Eltandia Hall Care Centre

Middle Way, Norbury, London SW16 4HN
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9.5 47 Reviews
  • Eltandia Hall Care Centre, London
Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.

The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.

The team works hard to tailor the care to the varying needs within the home, focusing on delivering high standards of personalised care to those living within the home.

Eltandia benefits from a varied daily activities programme, working to ensure residents can pursue both good mental and physical health.

The activity team organise both group and one to one activities, including everything from games and crafts, local community events in the home and entertainers who regularly visit the home and perform to residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1815
  • Self-Funded Residential Dementia Care: from £1925
  • Self-Funded Nursing Care: from £2365
  • Self-Funded Nursing Dementia Care: from £2365

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Eltandia Hall Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rebecca Zubaid (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visiting Hours: 08:00-20:00hrs Monday-Sunday


    Office Hours: 09:00-17:00hrs Monday-Friday

Parking

  • Onsite parking for visitors

Eltandia Hall Care Centre Reviews (47)

9.5

Eltandia Hall Care Centre has a Review Score of 9.5 (9.470) out of 10, based on 15 reviews in the last 2 years.
Over all time Eltandia Hall Care Centre has 47 reviews.

Overall Experience
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Date Published
  • 47
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Reviewer Connection to Eltandia Hall Care Centre
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Total of 47, showing 21-40
Review from Dave R (Son of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
First of all, I would like to thank you and your staff for the excellent care provided for my mother as well as other patients. I have seen so many staff in action by giving the highest standard of care for the past two years. There is one nurse in particular who comes to our mind. She is very caring,
supportive and always ready to help. I find all the nurses come under this same category.
There was one incident which comes to my mind that happened recently. I was passing a room where one nurse was feeding a patient. I passed the same room 10 minutes after and the same nurse was patiently feeding the patient. I was impressed by her patience, kindness and goodness. This is what caring is all about. I know we are quick to complain but slow to praise. May this letter bring some joy and encouragement to all the staff at Eltandia who have been working tirelessly, especially during the Covid times. As a Christian let me convey a special blessing be upon all the staff. God bless all of you.
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Review from S A (Sister of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a party on 14th July, I came with my children and we really enjoyed it. My brother who is here at Eltandia Hall Care Centre really enjoyed it too. So thank you to all the staff they were so friendly.
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Review from Marina B (Daughter of Resident) published on 15 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very friendly and professional. Mum always looks cared for, and the home is clean.
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Review from P J (Resident) assisted by family/friend published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good and pleasant is Eltandia Hall Care Home.
We have a group of caring staff. Our nurses are excellent and carers are very helpful, always on the go.
Let's not forget the cleaners, the home is clean and tidy, always hygienic you can breathe freely. I hope and pray it will remain the same for the
benefit of the residents and peace of mind for relatives.
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Review from Diane K (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Eltandia since December 2010. During this whole period, she has been carefully looked after by core staff that has remained largely unchanged. All have treated my mother with kindness and respect in spite of difficult moments when Alzheimer's has taken the better of her. Their
strict adherence to Covid restrictions has meant that my mother is safe and secure and gives me peace of mind.
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Review from Anita S (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely afternoon, friendly staff, lovely food, residents enjoyed themselves, was lovely to see.
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Review from Lauren W (Granddaughter of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are all amazing, very attentive and caring in every aspect. Friendly and fun.
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Review from Ronald P (Husband of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good - need more visits.
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Review from Christine W (Daughter of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are lovely, very caring and attentive to all the residents. Very approachable to family members.
Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you so very much for taking the time to send us such a lovely review. It's wonderful to read such positive feedback about the level of care we are able to provide for your mother and that the dedication of our staff is so appreciated. I will ensure this is shared with the wider team, who will be both delighted and rewarded to read your comments.

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Review from Pam T (Daughter of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are so kind and caring to her. They really love her and always let me know of any issues. They call the GP if needed and let me know. Her wellbeing is always clean and tidy. She is very happy at Eltandia and feels safe and happy with the people who care for her. I would like to request new
furniture in her room as some of the draws are broken.
Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you so much for your lovely comments about the care your mother is receiving at Eltandia. I will ensure your positive feedback is shared with all of our team, who will be delighted to hear about how happy your mother is with us.

