
Hamilton House is a lovely home and all the staff were fantastic.Gerarda B(Daughter of Resident/Service User)

The care staff are all lovely, they look after my father so well.Christine R(Daughter of Resident/Service User)

The care received has been great and Mum seems happy there.John B(Son of Resident/Service User)

Hamilton House is a lovely home and all the staff were fantastic.Gerarda B(Daughter of Resident/Service User)

The care staff are all lovely, they look after my father so well.Christine R(Daughter of Resident/Service User)

The care received has been great and Mum seems happy there.John B(Son of Resident/Service User)

Set in a beautiful Victorian property in Surbiton, Hamilton care home provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Surrey care home can enjoy cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside the home is surrounded by peaceful, landscaped gardens.
At Hamilton care home, residents take part in...
Care Provided by Hamilton
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hamilton for full pricing details and T&Cs.
Contact Hamilton to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Andrea Day(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (14)
Hamilton Reviews (88)
Hamilton has a Review Score of 9.4 (9.371) out of 10, based on 14 reviews in the last 2 years.
Over all time Hamilton has 88 reviews.
We were so lucky to find Hamilton at a very dark and sad time for us all after Dad passed away and Mum could no longer look after herself at home. As soon as we visited to see it, the warmth, care and happiness was evident. All the staff were amazing - such attentiveness and professionalism, with real affection for the residents. Lots of activities, outings and fuss for things like birthdays made Hamilton a godsend for the last six months of Mum's amazing life.
Thank you for your lovely review and very kind words. I shall certainly share with the whole team at Hamilton. Thank you.
I am very happy with the care my partner gets at Hamilton he is very happy living here and all of the staff are lovely.
Thank you for your kind review. I will pass on your comments to our team.
I think my mum is in a lovely place. The staff are brilliant, very friendly and caring. Whenever my mum leaves the home to visit outside, she always wants to come back to Hamilton. I'm very happy my mum is living here.
Thank you for positive comments, regarding our home and staff at Hamilton Nursing Home. Our dedicated team here are always working hard to deliver high standards of quality care at all times, as our residents are always our number one priority. Your feedback will be passed on to the team, thank you again for your review.
Whenever I was at the care home staff are always happy, and helpful to me and all the residents in the home. Activities going on all day and every day. Birthday parties for the residents with a cake for whoever birthday it was. The home was always clean and tidy. The food menu always looked good with changes every day. The staff work very hard at the home but they are always happy and good around the residents. The staff are fantastic.
Thank you very much for your kind review which is very much appreciated.
The staff at Hamilton are attentive to my father's needs and have developed a good rapport with him; he in turn seems very comfortable with them. They keep me well informed about any significant issues with his care and are always willing to discuss such matters in person or by phone. I find the whole team to be friendly, courteous and genuinely caring. They make every effort to give the home a warm, family like feel, which other visitors to my father have also commented on. Overall, I am very confident that he is being looked after properly, which gives me reassurance as I live some distance away.
Thank you for your lovely review. Your kind words are very much appreciated, which I will share with the whole team.
My mother is well looked after and is provided with everything she needs and appreciates the good attention and is happy with her room and surroundings. The staff are always helpful and are able to provide any extra help my mother requests.
Thank you very much for your kind words which are very much appreciated.
Mum has been at the Hamilton for almost 10 months and I really can't fault the care she has received since she moved in. The manager and staff have always gone above and beyond to meet all her needs and respond to any requests/concerns we have had. They provide a wide range of activities throughout the week which Mum thoroughly enjoys, and the quality and variety of food never ceases to amaze me. They go out of their way to make every resident feel special every day and also ensure they all have a party on their birthday. They even held a summer garden party last weekend too which close family were able to join in and enjoy the wonderful food and entertainment. I know that meant so much to mum. Mum is always very calm when we visit her and the genuine interaction between her and the staff is wonderful and very reassuring. I have nothing but praise for all the staff at the Hamilton and wish to thank them all for the wonderful care they continue to give to our dear mum.
Thank you for so much for your kind words, which are very much appreciated by the whole team.
My uncle is very happy and relaxed here at Hamilton. He's not been here very long yet, but already, he is less anxious and told me, "I like it here (Hamiltion nursing home) it's the best home I've ever had!" That says it all already, except that I would like to thank all the staff for their kindness, welcoming attitudes and dedication to helping residents and their families.
Thank you so much for taking the time to write this wonderful review. It is so important to us that families have trust and confidence in our home. Our residents’ wellbeing is our main priority and we are so pleased to hear how well your uncle has settled in and we love having him here!
The care she gets at Hamilton is great.
Thank you so much for the lovely review. This is very much appreciated.
My dad has really settled in at Hamilton. The staff are amazing and communicate really well with all the family. They truly care for his well being. Activities are brilliant and they really engage with the residents. Dad is extremely well cared for with great kindness. Thank you so much.
