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Eltandia Hall Care Centre

Middle Way, Norbury, London SW16 4HN
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Eltandia Hall Care Centre logo
the staff are fantastic and caringC K(Friend of Resident/Service User)
Eltandia Hall Care Centre, London
Great nutritious food. Lovely atmosphere!Michelle S(Daughter-in-law of Resident/Service User)
Eltandia Hall Care Centre, London
The food was excellent and well presentedRobert B(Husband of Resident/Service User)
Eltandia Hall Care Centre, London

Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.

The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.

The team works hard to tailor the care to the varying needs within the home, focusing on delivering high...  

Care Provided by Eltandia Hall Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,800N/A
Residential Dementia CareFrom £1,900N/A
Nursing CareFrom £2,068N/A
Nursing Dementia CareFrom £2,168N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Freda Agyeman (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (83)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Visiting Hours: 08:00-20:00hrs Monday-Sunday Office Hours: 09:00-17:00hrs Monday-Friday

Parking

  • Onsite parking for visitors

Eltandia Hall Care Centre Reviews (57)

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9.7

Eltandia Hall Care Centre has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years. Over all time Eltandia Hall Care Centre has 57 reviews.

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Review from Joan P (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card
Overall Experience

My mother went into Eltandia in March. She settled in very well within two weeks. I felt she was and is very content there. She actually told one of her visitors that she loves it here. The staff are amazing, always willing to help, always have a smile for everyone and treat the residents with care and dignity, which to me is so very important. I have been there for breakfast, lunch and supper, and I'm so impressed with the food which the residents are offered. It's fresh, never over cooked, there's a great choice, and the portions are more than adequate. And you are encouraged to visit any time you wish.

Reply from Laura Nightingale, Commercial Business Partner at Eltandia Hall Care Centre

Thank you so much for leaving this review, it is lovely to hear your mother settled in so well and is happy. We will pass on your wonderful comments to the team.

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Review from Tina W (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience

From the moment she entered Eltandia, I felt that my mum was well cared for. All of the staff were helpful and friendly, genuinely seemingly to care for not only my mum, but also the rest of the family. There was a real sense of community and family surrounding the home. They were also always open to ideas about how to improve residents' experiences. My mum was always clean and well looked after; I felt completely confident about her care. When my mum passed away, she and our family were treated with care and compassion. It felt as though our loss was very much felt by the staff at the home.

Reply from Freda Agyreman, Home Manager at Eltandia Hall Care Centre

Thank you so much for your lovely feedback. We're truly grateful that your mum was well cared for and that you felt confident in her care. It was an honour to support your family during that time, and we're glad you felt our compassion and genuine care.

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Review from A R (Husband of Resident) published on 2 March 2026 Submitted via Postal Card
Overall Experience
Since my wife arrived, she adopted to the care home, that is thanks to wide and open area, staff participating with my wife's needs. I am happy how she is cared and treated by staff in Eltandia Hall Care Centre. As I am every day with my wife, staff and management are very compliant and listen to any suggestion about my wife. Food is great and compliments to the chef, kitchen staff and all Eltandia Hall Care Centre.

Please carry on doing good work.

Reply from Freda Agyreman, Home Manager at Eltandia Hall Care Centre

Thank you for your wonderful feedback. We're delighted your wife has settled in so well and that you're satisfied with our care, facilities, and staff. We truly appreciate your involvement and collaborative approach. We also really appreciate your positive words about our kitchen team; great...  

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Review from M W (Brother of Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience
I have got my brother join in 2019. So far I am happy with the service he got from the care home.
Today is the special day, the xmas party, all my family and my brother is happy.

Come out of his room to join the party which usually doesn't happen so thank you very much!!

Reply from Freda Agyeman, Home Manager at Eltandia Hall Care Centre
What a wonderful review - thank you! We're so pleased to hear your brother has been happy with us since 2019, and we're especially touched that he joined the Christmas party this year. Moments like these are what make our work so meaningful.

It was lovely to have you and your family celebrate with...  

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Review from S A (Sister of Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience

Thank you for everything and looking after my brother.

