Eltandia Hall Care Centre

Middle Way, Norbury, London SW16 4HN
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9.6 53 Reviews
  • Eltandia Hall Care Centre, London
Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.

The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.

The team works hard to tailor the care to the varying needs within the home, focusing on delivering high standards of personalised care to those living within the home.

Eltandia benefits from a varied daily activities programme, working to ensure residents can pursue both good mental and physical health.

The activity team organise both group and one to one activities, including everything from games and crafts, local community events in the home and entertainers who regularly visit the home and perform to residents.
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Care Provided by Eltandia Hall Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1954
  • Self-Funded Nursing Dementia Care: from £2054

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Eltandia Hall Care Centre to find out the exact price for your requirements.

Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Freda Agyeman (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visiting Hours: 08:00-20:00hrs Monday-Sunday


    Office Hours: 09:00-17:00hrs Monday-Friday

Parking

  • Onsite parking for visitors

Eltandia Hall Care Centre Reviews (53)

9.6

Eltandia Hall Care Centre has a Review Score of 9.6 (9.581) out of 10, based on 19 reviews in the last 2 years.
Over all time Eltandia Hall Care Centre has 53 reviews.

Overall Experience
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Reviewer Connection to Eltandia Hall Care Centre
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Total of 53, showing 1-20
Review from P B (Friend of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 1st impression was how well maintained the gardens and carpark. Inside, very clean and fresh. The staff I met on the day were friendly and very approachable. The bedrooms were clean and not cluttered. The dining room is set up like a restaurant with a good selection on the menu. All in all, I was
very satisfied that my sister's mother-in-law was well looked after. I got the impression the motto of person centered, was very much in place here.
Reply from Freda Agyeman, Home Manager at Eltandia Hall Care CentreThank you for taking the time to leave us a review and sharing your experience that you have had at Eltandia Hall. We are so pleased that you and your loved one had a great experience.
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Review from C T (Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Breakfast is very nice.
The same can be said of the other meals.
Black coffee served with breakfast or cake.
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Review from C U (Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Breakfast - very good!
Lunch - Very good
Supper time - Food always good here!!
Tea - afternoon - home-made biscuits and cake, which was very good!!
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Review from Janice S (Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Breakfast pretty good all times.
Lunch good at all times.
Dinner all well!
Tea time, good at all times (cake and biscuits)
Reply from Freda Agyeman, Home Manager at Eltandia Hall Care CentreThank you so much for taking the time to share your feedback with us. We're delighted to hear that you're enjoying all of your meals at Eltandia Hall, especially our homemade biscuits and cakes at tea time! Our catering team takes great pride in providing varied, nutritious, and delicious meals throughout the day.
It's wonderful to know that we're meeting your expectations across the board. Your five-star rating means the world to our team.
If there's ever anything we can do to make your experience even better, please don't hesitate to let us know.
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Review from V A (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum was a resident at E.H for 7 years. It became her home + family. She was treated with kindness respect dignity compassion and love. From day one we were able to sleep at night with the knowledge she was in safe hands. All of the staff are just amazing always there ready to answer any questions
and gave us support. We would be notified with any concerns and updated. Mum could't had been in a better place. With heartfelt thanks, simply the best that what they are at E.H.
Reply from Freda Agyeman, Home Manager at Eltandia Hall Care CentreThank you for your kind review. Reading your words about your mum's seven years with us at Eltandia Hall has touched all of our hearts.
Knowing that your mum found a true home here and that you felt confident she was in safe, caring hands means everything to us. Our team is dedicated to treating every resident with the kindness, respect, dignity, and love they deserve, and we're honoured that this came through in your mum's care.
We were privileged to care for your mum and to support your family throughout her time with us.
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Review from Wendy P (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are not enough adjectives to describe the way the home looked after my mother especially as she entered the last few days. Eltandia is full of love and support for both the resident and their family. My mum felt like a queen, the way staff treated her even down to the chef making food (doughnuts)
especially for mum. All the care in the final hours has carried out respectful at mum's dignity. Eltandia is truly a special place staffed by very special people. 10 out of 10.
Reply from Frey Agyeman, Home Manager at Eltandia Hall Care CentreThank you so much for your beautiful and touching review. Your words about how we cared for your mother, especially during her final days, have moved our entire team profoundly.
We believe that every resident deserves to feel valued, loved, and treated with dignity, and we're deeply honoured that your mum felt like a queen in our care. It's touching to hear about the special touches, like our chef making doughnuts - these small gestures are part of how we show our residents and their families how much they mean to us.
Your five-star rating and heartfelt words are the highest praise we could receive. Thank you for trusting us with your mother's care.
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Review from Stephen A (Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm having good experience here. The food here has been good and the people and the staff treat me well. I'm very happy with everything.
Reply from Rebecca Zubaid, Home Manager at Eltandia Hall Care CentreThank you for taking the time to leave us a review and share your experience that you are having at Eltandia Hall Care Centre. We are so pleased that you are having a great experience and enjoying the food.
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Review from Melanie M (Daughter-in-law of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time I visit, usually weekly, I find the home to be clean, welcoming and the staff are always happy, pleasant and a pleasure to be around. The actual staff are the biggest asset.
Always easy to find and helpful.
