
Hamilton House is a lovely home and all the staff were fantastic.Gerarda B(Daughter of Resident/Service User)

The care staff are all lovely, they look after my father so well.Christine R(Daughter of Resident/Service User)

The care received has been great and Mum seems happy there.John B(Son of Resident/Service User)

Hamilton House is a lovely home and all the staff were fantastic.Gerarda B(Daughter of Resident/Service User)

The care staff are all lovely, they look after my father so well.Christine R(Daughter of Resident/Service User)

The care received has been great and Mum seems happy there.John B(Son of Resident/Service User)

Set in a beautiful Victorian property in Surbiton, Hamilton care home provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Surrey care home can enjoy cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside the home is surrounded by peaceful, landscaped gardens.
At Hamilton care home, residents take part in...
Care Provided by Hamilton
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hamilton for full pricing details and T&Cs.
Contact Hamilton to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Andrea Day(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (14)
Hamilton Reviews (88)
Hamilton has a Review Score of 9.4 (9.371) out of 10, based on 14 reviews in the last 2 years.
Over all time Hamilton has 88 reviews.
Full of lovely people who help other residents to get through every day.
1st class.
I know when my brother is awake he always looks happy so I can go away knowing he has the best of care.
Thank you.
My wife has been a resident in the home for 20 months now. I think the overall care has deteriorated in the time but I think this is due to the difficulty of recruiting and retaining care staff. There are very few of the original staff remaining and care from the agency staff varies enormously. I'm sure none of these views are new to you.
Thank you for your feedback. We are committed to recruiting new staff continuously within the local area and in partnership with, not only job. Thank you for taking the time to review Hamilton Nursing Home. We are committed to maintaining current staff and recruiting new employees continuously...
My father has been a resident for three months and has settled well and appears very content. Staff are always welcoming and appear enthusiastic about their roles and well supported by the management team. The interaction between staff and residents is positive and every effort is made to be responsive to the residents' needs. My father has benefited enormously from the activities programme which is well structured and offers a variety of experiences. I feel that his level of physical and mental functioning has benefited from this stimulation and the reassurance of having support on hand 24 hours a day. When asked what he thought about the care at Hamilton he said: “You would have to try very hard to get better than this” - which sums it up perfectly.
Thank you for taking the time to review Hamilton Nursing Home. We are pleased to hear that you find out staff welcoming and attentive to residents needs, and that the activity programme on offer has been helpful to your Father.
I am very happy with Hamilton. I've told my friends how happy I am with my husband here. My friend trusted Hamilton too, so much so that she also chose this home to look after her husband.
Thank you for taking the time to review Hamilton Nursing Home. We are glad to hear that you were so pleased with our service that you went on to recommend us.
Not once in all that time did we have cause for complaint, in fact, we have nothing but admiration for the work they do but more importantly, the way they do it with patience and understanding.
When my Mother-in-law died at the home, it was then that the staff and management showed such compassion and care towards our family that it helped us to get through such a traumatic time, something we will forever be thankful for. It is such things that memories are made of.
Thank you once again for eight years of care, kindness and professionalism
Thank you for taking the time to review Hamilton. We are pleased to hear that you rate highly our professional and caring team. We are happy to hear that you and your family felt cared for, and that your Mother-in-law was well looked after.
My mother spent the last few months of her life in Hamilton Nursing Home and I wouldn't hesitate in recommending them. At all times, my mother was treated with great care and affection by all the staff. All the staff performed with true professionalism which was a comfort to know that my mother was in the right place.
Thank you for taking the time to review Hamilton Nursing Home. We are happy to hear you felt our staff were both professional and compassionate towards you and your mother.
A pleasant happy atmosphere when I visit. The bedroom is always clean, Lounge always clean. Mum always happy.
My Dad has enjoyed being at the home for over a year. The staff and nurses are great and are very accommodating. It is good to see other relatives helping out with activities too. Management could be a little more proactive in communication.
The home is run well, it could do with more space for residents and staff.
My Mum has been a resident of Hamilton for just under 14 months. Since she has been there the levels of help, love and support have always been very high and we are very thankful to everyone in Hamilton for this. There are regular meetings for all the relatives to attend and we have found the deputy manager, to be honest, and completely transparent in all matters. Recently when they won some money it was immediately offered out to the relatives and they have purchased one of our suggestions which is now erected in the garden. We cannot fault any part of this wonderful nursing home.
In general I have found the home to be above average and the care generally good. The home lost several very good staff in 2018 which they have not been able to replace. The majority of staff at the home are extremely good, in particular, the activities lady, and a number of people that have been there for some time. Newer staff are a little bit hit and miss in attitude to this type of work. Overall the level of care is good.
There have been difficulties with retaining carers, however, the management are keeping us very well informed as to their efforts for recruiting new staff.
During the year of my mother's residency I cannot speak highly enough of the care she has received and this continues to be the case.
Generally very good, missing the staff banter lately. Great activities.
Can't fault the place or the staff. My uncle is extremely well looked after and my mother and I are extremely happy with the home and the care my uncle is receiving.
When visiting my mother the staff are friendly and attentive. They will try to accommodate any request that is made. My mother has settled in and has a good rapport with all staff.
I placed my late aunt in this nursing home in 2013 and from the moment I walked through their front door, the manager was extremely caring, warm and understanding of our needs. My aunt was very well looked after, my visits were never announced but every time I went to the home, my aunt was washed, dressed nicely and her room was immaculately clean. The whole staff were very welcoming, warm, friendly, helpful, understanding and professional and everyone was updated with my aunt's condition at all times. No one needs to look any further than Hamilton for professional medical nursing and a home from home!
The kindness and thoughtfulness was so much appreciated. All the staff we met were excellent. My mother spent her last few days in the Hamilton care home and we could not have asked for better care for her.
I visited my friend from the church last week and was very impressed with the nursing home. I have visited lots of other homes but this is extremely welcoming and helpful. I would definitely recommend.
My uncle has recently come in to Hamilton from hospital. I am very happy with how he is settling in so far.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hamilton .
Meet the Team (1)

I have been part of the Hamilton team since 2003, and from the moment I joined, it became clear that this was the right environment for me.
I quickly developed a deep passion for building strong relationships with residents and their families. I feel fortunate to have been given the opportunity to grow within the organisation and am proud to be the Registered Manager.
I am privileged to work with a dedicated and compassionate team that shares my commitment to delivering the highest standard of person-centred care. Together, we create an environment filled with music, laughter, and meaningful moments, making each day truly rewarding.
Hamilton is a place where both residents and staff feel valued and supported. I am incredibly proud to work in such a successful home, with Good and Outstanding CQC ratings and strong links with the local community. It is an honour to be part of a team that provides exceptional care, ensuring that every resident receives the attention they deserve.
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