Hamilton Nursing Home

24 Langley Avenue, Surbiton KT6 6QW
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9.7 83 Reviews
  • Hamilton Nursing Home, Surbiton
Hamilton Nursing Home is an attractive detached Victorian character, homely property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Offering 38 individual rooms, a wide range of facilities and 24-hour expert care. This recently inspected home achieved an overall good rating and outstanding in responsive from the Care Quality Commission (February 2023).

Set in a quiet residential location with landscaped gardens, Hamilton Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Hamilton Nursing Home has the expertise and facilities to take care of residents or loved ones - care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of residents and staff.

The home offers a full range of care options to 39 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Hamilton Nursing Home is run as a family home and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and they place great importance in working with families, friends and the community as part of the caring process.

Hamilton Nursing Home aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Hamilton Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Andrea Day (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (14)

Hamilton Nursing Home Reviews (83)

Total of 83, showing 41-60
9.7

Hamilton Nursing Home has a Review Score of 9.7 (9.659) out of 10, based on 14 reviews in the last 2 years. Over all time Hamilton Nursing Home has 83 reviews.

Overall Experience

  • 64
  • 18
  • 1
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Date Published

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Review from Ronald Y (Son-in-law of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was fortunate to be a resident at Hamilton House for eight years and in all that time, we got to know the home very well, including staff and management.
Not once in all that time did we have cause for complaint, in fact, we have nothing but admiration for the work they do but more
importantly, the way they do it with patience and understanding.
When my Mother-in-law died at the home, it was then that the staff and management showed such compassion and care towards our family that it helped us to get through such a traumatic time, something we will forever be thankful for. It is such things that memories are made of.
Thank you once again for eight years of care, kindness and professionalism

Reply from Tori Blackadder, Marketing Assistant at Hamilton Nursing Home

Thank you for taking the time to review Hamilton. We are pleased to hear that you rate highly our professional and caring team. We are happy to hear that you and your family felt cared for, and that your Mother-in-law was well looked after.

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Review from Joan N (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few months of her life in Hamilton Nursing Home and I wouldn't hesitate in recommending them. At all times, my mother was treated with great care and affection by all the staff. All the staff performed with true professionalism which was a comfort to know that my mother was
in the right place.

Reply from Tori Blackadder, Marketing Assistant at Hamilton Nursing Home

Thank you for taking the time to review Hamilton Nursing Home. We are happy to hear you felt our staff were both professional and compassionate towards you and your mother.

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Review from G G (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant happy atmosphere when I visit. The bedroom is always clean, Lounge always clean. Mum always happy.

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Review from Paul D (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has enjoyed being at the home for over a year. The staff and nurses are great and are very accommodating. It is good to see other relatives helping out with activities too. Management could be a little more proactive in communication.

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Review from Joan B (Sister of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is run well, it could do with more space for residents and staff.

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Review from Beverley P (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Hamilton for just under 14 months. Since she has been there the levels of help, love and support have always been very high and we are very thankful to everyone in Hamilton for this. There are regular meetings for all the relatives to attend and we have found the deputy
manager, to be honest, and completely transparent in all matters. Recently when they won some money it was immediately offered out to the relatives and they have purchased one of our suggestions which is now erected in the garden. We cannot fault any part of this wonderful nursing home.

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Review from Paul P (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general I have found the home to be above average and the care generally good. The home lost several very good staff in 2018 which they have not been able to replace. The majority of staff at the home are extremely good, in particular, the activities lady, and a number of people that have been there
for some time. Newer staff are a little bit hit and miss in attitude to this type of work. Overall the level of care is good.

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Review from Jennifer K (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother will have been in Hamilton for a year next week.
There have been difficulties with retaining carers, however, the management are keeping us very well informed as to their efforts for recruiting new staff.
During the year of my mother's residency I cannot speak highly enough of the care she
has received and this continues to be the case.

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Review from Sally M (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good, missing the staff banter lately. Great activities.

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Review from Mike W (Nephew of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the place or the staff. My uncle is extremely well looked after and my mother and I are extremely happy with the home and the care my uncle is receiving.

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Review from G P (Son of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my mother the staff are friendly and attentive. They will try to accommodate any request that is made. My mother has settled in and has a good rapport with all staff.

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Review from A B (Niece of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my late aunt in this nursing home in 2013 and from the moment I walked through their front door, the manager was extremely caring, warm and understanding of our needs. My aunt was very well looked after, my visits were never announced but every time I went to the home, my aunt was washed, dressed
nicely and her room was immaculately clean. The whole staff were very welcoming, warm, friendly, helpful, understanding and professional and everyone was updated with my aunt's condition at all times. No one needs to look any further than Hamilton for professional medical nursing and a home from home!

