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Hamilton

24 Langley Avenue, Surbiton, London KT6 6QW
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Hamilton House is a lovely home and all the staff were fantastic.Gerarda B(Daughter of Resident/Service User)
Hamilton , Surbiton
The care staff are all lovely, they look after my father so well.Christine R(Daughter of Resident/Service User)
Hamilton , Surbiton
The care received has been great and Mum seems happy there.John B(Son of Resident/Service User)
Hamilton , Surbiton

Set in a beautiful Victorian property in Surbiton, Hamilton care home provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside the home is surrounded by peaceful, landscaped gardens.

At Hamilton care home, residents take part in...  

Care Provided by Hamilton

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,912
Residential Dementia CareFrom £1,700From £1,912
Nursing CareFrom £1,950From £2,193
Nursing Dementia CareFrom £1,950From £2,193
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Hamilton to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Andrea Day(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (14)

Hamilton Reviews (88)

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9.4

Hamilton has a Review Score of 9.4 (9.371) out of 10, based on 14 reviews in the last 2 years. Over all time Hamilton has 88 reviews.

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Showing 88 reviews matching selected criteria
Review from Susan W (Sister-in-law of Resident) published on 18 June 2026 Submitted via Postal Card
Overall Experience
Right from the beginning, the staff were kind and explained how our loved one's condition was. They always had time for us. The ongoing care was exceptional and always with dignity. The last few days before she died, we couldn't have asked for more kindness. We, the family, were shown so much kindness, it's hard to put into words.

Our heartfelt thanks go out to all involved in this residents care.

Reply from Stuart Lamacraft, Reviews Team at Hamilton

Hello Susan, thank you for taking the time to leave a review about your experience of Hamilton Care Home. We are honoured to have cared for your loved one and are very pleased that you found the care she received, from the moment she arrived, met the high standards you rightly expected. Your kind words are greatly appreciated.

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Review from T G (Wife of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

My experience in the home - The caring is good. Genga getting continuous care when he needs, and routine caring appreciated. You are all doing well and look after all the residents and make them happy and fulfil their needs, which is a great encouragement. I am getting used to all staff working in the home, and I am always welcome there. Hamilton Nursing home is being done service to the community by giving a safe place to live for the people who are in real need because of severely ill, aged and no one to care for them at their own house. Great service. Well done

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Review from C W (Wife of Resident) published on 20 April 2026 Submitted via Postal Card
Overall Experience
My husband has slowly settled into the home and is now used to their routines with help from the carers.
He enjoys the food provided, which is very good. The overall cleanliness is very good as well, and some of the activities he finds rather too infantile, but he seems to enjoy the parties.

If I raise a concern of any kind, the admin staff do their best to look into it and get the problem resolved. He could do with more regular toiletries as he has become sore.

Reply from Stuart Lamacraft, Reviews Team at Hamilton

Thank you for sharing your feedback. We're pleased to hear that your husband is settling in and enjoying the food and environment, and that you've found the team responsive to any concerns. We appreciate your comments regarding activities and personal care, and will review these to ensure his comfort and preferences are fully supported. Your feedback is very important to us - thank you.

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Review from Jean L (Wife of Resident) published on 6 March 2026 Submitted via Postal Card
Overall Experience

My husband was in Hamilton for around 3 years. We couldn't find a better place for him. The care was the best. Activities excellent, and he enjoyed them too. Everything very clean. The food and drinks were the best. The room very clean. We feel like home.

Reply from Stuart Lamacraft, on behalf of the team at Hamilton

Thank you for your kind words. We're so pleased to hear that your husband felt at home at Hamilton and enjoyed the activities, food, and care provided. Your feedback means a great deal to our team.

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Review from Susan C (Friend of Resident) published on 8 December 2025 Submitted via Postal Card
Overall Experience

Here, visitors are made welcome and valued in their support of the resident. We notice that people are smiling when we come into the home, and we were particularly impressed and touched by the staff coming into Mary's room to sing Happy Birthday on her 80th. They also laid on a delicious buffet tea for the guests. Many seem happy in this home and appreciate the cheerful members of staff who pop into her room to care for her or have a chat.

Reply from Stuart Lamacraft, on behalf of the team at Hamilton

Thank you for taking the time to write a review. It's lovely to hear how warmly you were welcomed when visiting and how much the birthday celebration meant to you all. The team will be delighted to know their efforts brought joy on such a special occasion. We're also glad your friend is receiving...  

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Review from D C (Niece of Resident) published on 17 September 2025 Submitted via Postal Card
Overall Experience

A particular member of staff was excellent at supporting.

