Hamilton Nursing Home

24 Langley Avenue, Surbiton KT6 6QW
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9.6 85 Reviews
  • Hamilton Nursing Home, Surbiton
Hamilton Nursing Home is an attractive detached Victorian character, homely property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Offering 38 individual rooms, a wide range of facilities and 24-hour expert care. This recently inspected home achieved an overall good rating and outstanding in responsive from the Care Quality Commission (February 2023).

Set in a quiet residential location with landscaped gardens, Hamilton Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Hamilton Nursing Home has the expertise and facilities to take care of residents or loved ones - care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of residents and staff.

The home offers a full range of care options to 39 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Hamilton Nursing Home is run as a family home and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and they place great importance in working with families, friends and the community as part of the caring process.

Hamilton Nursing Home aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.
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Care Provided by Hamilton Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Hamilton Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Andrea Day (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (14)

Hamilton Nursing Home Reviews (85)

9.6

Hamilton Nursing Home has a Review Score of 9.6 (9.576) out of 10, based on 16 reviews in the last 2 years.
Over all time Hamilton Nursing Home has 85 reviews.

Overall Experience
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Date Published
  • 85
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Reviewer Connection to Hamilton Nursing Home
  • 26
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  • 1
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Total of 85, showing 61-80
Review from M S (Son of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hamilton Care Home is the perfect place for our dad. The staff are very friendly, caring and treat the residents with respect and dignity. I am pleased that the home has been able to look after him, as being at home was no longer an option. This is the next best thing.
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Review from S W (Niece of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been at Hamilton for several years and he has received excellent care. The nurses and care staff are kind and caring and support him, and enable him to be as independent as possible.
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Review from P H (Wife of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nothing is too much trouble to ensure a resident's comfort and safety. Staff and management are always friendly and welcoming. I am very happy that I chose Hamilton and would recommend without hesitation.
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Review from Alan W (Wife of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very happy being here which makes me happy. The care is excellent.
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Review from C S (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident there for over four years now. From day one she has been apart of a big "family". She has been cared for impeccably by the whole staff. They give her attention she needs always and every day. Regular activities such as outings or themed parties make Hamilton Care Home stand
out. The way the carers lovingly and with detail tend to each resident is priceless. I could not think of a better care home for my mother!
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Review from P M (Relative of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is very good. All details taken care of. Any queries, staff are very willing to help. Kept well informed of every aspect.
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Review from Elaine S (Friend of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home is one of the best I have ever visited. The staff are caring and forward thinking if any medical issues arise. The home is clean and the food is good.
Activities are numerous and there are regular parties, events and BBQ's.
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Review from Steve B (Son-in-law of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law resided at Hamilton Nursing Home on a number of occasions for respite care and finally as a permanent resident. At all times she was treated with great care and affection by the care and medical staff. Hamilton exceeded our expectations. Rooms were light and very clean. Food was
vastly superior to all she had experienced in previous care homes.
I recommend Hamilton Nursing Home unreservedly.
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Review from Christine B (Friend of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in this home for 1 month now and I find the home excellent in all ways. I go to see my friend nearly every day so I see a lot. Nothing is too much trouble and everyone is so polite and very caring.
The food is outstanding and the chef always willing to please. My friend is very
happy there.
I would recommend this place to everyone who needs a good caring home.
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Review from Matthew N (Grandson of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a great service. They looked after my grandad with round the clock care. Anytime I asked what was happening, they would give a complete rundown.
The staff are brilliant. Many thanks for the care you gave my grandad. I couldn't have asked for anything better.
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Review from Stacey G (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this home are so kind and friendly to residents and their families. I have never had a single problem, since my mother moved here 4 years ago. It's always lovely to visit my mother here. She is happy, safe, clean and cared for like a family member. This place is wonderful, I can't thank
them enough for what could have been a very sad time for us - we miss our mum not being at home but this is a great 2nd best.
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Review from Stefan B (Son-in-law of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home clean and the room seemed very comfortable. Toilets and wash areas were clean. The staff were polite and helpful. I would recommend the home.
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Review from Terry B (Friend of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There couldn't be a better nursing home than Hamilton Nursing Home, Surbiton. I am so impressed with everything about the home.
All the staff are helpful, caring and always have a smile for the residents and families.
The home is always clean, tidy and very well maintained.
In my view it's excellent.
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Review from J P (Daughter of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hamilton Care Home provides my mother with a high standard of care. The staff are extremely helpful, friendly and caring going the extra mile for both residents, their families and friends. The home is lovely and all staff put in a huge effort. The food is very good too.
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Review from Dennis S (Resident) assisted by family/friend published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lucky to stay in such a lovely place, everyone is so kind to me and all very helpful. Food is excellent and couldn't wish for better.
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Review from Anita Isabella D (Daughter of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my mother is given. Her room is clean. Her personal care is good. She has a good bed which can be raised and lowered to prevent falls from her bed. She is showered regularly, She is turned during the night. She is well fed by the carers. She is happy, smiling and relaxed.
As long as this continues I am very happy for my mother.
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Review from Dominie S (Friend of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very welcoming and friendly interacted well with all residents, visitors and each other.
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Review from T S (Son of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very easily thanks to the friendly and dedicated staff. The care she receives is always loving and to the highest standard. We feel she is well cared for. Our trust in Hamilton has been rewarded plentiful and I can recommend the home with ease of mind. Thanks to all the staff. Keep
up the good work.
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Review from M H (Stepdaughter of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff helpful towards my stepfather even learnt to communicate with him. He is happier and settled.
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Review from Emma T (Daughter of Resident) published on 3 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't have asked for a better care home to look after my father. All the staff are extremely caring, compassionate and kind and treated my dad with respect and as a person, not a patient. The home is lovely, with bright pictures on the wall. My dad's room overlooked the very nice and tranquil
garden. His room was a good size and caught the sunlight so felt nice and bright. Activities at the home are very well run, with Halloween/Divali and Christmas celebrations, and staff making a huge effort to involve residents and their families. The staff were so kind to us (my family) as well as my father which made such a huge difference, we always had a smile from everyone even if it was just passing someone in the corridor. They were also able to help with end of life care, putting us in contact with a hospice nurse who was very supportive during this time, and ensuring that my father could remain at the home and not go into hospital. I couldn't recommend the home highly enough.
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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Hamilton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.576 for Hamilton Nursing Home is calculated as follows: ( (116 Excellents x 5) + (69 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 191 Ratings = 4.576
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hamilton Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (5)

