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- Eltandia Hall Care Centre care home

the staff are fantastic and caringC K(Friend of Resident/Service User)

Great nutritious food. Lovely atmosphere!Michelle S(Daughter-in-law of Resident/Service User)

The food was excellent and well presentedRobert B(Husband of Resident/Service User)

the staff are fantastic and caringC K(Friend of Resident/Service User)

Great nutritious food. Lovely atmosphere!Michelle S(Daughter-in-law of Resident/Service User)

The food was excellent and well presentedRobert B(Husband of Resident/Service User)

Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.
The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.
The team works hard to tailor the care to the varying needs within the home, focusing on delivering high...
Care Provided by Eltandia Hall Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 83 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Eltandia Hall Care Centre for full pricing details and T&Cs.
Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Freda Agyeman (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (83)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Visiting Hours: 08:00-20:00hrs Monday-Sunday Office Hours: 09:00-17:00hrs Monday-Friday
Parking
- Onsite parking for visitors
Eltandia Hall Care Centre Reviews (57)
Eltandia Hall Care Centre has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years.
Over all time Eltandia Hall Care Centre has 57 reviews.
My mother went into Eltandia in March. She settled in very well within two weeks. I felt she was and is very content there. She actually told one of her visitors that she loves it here. The staff are amazing, always willing to help, always have a smile for everyone and treat the residents with care and dignity, which to me is so very important. I have been there for breakfast, lunch and supper, and I'm so impressed with the food which the residents are offered. It's fresh, never over cooked, there's a great choice, and the portions are more than adequate. And you are encouraged to visit any time you wish.
Thank you so much for leaving this review, it is lovely to hear your mother settled in so well and is happy. We will pass on your wonderful comments to the team.
From the moment she entered Eltandia, I felt that my mum was well cared for. All of the staff were helpful and friendly, genuinely seemingly to care for not only my mum, but also the rest of the family. There was a real sense of community and family surrounding the home. They were also always open to ideas about how to improve residents' experiences. My mum was always clean and well looked after; I felt completely confident about her care. When my mum passed away, she and our family were treated with care and compassion. It felt as though our loss was very much felt by the staff at the home.
Thank you so much for your lovely feedback. We're truly grateful that your mum was well cared for and that you felt confident in her care. It was an honour to support your family during that time, and we're glad you felt our compassion and genuine care.
Please carry on doing good work.
Thank you for your wonderful feedback. We're delighted your wife has settled in so well and that you're satisfied with our care, facilities, and staff. We truly appreciate your involvement and collaborative approach. We also really appreciate your positive words about our kitchen team; great...
Today is the special day, the xmas party, all my family and my brother is happy.
Come out of his room to join the party which usually doesn't happen so thank you very much!!
It was lovely to have you and your family celebrate with...
Thank you for everything and looking after my brother.
We're honoured to look after him and will continue to do everything we can to ensure his comfort and wellbeing.
With warm regards, The Eltandia Hall Care Team.
My 1st impression was how well maintained the gardens and carpark. Inside, very clean and fresh. The staff I met on the day were friendly and very approachable. The bedrooms were clean and not cluttered. The dining room is set up like a restaurant with a good selection on the menu. All in all, I was very satisfied that my sister's mother-in-law was well looked after. I got the impression the motto of person centered, was very much in place here.
Thank you for taking the time to leave us a review and sharing your experience that you have had at Eltandia Hall. We are so pleased that you and your loved one had a great experience.
The same can be said of the other meals.
Black coffee served with breakfast or cake.
We're here to ensure you continue to have a comfortable and enjoyable experience at Eltandia Hall.
Lunch good at all times.
Dinner all well!
Tea time, good at all times (cake and biscuits)
Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you're enjoying all of your meals at Eltandia Hall, especially our homemade biscuits and cakes at tea time! Our catering team takes great pride in providing varied, nutritious, and delicious meals...
Lunch - Very good
Supper time - Food always good here!!
Tea - afternoon - home-made biscuits and cake, which was very good!!
Your satisfaction is our priority, and we look forward to continuing to provide you with excellent care and delicious food.
Our mum was a resident at E.H for 7 years. It became her home + family. She was treated with kindness respect dignity compassion and love. From day one we were able to sleep at night with the knowledge she was in safe hands. All of the staff are just amazing always there ready to answer any questions and gave us support. We would be notified with any concerns and updated. Mum could't had been in a better place. With heartfelt thanks, simply the best that what they are at E.H.
Knowing that your mum found a true home here and that you felt confident she was in safe, caring hands means everything to us. Our team is dedicated to treating...
There are not enough adjectives to describe the way the home looked after my mother especially as she entered the last few days. Eltandia is full of love and support for both the resident and their family. My mum felt like a queen, the way staff treated her even down to the chef making food (doughnuts) especially for mum. All the care in the final hours has carried out respectful at mum's dignity. Eltandia is truly a special place staffed by very special people. 10 out of 10.
We believe that every resident deserves to feel valued, loved, and treated with dignity, and we're deeply honoured that...
I'm having good experience here. The food here has been good and the people and the staff treat me well. I'm very happy with everything.
Thank you for taking the time to leave us a review and share your experience that you are having at Eltandia Hall Care Centre. We are so pleased that you are having a great experience and enjoying the food.
Always easy to find and helpful.
I am pleased that I feel confident that my relative is in a safe place and being cared for with affection and respect.
Thank you very much for your kind words and appreciating our staff and their good work. I am glad that you feel confident that your mother-in-law is safe in our care. I am also happy that you have felt that the staff are the biggest asset, and they are always happy, pleasant, and it is pleasured to be around them.
My father has been a resident since 2018. By far, this is the best care home. Staff are friendly and caring, and they look after my dad well. I'd like my father to be involved in more brain activities. Food is halal, which is great. The atmosphere and safety are very important to us. Thank you, best staff ever.
Thank you so much for your kind words and positive review. We truly appreciate the trust you have placed in Eltandia, and we are so glad to hear that your experience with us has been a positive one so far. Our team works hard to provide a safe, caring and welcoming environment, and it means a world...
My mother in law had become very homely and confused at home. Since she has been at home she says she is "very happy". She has lots of company, lovely meals in the restaurant and very kind, patient staff looked after her.
Thank you very much for appreciating our staff and their hard work. We will continue to look after Mum and ensure she has a good quality of life.
Mum was in Eltandia for 5 months. She loves everyone here, and they love her. The staff here totally love the residents, and the care is excellent.
I cannot fault the care and compassion shown to my mother during the 10 months she was a resident at Eltandia Hall. In particular the palliative care she received during the final few weeks was a great comfort to her family. All the caring staff and management treated my mother with respect and were very friendly and supportive to the family.
My mother has been in your care for two years and the care she has received really has been exceptional. The staff are amazing and have given her wonderful care. They all work so hard, and every one of them is very special, you should be proud of every one of them, and proud of your wonderful care home.
Good day to day care. Room furniture needs repair. Staff excellent in providing out of ordinary care and attention. GP interaction needs to be improved.
I will be 100% less worried about her now!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Eltandia Hall Care Centre.
There are no upcoming events for Eltandia Hall Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Eltandia Hall Care Centre.
Meet the Team (1)

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.
Frequently Asked Questions about Eltandia Hall Care Centre
What types of Care is Eltandia Hall Care Centre registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Eltandia Hall Care Centre have?
There are 83 Single Rooms.
What are the Facilities & Services at Eltandia Hall Care Centre?
Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Eltandia Hall Care Centre to the centre of London?
6.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eltandia Hall Care Centre to verify any information. View our terms and conditions. Eltandia Hall Care Centre has an Enhanced Service -more info.