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Hillside Nursing Home

North Hill Drive, Harold Hill, Romford, London RM3 9AW
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This home is a happy one, all the staff demonstrate a caring attitude to the residentsYnez M(Daughter-in-law of Resident/Service User)
Hillside Nursing Home, Romford
don't be put off by the exterior, it's the staff inside that matter, they are 5 star.Michael L(Son of Resident/Service User)
Hillside Nursing Home, Romford
My mum is so happy and I'm so lucky she is cared for by a team who treat her with dignityPauline C(Daughter of Resident/Service User)
Hillside Nursing Home, Romford

Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for...  

Care Provided by Hillside Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,550 - £1,550£1,750 - £1,750
Residential Dementia Care£1,550 - £1,550£1,750 - £1,750
Nursing Care£1,650 - £1,650£1,850 - £1,850
Nursing Dementia Care£1,650 - £1,650£1,850 - £1,850

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Hillside Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Maribelle Law(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (55)

Visiting

  • Anytime, expect meal times and bed time. 11:00- 14:00

Parking

  • 15 free parking space available

Hillside Nursing Home Reviews (94)

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9.4

Hillside Nursing Home has a Review Score of 9.4 (9.407) out of 10, based on 25 reviews in the last 2 years. Over all time Hillside Nursing Home has 94 reviews.

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Showing 94 reviews matching selected criteria
Review from Lorraine P (Daughter of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience

My mum is very well cared for and all the staff are 100% behind the caring and well being of my mum. The home is very clean and the staff are always helpful when and if I need to ask them anything.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for your kind words. I am delighted my team's care and support have made such a positive difference.

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Review from Nicola W (Daughter of Resident) published on 25 June 2026 Submitted via Website
Overall Experience
I am astonished by the 5 star reviews found on here as this was certainly not our recent experience of Hillside. The entire place is shabby and dirty. The grounds are overgrown and neglected, as is the interior. Rooms are miserable, dirty and lacking any comfort. The photos advertised in the brochure must have been taken long ago!
I have to say that a handful of the staff were lovely and did seem to care, however some of them we found as rude, uncaring and quite frankly neglectful. Personal items went missing, despite being labelled / named.
Hillside accept patients at end of life, however no provisions are made for loved ones to stay with them, which in my opinion is completely unacceptable. Considering what is charged for residents to stay here, providing a reclining chair / bed to accommodate loved ones should be standard - as would happen in an NHS hospital.

If this is considered 'Gold Standard' I shudder to think how bad these homes can be!

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to share your feedback regarding your recent experience at Hillside. We were saddened to read your comments, particularly at such a difficult time for your family.

The concerns you raised, including those relating to the environment, personal belongings, staff...  

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Review from Anthony S (Son of Resident) published on 2 June 2026 Submitted via Postal Card
Overall Experience
It is an excellent care home. The manager is outstanding and the staff are caring providing residents with the support and attention they need. They are always available when required.

What I appreciate most about this place is that they truly listen whenever I have a concern to raise, and their communication is very good. I am kept regularly updated about everything related to my dad and his care plan is reviewed frequently.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home
Thank you for your kind words about Hillside Nursing Home. It's really lovely to hear that you feel listened to and kept informed about your dad's care. We know how important good communication is, so it means a lot to know you feel supported and reassured.
Your comments about our team mean so much to us too. Thank you again for sharing your feedback.
Best wishes,

Maribelle

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Review from Mark R (Friend of Resident) published on 7 May 2026 Submitted via Website
Overall Experience
A well run home clean and safe
Friendly professional caring staff
Well cooked meals smell lovely there.

Engaging activities, and accommodating interests of the individual eg reading and glasses are looked after and made available to the users, personal belongings are labelled appropriately for each resident

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your kind words about Hillside Nursing Home. It's really lovely to hear that you find our home feels safe, welcoming and well run. We're also so pleased the care and professionalism of our team has stood out to you, along with the activities and the attention given to each of...  

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Review from C B (Relative of Resident) published on 9 April 2026 Submitted via Website
Overall Experience

Never did I think that I would speak so highly of a nursing home. That was until a member of my family was placed at Hillside. The staff are guided by a truly remarkable manager and everyone is treated like family, whether you are a resident, employee or a visitor. Your family are treated with the same love as they would offer their own family. It's a very special place.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for such kind and heartfelt words. It truly means a great deal to all of us here at Hillside Nursing Home.

To hear that your experience has changed your perception in such a positive way is incredibly special. We care deeply about creating a home where residents, families and visitors...  

