Hamilton

24 Langley Avenue, Surbiton KT6 6QW
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9.4 87 Reviews
  • Hamilton, Surbiton
Set in a beautiful Victorian property in Surbiton, Hamilton care home provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside the home is surrounded by peaceful, landscaped gardens.

At Hamilton care home, residents take part in enriching daily activities and have access to welcoming spaces for relaxation or hosting family and friends. There is always something to look forward to including trips and outings in the home’s own minibus.
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Care Provided by Hamilton

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Hamilton for full pricing details and T&Cs.

Contact Hamilton to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hamilton to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrea Day (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (14)

Hamilton Reviews (87)

9.4

Hamilton has a Review Score of 9.4 (9.392) out of 10, based on 15 reviews in the last 2 years.
Over all time Hamilton has 87 reviews.

Overall Experience
  • 65
  • 21
  • 1
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Date Published
  • 87
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  • 15
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Reviewer Connection to Hamilton
  • 26
  • 18
  • 11
  • 8
  • 4
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  • 2
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  • 1
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Total of 87, showing 81-87
Review from M H (Stepdaughter of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff helpful towards my stepfather even learnt to communicate with him. He is happier and settled.
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Review from Emma T (Daughter of Resident) published on 3 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't have asked for a better care home to look after my father. All the staff are extremely caring, compassionate and kind and treated my dad with respect and as a person, not a patient. The home is lovely, with bright pictures on the wall. My dad's room overlooked the very nice and tranquil
garden. His room was a good size and caught the sunlight so felt nice and bright. Activities at the home are very well run, with Halloween/Divali and Christmas celebrations, and staff making a huge effort to involve residents and their families. The staff were so kind to us (my family) as well as my father which made such a huge difference, we always had a smile from everyone even if it was just passing someone in the corridor. They were also able to help with end of life care, putting us in contact with a hospice nurse who was very supportive during this time, and ensuring that my father could remain at the home and not go into hospital. I couldn't recommend the home highly enough.
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Review from David W (Son of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We think that the job the carers are doing with our mum is good. She is being looked after very well. The staff are very good with everyone who lives in the home. All is good with our Mum. We visit the home every week and always get a good reception from all who work there, even from the residents.
Overall, we feel that everyone is doing their best.
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Review from Pat (Friend of Resident) published on 16 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting an elderly friend whilst she has been staying at Hamilton. I used to visit this friend when she was staying at another home. I was always uneasy at leaving her in the other home as the care given was so clearly inadequate. Hamilton have taken very good care of my friend, she gives
me only good reports. I can leave her without being worried.
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Review from Gill (Daughter of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the friendly and efficiency of the home. We are always kept up to date with needs and change to my mum's health and well-being. Staff are happy and helpful. Clean and welcoming surroundings. Very happy my mum is here as I am confident she is in good hands.
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Review from David H (Son of Resident) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and interest shown to all residents, my mother is very content, meals are good and plenty of activities and stimulation take place. Good comfortable clean rooms.
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Review from Christian (Son of Resident) published on 26 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hamilton have been outstanding in their care for my mother over the last three years. The home was completely renovated and redecorated last year and is now very bright, clean and vibrant. There is a lovely garden and some of the residents rooms open up directly to the garden. Throughout
the year Hamilton arrange variety of trips to load garden centers, Kew Gardens, Hampton Court Palace etc as well as summer party which is always a fun day. My only comment for improvement would be with regards to the food, as this is not the most exciting of menus and could be improved upon. I would highly recommend Hamilton Nursing Home.
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Current Review Score: 9.4 (9.392)

Overview of Review Score

The Review Score of 9.4 (9.392) out of 10 for Hamilton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Hamilton is calculated as follows: ( (100 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 176 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Hamilton is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (115)

Meet the Team (1)

Andrea

Andrea Day

Job Title: Home Manager Joined: 2003

I have been part of the Hamilton team since 2003, and from the moment I joined, it became clear that this was the right environment for me.


I quickly developed a deep passion for building strong relationships with residents and their families. I feel fortunate to have been given the opportunity to grow within the organisation and am proud to be the Registered Manager.


I am privileged to work with a dedicated and compassionate team that shares my commitment to delivering the highest standard of person-centred care. Together, we create an environment filled with music, laughter, and meaningful moments, making each day truly rewarding.


Hamilton is a place where both residents and staff feel valued and supported. I am incredibly proud to work in such a successful home, with Good and Outstanding CQC ratings and strong links with the local community. It is an honour to be part of a team that provides exceptional care, ensuring that every resident receives the attention they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamilton to verify any information. View our terms and conditions. Hamilton has an Enhanced Service - more info.