Hamilton Nursing Home is an attractive detached Victorian House, situated at the heart of prestigious Southborough conservation area of Royal Borough of Kingston Upon Thames. The Home specialises in caring for the older person who may be frail, confused or mentally infirm. They provide the residents with specialist care to meet their individual needs. Professionals pride themselves on delivering the best possible care in a friendly and homely atmosphere. The Home has been carefully equipped throughout to meet the special needs of all residents and to provide a safe and comfortable environment.
Group: LRH - Homes
Person in charge: Kamal Gill (Manager)
Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 37
Shared Rooms: 1
Rooms with ensuite WC: 23
Weekly Charges Guide: Nursing Care Single £900 – £1200 , Nursing Care Shared (per person) £700 – £800 (These prices are only a guideline, please contact Hamilton to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Hamilton: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Hamilton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Hamilton in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 26 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.755 for Hamilton is calculated as follows: ( (326 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 416 Ratings = 4.755
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hamilton is based on 26 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 26 Reviews ÷ 7.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hamilton has a Review Score of 9.8 (9.755) from 35 Reviews
Review submitted from a Website Submission by Paul D (Son of Resident) on Tuesday 17 April 2018. Relates to April 2018.
Dad was welcomed to the home Nov 2017 and after a short period of adjustment he is well looked after and happy to be in his new home. The care staff are excellent and attentive. The Nursing staff are available and happy to find out information or follow up requests regarding care and nursing requirements. In the many visits we have made, Dad and the other residents are treated as individuals and staff engage well with them. It has a friendly and welcoming atmosphere. Dad is always keen to return after visits out. Management are keen to resolve concerns or worries.
How likely would you be to recommend Hamilton? Likely
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Review submitted from a Postal Card by A B (Niece of Resident) on Wednesday 21 February 2018. Relates to January 2018.
I placed my late aunt in this nursing home in 2013 and from the moment I walked through their front door, the manager was extremely caring, warm and understanding of our needs. My aunt was very well looked after, my visits were never announced but every time I went to the home, my aunt was washed, dressed nicely and her room was immaculately clean. The whole staff were very welcoming, warm, friendly, helpful, understanding and professional and everyone was updated with my aunt's condition at all times. No one needs to look any further than Hamilton for professional medical nursing and a home from home!
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Sylvia S (Daughter of Resident) on Thursday 25 January 2018. Relates to January 2018.
The kindness and thoughtfulness was so much appreciated. All the staff we met were excellent. My mother spent her last few days in the Hamilton care home and we could not have asked for better care for her.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by K L (Friend of Resident) on Friday 8 December 2017. Relates to October 2017.
I visited my friend from the church last week and was very impressed with the nursing home. I have visited lots of other homes but this is extremely welcoming and helpful. I would definitely recommend.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by E M (Nephew of Resident) on Friday 1 December 2017. Relates to November 2017.
My uncle has recently come in to Hamilton from hospital. I am very happy with how he is settling in so far.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Barbara Y (Daughter of Resident) on Thursday 23 November 2017. Relates to November 2017.
We have always been very happy with the care that my mother receives from the staff at Hamilton care home. The staff are very welcoming when we came to visit her and any questions we may have are always answered we feel happy with my mother's care and feel that they care for her extremely well.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Hella S (Wife of Resident) on Friday 17 November 2017. Relates to November 2017.
The staff are doing a brilliant job given the difficulties they are facing with uncooperatives.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by M S (Son of Resident) on Friday 17 November 2017. Relates to November 2017.
Hamilton Care Home is the perfect place for our dad. The staff are very friendly, caring and treat the residents with respect and dignity. I am pleased that the home has been able to look after him, as being at home was no longer an option. This is the next best thing.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Ros Y (Wife of Resident) on Friday 17 November 2017. Relates to November 2017.
I couldn't wish for a better nursing home for my husband. He is well cared for and I can go on holiday at my time and not worry about him. The staff are all very friendly and helpful and they care a lot about the residents and nothing is too much trouble for them. They not only look after my husband, they also look after me.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Ian W (Son of Resident) on Friday 17 November 2017. Relates to November 2017.