I would like to express my gratitude for all the care and kindness provided by each and every staff ay Hamilton. The care and kindness you all show towards my father, above and beyond expectations. I am forever grateful for all the hard work and individual care you provide for my Dad. You all have made him think Hamilton is his home. Thank you so much.
I can recommend this nursing home for all the personal touches they give every resident like having a birthday party for each and every one of them.
Thank you for your kind review. I will pass on your comments to all our team and really appreciate your support.
After caring for my nan for the last few years finding a care home that I trusted to meet all her needs was far from easy. However I can now comfortably say I feel very well assured knowing she is in the care of all the lovely staff at Hamilton. She initially stayed for respite and during that time we definitely had our worries about certain aspects of the care, however after raising our concerns the team took action and responded accordingly. Since her being in permanently, we have been won over by the kindness of all the staff who are always willing to help. Through the activities the home shows great initiative, creativity and stimulation for the residents, which is one of the things that stood out to us at first and we can definitely say that we continue to be impressed. With my nan only being in there a few months and with the pandemic putting restrictions on things, it is hard to give a holistic review but from what we have seen we are very happy and thankful to all the staff.
Thank you for your lovely review. It is a pleasure to care for your nan.
Unfortunately, my mother was admitted right at the start of Covid (March 20), so I have not had the opportunity of having a "proper" view of all the facilities. However, what I will say is that all the staff are extremely caring and that the environment is a happy one. The staff are accommodating, and nothing seems to be too much trouble for them.
Thank you for your lovely review. We cannot wait to welcome you into our Hamilton Home so that you can experience all that we have to offer.
The whole team have been dedicated to not only providing the care Mum needs but also to support us as a family during this difficult time. They are always on hand to provide information and reassurance and are committed to making every individual's experience the best it can be. They have shown Mum great affection and have treated her with love, kindness and respect.
The social activities programme is excellent and the App allows us to be in spontaneous communication with Mum and the staff throughout the day. We feel completely confident that Mum is receiving the best possible care and thank you all so much for looking after her so well.
Thank you for taking the time to write such a lovely review and for your kind words of appreciation.
I cannot rate Hamilton Nursing Home highly enough. The care is outstanding, which is peace of mind for me and my family.
I have been visiting my husband in Hamilton for four years, and he has recently needed a lot more care. The staff have always gone out of their way to make me feel welcome and looked after. I know times have been really hard for all of us lately, especially the staff. The care given to my husband and the rest of the residents has been second to none. They have been working really hard to make sure our loved ones are trying to carry on normally and helping us to see our family each week. The weekly emails to keep us up to date are invaluable. Having activities every day also helps the residents. My thanks to everyone at Hamilton.
We would like to thank you for taking the time to review Hamilton. Your kind words will be shared with the staff, who as you say have been working very hard to care and support both the residents and their families during these unprecedented times.
All my life I dreaded the moment she would be beyond my ability to care for but the day I stepped across the threshold and met the first member of staff I was stunned - it wasn't what I expected. He was charming, polite, genuine... and that has been the case across the company.
I've asked for all sorts of social adaptations for my mother, even down to asking for specific food which the manager has even gone out and bought herself.
Throughout the Covid-19 crisis, I was worried. Mum had never been without family for three months. But they kept her in contact with me via Skype, I organised deliveries of magazines which arrived regularly and regularly they emailed to tell me. The extra effort the team put in is what makes Hamiltons very special.
Thank you for taking the time to review Hamilton care home, we will ensure your kind words are shared with the team.
My sister has been at Hamilton for over 18 months and the care she has received is second to none.
Hamilton and their staff go out of their way to provide the best care. Their detail to attention is second to none. Each individual receives first-class attention.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hamilton .
Meet the Team (1)

I have been part of the Hamilton team since 2003, and from the moment I joined, it became clear that this was the right environment for me.
I quickly developed a deep passion for building strong relationships with residents and their families. I feel fortunate to have been given the opportunity to grow within the organisation and am proud to be the Registered Manager.
I am privileged to work with a dedicated and compassionate team that shares my commitment to delivering the highest standard of person-centred care. Together, we create an environment filled with music, laughter, and meaningful moments, making each day truly rewarding.
Hamilton is a place where both residents and staff feel valued and supported. I am incredibly proud to work in such a successful home, with Good and Outstanding CQC ratings and strong links with the local community. It is an honour to be part of a team that provides exceptional care, ensuring that every resident receives the attention they deserve.
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