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Eltandia Hall Care Centre

Middle Way, Norbury, London SW16 4HN
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Eltandia Hall Care Centre logo
the staff are fantastic and caringC K(Friend of Resident/Service User)
Eltandia Hall Care Centre, London
Great nutritious food. Lovely atmosphere!Michelle S(Daughter-in-law of Resident/Service User)
Eltandia Hall Care Centre, London
The food was excellent and well presentedRobert B(Husband of Resident/Service User)
Eltandia Hall Care Centre, London

Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.

The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.

The team works hard to tailor the care to the varying needs within the home, focusing on delivering high...  

Care Provided by Eltandia Hall Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,800N/A
Residential Dementia CareFrom £1,900N/A
Nursing CareFrom £2,068N/A
Nursing Dementia CareFrom £2,168N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Freda Agyeman (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (83)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Visiting Hours: 08:00-20:00hrs Monday-Sunday Office Hours: 09:00-17:00hrs Monday-Friday

Parking

  • Onsite parking for visitors

Eltandia Hall Care Centre Reviews (57)

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9.7

Eltandia Hall Care Centre has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years. Over all time Eltandia Hall Care Centre has 57 reviews.

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Review from Granville T (Son of Resident) published on 24 September 2021 Submitted via Postal Card
Overall Experience

Very friendly staff. Attention to detail, considering the current climate with Covid issues; they are extremely helpful and caring.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you so much for your kind words and review; it means a great deal to our team here at Eltandia, who are all committed to providing the highest standards of care and support to the people living with us.

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Review from D D (Brother of Resident) published on 24 September 2021 Submitted via Postal Card
Overall Experience
Wonderful home.

Well looked after.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you for this great review. I will ensure your lovely feedback is shared with all of our team members here at Eltandia.

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Review from Kay C (Daughter of Resident) published on 24 September 2021 Submitted via Postal Card
Overall Experience

Dad arrived very poorly with a very pad pressure sore and had had sepsis from the hospital. The nurses and staff have done a brilliant job; the sore is so much better. Also, Dad is always clean and tidy. They are doing their best to encourage him to eat as well.

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Review from Sonia F (Daughter of Resident) published on 25 March 2021 Submitted via Postal Card
Overall Experience

My mother was very special to me, I loved her dearly, so I needed to find a place where she would receive that special care. My mum, myself and my son arrived at Eltandia nursing home on Christmas Eve in December 2020 and she sadly passed away in February 2021. The welcome we received from the first moment was amazing, the communication was clear, with patience, the staff felt my anxiety about leaving my mum. I felt from the beginning to the end, support was all through care, understanding and love. Everyone made me feel 100% sure that mum would be taken care of, that made me felt 100% satisfied. Thank you for your patience, communication, honesty and understanding the lot. Thank you all so much.

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Review from Robert B (Husband of Resident) published on 14 April 2020 Submitted via Postal Card
Overall Experience

Eltandia Hall is superbly run. Management is extremely helpful. The staff - you could not find fault whatsoever. Polite. extremely helpful and kind. The food was excellent and well presented. The family were delighted with Eltandia Hall - well done!

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Review from P B (Son of Resident) published on 7 April 2020 Submitted via Postal Card
Overall Experience

Mum has been in Eltandia Hall for nearly three years. I have found all the staff to be very kind and caring. A professional management team ensures that the home is clean and tidy. Not only have they looked after mum but my 93-year-old father was treated as part of the family. Thank you.

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Review from C D (Granddaughter of Resident) published on 29 February 2020 Submitted via Postal Card
Overall Experience

My nan has been a resident at Eltandia Hall for over 15-years, as a result, the staff have come to know her very well. Myself and my family are always made to feel welcome by the staff and other residents. My nan seems very happy at Eltandia Hall, and we could not fault the care provided by all the staff, over the years.

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Review from H P (Daughter of Resident) published on 1 November 2019 Submitted via Postal Card
Overall Experience
My mother has spent the last year in Eltandia, all the staff have been very helpful, caring and understanding. They have all cared very well for my mother and have been very supportive to me and my family.