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Review from Granville T (Son of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Attention to detail, considering the current climate with Covid issues; they are extremely helpful and caring.
Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you so much for your kind words and review; it means a great deal to our team here at Eltandia, who are all committed to providing the highest standards of care and support to the people living with us.

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Review from D D (Brother of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home.
Well looked after.
Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you for this great review. I will ensure your lovely feedback is shared with all of our team members here at Eltandia.

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Review from Kay C (Daughter of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad arrived very poorly with a very pad pressure sore and had had sepsis from the hospital. The nurses and staff have done a brilliant job; the sore is so much better. Also, Dad is always clean and tidy. They are doing their best to encourage him to eat as well.
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Review from Sonia F (Daughter of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very special to me, I loved her dearly, so I needed to find a place where she would receive that special care. My mum, myself and my son arrived at Eltandia nursing home on Christmas Eve in December 2020 and she sadly passed away in February 2021. The welcome we received from the first
moment was amazing, the communication was clear, with patience, the staff felt my anxiety about leaving my mum. I felt from the beginning to the end, support was all through care, understanding and love. Everyone made me feel 100% sure that mum would be taken care of, that made me felt 100% satisfied. Thank you for your patience, communication, honesty and understanding the lot. Thank you all so much.
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Review from Robert B (Husband of Resident) published on 14 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eltandia Hall is superbly run. Management is extremely helpful. The staff - you could not find fault whatsoever. Polite. extremely helpful and kind. The food was excellent and well presented. The family were delighted with Eltandia Hall - well done!
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Review from P B (Son of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Eltandia Hall for nearly three years. I have found all the staff to be very kind and caring. A professional management team ensures that the home is clean and tidy. Not only have they looked after mum but my 93-year-old father was treated as part of the family. Thank you.
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Review from C D (Granddaughter of Resident) published on 29 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been a resident at Eltandia Hall for over 15-years, as a result, the staff have come to know her very well. Myself and my family are always made to feel welcome by the staff and other residents. My nan seems very happy at Eltandia Hall, and we could not fault the care provided by all the
staff, over the years.
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Review from H P (Daughter of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent the last year in Eltandia, all the staff have been very helpful, caring and understanding. They have all cared very well for my mother and have been very supportive to me and my family.
Eltandia is clean and tidy, everyone is well cared for.
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Review from E R (Daughter of Resident) published on 12 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Eltandia enough. Mum and all our family were made to feel so welcome from the day Mum moved in until the day she passed away. Nothing was too much trouble and the palliative care that was given was with genuine love and kindness. Thank you to everyone who works there, for making Mum's
last days comfortable and safe.
Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you during such a difficult time. Sincerest condolences to you all.

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Review from Sallyann B (Daughter of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father had advanced dementia. We were delighted with the overall presentation of Eltandia. From the meeting with the assistant manager who answered every possible question with professionalism and honesty. Our appreciation of the standard of care on the ward from every single member of staff surpassed
our expectations. They are all truly caring and considerate to the patient and their family in difficult circumstances. The cleanliness of the ward, the rooms and the patients is excellent. Even down to the little touches in the dining room to make it feel like a restaurant. My chats with the manager and the receptionist and finance manager show that all the staff care and are easy to deal with. If you have a loved elderly person that you are struggling to decide a destination for please consider this home. It is fantastic at a difficult time.
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Current Review Score: 9.5 (9.470)

Overview of Review Score

The Review Score of 9.5 (9.470) out of 10 for Eltandia Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.566 for Eltandia Hall Care Centre is calculated as follows: ( (109 Excellents x 5) + (56 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 175 Ratings = 4.566
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.904 Points relating to the number of positive Reviews for Eltandia Hall Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 15 Positive Reviews ÷ 16.6 = 0.904
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Wilma

Wilma Angngasing

Job Title: Home Manager

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eltandia Hall Care Centre to verify any information. View our terms and conditions. Eltandia Hall Care Centre has an Enhanced Service - more info.