Hillside Nursing Home

North Hill Drive, Harold Hill, Romford RM3 9AW
Review Us
9.5 91 Reviews
  • Hillside Nursing Home, Romford
Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for other carers in the Romford area. Staff have a wide range of care expertise and strive for a professional service that adheres to the policies of the Care Quality Commission while looking to have all residents feel they are receiving a personal service.

'It’s what’s inside that counts'- Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Hillside, the staff. Care workers are the heart of the business. Hillside Nursing Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

They have a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flowerbeds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
Show Hillside Nursing Home on the Map

Care Provided by Hillside Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1550
  • Self-Funded Residential Dementia Care: £1550 – £1550
  • Self-Funded Nursing Care: £1650 – £1650
  • Self-Funded Nursing Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Residential Care: £1750 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1750
  • RESPITE Self-Funded Nursing Care: £1850 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1850 – £1850

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

The price(s) shown are provided by the care home. Contact Hillside Nursing Home for full pricing details and T&Cs.

Contact Hillside Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hillside Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maribelle Law (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Anytime, expect meal times and bed time.


    11:00-


    14:00

Parking

  • 15 free parking space available

Hillside Nursing Home Reviews (91)

9.5

Hillside Nursing Home has a Review Score of 9.5 (9.460) out of 10, based on 26 reviews in the last 2 years.
Over all time Hillside Nursing Home has 91 reviews.

Overall Experience
  • 55
  • 28
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Date Published
  • 91
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  • 26
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Reviewer Connection to Hillside Nursing Home
  • 31
  • 17
  • 9
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  • 5
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Total of 91, showing 1-20
Review from C B (Relative of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Never did I think that I would speak so highly of a nursing home. That was until a member of my family was placed at Hillside. The staff are guided by a truly remarkable manager and everyone is treated like family, whether you are a resident, employee or a visitor. Your family are treated with the same
love as they would offer their own family. It's a very special place.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for such kind and heartfelt words. It truly means a great deal to all of us here at Hillside Nursing Home.

To hear that your experience has changed your perception in such a positive way is incredibly special. We care deeply about creating a home where residents, families and visitors all feel valued, respected and genuinely cared for, so it's wonderful to know that this has come through.

Your comments about the team and the atmosphere within the home mean so much to us all. Thank you again for taking the time to share this, it is truly appreciated.

Best wishes,
Maribelle
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Review from Janine T (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing care home! Not only are the team friendly, kind, fun and professional but they have looked after dad so well that he is looking better, well fed and very happy. There is always a smiling face and nothing is too much trouble. It's a well run care home and we always feel welcome! Great
activities for the residents and very inclusive. Thank you Hillside Care Home
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you so much for such a lovely review. It's really nice to hear how well your dad is doing and that he's happy and being so well looked after at Hillside Nursing Home.

It means a lot to know you feel welcome when you visit, and that the team's warmth and friendliness come across so clearly. We're also glad the activities and inclusive feel of the home have made a difference.

Thank you again for your kind words, they'll mean a lot to our whole team.

Best wishes,
Maribelle
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Review from Lesley R (Daughter of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sad to say the level of care was absolutely appalling and the room was awful dad walked talked and was self caring he just needed a bit of guidance. This was like a military operation, I got there they gave him a shaved head he is a man that always loved his mid length hair, we were not even consulted
, he was the given mild sedation to settle him in as he was not sleeping within 2 days he could not walk could not eat and they put pads on him that upset him so much day 5 he was in hospital with a severe infection , he is now in a new home, walks talks and no pads self caring , he is now the person he was before he got there. I felt quite intimidated when I tried to ask questions in the office I had 4 people at me a absolute disgrace
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Review from Raymond C (Husband of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife of Sixty three years has been at Hillside for Five years with cronic Dementia , The staff have looked after her with care dignity and patience. I cannot find one thing that i can find fault with
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for sharing such kind words about Hillside. Caring for someone you have shared so many years with is never easy, and it means a great deal to hear that your wife has been looked after with such care, dignity and patience.

Our team work very hard to support residents with compassion and understanding, so knowing that this has given you reassurance over the past five years truly means a lot.

Thank you again for taking the time to share your experience. Your words mean a great deal to everyone at Hillside.