Eltandia is clean and tidy, everyone is well cared for.

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Review from E R (Daughter of Resident) published on 12 September 2019 Submitted via Website
Overall Experience

I cannot recommend Eltandia enough. Mum and all our family were made to feel so welcome from the day Mum moved in until the day she passed away. Nothing was too much trouble and the palliative care that was given was with genuine love and kindness. Thank you to everyone who works there, for making Mum's last days comfortable and safe.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you during such a difficult time. Sincerest condolences to you all.

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Review from Sallyann B (Daughter of Resident) published on 29 April 2019 Submitted via Website
Overall Experience

My Father had advanced dementia. We were delighted with the overall presentation of Eltandia. From the meeting with the assistant manager who answered every possible question with professionalism and honesty. Our appreciation of the standard of care on the ward from every single member of staff surpassed our expectations. They are all truly caring and considerate to the patient and their family in difficult circumstances. The cleanliness of the ward, the rooms and the patients is excellent. Even down to the little touches in the dining room to make it feel like a restaurant. My chats with the manager and the receptionist and finance manager show that all the staff care and are easy to deal with. If you have a loved elderly person that you are struggling to decide a destination for please consider this home. It is fantastic at a difficult time.

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Review from T H (Son of Resident) published on 5 February 2019 Submitted via Postal Card
Overall Experience

My dad is being looked after very well. Cannot fault the staff in any way.

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Review from S S (Granddaughter of Resident) published on 17 January 2019 Submitted via Postal Card
Overall Experience

My grandmother has been here since August 2018 and has enjoyed the environment and the company of all the friendly staff members very much. She does not speak English but is still generally able to communicate her needs and is always taken good care of when she needs something. I would highly recommend this care provider to others in need of similar treatment.

Reply from Verna Yap, Home Manager at Eltandia Hall Care Centre

Thank you for your kind words about the care we are providing for your grandmother here at Heritage. Our staff members will be both rewarded and motivated to hear that their high level of care and support are so much appreciated.

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Review from Sade E (Granddaughter of Resident) published on 14 November 2018 Submitted via Postal Card
Overall Experience
Eltandia is a friendly, loving place to be. My grandmother has put on weight and has gained confidence in herself. Eltandia has kept us posted on the updates, renovated the home with warm colours and throws regular festive garden parties to keep the spirits up.
Scott Unit have a range of experienced staff that are friendly and welcoming and built a strong relationship with my grandmother.

The care coordinator is knowledgeable, caring and passionate when doing her job; very reliable unit.

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Review from Brenda J (Relative of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience

Staff are friendly, approachable and helpful. The refurbishments are of a very high standard. Eltandia Hall is now much improved and well worth the money. My relative was looked after very nicely.

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Review from D C (Brother of Resident) published on 2 May 2018 Submitted via Postal Card
Overall Experience
My brothers care has generally improved in recent months partly reflecting some of the key care staff remaining in place for more than 12 months. Eltandia Hall Care Centre has had three owners in the past four years and a revolving door of managers.

Time will tell if there will be greater stability in the future. I was very unhappy that the current manager did not inform me of a fee increase. This was very disappointing and I would have expected better of the new owners.

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Review from J A (Son of Resident) published on 29 January 2018 Submitted via Postal Card
Overall Experience
Having my father at Eltandia Hall Care has been a great help, which is actually hard to put into words. Because the support each individual carer gives is amazing, with all the different challenges that come, daily as a carer, they continue to give 110% to their jobs, making each resident and visitors feel welcomed and valued.

Like a small family encouraging and supporting one another.

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Review from Henriette C (Daughter-in-law of Resident) published on 2 December 2017 Submitted via Postal Card
Overall Experience

I wish that my mother-in-law could have a hairdresser more often.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

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Meet the Team (1)

Wilma Angngasing
Wilma AngngasingJob Title:Home Manager

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.

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