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Eltandia Hall Care Centre

Middle Way, Norbury, London SW16 4HN
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Eltandia Hall Care Centre logo
the staff are fantastic and caringC K(Friend of Resident/Service User)
Eltandia Hall Care Centre, London
Great nutritious food. Lovely atmosphere!Michelle S(Daughter-in-law of Resident/Service User)
Eltandia Hall Care Centre, London
The food was excellent and well presentedRobert B(Husband of Resident/Service User)
Eltandia Hall Care Centre, London

Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.

The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.

The team works hard to tailor the care to the varying needs within the home, focusing on delivering high...  

Care Provided by Eltandia Hall Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,800N/A
Residential Dementia CareFrom £1,900N/A
Nursing CareFrom £2,068N/A
Nursing Dementia CareFrom £2,168N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Freda Agyeman (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (83)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Visiting Hours: 08:00-20:00hrs Monday-Sunday Office Hours: 09:00-17:00hrs Monday-Friday

Parking

  • Onsite parking for visitors

Eltandia Hall Care Centre Reviews (57)

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9.7

Eltandia Hall Care Centre has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years. Over all time Eltandia Hall Care Centre has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from J D (Partner of Resident) published on 4 November 2024 Submitted via Postal Card
Overall Experience

I am so delighted with the welcome for my partner and me at a very challenging time for both of us. The team welcomed us to their 'family' and helped us to settle in. The care and compassion all the team show is wonderful. Thank you.

Reply from Wilma Angngasing, Home Manager at Eltandia Hall Care Centre

Thank you for your lovely review, we will share this great feedback with our team.

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Review from C K (Friend of Resident) published on 3 July 2024 Submitted via Postal Card
Overall Experience

My friend was admitted the Eltandia Hall 3 months ago. I visit very often and the staff are fantastic and caring. My friend is very happy there and the food is good.

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Review from Michelle S (Daughter-in-law of Resident) published on 15 March 2024 Submitted via Postal Card
Overall Experience
My mother-in-law is currently a resident and we have been very pleased with the standard of care she receives.

Her room is always clean and tidy, with bedding regularly changed. There are regular carers who are friendly and have taken the time to really get to know her. Although my mother-in-law has dementia she enjoys watching the activities in the day room. Great nutritious food. Lovely atmosphere!

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Review from Shuile S (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience
Activity coordinator is so caring, calm and attentive.
Very softly spoken and caring to each and every resident including my mother.

I admire how she sees each and every resident as an individual; treats them with so much care and compassion.

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Review from P B (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card
Overall Experience

I would like to express my thanks for all the kindness that the staff at Eltandia have shown my mum during her stay since she first went there up until now. It is lovely to know that my brother and I can feel confident that even faces that she may not always see (now she has moved from the residential to the nursing unit) take the time to speak to her, which is so good for her wellbeing. She recently had her 99th birthday, it was great that relatives and staff contributed on the day. Thank you.

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Review from N B (Brother of Resident) published on 22 November 2023 Submitted via Postal Card
Overall Experience

My brother stayed for one month. In that time I noticed a good positive change in him. He became more involved and improved his eating and drinking habits. He also got up at a reasonable time in the morning. He liked all the staff, how kind, caring and helpful they were. He also made some connections with a few residents and did enjoy the establishment.

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Review from Shaun C (Son of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

We cannot thank everyone enough regarding Mum's care since she came to Eltandia Hall Care Centre. The kindness and compassion shown towards Mum has been outstanding. Whether it was one of Mum's good or bad days it is obvious that it never wavers. The nursing staff/office staff, love them all! It is reassuring to know Mum is always safe and in good hands.

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Review from Gerald A (Godson of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience
Management and staff are communicative, proactive and caring. Social bonds are built with residents. Great care and attention. Clean environment and good liaison with GP and family. Protective environment too.

Thank you Eltandia Hall Care Centre staff and management.

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Review from Dinah M (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card
Overall Experience

My mum has been in Eltandia for a record 12 years. In that time, she has consistently received the care she needs. The staff are well-trained, understanding and very kind.