I am pleased that I feel confident that my relative is in a safe place and being
cared for with affection and respect.
Reply from Rebecca Zubaid, Deputy Manager at Eltandia Hall Care CentreThank you very much for your kind words and appreciating our staff and their good work. I am glad that you feel confident that your mother-in-law is safe in our care. I am also happy that you have felt that the staff are the biggest asset, and they are always happy, pleasant, and it is pleasured to be around them.
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Review from L A (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident since 2018. By far, this is the best care home. Staff are friendly and caring, and they look after my dad well. I'd like my father to be involved in more brain activities. Food is halal, which is great. The atmosphere and safety are very important to us. Thank you, best
staff ever.
Reply from Wilma Angngasing, Home Manager at Eltandia Hall Care CentreThank you so much for your kind words and positive review. We truly appreciate the trust you have placed in Eltandia, and we are so glad to hear that your experience with us has been a positive one so far. Our team works hard to provide a safe, caring and welcoming environment, and it means a world to us that you recognised our efforts. If there is ever anything more we can do to support you or your dad, please don't hesitate to let us know. We are here to ensure that your dad receives the best care possible.
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Review from K G (Daughter-in-law of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law had become very homely and confused at home. Since she has been at home she says she is "very happy". She has lots of company, lovely meals in the restaurant and very kind, patient staff looked after her.
Reply from Rebecca Zubaid, Deputy Manager at Eltandia Hall Care CentreThank you very much for appreciating our staff and their hard work. We will continue to look after Mum and ensure she has a good quality of life.
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Review from H N (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Eltandia for 5 months. She loves everyone here, and they love her. The staff here totally love the residents, and the care is excellent.
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Review from Steven R (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care and compassion shown to my mother during the 10 months she was a resident at Eltandia Hall. In particular the palliative care she received during the final few weeks was a great comfort to her family. All the caring staff and management treated my mother with respect and were
very friendly and supportive to the family.
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Review from J G (Son of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in your care for two years and the care she has received really has been exceptional. The staff are amazing and have given her wonderful care. They all work so hard, and every one of them is very special, you should be proud of every one of them, and proud of your wonderful care home.
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Review from Mark L (Husband of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good day to day care. Room furniture needs repair. Staff excellent in providing out of ordinary care and attention. GP interaction needs to be improved.
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Review from D C (Niece of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt looks healthier and happier than I have seen her in 2-3 years. She enjoys having company and says she feels much safer here than living on her own. She enjoys the food and says life is so much easier since she doesn't have to worry about shopping and cooking.
I will be 100% less worried about
her now!
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Review from J D (Partner of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am so delighted with the welcome for my partner and me at a very challenging time for both of us. The team welcomed us to their 'family' and helped us to settle in. The care and compassion all the team show is wonderful. Thank you.
Reply from Wilma Angngasing, Home Manager at Eltandia Hall Care CentreThank you for your lovely review, we will share this great feedback with our team.
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Review from C K (Friend of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was admitted the Eltandia Hall 3 months ago. I visit very often and the staff are fantastic and caring. My friend is very happy there and the food is good.
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Review from Michelle S (Daughter-in-law of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law is currently a resident and we have been very pleased with the standard of care she receives.
Her room is always clean and tidy, with bedding regularly changed. There are regular carers who are friendly and have taken the time to really get to know her. Although my mother-in-law has
dementia she enjoys watching the activities in the day room. Great nutritious food. Lovely atmosphere!
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Review from Shuile S (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Activity coordinator is so caring, calm and attentive.
Very softly spoken and caring to each and every resident including my mother.
I admire how she sees each and every resident as an individual; treats them with so much care and compassion.
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Review from P B (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my thanks for all the kindness that the staff at Eltandia have shown my mum during her stay since she first went there up until now. It is lovely to know that my brother and I can feel confident that even faces that she may not always see (now she has moved from the residential
to the nursing unit) take the time to speak to her, which is so good for her wellbeing. She recently had her 99th birthday, it was great that relatives and staff contributed on the day. Thank you.
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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Eltandia Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.631 for Eltandia Hall Care Centre is calculated as follows: ( (148 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 222 Ratings = 4.631
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Eltandia Hall Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Wilma

Wilma Angngasing

Job Title: Home Manager

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.

Frequently Asked Questions about Eltandia Hall Care Centre

What types of Care is Eltandia Hall Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eltandia Hall Care Centre have?

There are 83 Single Rooms.

What are the Facilities & Services at Eltandia Hall Care Centre?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eltandia Hall Care Centre to the centre of London?

6.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eltandia Hall Care Centre to verify any information. View our terms and conditions. Eltandia Hall Care Centre has an Enhanced Service - more info.