Reply from Freda Agyeman, Home Manager at Eltandia Hall Care Centre
Thank you so much for your kind message. It means the world to us to know that your brother is well cared for and that you feel confident in the support we provide.
We're honoured to look after him and will continue to do everything we can to ensure his comfort and wellbeing.

With warm regards, The Eltandia Hall Care Team.

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Review from P B (Friend of Resident) published on 9 December 2025 Submitted via Postal Card
Overall Experience

My 1st impression was how well maintained the gardens and carpark. Inside, very clean and fresh. The staff I met on the day were friendly and very approachable. The bedrooms were clean and not cluttered. The dining room is set up like a restaurant with a good selection on the menu. All in all, I was very satisfied that my sister's mother-in-law was well looked after. I got the impression the motto of person centered, was very much in place here.

Reply from Freda Agyeman, Home Manager at Eltandia Hall Care Centre

Thank you for taking the time to leave us a review and sharing your experience that you have had at Eltandia Hall. We are so pleased that you and your loved one had a great experience.

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Review from C T (Resident / Service User) published on 17 November 2025 Submitted via Postal Card
Overall Experience
Breakfast is very nice.
The same can be said of the other meals.

Black coffee served with breakfast or cake.

Reply from Freda Agyeman, Home Manager at Eltandia Hall Care Centre
Thank you so much for your wonderful feedback! We're delighted to hear you're enjoying all your meals, especially the breakfast. Our kitchen team takes great pride in providing quality, home-cooked food throughout the day, and your kind words mean a lot to them.

We're here to ensure you continue to have a comfortable and enjoyable experience at Eltandia Hall.

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Review from Janice S (Resident / Service User) published on 14 November 2025 Submitted via Postal Card
Overall Experience
Breakfast pretty good all times.
Lunch good at all times.
Dinner all well!

Tea time, good at all times (cake and biscuits)

Reply from Freda Agyeman, Home Manager at Eltandia Hall Care Centre

Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you're enjoying all of your meals at Eltandia Hall, especially our homemade biscuits and cakes at tea time! Our catering team takes great pride in providing varied, nutritious, and delicious meals...  

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Review from C U (Resident / Service User) published on 14 November 2025 Submitted via Postal Card
Overall Experience
Breakfast - very good!
Lunch - Very good
Supper time - Food always good here!!

Tea - afternoon - home-made biscuits and cake, which was very good!!

Reply from Freda Agyeman, Home Manager at Eltandia Hall Care Centre
Thank you for taking the time to share such positive feedback! We're thrilled that you're enjoying all the meals throughout the day, from breakfast through to afternoon tea. Our homemade biscuits and cakes are made with care, and it's wonderful to know they're appreciated.

Your satisfaction is our priority, and we look forward to continuing to provide you with excellent care and delicious food.

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Review from V A (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card
Overall Experience

Our mum was a resident at E.H for 7 years. It became her home + family. She was treated with kindness respect dignity compassion and love. From day one we were able to sleep at night with the knowledge she was in safe hands. All of the staff are just amazing always there ready to answer any questions and gave us support. We would be notified with any concerns and updated. Mum could't had been in a better place. With heartfelt thanks, simply the best that what they are at E.H.

Reply from Freda Agyeman, Home Manager at Eltandia Hall Care Centre
Thank you for your kind review. Reading your words about your mum's seven years with us at Eltandia Hall has touched all of our hearts.

Knowing that your mum found a true home here and that you felt confident she was in safe, caring hands means everything to us. Our team is dedicated to treating...  

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Review from Wendy P (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card
Overall Experience

There are not enough adjectives to describe the way the home looked after my mother especially as she entered the last few days. Eltandia is full of love and support for both the resident and their family. My mum felt like a queen, the way staff treated her even down to the chef making food (doughnuts) especially for mum. All the care in the final hours has carried out respectful at mum's dignity. Eltandia is truly a special place staffed by very special people. 10 out of 10.

Reply from Frey Agyeman, Home Manager at Eltandia Hall Care Centre
Thank you so much for your beautiful and touching review. Your words about how we cared for your mother, especially during her final days, have moved our entire team profoundly.

We believe that every resident deserves to feel valued, loved, and treated with dignity, and we're deeply honoured that...  