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Review from R J (Wife of Resident) published on 17 January 2023 Submitted via Postal Card
Overall Experience

I was pleasantly surprised by the atmosphere and caring attitude of the staff. The situation is very well thought out and the home is clean and welcoming. My husband was tended to and gave me the peace of mind I much needed with regard to his care. I thoroughly recommended this lovely home.

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Review from Colin F (Husband of Resident) published on 21 November 2022 Submitted via Postal Card
Overall Experience

The staff that were working on my wife's birthday do are simply the best. Thank you all.

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Review from Dave R (Son of Resident) published on 29 September 2022 Submitted via Website
Overall Experience
First of all, I would like to thank you and your staff for the excellent care provided for my mother as well as other patients. I have seen so many staff in action by giving the highest standard of care for the past two years. There is one nurse in particular who comes to our mind. She is very caring, supportive and always ready to help. I find all the nurses come under this same category.

There was one incident which comes to my mind that happened recently. I was passing a room where one nurse was feeding a patient. I passed the same room 10 minutes after and the same nurse was patiently feeding the patient. I was impressed by her patience, kindness and goodness. This is what caring is all about. I know we are quick to complain but slow to praise. May this letter bring some joy and encouragement to all the staff at Eltandia who have been working tirelessly, especially during the Covid times. As a Christian let me convey a special blessing be upon all the staff. God bless all of you.

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Review from Marina B (Daughter of Resident) published on 15 October 2021 Submitted via Postal Card
Overall Experience

The staff are always very friendly and professional. Mum always looks cared for, and the home is clean.

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Review from P J (Resident / Service User) published on 12 October 2021 Submitted via Postal Card
Overall Experience
Good and pleasant is Eltandia Hall Care Home.
We have a group of caring staff. Our nurses are excellent and carers are very helpful, always on the go.

Let's not forget the cleaners, the home is clean and tidy, always hygienic you can breathe freely. I hope and pray it will remain the same for the benefit of the residents and peace of mind for relatives.

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Review from Lauren W (Granddaughter of Resident) published on 8 October 2021 Submitted via Postal Card
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Staff are all amazing, very attentive and caring in every aspect. Friendly and fun.

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Review from Anita S (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card
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Lovely afternoon, friendly staff, lovely food, residents enjoyed themselves, was lovely to see.

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Review from Diane K (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card
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My mother has been in Eltandia since December 2010. During this whole period, she has been carefully looked after by core staff that has remained largely unchanged. All have treated my mother with kindness and respect in spite of difficult moments when Alzheimer's has taken the better of her. Their strict adherence to Covid restrictions has meant that my mother is safe and secure and gives me peace of mind.

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Review from Ronald P (Husband of Resident) published on 6 October 2021 Submitted via Postal Card
Overall Experience

Very good - need more visits.

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Review from Christine W (Daughter of Resident) published on 24 September 2021 Submitted via Postal Card
Overall Experience

All staff are lovely, very caring and attentive to all the residents. Very approachable to family members.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you so very much for taking the time to send us such a lovely review. It's wonderful to read such positive feedback about the level of care we are able to provide for your mother and that the dedication of our staff is so appreciated. I will ensure this is shared with the wider team, who will be both delighted and rewarded to read your comments.

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Review from Pam T (Daughter of Resident) published on 24 September 2021 Submitted via Postal Card
Overall Experience

The carers are so kind and caring to her. They really love her and always let me know of any issues. They call the GP if needed and let me know. Her wellbeing is always clean and tidy. She is very happy at Eltandia and feels safe and happy with the people who care for her. I would like to request new furniture in her room as some of the draws are broken.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you so much for your lovely comments about the care your mother is receiving at Eltandia. I will ensure your positive feedback is shared with all of our team, who will be delighted to hear about how happy your mother is with us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

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Meet the Team (1)

Wilma Angngasing
Wilma AngngasingJob Title:Home Manager

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.

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