Best wishes,
Maribelle
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Review from Stefan T (Son-in-law of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in for a couple of weeks now, and our first impression is one of a friendly caring environment. The office team as well as the HCAs have looked after her, and if needed ensured that she is safe, at the same time saying no when necessary. Mum is very independently minded and appears to be
settling in nicely.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for taking the time to share your first impressions of Hillside Nursing Home. It's lovely to hear that your mum has been settling in well and that the home has felt friendly and caring from the start. We're also incredibly pleased that both the office team and care staff have been able to support her while also respecting her independence. Finding that balance is so important, especially when adjusting to a new environment.

Your feedback means a lot to the whole team. Thank you again for sharing your experience.

Best wishes,
Maribelle
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Review from M G (Brother of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am entirely content with the level of care given to my brother by all staff at the home. It seems to me to be a warm and friendly environment for all the residents, and I have heard nothing from other people to change that view. On a slightly critical note, I am glad that the home decided not to go
ahead with a proposed new policy of residents having to see their visitors solely in their rooms, not the lounge. Common sense prevailed.
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Review from Tammy D (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Mum was looked after so well at Hillside Nursing Home. Mum was there for a year and a half and was always treated with such dignity and respect. She was always clean and tidy and her room was spacious and clean. The care was evident in the way that the lovely staff treated Mum. Last week
Mum deteriorated quite quickly and sadly passed on the 4th February. Mum was kept so comfortable by the home during her last days.
My Dad visited Mum every day that she was at Hillside, except for 2 weeks when he had an operation. He was always made to feel welcome as was I. Myself and Dad were always kept up to date with Mum's care.
Hillside is so supportive of residents' families/friends in my opinion and it is a happy Care Home.
I cannot thank Hillside enough for all that they did for my Mum x
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for sharing your experience of Hillside. It means so much to us to know that your Mum was cared for with dignity and kindness throughout her time here, and that she was kept comfortable and settled, especially in her final days.

We know how difficult these times can be for families, so it's reassuring to hear that you felt welcomed, supported and kept informed because creating a warm, caring environment for both residents and their loved ones is something we truly believe in.

Your kind words will be shared with the team, who will take great comfort in knowing the care they provided made a difference. Thank you again for taking the time to write such a thoughtful review.

