Hamilton

24 Langley Avenue, Surbiton KT6 6QW
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9.4 87 Reviews
  • Hamilton, Surbiton
Set in a beautiful Victorian property in Surbiton, Hamilton care home provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside the home is surrounded by peaceful, landscaped gardens.

At Hamilton care home, residents take part in enriching daily activities and have access to welcoming spaces for relaxation or hosting family and friends. There is always something to look forward to including trips and outings in the home’s own minibus.
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Care Provided by Hamilton

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Hamilton for full pricing details and T&Cs.

Contact Hamilton to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hamilton to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrea Day (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (14)

Hamilton Reviews (87)

9.4

Hamilton has a Review Score of 9.4 (9.392) out of 10, based on 15 reviews in the last 2 years.
Over all time Hamilton has 87 reviews.

Overall Experience
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Date Published
  • 87
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Reviewer Connection to Hamilton
  • 26
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  • 2
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  • 1
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Total of 87, showing 41-60
Review from Pearl W (Sister of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff most pleasant, always have a little word to say. They look after the patients really well, the patients always look nice and clean and well looked after.
I know when my brother is awake he always looks happy so I can go away knowing he has the best of care.
Thank you.
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Review from B L (Husband of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My wife has been a resident in the home for 20 months now. I think the overall care has deteriorated in the time but I think this is due to the difficulty of recruiting and retaining care staff. There are very few of the original staff remaining and care from the agency staff varies enormously. I'm
sure none of these views are new to you.
Reply from Tori Blackadder, Marketing Assistant at Hamilton Thank you for your feedback. We are committed to recruiting new staff continuously within the local area and in partnership with, not only job. Thank you for taking the time to review Hamilton Nursing Home. We are committed to maintaining current staff and recruiting new employees continuously within the local area and from other platforms. If you would like to discuss your concerns, please feel free to speak to our Home Manager directly.
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Review from Maureen T (Daughter of Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident for three months and has settled well and appears very content. Staff are always welcoming and appear enthusiastic about their roles and well supported by the management team. The interaction between staff and residents is positive and every effort is made to be responsive
to the residents' needs. My father has benefited enormously from the activities programme which is well structured and offers a variety of experiences. I feel that his level of physical and mental functioning has benefited from this stimulation and the reassurance of having support on hand 24 hours a day. When asked what he thought about the care at Hamilton he said: “You would have to try very hard to get better than this” - which sums it up perfectly.
Reply from Tori Blackadder, Marketing Assistant at Hamilton Thank you for taking the time to review Hamilton Nursing Home. We are pleased to hear that you find out staff welcoming and attentive to residents needs, and that the activity programme on offer has been helpful to your Father.
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Review from Isil B (Wife of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Hamilton. I've told my friends how happy I am with my husband here. My friend trusted Hamilton too, so much so that she also chose this home to look after her husband.
Reply from Tori Blackadder, Marketing Assistant at Hamilton Thank you for taking the time to review Hamilton Nursing Home. We are glad to hear that you were so pleased with our service that you went on to recommend us.
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Review from Ronald Y (Son-in-law of Resident) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was fortunate to be a resident at Hamilton House for eight years and in all that time, we got to know the home very well, including staff and management.
Not once in all that time did we have cause for complaint, in fact, we have nothing but admiration for the work they do but more
importantly, the way they do it with patience and understanding.
When my Mother-in-law died at the home, it was then that the staff and management showed such compassion and care towards our family that it helped us to get through such a traumatic time, something we will forever be thankful for. It is such things that memories are made of.
Thank you once again for eight years of care, kindness and professionalism
Reply from Tori Blackadder, Marketing Assistant at Hamilton Thank you for taking the time to review Hamilton. We are pleased to hear that you rate highly our professional and caring team. We are happy to hear that you and your family felt cared for, and that your Mother-in-law was well looked after.
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Review from Joan N (Daughter of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last few months of her life in Hamilton Nursing Home and I wouldn't hesitate in recommending them. At all times, my mother was treated with great care and affection by all the staff. All the staff performed with true professionalism which was a comfort to know that my mother was
in the right place.
Reply from Tori Blackadder, Marketing Assistant at Hamilton Thank you for taking the time to review Hamilton Nursing Home. We are happy to hear you felt our staff were both professional and compassionate towards you and your mother.
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Review from G G (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant happy atmosphere when I visit. The bedroom is always clean, Lounge always clean. Mum always happy.
