Eltandia Hall Care Centre

Middle Way, Norbury, London SW16 4HN
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9.6 53 Reviews
  • Eltandia Hall Care Centre, London
Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.

The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.

The team works hard to tailor the care to the varying needs within the home, focusing on delivering high standards of personalised care to those living within the home.

Eltandia benefits from a varied daily activities programme, working to ensure residents can pursue both good mental and physical health.

The activity team organise both group and one to one activities, including everything from games and crafts, local community events in the home and entertainers who regularly visit the home and perform to residents.
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Care Provided by Eltandia Hall Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1954
  • Self-Funded Nursing Dementia Care: from £2054

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Eltandia Hall Care Centre to find out the exact price for your requirements.

Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Eltandia Hall Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Freda Agyeman (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visiting Hours: 08:00-20:00hrs Monday-Sunday


    Office Hours: 09:00-17:00hrs Monday-Friday

Parking

  • Onsite parking for visitors

Eltandia Hall Care Centre Reviews (53)

9.6

Eltandia Hall Care Centre has a Review Score of 9.6 (9.581) out of 10, based on 19 reviews in the last 2 years.
Over all time Eltandia Hall Care Centre has 53 reviews.

Overall Experience
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Date Published
  • 53
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Reviewer Connection to Eltandia Hall Care Centre
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  • 5
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Total of 53, showing 41-53
Review from Robert B (Husband of Resident) published on 14 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eltandia Hall is superbly run. Management is extremely helpful. The staff - you could not find fault whatsoever. Polite. extremely helpful and kind. The food was excellent and well presented. The family were delighted with Eltandia Hall - well done!
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Review from P B (Son of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Eltandia Hall for nearly three years. I have found all the staff to be very kind and caring. A professional management team ensures that the home is clean and tidy. Not only have they looked after mum but my 93-year-old father was treated as part of the family. Thank you.
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Review from C D (Granddaughter of Resident) published on 29 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been a resident at Eltandia Hall for over 15-years, as a result, the staff have come to know her very well. Myself and my family are always made to feel welcome by the staff and other residents. My nan seems very happy at Eltandia Hall, and we could not fault the care provided by all the
staff, over the years.
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Review from H P (Daughter of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent the last year in Eltandia, all the staff have been very helpful, caring and understanding. They have all cared very well for my mother and have been very supportive to me and my family.
Eltandia is clean and tidy, everyone is well cared for.
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Review from E R (Daughter of Resident) published on 12 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Eltandia enough. Mum and all our family were made to feel so welcome from the day Mum moved in until the day she passed away. Nothing was too much trouble and the palliative care that was given was with genuine love and kindness. Thank you to everyone who works there, for making Mum's
last days comfortable and safe.
Reply from Maribel Pascual, Home Manager at Eltandia Hall Care CentreThank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you during such a difficult time. Sincerest condolences to you all.
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Review from Sallyann B (Daughter of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father had advanced dementia. We were delighted with the overall presentation of Eltandia. From the meeting with the assistant manager who answered every possible question with professionalism and honesty. Our appreciation of the standard of care on the ward from every single member of staff surpassed
our expectations. They are all truly caring and considerate to the patient and their family in difficult circumstances. The cleanliness of the ward, the rooms and the patients is excellent. Even down to the little touches in the dining room to make it feel like a restaurant. My chats with the manager and the receptionist and finance manager show that all the staff care and are easy to deal with. If you have a loved elderly person that you are struggling to decide a destination for please consider this home. It is fantastic at a difficult time.
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Review from T H (Son of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is being looked after very well. Cannot fault the staff in any way.
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Review from S S (Granddaughter of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been here since August 2018 and has enjoyed the environment and the company of all the friendly staff members very much. She does not speak English but is still generally able to communicate her needs and is always taken good care of when she needs something. I would highly recommend
this care provider to others in need of similar treatment.
Reply from Verna Yap, Home Manager at Eltandia Hall Care CentreThank you for your kind words about the care we are providing for your grandmother here at Heritage. Our staff members will be both rewarded and motivated to hear that their high level of care and support are so much appreciated.
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Review from Sade E (Granddaughter of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eltandia is a friendly, loving place to be. My grandmother has put on weight and has gained confidence in herself. Eltandia has kept us posted on the updates, renovated the home with warm colours and throws regular festive garden parties to keep the spirits up.
Scott Unit have a range of experienced
staff that are friendly and welcoming and built a strong relationship with my grandmother.
The care coordinator is knowledgeable, caring and passionate when doing her job; very reliable unit.
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Review from Brenda J (Relative of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly, approachable and helpful. The refurbishments are of a very high standard. Eltandia Hall is now much improved and well worth the money. My relative was looked after very nicely.
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Review from D C (Brother of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brothers care has generally improved in recent months partly reflecting some of the key care staff remaining in place for more than 12 months. Eltandia Hall Care Centre has had three owners in the past four years and a revolving door of managers.
Time will tell if there will be greater stability
in the future. I was very unhappy that the current manager did not inform me of a fee increase. This was very disappointing and I would have expected better of the new owners.
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Review from J A (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having my father at Eltandia Hall Care has been a great help, which is actually hard to put into words. Because the support each individual carer gives is amazing, with all the different challenges that come, daily as a carer, they continue to give 110% to their jobs, making each resident and visitors
feel welcomed and valued.
Like a small family encouraging and supporting one another.
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Review from Henriette C (Daughter-in-law of Resident) published on 2 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I wish that my mother-in-law could have a hairdresser more often.
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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Eltandia Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.631 for Eltandia Hall Care Centre is calculated as follows: ( (148 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 222 Ratings = 4.631
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Eltandia Hall Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Wilma

Wilma Angngasing

Job Title: Home Manager

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eltandia Hall Care Centre to verify any information. View our terms and conditions. Eltandia Hall Care Centre has an Enhanced Service - more info.