My mother is happy and well kept. The carers are very good to her, she looks well; sometimes tired, other times she is quite happy. The cares are nice people. They take good care of her. She is very happy here.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by S W (Niece of Resident) on Thursday 16 November 2017. Relates to November 2017.
My uncle has been at Hamilton for several years and he has received excellent care. The nurses and care staff are kind and caring and support him, and enable him to be as independent as possible.
How likely would you be to recommend Hamilton? Likely
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Review submitted from a Postal Card by C S (Daughter of Resident) on Thursday 19 October 2017. Relates to October 2017.
My mother has been a resident there for over four years now. From day one she has been apart of a big "family". She has been cared for impeccably by the whole staff. They give her attention she needs always and every day. Regular activities such as outings or themed parties make Hamilton Care Home stand out. The way the carers lovingly and with detail tend to each resident is priceless. I could not think of a better care home for my mother!
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Alan W (Wife of Resident) on Monday 16 October 2017. Relates to October 2017.
My wife is very happy being here which makes me happy. The care is excellent.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by P H (Wife of Resident) on Thursday 12 October 2017. Relates to September 2017.
Nothing is too much trouble to ensure a resident's comfort and safety. Staff and management are always friendly and welcoming. I am very happy that I chose Hamilton and would recommend without hesitation.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by P M (Relative of Resident) on Tuesday 10 October 2017. Relates to September 2017.
Care is very good. All details taken care of. Any queries, staff are very willing to help. Kept well informed of every aspect.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Elaine S (Friend of Resident) on Tuesday 18 July 2017. Relates to July 2017.
This nursing home is one of the best I have ever visited. The staff are caring and forward thinking if any medical issues arise. The home is clean and the food is good.
Activities are numerous and there are regular parties, events and BBQ's.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Steve B (Son-in-law of Resident) on Tuesday 11 July 2017. Relates to May 2017.
My mother-in-law resided at Hamilton Nursing Home on a number of occasions for respite care and finally as a permanent resident. At all times she was treated with great care and affection by the care and medical staff. Hamilton exceeded our expectations. Rooms were light and very clean. Food was vastly superior to all she had experienced in previous care homes.
I recommend Hamilton Nursing Home unreservedly.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Christine B (Friend of Resident) on Thursday 22 June 2017. Relates to June 2017.
My friend has been in this home for 1 month now and I find the home excellent in all ways. I go to see my friend nearly every day so I see a lot. Nothing is too much trouble and everyone is so polite and very caring.
The food is outstanding and the chef always willing to please. My friend is very happy there.
I would recommend this place to everyone who needs a good caring home.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Matthew N (Grandson of Resident) on Thursday 22 June 2017. Relates to June 2017.
What a great service. They looked after my grandad with round the clock care. Anytime I asked what was happening, they would give a complete rundown.
The staff are brilliant. Many thanks for the care you gave my grandad. I couldn't have asked for anything better.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Stacey G (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
The staff at this home are so kind and friendly to residents and their families. I have never had a single problem, since my mother moved here 4 years ago. It's always lovely to visit my mother here. She is happy, safe, clean and cared for like a family member. This place is wonderful, I can't thank them enough for what could have been a very sad time for us - we miss our mum not being at home but this is a great 2nd best.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Stefan B (Son-in-law of Resident) on Thursday 15 June 2017. Relates to June 2017.
I found the home clean and the room seemed very comfortable. Toilets and wash areas were clean. The staff were polite and helpful. I would recommend the home.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Terry B (Friend of Resident) on Wednesday 14 June 2017. Relates to June 2017.
There couldn't be a better nursing home than Hamilton Nursing Home, Surbiton. I am so impressed with everything about the home.
All the staff are helpful, caring and always have a smile for the residents and families.
The home is always clean, tidy and very well maintained.
In my view it's excellent.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by J P (Daughter of Resident) on Wednesday 14 June 2017. Relates to June 2017.
Hamilton Care Home provides my mother with a high standard of care. The staff are extremely helpful, friendly and caring going the extra mile for both residents, their families and friends. The home is lovely and all staff put in a huge effort. The food is very good too.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Sally M (Daughter of Resident) on Tuesday 6 June 2017. Relates to May 2017.
