Hamilton

24 Langley Avenue, Surbiton KT6 6QW
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9.4 87 Reviews
  • Hamilton, Surbiton
Set in a beautiful Victorian property in Surbiton, Hamilton care home provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside the home is surrounded by peaceful, landscaped gardens.

At Hamilton care home, residents take part in enriching daily activities and have access to welcoming spaces for relaxation or hosting family and friends. There is always something to look forward to including trips and outings in the home’s own minibus.
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Care Provided by Hamilton

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Hamilton for full pricing details and T&Cs.

Contact Hamilton to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hamilton to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrea Day (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (14)

Hamilton Reviews (87)

9.4

Hamilton has a Review Score of 9.4 (9.392) out of 10, based on 15 reviews in the last 2 years.
Over all time Hamilton has 87 reviews.

Overall Experience
  • 65
  • 21
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Date Published
  • 87
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  • 15
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Reviewer Connection to Hamilton
  • 26
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  • 2
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Total of 87, showing 61-80
Review from Ian W (Son of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy and well kept. The carers are very good to her, she looks well; sometimes tired, other times she is quite happy. The cares are nice people. They take good care of her. She is very happy here.
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Review from Hella S (Wife of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are doing a brilliant job given the difficulties they are facing with uncooperatives.
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Review from M S (Son of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hamilton Care Home is the perfect place for our dad. The staff are very friendly, caring and treat the residents with respect and dignity. I am pleased that the home has been able to look after him, as being at home was no longer an option. This is the next best thing.
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Review from S W (Niece of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been at Hamilton for several years and he has received excellent care. The nurses and care staff are kind and caring and support him, and enable him to be as independent as possible.
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Review from P H (Wife of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nothing is too much trouble to ensure a resident's comfort and safety. Staff and management are always friendly and welcoming. I am very happy that I chose Hamilton and would recommend without hesitation.
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Review from Alan W (Wife of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very happy being here which makes me happy. The care is excellent.
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Review from C S (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident there for over four years now. From day one she has been apart of a big "family". She has been cared for impeccably by the whole staff. They give her attention she needs always and every day. Regular activities such as outings or themed parties make Hamilton Care Home stand
out. The way the carers lovingly and with detail tend to each resident is priceless. I could not think of a better care home for my mother!
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Review from P M (Relative of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is very good. All details taken care of. Any queries, staff are very willing to help. Kept well informed of every aspect.
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Review from Elaine S (Friend of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home is one of the best I have ever visited. The staff are caring and forward thinking if any medical issues arise. The home is clean and the food is good.
Activities are numerous and there are regular parties, events and BBQ's.
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Review from Steve B (Son-in-law of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law resided at Hamilton Nursing Home on a number of occasions for respite care and finally as a permanent resident. At all times she was treated with great care and affection by the care and medical staff. Hamilton exceeded our expectations. Rooms were light and very clean. Food was
vastly superior to all she had experienced in previous care homes.
I recommend Hamilton Nursing Home unreservedly.
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Review from Christine B (Friend of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in this home for 1 month now and I find the home excellent in all ways. I go to see my friend nearly every day so I see a lot. Nothing is too much trouble and everyone is so polite and very caring.
The food is outstanding and the chef always willing to please. My friend is very
happy there.
I would recommend this place to everyone who needs a good caring home.
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Review from Matthew N (Grandson of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a great service. They looked after my grandad with round the clock care. Anytime I asked what was happening, they would give a complete rundown.
The staff are brilliant. Many thanks for the care you gave my grandad. I couldn't have asked for anything better.
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Review from Stacey G (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this home are so kind and friendly to residents and their families. I have never had a single problem, since my mother moved here 4 years ago. It's always lovely to visit my mother here. She is happy, safe, clean and cared for like a family member. This place is wonderful, I can't thank
them enough for what could have been a very sad time for us - we miss our mum not being at home but this is a great 2nd best.
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Review from Stefan B (Son-in-law of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home clean and the room seemed very comfortable. Toilets and wash areas were clean. The staff were polite and helpful. I would recommend the home.
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Review from Terry B (Friend of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There couldn't be a better nursing home than Hamilton Nursing Home, Surbiton. I am so impressed with everything about the home.
All the staff are helpful, caring and always have a smile for the residents and families.
The home is always clean, tidy and very well maintained.
In my view it's excellent.
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Review from J P (Daughter of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hamilton Care Home provides my mother with a high standard of care. The staff are extremely helpful, friendly and caring going the extra mile for both residents, their families and friends. The home is lovely and all staff put in a huge effort. The food is very good too.
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Review from Dennis S (Resident) assisted by family/friend published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lucky to stay in such a lovely place, everyone is so kind to me and all very helpful. Food is excellent and couldn't wish for better.
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Review from Anita Isabella D (Daughter of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my mother is given. Her room is clean. Her personal care is good. She has a good bed which can be raised and lowered to prevent falls from her bed. She is showered regularly, She is turned during the night. She is well fed by the carers. She is happy, smiling and relaxed.
As long as this continues I am very happy for my mother.
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Review from Dominie S (Friend of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very welcoming and friendly interacted well with all residents, visitors and each other.
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Review from T S (Son of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very easily thanks to the friendly and dedicated staff. The care she receives is always loving and to the highest standard. We feel she is well cared for. Our trust in Hamilton has been rewarded plentiful and I can recommend the home with ease of mind. Thanks to all the staff. Keep
up the good work.
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Current Review Score: 9.4 (9.392)

Overview of Review Score

The Review Score of 9.4 (9.392) out of 10 for Hamilton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Hamilton is calculated as follows: ( (100 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 176 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Hamilton is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (115)

Meet the Team (1)

Andrea

Andrea Day

Job Title: Home Manager Joined: 2003

I have been part of the Hamilton team since 2003, and from the moment I joined, it became clear that this was the right environment for me.


I quickly developed a deep passion for building strong relationships with residents and their families. I feel fortunate to have been given the opportunity to grow within the organisation and am proud to be the Registered Manager.


I am privileged to work with a dedicated and compassionate team that shares my commitment to delivering the highest standard of person-centred care. Together, we create an environment filled with music, laughter, and meaningful moments, making each day truly rewarding.


Hamilton is a place where both residents and staff feel valued and supported. I am incredibly proud to work in such a successful home, with Good and Outstanding CQC ratings and strong links with the local community. It is an honour to be part of a team that provides exceptional care, ensuring that every resident receives the attention they deserve.

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