Hamilton

Throughout the Covid-19 crisis, I was worried. Mum had never been without family for three months. But they kept her in contact with me via Skype, I organised deliveries of magazines which arrived regularly and regularly they emailed to tell me. The extra effort the team put in is what makes Hamiltons very special.

My sister has been at Hamilton for over 18 months and the care she has received is second to none.

Hamilton and their staff go out of their way to provide the best care. Their detail to attention is second to none. Each individual receives first-class attention.

1st class.

Thank you.

My wife has been a resident in the home for 20 months now. I think the overall care has deteriorated in the time but I think this is due to the difficulty of recruiting and retaining care staff. There are very few of the original staff remaining and care from the agency staff varies enormously. I'm sure none of these views are new to you.

My father has been a resident for three months and has settled well and appears very content. Staff are always welcoming and appear enthusiastic about their roles and well supported by the management team. The interaction between staff and residents is positive and every effort is made to be responsive to the residents' needs. My father has benefited enormously from the activities programme which is well structured and offers a variety of experiences. I feel that his level of physical and mental functioning has benefited from this stimulation and the reassurance of having support on hand 24 hours a day. When asked what he thought about the care at Hamilton he said: “You would have to try very hard to get better than this” - which sums it up perfectly.

I am very happy with Hamilton. I've told my friends how happy I am with my husband here. My friend trusted Hamilton too, so much so that she also chose this home to look after her husband.

Thank you once again for eight years of care, kindness and professionalism

My mother spent the last few months of her life in Hamilton Nursing Home and I wouldn't hesitate in recommending them. At all times, my mother was treated with great care and affection by all the staff. All the staff performed with true professionalism which was a comfort to know that my mother was in the right place.

A pleasant happy atmosphere when I visit. The bedroom is always clean, Lounge always clean. Mum always happy.

My Dad has enjoyed being at the home for over a year. The staff and nurses are great and are very accommodating. It is good to see other relatives helping out with activities too. Management could be a little more proactive in communication.

The home is run well, it could do with more space for residents and staff.

My Mum has been a resident of Hamilton for just under 14 months. Since she has been there the levels of help, love and support have always been very high and we are very thankful to everyone in Hamilton for this. There are regular meetings for all the relatives to attend and we have found the deputy manager, to be honest, and completely transparent in all matters. Recently when they won some money it was immediately offered out to the relatives and they have purchased one of our suggestions which is now erected in the garden. We cannot fault any part of this wonderful nursing home.

In general I have found the home to be above average and the care generally good. The home lost several very good staff in 2018 which they have not been able to replace. The majority of staff at the home are extremely good, in particular, the activities lady, and a number of people that have been there for some time. Newer staff are a little bit hit and miss in attitude to this type of work. Overall the level of care is good.

During the year of my mother's residency I cannot speak highly enough of the care she has received and this continues to be the case.

Generally very good, missing the staff banter lately. Great activities.

Can't fault the place or the staff. My uncle is extremely well looked after and my mother and I are extremely happy with the home and the care my uncle is receiving.

When visiting my mother the staff are friendly and attentive. They will try to accommodate any request that is made. My mother has settled in and has a good rapport with all staff.

I placed my late aunt in this nursing home in 2013 and from the moment I walked through their front door, the manager was extremely caring, warm and understanding of our needs. My aunt was very well looked after, my visits were never announced but every time I went to the home, my aunt was washed, dressed nicely and her room was immaculately clean. The whole staff were very welcoming, warm, friendly, helpful, understanding and professional and everyone was updated with my aunt's condition at all times. No one needs to look any further than Hamilton for professional medical nursing and a home from home!