Elmwood

42 Southborough Road, Bickley, Bromley BR1 2EN
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9.6 33 Reviews
  • Elmwood, Bromley
Elmwood is a purpose-built home, located in a quiet part of Bickley, Kent. They offer a comfortable and loving home, with a high standard of person-centred care to sixty seven older people with physical or elderly frail nursing needs. Nurses and carers provide full nursing and clinical care twenty four hours a day. They are dedicated to caring for residents with dignity, respect and compassion and to serving residents’ social, physical, clinical and emotional needs.
   
Staff are loyal and hardworking, ensuring a strong continuity of care for residents and work to encourage independence and freedom of choice.

Residents’ bedrooms are spread across three secure and accessible floors. Each floor benefits from a large, bright lounge and dining area. All bedrooms are large, spacious and well appointed with ensuite facilities and pleasant views onto the front or rear gardens or surrounding residential area. Whilst all furniture, linen and towels are provided, with rooms presented to a high decorative standard, carers encourage residents to personalise their bedrooms as they wish.

All meals are prepared onsite using fresh ingredients. Menus are prepared and updated on a regular basis, in full consultation with residents and their advocates. The team are committed to ensuring that any dietary needs and preferences are met and that varied and nutritional meals are available to suit every cultural and personal choice.

Elmwood benefits from a diverse and extensive programme of activities, events and excursions, a coffee shop, cinema, chapel, hairdressing salon and internet suite for residents’ use. Strong community relationships ensure strong pastoral and religious support, with weekly church services in the home.   

Professionals would be delighted to welcome you to Elmwood or provide further information by post or telephone about life in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1998
  • Self-Funded Nursing Dementia Care: from £1998
  • RESPITE Self-Funded Nursing Care: from £1998
  • RESPITE Self-Funded Nursing Dementia Care: from £1998

Please enquire directly

These prices are only a guideline, please contact Elmwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sakshi Wahi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • The home has protected meal times, therefore they do ask if you can avoid visiting between 8:30am to 9am, 12:30pm to 1:30pm and 5pm to 6pm. Thank you.

Parking

  • Parking is available in the on-site car park located at the front of the home, which includes 16 standard spaces and 2 designated disabled bays. Additional free street parking can be found along Southlands Road, situated to the right of the home.

Elmwood Reviews (33)

9.6

Elmwood has a Review Score of 9.6 (9.567) out of 10, based on 11 reviews in the last 2 years.
Over all time Elmwood has 33 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elmwood
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Total of 33, showing 1-20
Review from Gilbert B (Son of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a frequent visitor and I am impressed with the staff and management how quick to sort out anything that may arise with my mother. My wife and I appreciate all the hard work everyone puts in to looking after their residents.
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Review from D C (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is fantastic, my dad is very well cared for. The whole team of staff work well in looking after his care and medical needs. They have a pastoral care team who visit and chat with my dad and also support families and residents. We love all the activities and celebrations they hold here.
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Review from R H (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very pleased to secure a place at Elmwood for mum on her discharge from hospital. We were very happy with the excellent care given there, which allowed mum to continue to recover & improve her mobility. Although she initially found it hard to settle, staff were very caring & supportive to us
as a family through this period. At this time there were a lot of very unwell residents, so activities were not so evident, that would be my only concern.
Reply from Georgia Raymond, Business Support Manager at Elmwood

Thank you for taking the time to share your experience of your mum's stay at Elmwood. We're truly pleased to hear that her time with us supported her recovery and helped her regain mobility, that's exactly the kind of positive outcome we strive for. We understand how challenging it can be for both residents and their families when settling into a new environment, so it means a great deal to hear that our team's support made a difference during that transition. Your comment about activities is appreciated and taken seriously. During times when a number of residents are unwell, our focus naturally shifts to providing the medical and emotional support they need most. That said, we always aim to ensure activities are scheduled each day with the location rotating between floors to ensure all residents have the opportunity to take part. Thank you again for your kind words.

