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Hamilton

24 Langley Avenue, Surbiton, London KT6 6QW
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Hamilton House is a lovely home and all the staff were fantastic.Gerarda B(Daughter of Resident/Service User)
Hamilton , Surbiton
The care staff are all lovely, they look after my father so well.Christine R(Daughter of Resident/Service User)
Hamilton , Surbiton
The care received has been great and Mum seems happy there.John B(Son of Resident/Service User)
Hamilton , Surbiton

Set in a beautiful Victorian property in Surbiton, Hamilton care home provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside the home is surrounded by peaceful, landscaped gardens.

At Hamilton care home, residents take part in...  

Care Provided by Hamilton

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,912
Residential Dementia CareFrom £1,700From £1,912
Nursing CareFrom £1,950From £2,193
Nursing Dementia CareFrom £1,950From £2,193
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Hamilton to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Andrea Day(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (14)

Hamilton Reviews (88)

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9.4

Hamilton has a Review Score of 9.4 (9.371) out of 10, based on 14 reviews in the last 2 years. Over all time Hamilton has 88 reviews.

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Showing 88 reviews matching selected criteria
Review from R P (Resident / Service User) published on 6 January 2020 Submitted via Postal Card
Overall Experience
Lovely place.
Full of lovely people who help other residents to get through every day.

1st class.

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Review from Pearl W (Sister of Resident) published on 6 January 2020 Submitted via Postal Card
Overall Experience
I find the staff most pleasant, always have a little word to say. They look after the patients really well, the patients always look nice and clean and well looked after.
I know when my brother is awake he always looks happy so I can go away knowing he has the best of care.

Thank you.

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Review from B L (Husband of Resident) published on 7 October 2019 Submitted via Postal Card
Overall Experience

My wife has been a resident in the home for 20 months now. I think the overall care has deteriorated in the time but I think this is due to the difficulty of recruiting and retaining care staff. There are very few of the original staff remaining and care from the agency staff varies enormously. I'm sure none of these views are new to you.

Reply from Tori Blackadder, Marketing Assistant at Hamilton

Thank you for your feedback. We are committed to recruiting new staff continuously within the local area and in partnership with, not only job. Thank you for taking the time to review Hamilton Nursing Home. We are committed to maintaining current staff and recruiting new employees continuously...  

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Review from Maureen T (Daughter of Resident) published on 20 September 2019 Submitted via Website
Overall Experience

My father has been a resident for three months and has settled well and appears very content. Staff are always welcoming and appear enthusiastic about their roles and well supported by the management team. The interaction between staff and residents is positive and every effort is made to be responsive to the residents' needs. My father has benefited enormously from the activities programme which is well structured and offers a variety of experiences. I feel that his level of physical and mental functioning has benefited from this stimulation and the reassurance of having support on hand 24 hours a day. When asked what he thought about the care at Hamilton he said: “You would have to try very hard to get better than this” - which sums it up perfectly.

Reply from Tori Blackadder, Marketing Assistant at Hamilton

Thank you for taking the time to review Hamilton Nursing Home. We are pleased to hear that you find out staff welcoming and attentive to residents needs, and that the activity programme on offer has been helpful to your Father.

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Review from Isil B (Wife of Resident) published on 10 July 2019 Submitted via Postal Card
Overall Experience

I am very happy with Hamilton. I've told my friends how happy I am with my husband here. My friend trusted Hamilton too, so much so that she also chose this home to look after her husband.

Reply from Tori Blackadder, Marketing Assistant at Hamilton

Thank you for taking the time to review Hamilton Nursing Home. We are glad to hear that you were so pleased with our service that you went on to recommend us.

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Review from Ronald Y (Son-in-law of Resident) published on 8 July 2019 Submitted via Website
Overall Experience
My mother-in-law was fortunate to be a resident at Hamilton House for eight years and in all that time, we got to know the home very well, including staff and management.
Not once in all that time did we have cause for complaint, in fact, we have nothing but admiration for the work they do but more importantly, the way they do it with patience and understanding.
When my Mother-in-law died at the home, it was then that the staff and management showed such compassion and care towards our family that it helped us to get through such a traumatic time, something we will forever be thankful for. It is such things that memories are made of.

Thank you once again for eight years of care, kindness and professionalism

Reply from Tori Blackadder, Marketing Assistant at Hamilton

Thank you for taking the time to review Hamilton. We are pleased to hear that you rate highly our professional and caring team. We are happy to hear that you and your family felt cared for, and that your Mother-in-law was well looked after.

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Review from Joan N (Daughter of Resident) published on 5 July 2019 Submitted via Postal Card
Overall Experience

My mother spent the last few months of her life in Hamilton Nursing Home and I wouldn't hesitate in recommending them. At all times, my mother was treated with great care and affection by all the staff. All the staff performed with true professionalism which was a comfort to know that my mother was in the right place.