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Review from Stephen A (Resident / Service User) published on 6 October 2025 Submitted via Postal Card
Overall Experience

I'm having good experience here. The food here has been good and the people and the staff treat me well. I'm very happy with everything.

Reply from Rebecca Zubaid, Home Manager at Eltandia Hall Care Centre

Thank you for taking the time to leave us a review and share your experience that you are having at Eltandia Hall Care Centre. We are so pleased that you are having a great experience and enjoying the food.

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Review from Melanie M (Daughter-in-law of Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience
Every time I visit, usually weekly, I find the home to be clean, welcoming and the staff are always happy, pleasant and a pleasure to be around. The actual staff are the biggest asset.
Always easy to find and helpful.

I am pleased that I feel confident that my relative is in a safe place and being cared for with affection and respect.

Reply from Rebecca Zubaid, Deputy Manager at Eltandia Hall Care Centre

Thank you very much for your kind words and appreciating our staff and their good work. I am glad that you feel confident that your mother-in-law is safe in our care. I am also happy that you have felt that the staff are the biggest asset, and they are always happy, pleasant, and it is pleasured to be around them.

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Review from L A (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card
Overall Experience

My father has been a resident since 2018. By far, this is the best care home. Staff are friendly and caring, and they look after my dad well. I'd like my father to be involved in more brain activities. Food is halal, which is great. The atmosphere and safety are very important to us. Thank you, best staff ever.

Reply from Wilma Angngasing, Home Manager at Eltandia Hall Care Centre

Thank you so much for your kind words and positive review. We truly appreciate the trust you have placed in Eltandia, and we are so glad to hear that your experience with us has been a positive one so far. Our team works hard to provide a safe, caring and welcoming environment, and it means a world...  

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Review from K G (Daughter-in-law of Resident) published on 8 May 2025 Submitted via Postal Card
Overall Experience

My mother in law had become very homely and confused at home. Since she has been at home she says she is "very happy". She has lots of company, lovely meals in the restaurant and very kind, patient staff looked after her.

Reply from Rebecca Zubaid, Deputy Manager at Eltandia Hall Care Centre

Thank you very much for appreciating our staff and their hard work. We will continue to look after Mum and ensure she has a good quality of life.

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Review from H N (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card
Overall Experience

Mum was in Eltandia for 5 months. She loves everyone here, and they love her. The staff here totally love the residents, and the care is excellent.

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Review from Steven R (Son of Resident) published on 12 March 2025 Submitted via Website
Overall Experience

I cannot fault the care and compassion shown to my mother during the 10 months she was a resident at Eltandia Hall. In particular the palliative care she received during the final few weeks was a great comfort to her family. All the caring staff and management treated my mother with respect and were very friendly and supportive to the family.

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Review from J G (Son of Resident) published on 26 February 2025 Submitted via Postal Card
Overall Experience

My mother has been in your care for two years and the care she has received really has been exceptional. The staff are amazing and have given her wonderful care. They all work so hard, and every one of them is very special, you should be proud of every one of them, and proud of your wonderful care home.

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Review from Mark L (Husband of Resident) published on 23 January 2025 Submitted via Postal Card
Overall Experience

Good day to day care. Room furniture needs repair. Staff excellent in providing out of ordinary care and attention. GP interaction needs to be improved.

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Review from D C (Niece of Resident) published on 27 December 2024 Submitted via Postal Card
Overall Experience
My aunt looks healthier and happier than I have seen her in 2-3 years. She enjoys having company and says she feels much safer here than living on her own. She enjoys the food and says life is so much easier since she doesn't have to worry about shopping and cooking.

I will be 100% less worried about her now!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Eltandia Hall Care Centre.

Meet the Team (1)

Wilma Angngasing
Wilma AngngasingJob Title:Home Manager

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.

Frequently Asked Questions about Eltandia Hall Care Centre

What types of Care is Eltandia Hall Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eltandia Hall Care Centre have?

There are 83 Single Rooms.

What are the Facilities & Services at Eltandia Hall Care Centre?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Eltandia Hall Care Centre to the centre of London?

6.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eltandia Hall Care Centre to verify any information. View our terms and conditions. Eltandia Hall Care Centre has an Enhanced Service -more info.