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- Eltandia Hall Care Centre care home

the staff are fantastic and caringC K(Friend of Resident/Service User)

Great nutritious food. Lovely atmosphere!Michelle S(Daughter-in-law of Resident/Service User)

The food was excellent and well presentedRobert B(Husband of Resident/Service User)

the staff are fantastic and caringC K(Friend of Resident/Service User)

Great nutritious food. Lovely atmosphere!Michelle S(Daughter-in-law of Resident/Service User)

The food was excellent and well presentedRobert B(Husband of Resident/Service User)

Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.
The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.
The team works hard to tailor the care to the varying needs within the home, focusing on delivering high...
Care Provided by Eltandia Hall Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 83 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Eltandia Hall Care Centre for full pricing details and T&Cs.
Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Freda Agyeman (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (83)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Visiting Hours: 08:00-20:00hrs Monday-Sunday Office Hours: 09:00-17:00hrs Monday-Friday
Parking
- Onsite parking for visitors
Eltandia Hall Care Centre Reviews (57)
Eltandia Hall Care Centre has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years.
Over all time Eltandia Hall Care Centre has 57 reviews.
I am so delighted with the welcome for my partner and me at a very challenging time for both of us. The team welcomed us to their 'family' and helped us to settle in. The care and compassion all the team show is wonderful. Thank you.
Thank you for your lovely review, we will share this great feedback with our team.
My friend was admitted the Eltandia Hall 3 months ago. I visit very often and the staff are fantastic and caring. My friend is very happy there and the food is good.
Her room is always clean and tidy, with bedding regularly changed. There are regular carers who are friendly and have taken the time to really get to know her. Although my mother-in-law has dementia she enjoys watching the activities in the day room. Great nutritious food. Lovely atmosphere!
Very softly spoken and caring to each and every resident including my mother.
I admire how she sees each and every resident as an individual; treats them with so much care and compassion.
I would like to express my thanks for all the kindness that the staff at Eltandia have shown my mum during her stay since she first went there up until now. It is lovely to know that my brother and I can feel confident that even faces that she may not always see (now she has moved from the residential to the nursing unit) take the time to speak to her, which is so good for her wellbeing. She recently had her 99th birthday, it was great that relatives and staff contributed on the day. Thank you.
My brother stayed for one month. In that time I noticed a good positive change in him. He became more involved and improved his eating and drinking habits. He also got up at a reasonable time in the morning. He liked all the staff, how kind, caring and helpful they were. He also made some connections with a few residents and did enjoy the establishment.
We cannot thank everyone enough regarding Mum's care since she came to Eltandia Hall Care Centre. The kindness and compassion shown towards Mum has been outstanding. Whether it was one of Mum's good or bad days it is obvious that it never wavers. The nursing staff/office staff, love them all! It is reassuring to know Mum is always safe and in good hands.
Thank you Eltandia Hall Care Centre staff and management.
My mum has been in Eltandia for a record 12 years. In that time, she has consistently received the care she needs. The staff are well-trained, understanding and very kind.
I was pleasantly surprised by the atmosphere and caring attitude of the staff. The situation is very well thought out and the home is clean and welcoming. My husband was tended to and gave me the peace of mind I much needed with regard to his care. I thoroughly recommended this lovely home.
The staff that were working on my wife's birthday do are simply the best. Thank you all.
There was one incident which comes to my mind that happened recently. I was passing a room where one nurse was feeding a patient. I passed the same room 10 minutes after and the same nurse was patiently feeding the patient. I was impressed by her patience, kindness and goodness. This is what caring is all about. I know we are quick to complain but slow to praise. May this letter bring some joy and encouragement to all the staff at Eltandia who have been working tirelessly, especially during the Covid times. As a Christian let me convey a special blessing be upon all the staff. God bless all of you.
The staff are always very friendly and professional. Mum always looks cared for, and the home is clean.
We have a group of caring staff. Our nurses are excellent and carers are very helpful, always on the go.
Let's not forget the cleaners, the home is clean and tidy, always hygienic you can breathe freely. I hope and pray it will remain the same for the benefit of the residents and peace of mind for relatives.
Staff are all amazing, very attentive and caring in every aspect. Friendly and fun.
Lovely afternoon, friendly staff, lovely food, residents enjoyed themselves, was lovely to see.
My mother has been in Eltandia since December 2010. During this whole period, she has been carefully looked after by core staff that has remained largely unchanged. All have treated my mother with kindness and respect in spite of difficult moments when Alzheimer's has taken the better of her. Their strict adherence to Covid restrictions has meant that my mother is safe and secure and gives me peace of mind.
Very good - need more visits.
All staff are lovely, very caring and attentive to all the residents. Very approachable to family members.
Thank you so very much for taking the time to send us such a lovely review. It's wonderful to read such positive feedback about the level of care we are able to provide for your mother and that the dedication of our staff is so appreciated. I will ensure this is shared with the wider team, who will be both delighted and rewarded to read your comments.
The carers are so kind and caring to her. They really love her and always let me know of any issues. They call the GP if needed and let me know. Her wellbeing is always clean and tidy. She is very happy at Eltandia and feels safe and happy with the people who care for her. I would like to request new furniture in her room as some of the draws are broken.
Thank you so much for your lovely comments about the care your mother is receiving at Eltandia. I will ensure your positive feedback is shared with all of our team, who will be delighted to hear about how happy your mother is with us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Eltandia Hall Care Centre.
There are no upcoming events for Eltandia Hall Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Eltandia Hall Care Centre.
Meet the Team (1)

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.
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