Hillside Nursing Home

North Hill Drive, Harold Hill, Romford RM3 9AW

Hillside Nursing Home offers residential care for the elderly, including higher needs and dementia care, together with a respite service for other carers in the Romford area.

Staff have a wide range of care expertise and strive for a professional service that adheres to the policies of the Care Quality Commission, while looking to have all residents feel they are receiving a personal service.

The home has a versatile pets policy, as well as a sensory garden and flower beds that are very popular with service users.

Group: Gold Care Homes

Person in charge: Maribelle Law (Acting Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

15 parking space available

Latest Care Quality Commission* Report on Hillside Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Hillside Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.172 for Hillside Nursing Home is calculated as follows: ( (57 Excellents x 5) + (66 Goods x 4) + (25 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 151 Ratings = 4.172

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.636 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11 Target = 0.636

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Hillside Nursing Home has a Review Score of 8.8 (8.808) from 13 Reviews


Average Ratings

  • Excellent
    4
  • Good
    7
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillside Nursing Home?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillside Nursing Home

  • Daughter of Resident/Service User
    9
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1
  • Wife of Resident/Service User
    1
  • more

Inequitable distribution of staff resource on the two floors of the home. Inadequate nurse and carer staff resource/allowances made for those needier, bedridden residents on the first floor that need more personal care. There should be a resident’s room converted to a nursing office/facility on the top floor. It has been noted that nursing staff are expected to be on call to residents, and at the same time still handle confidential telephone discussions with residents’ family members or the doctor about the residents’ health matters. These calls have taken place whilst visitors are in attendance and with screaming dementia residents demanding attention from nursing staff in the background. It would be helpful if family members had a private room/facility at the home that is not used by staff for breaks, staff training and photocopying. Personal daily healthcare records should be computerised so that better use can be made of existing staff time instead of carer staff having to complete copious, repetitive manual records.

How likely would you be to recommend Hillside Nursing Home? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Dalbir Jangra, Head of Marketing and Communications at Hillside Nursing Home responded to this review on 18 Apr 2018:

Dear Elaine,

Thank you for taking leaving a review. Your comments are very much unexpected, especially for a home that ranks as 8.9 out of 10. As one of the leading homes in the area (average town score is 8.2), we take your comments very seriously and will launch an investigation into the validity of your recommendations.

I'm a regular visitor to the home. All the residents are always happy and content and I highly recommend the home.

How likely would you be to recommend Hillside Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Even without a manager for a while, I feel all the staff have continued to provide care of the highest standard.
I feel my mum is treated as an individual and her specific care needs are addressed with kindness and understanding.
Thank you to all the staff here concerned with looking after my mum.

How likely would you be to recommend Hillside Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Mums care is excellent here, and the nurses and carers show compassion and dignity towards mum at all times. They are always cheerful around her and try to involve her in the daily activities.

Unfortunately, the lack of management is a big cause for concern. There appears to be no real guidance or direction for the staff, and small arguments between them have been witnessed. Promises of new equipment and decor, etc, made by the previous manager have not been delivered, eg: lack of seating for visiting relatives, threadbare carpets in some rooms, updated food serving trolley. No one experienced enough to deal with queries regarding NHS or funding problems, social services, etc.

How likely would you be to recommend Hillside Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Debbie Gilard, Head of Marketing and Communications at Hillside Nursing Home responded to this review on 26 Jul 2017:

Many thanks for your comments. Feedback is really important to help us to improve the service we offer. An ongoing decoration programme is in place at the home and delivery of new furnishings and equipment has been organised. We are currently in the process of recruiting a new manager, who will be starting at the home very soon. We are really pleased to hear your comments about the excellent care at the home and this will be passed on to staff.

My mother has been here for two years.
I am happy with the way she is looked after, always clean and well fed.
I think they should always be offered plenty to drink even if it means more changes.
I think you really need a gardener one or two days a week. The front garden is the first impression. Weeds do not look good.

How likely would you be to recommend Hillside Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Hillside has been very helpful to my Mother.

How likely would you be to recommend Hillside Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The carers are all very nice and they do their best. But yesterday I asked one of the carers to give my husband a blanket for the evening and she forgot to give it to him.

How likely would you be to recommend Hillside Nursing Home? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

A fantastic care home, whose staff look after my mother impeccably. The new manageress is caring and approachable, and while she is extremely busy, she will always make time to speak with me if I have any questions or concerns. Currently, she is providing me with the necessary support to tackle NHS funding issues, and the information she has been able to give myself and my sister has been invaluable.
Communication between the home and myself has been better than previously, especially with the introduction of Residents Meetings.

Overall, a brilliant care home, which seems to be improving as time goes on. Caring and professional nurses and carers, and an approachable and proactive manageress.

How likely would you be to recommend Hillside Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

As a new resident to Hillside Nursing Home, mum has settled into the home's routine very quickly and has made new friends. The staff are friendly and helpful. A BIG thank you to the team who are currently looking after mum.

How likely would you be to recommend Hillside Nursing Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3 out of 5

I was very impressed by all the staff they have a very caring attitude and cannot do enough for their residents or for visitors. The home is kept clean and tidy at all times. Any minor problems are quickly sorted out by the management and their staff. The only negative is that although the meals are plentiful there could be a touch more variety in what is prepared.

How likely would you be to recommend Hillside Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Judith Boikhutso, Home Manager at Hillside Nursing Home responded to this review on 29 Mar 2017:

Thank you for your feedback, we aim at ensuring our Service users are well looked after and improve on areas that we have not achieved excellence in.

Mum has been looked after as best as staff possibly can. The staff are very friendly and helpful when I ask for anythiing to be done.

How likely would you be to recommend Hillside Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

The staff have been excellent with me and my mother, she settled in great and I feel she is very looked after and cared for. My mum doesn't interact well with the other residents but the staff recognise this and will sit/walk with her. Her room is kept clean and tidy and has been recently painted. I have not had to complain about anything but feel confident things would be dealt with brilliantly.

How likely would you be to recommend Hillside Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff at Hillside, Romford are very caring, not only to my wife but to all residents. They do their job well.

How likely would you be to recommend Hillside Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Submit a Review for Hillside Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Hillside Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hillside Nursing Home