Andrea

Andrea Day

Job Title: Home Manager Joined: 2003

I have worked at Hamilton since 2003. I joined after starting a family and looking for a worthwhile return to work environment. Hamilton gave me that and more. It soon became apparent that I wanted to work in this environment building strong relationships with residents and their families. I count myself lucky to have been given the opportunity and proud to now be the Registered Manager. I love working with my staff who are a creative and caring group of people who share my passion for providing the highest quality of person-centred care to our residents.


Hamilton is a fun place to be, creating music, laughter and meaningful moments with our residents makes each day so rewarding.


I am very proud of working in such a successful home with Good and Outstanding CQC reports and strong links with the local community.


I live with my 2 daughters who also keep me busy along with my β€˜son’ Bailey – my adorable Chocolate Labrador!

Peter

Peter Tongco

Job Title: Clinical Deputy Manager Joined: 2024

I have been a nurse since 2012 and I am registered in the Philippines and the United Kingdom. I have gained professional skills and knowledge in various areas of nursing, such as labour and delivery, accident and emergency, acute stroke, and colorectal urology. I am passionate about providing quality and compassionate patient care and enhancing my clinical competencies through continuous learning and development.


Recently, I joined Hamilton Nursing Home as a Deputy Manager, responsible for ensuring compliance with regulatory standards, policies, and procedures, as well as facilitating effective communication and collaboration among staff, patients, and families. I also participate in clinical audits, training, and mentoring to ensure the delivery of safe and high-quality care. I enjoy working with a diverse and dedicated team that shares my values and vision for excellence in care.


When I am not at work, I enjoy staying at home with a good book or out playing badminton with my club.

Evelyn

Evelyn Sanusi

Job Title: Administration Manager Joined: 2023

I am the Administration Manager and joined the Hamilton team in January 2023. I am delighted to be working with the wonderful team here who are very friendly and supportive.


I have a Bachelor's degree in Microbiology and I have worked in various industries including pharmaceutical, construction and power industries. Over the years, I discovered and developed my flair for Administration and Human Resource Management. I have over 15 years of experience as an HR Generalist. Working in the Care Industry is a new and exciting opportunity for me and I enjoy working with the team at Hamilton which provides the best care and services for our residents and their relatives.


I am married with three children who are now young adults.

Georgina

Georgina Sharp

Job Title: Lifestyle Lead

My name's Georgia, and I am the Lifestyle Lead. My role involves leading activities to keep our residents busy, and planning social events. I have an important role it keeping the residents fit and mentally active. I love bringing a smile to their faces!

Marcus Taylor

Marcus Taylor Leppard

Job Title: Maintenance Manager Joined: 2022

Hi, I am Marcus, I joined Hamilton Nursing Home in November 2022. I have 14 years of experience working in Construction and Maintenance roles.


I am responsible for all health & safety, fire checks and all general building repairs. I enjoy the variety of my role and the challenges it presents.


On a personal note, I am married and have a French bulldog called Puck. I also enjoy fishing and playing ice hockey.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamilton Nursing Home to verify any information. View our terms and conditions. Hamilton Nursing Home has an Enhanced Service - more info.