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Review from C B (Wife of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband entered Elmwood nursing home on 28th June 2024 he was very agitated & did not take kindly to being looked after he thought he could do it all himself, but with very gentle care & patience the staff were able to help him understand they were there to help & assist him in all he tried to
do. I cannot praise the staff enough. The whole staff from top to bottom are the best I have ever encountered.
The en-suite rooms are always very clean & tidy, good food , upper most was the dignity given to each resident. Plenty of activities but
Not compulsory residents choice. This is the home that didn't give up on him.
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Review from Ann S (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Elmwood for about 2 years now. She has recently started having palliative care. When she was taken into hospital in January our family was told that she had days and at best weeks to live. Mum returned to Elmwood and because of the amazing care she has received she is still with us.
So we as a family would like to say a big thank you.
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Review from Richard C (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the few months that my mother has been at Elmwood, she has improved both mentally and physically. She has settled so much better than we imagined. She is well cared for by the kind, attentive and caring staff. Staff make an effort to care for each individual's needs with dignity and respect. She
likes the food. The residents have daily activities, which they can join in with if they want to. We as a family have always been warmly welcomed, as have her friends. The home has recently had a makeover making it light and bright and her room is kept spotless. I feel the home to be well-led with the managers having a close working relationship with all members of staff, carers and nurses.
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Review from Sheila R (Daughter of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into Elmwood for respite in March 2024. He came home but then realised his needs were far better met in Elmwood than carers at home. He eventually went back into Elmwood in June 2024 and I am relieved seeing how he is being looked after. The staff all go above and beyond for him and there's
always a warm welcome upon entering Elmwood.
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Review from Shirley P (Mother of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is well cared for medically and physically.
As he has a learning disability we arrange extra suitable activities for him, these are made welcome by the home.
The staff generally excellent and the manager very helpful.
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Review from Christine G (Wife of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Elmwood nursing home for just over two years, in the final stages of Parkinson's Disease. He has always been very well cared for. The care staff are helpful, sympathetic and always professional.
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Review from Simon A (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a massive (belated) ‘thank you’ to all the lovely, hard-working and caring staff at Elmwood who took excellent care of my father for almost a year until his unfortunate passing at the end of August. We all really appreciate the highly professional attitude and caring nature of the
staff who truly do their best for the residents and treat them as individuals. They always kept us updated about my father’s health and other needs and made all visitors feel welcome.
What we really appreciated was how they showed such kindness and compassion in my dad’s final days and enabled us to spend as much time with him as possible and treated all of us with such dignity, which we will be forever grateful for. I know my father certainly appreciated the care he received from all the wonderful staff.
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Review from Tim A (Friend of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful staff, a lot goes on behind the scenes.
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Review from Louise B (Great-Niece of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly we lost our dearest auntie in June this year. She lived at Elmwood from 2016 - her passing.
The home is amazing. The staff go above and beyond all duties of care and make you feel like one big family. The quality of the life my auntie had at Elmwood was amazing and since day one she loved all
the activity and all the staff.
As a family, we 100 % recommend Elmwood to anyone who needs support for their loved ones or support for themself.
Even though my auntie has passed away we are still invited to join still with events at the home and we are welcome any time to visit the other residents who knew my auntie and the staff.
Today the home put on a tea party in memory of my auntie and other residents spoke about her and staff spoke about her and it was a great tribute to her memory.
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Review from M D (Sister of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is excellent here, and my brother is well looked after. He is receiving the best care in Elmwood. The staff are so nice, friendly and very helpful.
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Review from T M (Husband of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the treatment and care.
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Review from Christine L (Next of Kin) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum passed away on 13th December 2021. After fantastic care for four and half years by Elmwood nursing home, suffering from Dementia. Her time at Elmwood was fantastic every member of staff knew her by name. As well as knowing her character, and needs through and through. They also took the time
to know us. As her family, we were welcome as often as we wished, and for as long as we wished to stay. We were also able to have meals with her if wished, we took advantage of this and had a Christmas meal with her. Which was lovely. Since mum passed I have been able to keep in contact with Elmwood staff who make me feel welcome, each time I visit, which gives me calmness, as well as friendship.
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Review from Pepe D (Son of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
You couldn't wish for better staff. They are kind, considerate and very patient. The care is out of the world. Staff make time for you and they give me lots of feedback about my mum and it's very comfortable. Management and administration are superb and keep me informed every time. They treat my mum
and me like true people. Thank you.
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Review from I M (Son of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elmwood is a lovely caring environment for my mother. She needs a lot of intense care and Elmwood provide that with a smile. She is very happy there. We would not hesitate in recommending the home. Always welcoming.
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Review from A C (Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All is good, thank you.
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Review from Roger W (Husband of Resident) published on 28 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's impossible for any care home to give full-time attention to every individual, but within that constraint, the standard of care is very high. The manager prioritises "caring" staff when recruiting, and it shows. Also, it's noticeable that Elmwood is prepared to pay for agency staff to maintain staffing
levels. The outstanding feature of the home is a "listening" culture, being receptive to any request or comment and thereby heading off problems. I have also overheard staff praising the home's manager, which doesn't happen in every organisation!
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Review from Bill M (Son of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother became a resident of Elmwood Nursing Home following a spell in hospital in October 2021. When mum arrived in Elmwood mum was very poorly but thanks to the dedicated nursing and personal care that mum received mum made a remarkable recovery. It would be difficult to overstate the appreciation
that my family and I feel about the care that our mum receives on a daily basis. All of the staff provide kindly loving care and Elmwood has become the conduit of family care that has made all of us feel reassured that our mum is being so well cared for. Elmwood is a nursing home in the true sense of the word providing inclusively managed care combined with pastoral support and provided in a clinically clean environment. The staff come from a diversly rich mixture of backgrounds yet they all share the same common ethos of dedication and human kindness that resonates throughout the home. We are fortunate to have a place for our mum in such a wonderfully managed, caring home.
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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Elmwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Elmwood is calculated as follows: ( (102 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.786 Points relating to the number of positive Reviews for Elmwood is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 10 hours ago

2 PF 2 EMI

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Awards / Recognitions (0)

Meet the Team (1)

Sakshi

Sakshi Wahi

Job Title: Home Manager Joined: 2017

Sakshi joined Mission Care in August 2017 having previously worked for Bromley Social Services and Compliance Team. She is a compassionate Home Manager who leads with unwavering commitment to provide the highest quality of life for residents in a warm and nurturing environment.
Her mission is to create a home away from home at Elmwood, where residents and their families can find comfort in knowing that their loved ones receive the best care possible. When not working, Sakshi enjoys spending time with her family, exploring the outdoors.

Frequently Asked Questions about Elmwood

What types of Care is Elmwood registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elmwood have?

There are 70 Single Rooms.

What are the Facilities & Services at Elmwood?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elmwood to the centre of Bromley?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmwood to verify any information. View our terms and conditions. Elmwood has an Enhanced Service - more info.