Reply from Tori Blackadder, Marketing Assistant at Hamilton

Thank you for taking the time to review Hamilton Nursing Home. We are happy to hear you felt our staff were both professional and compassionate towards you and your mother.

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Review from G G (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card
Overall Experience

A pleasant happy atmosphere when I visit. The bedroom is always clean, Lounge always clean. Mum always happy.

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Review from Paul D (Son of Resident) published on 17 May 2019 Submitted via Postal Card
Overall Experience

My Dad has enjoyed being at the home for over a year. The staff and nurses are great and are very accommodating. It is good to see other relatives helping out with activities too. Management could be a little more proactive in communication.

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Review from Joan B (Sister of Resident) published on 29 April 2019 Submitted via Postal Card
Overall Experience

The home is run well, it could do with more space for residents and staff.

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Review from Beverley P (Daughter of Resident) published on 10 April 2019 Submitted via Postal Card
Overall Experience

My Mum has been a resident of Hamilton for just under 14 months. Since she has been there the levels of help, love and support have always been very high and we are very thankful to everyone in Hamilton for this. There are regular meetings for all the relatives to attend and we have found the deputy manager, to be honest, and completely transparent in all matters. Recently when they won some money it was immediately offered out to the relatives and they have purchased one of our suggestions which is now erected in the garden. We cannot fault any part of this wonderful nursing home.

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Review from Paul P (Son of Resident) published on 9 April 2019 Submitted via Postal Card
Overall Experience

In general I have found the home to be above average and the care generally good. The home lost several very good staff in 2018 which they have not been able to replace. The majority of staff at the home are extremely good, in particular, the activities lady, and a number of people that have been there for some time. Newer staff are a little bit hit and miss in attitude to this type of work. Overall the level of care is good.

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Review from Jennifer K (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card
Overall Experience
My mother will have been in Hamilton for a year next week.
There have been difficulties with retaining carers, however, the management are keeping us very well informed as to their efforts for recruiting new staff.

During the year of my mother's residency I cannot speak highly enough of the care she has received and this continues to be the case.

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Review from Sally M (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card
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Generally very good, missing the staff banter lately. Great activities.

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Review from Mike W (Nephew of Resident) published on 29 August 2018 Submitted via Website
Overall Experience

Can't fault the place or the staff. My uncle is extremely well looked after and my mother and I are extremely happy with the home and the care my uncle is receiving.

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Review from G P (Son of Resident) published on 18 May 2018 Submitted via Postal Card
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When visiting my mother the staff are friendly and attentive. They will try to accommodate any request that is made. My mother has settled in and has a good rapport with all staff.

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Review from A B (Niece of Resident) published on 2 March 2018 Submitted via Postal Card
Overall Experience

I placed my late aunt in this nursing home in 2013 and from the moment I walked through their front door, the manager was extremely caring, warm and understanding of our needs. My aunt was very well looked after, my visits were never announced but every time I went to the home, my aunt was washed, dressed nicely and her room was immaculately clean. The whole staff were very welcoming, warm, friendly, helpful, understanding and professional and everyone was updated with my aunt's condition at all times. No one needs to look any further than Hamilton for professional medical nursing and a home from home!

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Review from Sylvia S (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card
Overall Experience

The kindness and thoughtfulness was so much appreciated. All the staff we met were excellent. My mother spent her last few days in the Hamilton care home and we could not have asked for better care for her.

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Review from K L (Friend of Resident) published on 8 December 2017 Submitted via Postal Card
Overall Experience

I visited my friend from the church last week and was very impressed with the nursing home. I have visited lots of other homes but this is extremely welcoming and helpful. I would definitely recommend.

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Review from E M (Nephew of Resident) published on 1 December 2017 Submitted via Postal Card
Overall Experience

My uncle has recently come in to Hamilton from hospital. I am very happy with how he is settling in so far.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (45) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Hamilton .

Awards / Recognitions (123)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Andrea Day
Andrea DayJob Title:Home ManagerJoined: 2003

I have been part of the Hamilton team since 2003, and from the moment I joined, it became clear that this was the right environment for me.

I quickly developed a deep passion for building strong relationships with residents and their families. I feel fortunate to have been given the opportunity to grow within the organisation and am proud to be the Registered Manager.

I am privileged to work with a dedicated and compassionate team that shares my commitment to delivering the highest standard of person-centred care. Together, we create an environment filled with music, laughter, and meaningful moments, making each day truly rewarding.

Hamilton is a place where both residents and staff feel valued and supported. I am incredibly proud to work in such a successful home, with Good and Outstanding CQC ratings and strong links with the local community. It is an honour to be part of a team that provides exceptional care, ensuring that every resident receives the attention they deserve.

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