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Review from Sylvia S (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and thoughtfulness was so much appreciated. All the staff we met were excellent. My mother spent her last few days in the Hamilton care home and we could not have asked for better care for her.

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Review from K L (Friend of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend from the church last week and was very impressed with the nursing home. I have visited lots of other homes but this is extremely welcoming and helpful. I would definitely recommend.

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Review from E M (Nephew of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has recently come in to Hamilton from hospital. I am very happy with how he is settling in so far.

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Review from Barbara Y (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been very happy with the care that my mother receives from the staff at Hamilton care home. The staff are very welcoming when we came to visit her and any questions we may have are always answered we feel happy with my mother's care and feel that they care for her extremely well.

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Review from Ian W (Son of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and well kept. The carers are very good to her, she looks well; sometimes tired, other times she is quite happy. The cares are nice people. They take good care of her. She is very happy here.

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Review from Hella S (Wife of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are doing a brilliant job given the difficulties they are facing with uncooperatives.

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Review from M S (Son of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamilton Care Home is the perfect place for our dad. The staff are very friendly, caring and treat the residents with respect and dignity. I am pleased that the home has been able to look after him, as being at home was no longer an option. This is the next best thing.

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Review from S W (Niece of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at Hamilton for several years and he has received excellent care. The nurses and care staff are kind and caring and support him, and enable him to be as independent as possible.

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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Hamilton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for Hamilton Nursing Home is calculated as follows: ( (114 Excellents x 5) + (49 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 167 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hamilton Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (5)

Andrea

Andrea Day

Job Title: Home Manager

Joined: 2003

I have worked at Hamilton since 2003. I joined after starting a family and looking for a worthwhile return to work environment. Hamilton gave me that and more. It soon became apparent that I wanted to work in this environment building strong relationships with residents and their families. I count myself lucky to have been given the opportunity and proud to now be the Registered Manager. I love working with my staff who are a creative and caring group of people who share my passion for providing the highest quality of person-centred care to our residents.


Hamilton is a fun place to be, creating music, laughter and meaningful moments with our residents makes each day so rewarding.


I am very proud of working in such a successful home with Good and Outstanding CQC reports and strong links with the local community.


I live with my 2 daughters who also keep me busy along with my β€˜son’ Bailey – my adorable Chocolate Labrador!

Peter

Peter Tongco

Job Title: Clinical Deputy Manager

Joined: 2024

I have been a nurse since 2012 and I am registered in the Philippines and the United Kingdom. I have gained professional skills and knowledge in various areas of nursing, such as labour and delivery, accident and emergency, acute stroke, and colorectal urology. I am passionate about providing quality and compassionate patient care and enhancing my clinical competencies through continuous learning and development.


Recently, I joined Hamilton Nursing Home as a Deputy Manager, responsible for ensuring compliance with regulatory standards, policies, and procedures, as well as facilitating effective communication and collaboration among staff, patients, and families. I also participate in clinical audits, training, and mentoring to ensure the delivery of safe and high-quality care. I enjoy working with a diverse and dedicated team that shares my values and vision for excellence in care.


When I am not at work, I enjoy staying at home with a good book or out playing badminton with my club.

Evelyn

Evelyn Sanusi

Job Title: Administration Manager

Joined: 2023

I am the Administration Manager and joined the Hamilton team in January 2023. I am delighted to be working with the wonderful team here who are very friendly and supportive.


I have a Bachelor's degree in Microbiology and I have worked in various industries including pharmaceutical, construction and power industries. Over the years, I discovered and developed my flair for Administration and Human Resource Management. I have over 15 years of experience as an HR Generalist. Working in the Care Industry is a new and exciting opportunity for me and I enjoy working with the team at Hamilton which provides the best care and services for our residents and their relatives.


I am married with three children who are now young adults.

Georgina

Georgina Sharp

Job Title: Lifestyle Lead

My name's Georgia, and I am the Lifestyle Lead. My role involves leading activities to keep our residents busy, and planning social events. I have an important role it keeping the residents fit and mentally active. I love bringing a smile to their faces!

Marcus Taylor

Marcus Taylor Leppard

Job Title: Maintenance Manager

Joined: 2022

Hi, I am Marcus, I joined Hamilton Nursing Home in November 2022. I have 14 years of experience working in Construction and Maintenance roles.


I am responsible for all health & safety, fire checks and all general building repairs. I enjoy the variety of my role and the challenges it presents.


On a personal note, I am married and have a French bulldog called Puck. I also enjoy fishing and playing ice hockey.

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