42 Southborough Road, Bickley, Bromley BR1 2EN
Elmwood is a purpose-built home, located in a quiet part of Bickley, Kent. They offer a comfortable and loving home, with a high standard of person-centred care to sixty seven older people with physical or elderly frail nursing needs. Nurses and carers provide full nursing and clinical care twenty four hours a day. They are dedicated to caring for residents with dignity, respect and compassion and to serving residents’ social, physical, clinical and emotional needs.
Staff are loyal and hardworking, ensuring a strong continuity of care for residents and work to encourage independence and freedom of choice.
Residents’ bedrooms are spread across three secure and accessible floors. Each floor benefits from a large, bright lounge and dining area. All bedrooms are large, spacious and well appointed with ensuite facilities and pleasant views onto the front or rear gardens or surrounding residential area. Whilst all furniture, linen and towels are provided, with rooms presented to a high decorative standard, carers encourage residents to personalise their bedrooms as they wish.
All meals are prepared onsite using fresh ingredients. Menus are prepared and updated on a regular basis, in full consultation with residents and their advocates. The team are committed to ensuring that any dietary needs and preferences are met and that varied and nutritional meals are available to suit every cultural and personal choice.
Elmwood benefits from a diverse and extensive programme of activities, events and excursions, a coffee shop, cinema, chapel, hairdressing salon and internet suite for residents’ use. Strong community relationships ensure strong pastoral and religious support, with weekly church services in the home.
Professionals would be delighted to welcome you to Elmwood or provide further information by post or telephone about life in the home.
Group: Mission Care
Person in charge: Nkwachi Ukaegbu (Manager)
Local Authority / Social Services: London Borough of Bromley Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 70 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 70
Rooms with ensuite WC: 70
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Elmwood: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.4 (maximum of 10) for Elmwood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Elmwood in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.722 for Elmwood is calculated as follows: ( (27 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.722
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.714 Points relating to the number of positive Reviews for Elmwood is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 3 Reviews ÷ 14 Target = 0.214
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Elmwood has a Review Score of 8.4 (8.436) from 3 Reviews
Review submitted from a Postal Card by Alan C (Resident) on Thursday 10 May 2018. Relates to April 2018.
I have only been here one week. I can not fault the facilities or the service provided by the staff. The food is excellent and the staff are very kind and helpful. All in all, I would recommend Elmwood to anyone who needs care.
How likely would you be to recommend Elmwood? Extremely Likely
Review submitted from a Postal Card by P B (Husband of Resident) on Tuesday 8 May 2018. Relates to April 2018.
In this instance, I can only comment on Elmwood since I have no knowledge of the other care homes managed by Mission Care.
Glancing through the various pamphlets/leaflets published, the phrase "committed to providing a high standard of care and supporting family and friends" appears frequently.
As far as I am concerned, apart from the odd minor issue, Mission Care stay close to this code of values.
As in all businesses, managers set the tone and style and in this regard, the manager, assisted by her clinical lead, sets high standards and leads by example.
How likely would you be to recommend Elmwood? Likely
Review submitted from a Postal Card by Julie C (Daughter of Resident) on Wednesday 25 April 2018. Relates to March 2018.
My mother first came to Elmwood in December 2016. I have been very happy with the care and kindness shown by all the staff. There is always happy faces and laughter when I visit. The facilities are excellent with activities offered morning and afternoon. My mother really enjoys the visiting music acts and the lovely garden. I am very happy with all aspects of her care.
How likely would you be to recommend Elmwood? Extremely Likely