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- Eltandia Hall Care Centre care home

the staff are fantastic and caringC K(Friend of Resident/Service User)

Great nutritious food. Lovely atmosphere!Michelle S(Daughter-in-law of Resident/Service User)

The food was excellent and well presentedRobert B(Husband of Resident/Service User)

the staff are fantastic and caringC K(Friend of Resident/Service User)

Great nutritious food. Lovely atmosphere!Michelle S(Daughter-in-law of Resident/Service User)

The food was excellent and well presentedRobert B(Husband of Resident/Service User)

Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.
The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.
The team works hard to tailor the care to the varying needs within the home, focusing on delivering high...
Care Provided by Eltandia Hall Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 83 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Eltandia Hall Care Centre for full pricing details and T&Cs.
Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Freda Agyeman (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (83)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Visiting Hours: 08:00-20:00hrs Monday-Sunday Office Hours: 09:00-17:00hrs Monday-Friday
Parking
- Onsite parking for visitors
Eltandia Hall Care Centre Reviews (57)
Eltandia Hall Care Centre has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years.
Over all time Eltandia Hall Care Centre has 57 reviews.
Very friendly staff. Attention to detail, considering the current climate with Covid issues; they are extremely helpful and caring.
Thank you so much for your kind words and review; it means a great deal to our team here at Eltandia, who are all committed to providing the highest standards of care and support to the people living with us.
Well looked after.
Thank you for this great review. I will ensure your lovely feedback is shared with all of our team members here at Eltandia.
Dad arrived very poorly with a very pad pressure sore and had had sepsis from the hospital. The nurses and staff have done a brilliant job; the sore is so much better. Also, Dad is always clean and tidy. They are doing their best to encourage him to eat as well.
My mother was very special to me, I loved her dearly, so I needed to find a place where she would receive that special care. My mum, myself and my son arrived at Eltandia nursing home on Christmas Eve in December 2020 and she sadly passed away in February 2021. The welcome we received from the first moment was amazing, the communication was clear, with patience, the staff felt my anxiety about leaving my mum. I felt from the beginning to the end, support was all through care, understanding and love. Everyone made me feel 100% sure that mum would be taken care of, that made me felt 100% satisfied. Thank you for your patience, communication, honesty and understanding the lot. Thank you all so much.
Eltandia Hall is superbly run. Management is extremely helpful. The staff - you could not find fault whatsoever. Polite. extremely helpful and kind. The food was excellent and well presented. The family were delighted with Eltandia Hall - well done!
Mum has been in Eltandia Hall for nearly three years. I have found all the staff to be very kind and caring. A professional management team ensures that the home is clean and tidy. Not only have they looked after mum but my 93-year-old father was treated as part of the family. Thank you.
My nan has been a resident at Eltandia Hall for over 15-years, as a result, the staff have come to know her very well. Myself and my family are always made to feel welcome by the staff and other residents. My nan seems very happy at Eltandia Hall, and we could not fault the care provided by all the staff, over the years.
Eltandia is clean and tidy, everyone is well cared for.
I cannot recommend Eltandia enough. Mum and all our family were made to feel so welcome from the day Mum moved in until the day she passed away. Nothing was too much trouble and the palliative care that was given was with genuine love and kindness. Thank you to everyone who works there, for making Mum's last days comfortable and safe.
Thank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you during such a difficult time. Sincerest condolences to you all.
My Father had advanced dementia. We were delighted with the overall presentation of Eltandia. From the meeting with the assistant manager who answered every possible question with professionalism and honesty. Our appreciation of the standard of care on the ward from every single member of staff surpassed our expectations. They are all truly caring and considerate to the patient and their family in difficult circumstances. The cleanliness of the ward, the rooms and the patients is excellent. Even down to the little touches in the dining room to make it feel like a restaurant. My chats with the manager and the receptionist and finance manager show that all the staff care and are easy to deal with. If you have a loved elderly person that you are struggling to decide a destination for please consider this home. It is fantastic at a difficult time.
My dad is being looked after very well. Cannot fault the staff in any way.
My grandmother has been here since August 2018 and has enjoyed the environment and the company of all the friendly staff members very much. She does not speak English but is still generally able to communicate her needs and is always taken good care of when she needs something. I would highly recommend this care provider to others in need of similar treatment.
Thank you for your kind words about the care we are providing for your grandmother here at Heritage. Our staff members will be both rewarded and motivated to hear that their high level of care and support are so much appreciated.
Scott Unit have a range of experienced staff that are friendly and welcoming and built a strong relationship with my grandmother.
The care coordinator is knowledgeable, caring and passionate when doing her job; very reliable unit.
Staff are friendly, approachable and helpful. The refurbishments are of a very high standard. Eltandia Hall is now much improved and well worth the money. My relative was looked after very nicely.
Time will tell if there will be greater stability in the future. I was very unhappy that the current manager did not inform me of a fee increase. This was very disappointing and I would have expected better of the new owners.
Like a small family encouraging and supporting one another.
I wish that my mother-in-law could have a hairdresser more often.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Eltandia Hall Care Centre.
There are no upcoming events for Eltandia Hall Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Eltandia Hall Care Centre.
Meet the Team (1)

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eltandia Hall Care Centre to verify any information. View our terms and conditions. Eltandia Hall Care Centre has an Enhanced Service -more info.