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Review from Paul D (Son of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad has enjoyed being at the home for over a year. The staff and nurses are great and are very accommodating. It is good to see other relatives helping out with activities too. Management could be a little more proactive in communication.
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Review from Joan B (Sister of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is run well, it could do with more space for residents and staff.
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Review from Beverley P (Daughter of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been a resident of Hamilton for just under 14 months. Since she has been there the levels of help, love and support have always been very high and we are very thankful to everyone in Hamilton for this. There are regular meetings for all the relatives to attend and we have found the deputy
manager, to be honest, and completely transparent in all matters. Recently when they won some money it was immediately offered out to the relatives and they have purchased one of our suggestions which is now erected in the garden. We cannot fault any part of this wonderful nursing home.
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Review from Paul P (Son of Resident) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general I have found the home to be above average and the care generally good. The home lost several very good staff in 2018 which they have not been able to replace. The majority of staff at the home are extremely good, in particular, the activities lady, and a number of people that have been there
for some time. Newer staff are a little bit hit and miss in attitude to this type of work. Overall the level of care is good.
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Review from Jennifer K (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother will have been in Hamilton for a year next week.
There have been difficulties with retaining carers, however, the management are keeping us very well informed as to their efforts for recruiting new staff.
During the year of my mother's residency I cannot speak highly enough of the care she
has received and this continues to be the case.
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Review from Sally M (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very good, missing the staff banter lately. Great activities.
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Review from Mike W (Nephew of Resident) published on 29 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't fault the place or the staff. My uncle is extremely well looked after and my mother and I are extremely happy with the home and the care my uncle is receiving.
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Review from G P (Son of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting my mother the staff are friendly and attentive. They will try to accommodate any request that is made. My mother has settled in and has a good rapport with all staff.
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Review from A B (Niece of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I placed my late aunt in this nursing home in 2013 and from the moment I walked through their front door, the manager was extremely caring, warm and understanding of our needs. My aunt was very well looked after, my visits were never announced but every time I went to the home, my aunt was washed, dressed
nicely and her room was immaculately clean. The whole staff were very welcoming, warm, friendly, helpful, understanding and professional and everyone was updated with my aunt's condition at all times. No one needs to look any further than Hamilton for professional medical nursing and a home from home!
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Review from Sylvia S (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and thoughtfulness was so much appreciated. All the staff we met were excellent. My mother spent her last few days in the Hamilton care home and we could not have asked for better care for her.
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Review from K L (Friend of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend from the church last week and was very impressed with the nursing home. I have visited lots of other homes but this is extremely welcoming and helpful. I would definitely recommend.
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Review from E M (Nephew of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has recently come in to Hamilton from hospital. I am very happy with how he is settling in so far.
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Review from Barbara Y (Daughter of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always been very happy with the care that my mother receives from the staff at Hamilton care home. The staff are very welcoming when we came to visit her and any questions we may have are always answered we feel happy with my mother's care and feel that they care for her extremely well.
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Current Review Score: 9.4 (9.392)

Overview of Review Score

The Review Score of 9.4 (9.392) out of 10 for Hamilton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Hamilton is calculated as follows: ( (100 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 176 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Hamilton is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (115)

Meet the Team (1)

Andrea

Andrea Day

Job Title: Home Manager Joined: 2003

I have been part of the Hamilton team since 2003, and from the moment I joined, it became clear that this was the right environment for me.


I quickly developed a deep passion for building strong relationships with residents and their families. I feel fortunate to have been given the opportunity to grow within the organisation and am proud to be the Registered Manager.


I am privileged to work with a dedicated and compassionate team that shares my commitment to delivering the highest standard of person-centred care. Together, we create an environment filled with music, laughter, and meaningful moments, making each day truly rewarding.


Hamilton is a place where both residents and staff feel valued and supported. I am incredibly proud to work in such a successful home, with Good and Outstanding CQC ratings and strong links with the local community. It is an honour to be part of a team that provides exceptional care, ensuring that every resident receives the attention they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamilton to verify any information. View our terms and conditions. Hamilton has an Enhanced Service - more info.