Best wishes,
Maribelle
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Review from P H (Friend of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend, who has been a resident for nearly three years, is well looked after, especially during the day. Night care has and can be unsatisfactory when getting the resident up, wash and dressing. Staff are kind and patient, quick to respond.
All aspects of care are carried out well and quietly. No
negative comments on management or day staff. Night staff often are rude and unhelpful, according to the service user.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for taking the time to review our home. It is and has been our pleasure to care for your friend for the past three years and I am pleased to hear that you find staff kind and patient. I am sorry to hear that you feel that the quality of our night care team is inconsistent and I will take this forward to ensure that we are consistently delivering the high standards we expect. Best wishes, Maribelle
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Review from S D (Wife of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been well looked after during his 2 years at Hillside. It has become his home and the staff make me feel like part of the family. They are very attentive and caring making sure his needs are met. I am updated regularly on anything concerning my husband. I also find the office staff very
welcoming and helpful.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for taking the time to leave us a review. Best wishes, Maribelle
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Review from T W (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care given to our cherished mum at Hillside. The compassion, dignity and patience shown to our mum over the last 6 years has been exemplary. We have a good relationship with Carers, Nursing staff and Management alike, and feel reassured in her care during these extremely difficult
times for the family.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for your kind words. It is our pleasure and privilege to care for your mum. Best wishes, Maribelle
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Review from Sharon H (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hillside for 6 years now with declining health however, during all that time the one thing that we haven't had to worry about is the level of care that she receives at Hillside. Family visit at least twice a week and she is always well cared for, in her own clothes
and clean - we have always been very impressed by the level of care she receives and how she is seen as person with dignity and choices. The staff respond very well to changes in her condition and are constantly updating her care plan. We are very happy with Hillside and its staff.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for sharing your views on our home. Your feedback is greatly appreciated and we are happy that you are happy with your choice of care for your mother. Best wishes, Maribelle
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Review from A S (Son of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing Hillside for my dad was one of the best decisions our family has ever made. He has been living there since 22nd December 2022, and from day one, the staff have treated him so much to see how they truly care, not just for his needs but for him as a person. I leave Hillside every time with complete
peace of mind, knowing my dad is safe, comfortable, and surrounded by people who genuinely care about his wellbeing. The manager is exceptional, always available, approachable and incredibly supportive. While the building itself may be older, the love, compassion, and quality of care inside make Hillside, in my opinion, the very best care home in the area - I will always be grateful to the team for everything they do.
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Review from J B (Daughter-in-law of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care given to my mother in law. The staff have looked after her needs very well. I find the staff very helpful and friendly, and are very approachable.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for taking the time to share your experience of our home. Best wishes, Maribelle
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Review from Vince M (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad's been residing in Hillside care home for the last 3 years living with severe dementia and sometimes exhibiting very challenging behaviour. The staff treat everybody with compassion, patience and dignity and they're well trained and attentive. There's good camaraderie not only between the staff
but really good bonds exist with the residents too. No complaints with the food/drink. Dad's room could do with a coat of paint but it's clean and comfortable and meets his needs. There are daily activities, entertainer performances, outings and family-inclusive events eg. BBQ's. The manager, Maribelle, never seems to leave the building (but probably should!) She's approachable, knowledgeable and has helped us through challenging times. It's a difficult time moving a relative into care and I'm now having to make care home provision for my Mum as well. Given my experience of Hillside Care Home over the last 3 years, I have no hesitation in placing my trust for her care in their hands too.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for your kind and thoughtful review. It has been a pleasure supporting your Dad over the last three years. Warm wishes,
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Review from Sonja M (Friend of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We only visit occasionally. The staff are amazingly welcoming, kind, and respectful. We have been in many homes and have to admit we were a bit disappointed in the lounge area, there is no opportunity to avoid the TV, our friend is used to quietude. Today, there was a smell. Maybe it could be cleaner
and a bit more attractive in bedrooms. No experience of food or activities, or value for money.
Reply from Maribel Law, Home Manager at Hillside Nursing HomeThank you for taking the time to share your review. I am happy to hear you found our staff welcoming, kind and respectful. We always strive to make our home a comfortable and enjoyable place for all our residents and visitors. Kind regards,
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Review from M W (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillside Nursing Home has made a big change in my father's health. He seems happy and content - the staff are all very friendly and helpful. Whenever you need something done - it is done straight away. Food always looks good - never anything left on the plate. The home is clean and bright.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for your kind review. I am pleased your father is happy and that our team's care and attention make a difference each day.
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Review from P H (Friend of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My best friend has recently moved to a Care Home in another part of the country. So I just wanted to say a big thank you for all you have done for him during his time at Hillside over the last few years. You have shown great kindness when organising activities for him which he has always seemed to enjoy.
I know he had a particular soft spot for some members of staff and the empathy you have shown him since his illness has taken hold is very much appreciated !! Thank you again & best wishes to you all at Hillside. As soon as I hear the name of his new care home I will once again continue my visits.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for your lovely words. I am delighted to hear your friend enjoyed his time with us, and we truly appreciate your kind wishes.
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Review from P M (Friend of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff, both in reception, and care are excellent. The residents are treated with care, dignity and respect. The only thing I would say is that the place is dirty. White doors have areas of black where hands have been. They have never been cleaned. The whole place could do with a thorough clean and
made brighter and tidier.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for sharing your kind words about our team. Regards,
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Review from Sue W (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the care of Hillside Nursing Home for nearly 3 years now. Mum has severe dementia, is bed ridden and needs two-handed care. The ethos of management and staff at Hillside is amazing; residents are treated and cared for as if they are family. There are always many staff on shift when
I visit. Communication from staff is excellent, whether that is regarding updates; or needing to find solutions to arising problems. So far, I have not met one grumpy member of staff! Having had an awful previous care home experience for Mum, I cannot recommend Hillside enough for peace of mind for the care of your loved one.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for taking the time to share your experience of our home. Your feedback means a lot to us.
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Review from T V (Brother-in-law of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have visited the care home on a number of occasions since 2024 till now at different times, and always found the staff attentive and helpful.
They are happy to discuss my brothers behaviour cheerfully and honestly.
Maybe a new bed would help him to sleep.
He looks a lot more tidy.
He takes his
meds on time.
He is eating regularly.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for sharing your experience of our home.
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Current Review Score: 9.5 (9.460)

Overview of Review Score

The Review Score of 9.5 (9.460) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.460 for Hillside Nursing Home is calculated as follows: ( (174 Excellents x 5) + (88 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 285 Ratings = 4.46
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Maribelle

Maribelle Law

Job Title: Care Home Manager Joined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.

Frequently Asked Questions about Hillside Nursing Home

What types of Care is Hillside Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillside Nursing Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Hillside Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Hillside Nursing Home to the centre of Romford?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Nursing Home to verify any information. View our terms and conditions. Hillside Nursing Home has an Enhanced Service - more info.