Hamilton

Staff are friendly and supportive.

Excellent management, so empathetic.

I visit my friend regularly and am always greeted with friendliness by staff. My friend is obviously well cared for and is happy. That is all I ask. The home has a very friendly atmosphere, always welcoming and showing great care for residents. A lovely place to be.

We were so lucky to find Hamilton at a very dark and sad time for us all after Dad passed away and Mum could no longer look after herself at home. As soon as we visited to see it, the warmth, care and happiness was evident. All the staff were amazing - such attentiveness and professionalism, with real affection for the residents. Lots of activities, outings and fuss for things like birthdays made Hamilton a godsend for the last six months of Mum's amazing life.

I am very happy with the care my partner gets at Hamilton he is very happy living here and all of the staff are lovely.

I think my mum is in a lovely place. The staff are brilliant, very friendly and caring. Whenever my mum leaves the home to visit outside, she always wants to come back to Hamilton. I'm very happy my mum is living here.

Whenever I was at the care home staff are always happy, and helpful to me and all the residents in the home. Activities going on all day and every day. Birthday parties for the residents with a cake for whoever birthday it was. The home was always clean and tidy. The food menu always looked good with changes every day. The staff work very hard at the home but they are always happy and good around the residents. The staff are fantastic.

The staff at Hamilton are attentive to my father's needs and have developed a good rapport with him; he in turn seems very comfortable with them. They keep me well informed about any significant issues with his care and are always willing to discuss such matters in person or by phone. I find the whole team to be friendly, courteous and genuinely caring. They make every effort to give the home a warm, family like feel, which other visitors to my father have also commented on. Overall, I am very confident that he is being looked after properly, which gives me reassurance as I live some distance away.

My mother is well looked after and is provided with everything she needs and appreciates the good attention and is happy with her room and surroundings. The staff are always helpful and are able to provide any extra help my mother requests.

Mum has been at the Hamilton for almost 10 months and I really can't fault the care she has received since she moved in. The manager and staff have always gone above and beyond to meet all her needs and respond to any requests/concerns we have had. They provide a wide range of activities throughout the week which Mum thoroughly enjoys, and the quality and variety of food never ceases to amaze me. They go out of their way to make every resident feel special every day and also ensure they all have a party on their birthday. They even held a summer garden party last weekend too which close family were able to join in and enjoy the wonderful food and entertainment. I know that meant so much to mum. Mum is always very calm when we visit her and the genuine interaction between her and the staff is wonderful and very reassuring. I have nothing but praise for all the staff at the Hamilton and wish to thank them all for the wonderful care they continue to give to our dear mum.

My uncle is very happy and relaxed here at Hamilton. He's not been here very long yet, but already, he is less anxious and told me, "I like it here (Hamiltion nursing home) it's the best home I've ever had!" That says it all already, except that I would like to thank all the staff for their kindness, welcoming attitudes and dedication to helping residents and their families.

The care she gets at Hamilton is great.

My dad has really settled in at Hamilton. The staff are amazing and communicate really well with all the family. They truly care for his well being. Activities are brilliant and they really engage with the residents. Dad is extremely well cared for with great kindness. Thank you so much.

I would like to express my gratitude for all the care and kindness provided by each and every staff ay Hamilton. The care and kindness you all show towards my father, above and beyond expectations. I am forever grateful for all the hard work and individual care you provide for my Dad. You all have made him think Hamilton is his home. Thank you so much.

I can recommend this nursing home for all the personal touches they give every resident like having a birthday party for each and every one of them.

After caring for my nan for the last few years finding a care home that I trusted to meet all her needs was far from easy. However I can now comfortably say I feel very well assured knowing she is in the care of all the lovely staff at Hamilton. She initially stayed for respite and during that time we definitely had our worries about certain aspects of the care, however after raising our concerns the team took action and responded accordingly. Since her being in permanently, we have been won over by the kindness of all the staff who are always willing to help. Through the activities the home shows great initiative, creativity and stimulation for the residents, which is one of the things that stood out to us at first and we can definitely say that we continue to be impressed. With my nan only being in there a few months and with the pandemic putting restrictions on things, it is hard to give a holistic review but from what we have seen we are very happy and thankful to all the staff.

Unfortunately, my mother was admitted right at the start of Covid (March 20), so I have not had the opportunity of having a "proper" view of all the facilities. However, what I will say is that all the staff are extremely caring and that the environment is a happy one. The staff are accommodating, and nothing seems to be too much trouble for them.

The social activities programme is excellent and the App allows us to be in spontaneous communication with Mum and the staff throughout the day. We feel completely confident that Mum is receiving the best possible care and thank you all so much for looking after her so well.

I cannot rate Hamilton Nursing Home highly enough. The care is outstanding, which is peace of mind for me and my family.

I have been visiting my husband in Hamilton for four years, and he has recently needed a lot more care. The staff have always gone out of their way to make me feel welcome and looked after. I know times have been really hard for all of us lately, especially the staff. The care given to my husband and the rest of the residents has been second to none. They have been working really hard to make sure our loved ones are trying to carry on normally and helping us to see our family each week. The weekly emails to keep us up to date are invaluable. Having activities every day also helps the residents. My thanks to everyone at Hamilton.