Reply from Stuart Lamacraft, On behalf of the team at Hamilton

Thank you for your review of Hamilton Nursing Home. We're so pleased to hear that a member of the team made such a positive difference through their support. Your kind words will be shared with them, and with the wider team, as recognition of the care and commitment they show every day.

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Review from Janet G (Sister of Resident) published on 29 August 2025 Submitted via Postal Card
Overall Experience

When my brother was admitted, I was so upset that we had to put him in care, but the management & staff were very supportive. My brother needs medical nursing and not dementia, so a very difficult care package is required. So far, I have found the staff honest & helpful at all times.

Reply from Stuart Lamacraft, On behalf of the team at Hamilton

Thank you for your thoughtful review of Hamilton Nursing Home. We understand how difficult it can be to make the decision to place a loved one in care, and it means a great deal to know that the team has been able to offer support and reassurance at such a challenging time. Your kind words about...  

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Review from M L (Son of Resident) published on 1 August 2025 Submitted via Postal Card
Overall Experience
Hamilton do a great job looking after my mum, who is blind.
Staff are always kind and considerate, looking at ways to stimulate Mum.
Definitely recommend.

I trust and feel confident in the care Mum receives.

Reply from Stuart Lamacraft, On behalf of the team at Hamilton

Thank you for your thoughtful review. We're so pleased to hear that your mum feels well supported at Hamilton, and its heartening to know you feel confident in the care she receives. The team works hard to provide personalised and thoughtful support, and your recognition means a great deal. We'll be sure to share your kind words with everyone involved.

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Review from P G (Son of Resident) published on 25 July 2025 Submitted via Postal Card
Overall Experience

I have dealt with all the various departments whilst Dad has been here; management, admin, entertainment, nursing and carers. All the staff in these departments have behaved extremely professionally and with friendliness.

Reply from Stuart Lamacraft, On behalf of the team at Hamilton

Thank you for your feedback about Hamilton. It's great to hear that your experience with each part of the team has been both professional and warm. Your comments reflect the collective effort made to create a positive environment for residents and their families, and they're much appreciated.

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Review from J F (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience

My mother was treated respectfully and gently during her final years with very aggressive Alzheimer's disease. The staff did everything they could to give her an interesting and happy life. They also ensured she has a quiet and dignified death. They really pulled out all of the stops to do the best for mum and I am very glad I chose Hamilton Nursing Home to take care of her.

Reply from Home Manager, Home Manager at Hamilton

We're grateful for your thoughtful words about your mother's time with us at Hamilton Nursing Home. Supporting residents with Alzheimer's requires particular care, and we're glad our team could provide both comfort and dignity throughout her journey. Your trust in us during such an important chapter means a great deal.

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Review from Ronald B (Friend of Resident) published on 31 March 2025 Submitted via Postal Card
Overall Experience

The person concerned has been in Hamilton Nursing Home for a while and has been treated very well and she is very happy there.

Reply from Home Manager, Home Manager at Hamilton

Thank you so much for your wonderful five-star review. We're truly delighted to hear that your loved one is happy and well cared for at Hamilton Nursing Home. Ensuring the comfort and well-being of our residents is always our top priority, and it means a great deal to know that our efforts are appreciated. If there's anything more we can do, please don't hesitate to let us know.

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Review from H P (Wife of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

All the staff, from management down to the carers and housekeeping, have made us very welcome, and nothing is too much trouble. My husband, recently admitted to Hamilton Nursing Home, is very well looked after even though settling in will take time for him, I know that the staff will help him adjust to his new surroundings.

Reply from Home Manager, Home Manager at Hamilton

Thank you so much for your kind words and for sharing your experience at Hamilton Nursing Home. We're truly grateful for your appreciation of our team's dedication and warmth. Supporting both residents and their families is at the heart of what we do, and we're pleased to know your husband is in...  

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Review from B L (Friend of Resident) published on 4 February 2025 Submitted via Postal Card
Overall Experience

We visited our friend on the day of their Christmas party, on 20th December 2024. The food, music and atmosphere was just incredible. The staff must have worked their socks off. 20 out of 10 for this home, the staff make us feel so at home every time we come to visit our friend.

Reply from Home Manager, Home Manager at Hamilton

Thank you so much for your wonderful review. We're delighted to hear that you had such a fantastic time at our Christmas party and that the atmosphere, food, and music made the day special. Our team truly puts their heart into creating a warm and welcoming environment, so your kind words mean a great deal. We're so pleased you feel at home when visiting-thank you for your support!

