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- Charlotte House care home

All staff are polite and very helpful and welcoming and I know my mum is in safe handsDean W(Daughter of Resident/Service User)



All staff are polite and very helpful and welcoming and I know my mum is in safe handsDean W(Daughter of Resident/Service User)



Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.
The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences.
All...
Care Provided by Charlotte House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Charlotte House for full pricing details and T&Cs.
Contact Charlotte House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Elisabeta Carmen Surligeanu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
Parking
- Parking on site
Charlotte House Reviews (72)
Charlotte House has a Review Score of 9.7 (9.668) out of 10, based on 22 reviews in the last 2 years.
Over all time Charlotte House has 72 reviews.
Dad loved winding up the staff with his sense of humour, and they always gave as good as they got. They treated him like a person, not just a resident, and that meant the world to both him and our family.
Every single member of staff, along with the management team, was absolutely amazing. They were kind, caring, respectful, and always willing to help, not only with Dad but with all of us as a family. Nothing ever seemed too much trouble.
I will always be grateful to everyone at Charlotte House for making my dad's final year so happy, safe, comfortable, and full of dignity. Thank you from the bottom of my heart for everything you did for him and for us. You will always have our gratitude.
Thank you very much for your kind words and for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you...
My mum is so well looked after here. She has been a resident for 8 years and the carers know her very well and always do whatever they can to brighten her day.
Thank you very much for your kind words and taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House Team
Very satisfied. Staff look after residents very well and treat them like individuals. Appreciate the range of activities they put on and the enthusiasm for this they show.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team
Our dear mum passed away in February after 4.5 years under the dedicated care of Charlotte House. The entire care team from nurses, care support, activity coordinators, reception, office admin and management were wonderful. They clearly built up a bond with our mum and it was obvious mum did as well, vice versa. In the tougher times during Covid and various outbreaks they remained vigilant and caring. It has been so nice that the normal programme of activities is back in full swing. I sometimes attended the music themed events with mum, which were always so well organised. The VE Day tea party in the car park was great with the staff dressed in 1940s costumes. I'll never forget when Elvis came to Charlotte House - fabulous fun! Mum enjoyed these types of events and was apparently very good at crafting. They were supportive, friendly, approachable and caring throughout Mum's time there, right up to the very end. Thank you Charlotte House team - you are awesome. XxxxX
Thank you so much for the wonderful words and taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team
Since my dad has moved to Charlotte House from living on his own for many years owing to dementia I am very happy with excellent staff and all the lovely activities for there mind and so happy for the safety side they go over and above they are all very lovely.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team.
Very happy with my relative being at Charlotte House. Very impressed with the way my relative is cared for. The staff are always pleasant, all areas are clean and well maintained. My relative is very happy there and enjoying a new lease of life.
Thank you for your kind words and for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team
I must say that my father who was very old and poorly with Alzheimer's dementia, presented Charlotte House with multiple issues which they dealt with in a very professional caring way which was certainly a relief to me as the worry for him was very concerning. I felt from the moment he moved in he was safe and much happier than at home as the activities, entertainment and care given to him was top notch. So much so as a visiting relative I felt comfortable to pop in at any time . He reached end of life there and although sad his passing was dignified. Thank you Charlotte house x
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team
They have looked after her with such compassion and professionalism from day one, providing so many activities and events to make a difference to her comfort and wellbeing. They even painted her nails which was a nice surprise!
They keep me informed every step of the way throughout her declining health which has given me such peace of mind.
I feel completely reassured knowing that my mum is in the right place, receiving the right level of care and support she needs. I am so grateful for everything they do.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
Thanks again Xx
Julie and family
Hi Julie, thank you very much for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for your time.
Many thanks the Care UK team
