care dignity and respect.

Cerasela Garleanu
Cerasela GarleanuJob Title:Senior CarerJoined: 2017

Love my job.

Hibo Hussain
Hibo HussainJob Title:Carer assistantJoined: 2019

Verry dedicated and skilled worker

Alexandra Preda
Alexandra PredaJob Title:Kitchen assistantJoined: 2019
I enjoy working in the kitchen making ready meals for our residents.

My job is to keep kitchen clean and tidy and help the Chef cooking.

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