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Review from Janine T (Daughter of Resident) published on 31 March 2026 Submitted via Website
Overall Experience

What an amazing care home! Not only are the team friendly, kind, fun and professional but they have looked after dad so well that he is looking better, well fed and very happy. There is always a smiling face and nothing is too much trouble. It's a well run care home and we always feel welcome! Great activities for the residents and very inclusive. Thank you Hillside Care Home

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you so much for such a lovely review. It's really nice to hear how well your dad is doing and that he's happy and being so well looked after at Hillside Nursing Home.

It means a lot to know you feel welcome when you visit, and that the team's warmth and friendliness come across so clearly....  

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Review from Lesley R (Daughter of Resident) published on 23 March 2026 Submitted via Website
Overall Experience

Sad to say the level of care was absolutely appalling and the room was awful dad walked talked and was self caring he just needed a bit of guidance. This was like a military operation, I got there they gave him a shaved head he is a man that always loved his mid length hair, we were not even consulted , he was the given mild sedation to settle him in as he was not sleeping within 2 days he could not walk could not eat and they put pads on him that upset him so much day 5 he was in hospital with a severe infection , he is now in a new home, walks talks and no pads self caring , he is now the person he was before he got there. I felt quite intimidated when I tried to ask questions in the office I had 4 people at me a absolute disgrace

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Review from Raymond C (Husband of Resident) published on 6 March 2026 Submitted via Website
Overall Experience

My wife of Sixty three years has been at Hillside for Five years with cronic Dementia , The staff have looked after her with care dignity and patience. I cannot find one thing that i can find fault with

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing such kind words about Hillside. Caring for someone you have shared so many years with is never easy, and it means a great deal to hear that your wife has been looked after with such care, dignity and patience.

Our team work very hard to support residents with compassion and...  

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Review from Stefan T (Son-in-law of Resident) published on 5 March 2026 Submitted via Website
Overall Experience

Mum has been in for a couple of weeks now, and our first impression is one of a friendly caring environment. The office team as well as the HCAs have looked after her, and if needed ensured that she is safe, at the same time saying no when necessary. Mum is very independently minded and appears to be settling in nicely.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to share your first impressions of Hillside Nursing Home. It's lovely to hear that your mum has been settling in well and that the home has felt friendly and caring from the start. We're also incredibly pleased that both the office team and care staff have been able to...  

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Review from M G (Brother of Resident) published on 13 February 2026 Submitted via Postal Card
Overall Experience

I am entirely content with the level of care given to my brother by all staff at the home. It seems to me to be a warm and friendly environment for all the residents, and I have heard nothing from other people to change that view. On a slightly critical note, I am glad that the home decided not to go ahead with a proposed new policy of residents having to see their visitors solely in their rooms, not the lounge. Common sense prevailed.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to share your experience and feedback. We really appreciate it.

Best wishes,

Maribelle

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Review from Tammy D (Daughter of Resident) published on 10 February 2026 Submitted via Website
Overall Experience
My lovely Mum was looked after so well at Hillside Nursing Home. Mum was there for a year and a half and was always treated with such dignity and respect. She was always clean and tidy and her room was spacious and clean. The care was evident in the way that the lovely staff treated Mum. Last week Mum deteriorated quite quickly and sadly passed on the 4th February. Mum was kept so comfortable by the home during her last days.
My Dad visited Mum every day that she was at Hillside, except for 2 weeks when he had an operation. He was always made to feel welcome as was I. Myself and Dad were always kept up to date with Mum's care.
Hillside is so supportive of residents' families/friends in my opinion and it is a happy Care Home.

I cannot thank Hillside enough for all that they did for my Mum x

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your experience of Hillside. It means so much to us to know that your Mum was cared for with dignity and kindness throughout her time here, and that she was kept comfortable and settled, especially in her final days.

We know how difficult these times can be for families, so...  

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Review from P H (Friend of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience
My friend, who has been a resident for nearly three years, is well looked after, especially during the day. Night care has and can be unsatisfactory when getting the resident up, wash and dressing. Staff are kind and patient, quick to respond.

All aspects of care are carried out well and quietly. No negative comments on management or day staff. Night staff often are rude and unhelpful, according to the service user.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to review our home. It is and has been our pleasure to care for your friend for the past three years and I am pleased to hear that you find staff kind and patient. I am sorry to hear that you feel that the quality of our night care team is inconsistent and I will...  