Christmas Day was made so special by all the hardworking, welcoming staff at Charlotte House.Thank you to the chef and kitchen staff for a wonderful Christmas Dinner with all the trimmings. The Chef made the most delicious and beautiful birthday cake for mum who's birthday is on Christmas Day.Thank you to all the Care Staff who worked so hard that day to make sure residents and families had a great time and mum had a fun birthday.
Hi Susi, thank you very much for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team
I've been extremely impressed with the level of care provided at this home. From the moment you walk through the door, you're greeted by warm, welcoming staff who clearly take pride in what they do. The environment is clean, comfortable, and feels genuinely homely.
My mum was sent to Charlotte House in May 23 after being told she had about 3 - 6 months. Sadly, mum passed away peacefully in May 25. My sister and I truly believe that the caring, kindness and total devotion of all the staff gave mum those extra two years with us. She enjoyed the activities that were arranged, especially a trip to the seaside that coincided with her birthday, as she talked of this often. She was listened to and treated with dignity by all. Mum had lots of personal things in her room, which must have made it difficult for the staff, but never a complaint was made, in fact comments were made at how lovely it was, especially at Christmas. I cannot fault this amazing place.
Thank you very much for taking the time to leave us feedback about your experience.
At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The staff at Charlotte House couldn't have been nicer to my dad, who was 95 when he passed away, having been there for 15 months. They encouraged him to move about and socialise, which he did as long as he could/wanted to, and then they were respectful that he was happier in his room with his crosswords, and TV. They were always very welcoming, no matter what time of day I visited, or at weekends. A lovely care home.
Thank you very much for taking the time to leave us feedback about your experience.
At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I found every member of staff from each department very helpful, kind and considerate. Everyone was so kind to my Mother-in-law and made her stay very enjoyable, every event was celebrated making a happy atmosphere. The hairdresser was a big hit and painting nails too, but most of all it was the love, kindness and respect given to her.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
All staff are polite and very helpful and welcoming and I know my mum is in safe hands which makes me happy.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks.
My husband was not shaved, his hair was greasy, not washed. I gave warning that I would pick him up at 1pm. I arrived at 2pm. Staff just packing his clothes. We had someone else's coat int he bag which I took back later, also medication which I picked up. It is a friendly place, but could be a lot better in different areas. Staff are friendly. No one around when I left, I would have liked to talk with someone.
Thank you for sharing your feedback with us. I’m very sorry to hear about the experience yourself and your husband had during your recent visit to Charlotte House. We genuinely appreciate your kind words about our friendly staff, but we also recognise that there are always areas in which we can...
Everybody is very welcoming, friendly and helpful.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
My mum has been in Charlotte House for six months. She is 93 with Alzheimer's and very active, this can be a challenge! The staff have been patient and kind and my brothers. I have felt very welcome when we visit.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
Lovely people, very helpful, kind, friendly and welcoming. Staff are very professional. Clean and tidy environment. Nice Christmas themes for the holiday period.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
When my mum first came to the home, we thought we only had a short time with her. Now, I think she will reach her 100th birthday easily. Nothing is too much trouble for the manager and staff. We organised a party for her birthday with the help of a member of staff on reception. She has come on leaps and bounds since being admitted. I cannot praise Charlotte House enough, thank you to everyone there.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Charlotte House.
Awards / Recognitions (118)
- 23 Jul 2026Recipient: Care UK
- 13 Jul 2026Recipient: Care UK
- 03 Jul 2026Recipient: Charlotte House
Accreditations
There are no accreditations posted yet for Charlotte House.
Meet the Team (1)

One of our priorities is to see the world through residents’ eyes, so we can understand what’s important to them. When we know that, we support residents to enjoy meaningful and empowering experiences every day.
I have worked for Care UK since 2017; I’m a nurse by training, but I also have qualifications in social care and management. I joined the organisation because it is committed to high-quality care and to supporting colleagues to excel in their roles and careers.
The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.
Frequently Asked Questions about Charlotte House
What types of Care is Charlotte House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Charlotte House have?
There are 52 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Charlotte House?
Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Charlotte House to the centre of Isleworth?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte House to verify any information. View our terms and conditions. Charlotte House has an Enhanced Service -more info.