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Review from Gerarda B (Daughter of Resident) published on 2 August 2024 Submitted via Website
Overall Experience

My mother had a respite stay at Hamilton House following surgery. Hamilton House is a lovely home and all the staff were fantastic. They made it a very easy process at an extremely stressful time and took really good care of her. She made lots of friends while there and would be happy to return.

Reply from Andrea Day, Home Manager at Hamilton

Thank you for your kind review which I will share with the team. We do hope mum has settled back at home and wish you all the very best for the future.

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Review from P S (Son of Resident) published on 24 July 2024 Submitted via Postal Card
Overall Experience

Despite my mother having specific mental problems, she has been made welcome at Hamilton. From the manager down to all the staff I have been impressed with their care and attention to detail. My mother sometimes has been difficult due to her long-term mental illness. All in all Hamilton staff have handled her very well and in general terms, my mother has been a happy resident. Thank you all for looking after my mum.

Reply from Andrea Day, Home Manager at Hamilton

Thank you so much for taking the time for your kind review which I will of course pass onto the whole team.

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Review from C S (Cousin of Resident) published on 24 July 2024 Submitted via Postal Card
Overall Experience

Overall I think that Hamilton Nursing Home is of a very high standard. It is well run by the manager and her team and all carers/nurses.

Reply from Andrea Day, Home Manager at Hamilton

Thank you so much for your lovely review. I will certainly pass onto the Hamilton team.

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Review from Joyce W (Daughter of Resident) published on 29 May 2024 Submitted via Website
Overall Experience

My mother has been in Hamilton Nursing Home for 4 months now and has settled in nicely. The staff are friendly and caring and always happy to help. My mother has been a little poorly recently and the staff have been very attentive to her needs. The events that are held at the home are fabulous and it's great to see the residents minds stimulated. Overall the home is friendly and welcoming and the staff go above and beyond to care for the residents.

Reply from Andrea Day, Home Manager at Hamilton

Thank you for your lovely review and kind words, which I will certainly share with the team.

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Review from John B (Son of Resident) published on 18 January 2024 Submitted via Postal Card
Overall Experience
Our mum has been at Hamilton for 18 months. The care received has been great and Mum seems happy there.

Staff are friendly and supportive.

Reply from Sydney Lyttleton, Marketing Assistant at Hamilton

We're truly grateful for your positive feedback. It brings us immense joy to hear that your mother has received great care and is happy at Hamilton Nursing Home. Our friendly and supportive staff are dedicated to creating a positive and nurturing environment. Thank you for entrusting us with your...  

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Review from Christine R (Daughter of Resident) published on 3 October 2023 Submitted via Website
Overall Experience
The care staff are all lovely, they look after my father so well.
Always friendly, in fact all the staff, cleaner, and maintenance man are all really friendly and nothing is too much trouble.
The entertainment is brilliant, there is always something being organised.
The events people are amazing.
The care home is so well run and they always have time to discuss anything.

Excellent management, so empathetic.

Reply from Andrea Day, Home Manager at Hamilton

Thank you so much for such a lovely review. I will pass on your praise and comments to the whole team. Many thanks

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Review from Margaret C (Friend of Resident) published on 11 July 2023 Submitted via Postal Card
Overall Experience

I visit my friend regularly and am always greeted with friendliness by staff. My friend is obviously well cared for and is happy. That is all I ask. The home has a very friendly atmosphere, always welcoming and showing great care for residents. A lovely place to be.

Reply from Andrea Day, Home Manager at Hamilton

Thank you for your lovely review. I will pass on your comments to the whole team. Many Thanks

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (45) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Hamilton .

Awards / Recognitions (123)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Andrea Day
Andrea DayJob Title:Home ManagerJoined: 2003

I have been part of the Hamilton team since 2003, and from the moment I joined, it became clear that this was the right environment for me.

I quickly developed a deep passion for building strong relationships with residents and their families. I feel fortunate to have been given the opportunity to grow within the organisation and am proud to be the Registered Manager.

I am privileged to work with a dedicated and compassionate team that shares my commitment to delivering the highest standard of person-centred care. Together, we create an environment filled with music, laughter, and meaningful moments, making each day truly rewarding.

Hamilton is a place where both residents and staff feel valued and supported. I am incredibly proud to work in such a successful home, with Good and Outstanding CQC ratings and strong links with the local community. It is an honour to be part of a team that provides exceptional care, ensuring that every resident receives the attention they deserve.

Frequently Asked Questions about Hamilton

What types of Care is Hamilton registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hamilton have?

There are 37 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Hamilton ?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hamilton to the centre of Surbiton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamilton to verify any information. View our terms and conditions. Hamilton has an Enhanced Service -more info.