The main strength of Hamilton is the enthusiasm and compassion of all the staff.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Dennis S (Resident) on Tuesday 23 May 2017. Relates to May 2017.
Very lucky to stay in such a lovely place, everyone is so kind to me and all very helpful. Food is excellent and couldn't wish for better.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Anita Isabella D (Daughter of Resident) on Friday 21 April 2017. Relates to March 2017.
I am very pleased with the care my mother is given. Her room is clean. Her personal care is good. She has a good bed which can be raised and lowered to prevent falls from her bed. She is showered regularly, She is turned during the night. She is well fed by the carers. She is happy, smiling and relaxed. As long as this continues I am very happy for my mother.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Dominie S (Friend of Resident) on Thursday 2 March 2017. Relates to January 2017.
Staff very welcoming and friendly interacted well with all residents, visitors and each other.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by T S (Son of Resident) on Thursday 2 March 2017. Relates to January 2017.
Mum has settled in very easily thanks to the friendly and dedicated staff. The care she receives is always loving and to the highest standard. We feel she is well cared for. Our trust in Hamilton has been rewarded plentiful and I can recommend the home with ease of mind. Thanks to all the staff. Keep up the good work.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Website Submission by Emma T (Daughter of Resident) on Tuesday 3 January 2017. Relates to December 2016.
We couldn't have asked for a better care home to look after my father. All the staff are extremely caring, compassionate and kind and treated my dad with respect and as a person, not a patient. The home is lovely, with bright pictures on the wall. My dad's room overlooked the very nice and tranquil garden. His room was a good size and caught the sunlight so felt nice and bright. Activities at the home are very well run, with Halloween/Divali and Christmas celebrations, and staff making a huge effort to involve residents and their families. The staff were so kind to us (my family) as well as my father which made such a huge difference, we always had a smile from everyone even if it was just passing someone in the corridor. They were also able to help with end of life care, putting us in contact with a hospice nurse who was very supportive during this time, and ensuring that my father could remain at the home and not go into hospital. I couldn't recommend the home highly enough.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by David W (Son of Resident) on Tuesday 3 January 2017. Relates to December 2016.
We think that the job the carers are doing with our mum is good. She is being looked after very well. The staff are very good with everyone who lives in the home. All is good with our Mum. We visit the home every week and always get a good reception from all who work there, even from the residents. Overall, we feel that everyone is doing their best.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by M H (Stepdaughter of Resident) on Wednesday 28 December 2016. Relates to December 2016.
I found the staff helpful towards my stepfather even learnt to communicate with him. He is happier and settled.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Pat (Friend of Resident) on Thursday 2 June 2016. Relates to May 2016.
I have been visiting an elderly friend whilst she has been staying at Hamilton. I used to visit this friend when she was staying at another home. I was always uneasy at leaving her in the other home as the care given was so clearly inadequate. Hamilton have taken very good care of my friend, she gives me only good reports. I can leave her without being worried.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Gill (Daughter of Resident) on Friday 27 May 2016. Relates to April 2016.
We are very happy with the friendly and efficiency of the home. We are always kept up to date with needs and change to my mum's health and well-being. Staff are happy and helpful. Clean and welcoming surroundings. Very happy my mum is here as I am confident she is in good hands.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by Christian (Son of Resident) on Tuesday 26 April 2016. Relates to April 2016.
The staff at Hamilton have been outstanding in their care for my mother over the last three years. The home was completely renovated and redecorated last year and is now very bright, clean and vibrant. There is a lovely garden and some of the residents rooms open up directly to the garden. Throughout the year Hamilton arrange variety of trips to load garden centers, Kew Gardens, Hampton Court Palace etc as well as summer party which is always a fun day. My only comment for improvement would be with regards to the food, as this is not the most exciting of menus and could be improved upon. I would highly recommend Hamilton Nursing Home.
How likely would you be to recommend Hamilton? Extremely Likely
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Review submitted from a Postal Card by David H (Son of Resident) on Monday 25 April 2016. Relates to March 2016.
Excellent care and interest shown to all residents, my mother is very content, meals are good and plenty of activities and stimulation take place. Good comfortable clean rooms.
How likely would you be to recommend Hamilton? Extremely Likely
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February 2018
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