Eltandia Hall Care Centre

Our Mum spent her last few months at Eltandia and we have been so impressed with their outstanding level of care and support. All the staff treated Mum with dignity, respect, kindness and spent time getting to know her. They provided the highest standard of care, ensuring Mum always looked lovely and had everything she needed. The staff also looked after out Step Dad and ourselves, the daughters during a very difficult period for him. They were friendly, welcoming and most importantly supportive to us all. The home and its staff ensured that our Mum had a peaceful death surrounded by not just us, her family, but the people who had been looking after her and become close to her. The staff at Eltandia are exceptional human beings and we cannot begin to express our gratitude for what they have done for our Mum and us over the last few months.

My mother went into Eltandia in March. She settled in very well within two weeks. I felt she was and is very content there. She actually told one of her visitors that she loves it here. The staff are amazing, always willing to help, always have a smile for everyone and treat the residents with care and dignity, which to me is so very important. I have been there for breakfast, lunch and supper, and I'm so impressed with the food which the residents are offered. It's fresh, never over cooked, there's a great choice, and the portions are more than adequate. And you are encouraged to visit any time you wish.

From the moment she entered Eltandia, I felt that my mum was well cared for. All of the staff were helpful and friendly, genuinely seemingly to care for not only my mum, but also the rest of the family. There was a real sense of community and family surrounding the home. They were also always open to ideas about how to improve residents' experiences. My mum was always clean and well looked after; I felt completely confident about her care. When my mum passed away, she and our family were treated with care and compassion. It felt as though our loss was very much felt by the staff at the home.

Please carry on doing good work.

Come out of his room to join the party which usually doesn't happen so thank you very much!!

Thank you for everything and looking after my brother.

My 1st impression was how well maintained the gardens and carpark. Inside, very clean and fresh. The staff I met on the day were friendly and very approachable. The bedrooms were clean and not cluttered. The dining room is set up like a restaurant with a good selection on the menu. All in all, I was very satisfied that my sister's mother-in-law was well looked after. I got the impression the motto of person centered, was very much in place here.

Black coffee served with breakfast or cake.

Tea time, good at all times (cake and biscuits)

Tea - afternoon - home-made biscuits and cake, which was very good!!

Our mum was a resident at E.H for 7 years. It became her home + family. She was treated with kindness respect dignity compassion and love. From day one we were able to sleep at night with the knowledge she was in safe hands. All of the staff are just amazing always there ready to answer any questions and gave us support. We would be notified with any concerns and updated. Mum could't had been in a better place. With heartfelt thanks, simply the best that what they are at E.H.

There are not enough adjectives to describe the way the home looked after my mother especially as she entered the last few days. Eltandia is full of love and support for both the resident and their family. My mum felt like a queen, the way staff treated her even down to the chef making food (doughnuts) especially for mum. All the care in the final hours has carried out respectful at mum's dignity. Eltandia is truly a special place staffed by very special people. 10 out of 10.

I'm having good experience here. The food here has been good and the people and the staff treat me well. I'm very happy with everything.

I am pleased that I feel confident that my relative is in a safe place and being cared for with affection and respect.

My father has been a resident since 2018. By far, this is the best care home. Staff are friendly and caring, and they look after my dad well. I'd like my father to be involved in more brain activities. Food is halal, which is great. The atmosphere and safety are very important to us. Thank you, best staff ever.

My mother in law had become very homely and confused at home. Since she has been at home she says she is "very happy". She has lots of company, lovely meals in the restaurant and very kind, patient staff looked after her.

Mum was in Eltandia for 5 months. She loves everyone here, and they love her. The staff here totally love the residents, and the care is excellent.

I cannot fault the care and compassion shown to my mother during the 10 months she was a resident at Eltandia Hall. In particular the palliative care she received during the final few weeks was a great comfort to her family. All the caring staff and management treated my mother with respect and were very friendly and supportive to the family.

My mother has been in your care for two years and the care she has received really has been exceptional. The staff are amazing and have given her wonderful care. They all work so hard, and every one of them is very special, you should be proud of every one of them, and proud of your wonderful care home.

Good day to day care. Room furniture needs repair. Staff excellent in providing out of ordinary care and attention. GP interaction needs to be improved.