Eltandia Hall Care Centre

Middle Way, Norbury, London SW16 4HN

Eltandia Hall is located in the London Borough of Merton, surrounded by many green spaces and with good access to a number of train stations.

The spacious home specialises in nursing and dementia care for elderly residents.

The team works hard to tailor the care to the varying needs within the home, focusing on delivering high standards of personalised care to those living within the home.

There is a varied daily activity programme, working to ensure residents can pursue good mental and physical health, and an activity coordinator leads on organising everything from games and entertainment in the home to trips out.

Group: Maria Mallaband Care Group Ltd

Person in charge: Marlene Snodgrass (Peripatetic Manager)

Local Authority / Social Services: London Borough of Merton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 83 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 83

Rooms with ensuite WC: 83

Facilities & Services: Palliative Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Near Public Transport • Lift • Phone Point in own room/Mobile • Television point in own room

Directions:

Nearest train station: Norbury Station Nearest buses: 255, 60, 152, 463.

By car: Follow A23 (London Road) turn to Stanford Road and turn to Middle Way.

Visiting:

Visiting Hours: 08:00-20:00hrs Monday-Sunday

Office Hours: 09:00-17:00hrs Monday-Friday

Parking:

Parking: The home has its own parking space for visitors.

Latest Care Quality Commission* Report on Eltandia Hall Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Eltandia Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Eltandia Hall Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.174 for Eltandia Hall Care Centre is calculated as follows: ( (11 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 46 Ratings = 4.174

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.681 Points relating to the number of positive Reviews for Eltandia Hall Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 16.6 positive Reviews (83 registered maximum number of service users ÷ 5). 3 Reviews ÷ 16.6 Target = 0.181

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Eltandia Hall Care Centre has a Review Score of 7.9 (7.855) from 4 Reviews


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eltandia Hall Care Centre?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eltandia Hall Care Centre

  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1

Staff are friendly, approachable and helpful. The refurbishments are of a very high standard. Eltandia Hall is now much improved and well worth the money. My relative was looked after very nicely.

How likely would you be to recommend Eltandia Hall Care Centre? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

My brothers care has generally improved in recent months partly reflecting some of the key care staff remaining in place for more than 12 months. Eltandia Hall Care Centre has had three owners in the past four years and a revolving door of managers.
Time will tell if there will be greater stability in the future. I was very unhappy that the current manager did not inform me of a fee increase. This was very disappointing and I would have expected better of the new owners.

How likely would you be to recommend Eltandia Hall Care Centre? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

Having my father at Eltandia Hall Care has been a great help, which is actually hard to put into words. Because the support each individual carer gives is amazing, with all the different challenges that come, daily as a carer, they continue to give 110% to their jobs, making each resident and visitors feel welcomed and valued.
Like a small family encouraging and supporting one another.

How likely would you be to recommend Eltandia Hall Care Centre? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   4.6 out of 5

I wish that my mother-in-law could have a hairdresser more often.

How likely would you be to recommend Eltandia Hall Care Centre? Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   4 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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