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Review from S D (Wife of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

My husband has been well looked after during his 2 years at Hillside. It has become his home and the staff make me feel like part of the family. They are very attentive and caring making sure his needs are met. I am updated regularly on anything concerning my husband. I also find the office staff very welcoming and helpful.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to leave us a review. Best wishes, Maribelle

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Review from T W (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

We are very happy with the care given to our cherished mum at Hillside. The compassion, dignity and patience shown to our mum over the last 6 years has been exemplary. We have a good relationship with Carers, Nursing staff and Management alike, and feel reassured in her care during these extremely difficult times for the family.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for your kind words. It is our pleasure and privilege to care for your mum. Best wishes, Maribelle

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Review from Sharon H (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

My mother has been a resident at Hillside for 6 years now with declining health however, during all that time the one thing that we haven't had to worry about is the level of care that she receives at Hillside. Family visit at least twice a week and she is always well cared for, in her own clothes and clean - we have always been very impressed by the level of care she receives and how she is seen as person with dignity and choices. The staff respond very well to changes in her condition and are constantly updating her care plan. We are very happy with Hillside and its staff.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your views on our home. Your feedback is greatly appreciated and we are happy that you are happy with your choice of care for your mother. Best wishes, Maribelle

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Review from J B (Daughter-in-law of Resident) published on 8 October 2025 Submitted via Postal Card
Overall Experience

I am very happy with the care given to my mother in law. The staff have looked after her needs very well. I find the staff very helpful and friendly, and are very approachable.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to share your experience of our home. Best wishes, Maribelle

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Review from Vince M (Son of Resident) published on 24 September 2025 Submitted via Website
Overall Experience

Dad's been residing in Hillside care home for the last 3 years living with severe dementia and sometimes exhibiting very challenging behaviour. The staff treat everybody with compassion, patience and dignity and they're well trained and attentive. There's good camaraderie not only between the staff but really good bonds exist with the residents too. No complaints with the food/drink. Dad's room could do with a coat of paint but it's clean and comfortable and meets his needs. There are daily activities, entertainer performances, outings and family-inclusive events eg. BBQ's. The manager, Maribelle, never seems to leave the building (but probably should!) She's approachable, knowledgeable and has helped us through challenging times. It's a difficult time moving a relative into care and I'm now having to make care home provision for my Mum as well. Given my experience of Hillside Care Home over the last 3 years, I have no hesitation in placing my trust for her care in their hands too.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for your kind and thoughtful review. It has been a pleasure supporting your Dad over the last three years. Warm wishes,

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Review from Sonja M (Friend of Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience

We only visit occasionally. The staff are amazingly welcoming, kind, and respectful. We have been in many homes and have to admit we were a bit disappointed in the lounge area, there is no opportunity to avoid the TV, our friend is used to quietude. Today, there was a smell. Maybe it could be cleaner and a bit more attractive in bedrooms. No experience of food or activities, or value for money.

Reply from Maribel Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to share your review. I am happy to hear you found our staff welcoming, kind and respectful. We always strive to make our home a comfortable and enjoyable place for all our residents and visitors. Kind regards,

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Review from P M (Friend of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

The staff, both in reception, and care are excellent. The residents are treated with care, dignity and respect. The only thing I would say is that the place is dirty. White doors have areas of black where hands have been. They have never been cleaned. The whole place could do with a thorough clean and made brighter and tidier.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your kind words about our team. Regards,

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Review from P H (Friend of Resident) published on 19 August 2025 Submitted via Website
Overall Experience

My best friend has recently moved to a Care Home in another part of the country. So I just wanted to say a big thank you for all you have done for him during his time at Hillside over the last few years. You have shown great kindness when organising activities for him which he has always seemed to enjoy. I know he had a particular soft spot for some members of staff and the empathy you have shown him since his illness has taken hold is very much appreciated !! Thank you again & best wishes to you all at Hillside. As soon as I hear the name of his new care home I will once again continue my visits.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for your lovely words. I am delighted to hear your friend enjoyed his time with us, and we truly appreciate your kind wishes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 April 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 17 Jul 2026

    There are some moments at Hillside Nursing Home that feel a little extra special, and celebrating Howard’s 89th birthday was certainly one of them. We brought everyone together to mark...

  • 13 Jul 2026

    On 4 May 2026, everyone at Hillside Nursing Home came together to celebrate a remarkable milestone as our lovely Muriel marked her 100th birthday. The special occasion brought together around...

  • 12 Sep 2025

    Hillside Nursing Home recently organised its very first residents’ day trip, and it turned out to be a truly memorable occasion. The outing took residents to Old MacDonald’s Farm Fun...

Upcoming Events

There are no upcoming events for Hillside Nursing Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Hillside Nursing Home.

Meet the Team (1)

Maribelle Law
Maribelle LawJob Title:Care Home ManagerJoined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.

Frequently Asked Questions about Hillside Nursing Home

What types of Care is Hillside Nursing Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillside Nursing Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Hillside Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.

How far is Hillside Nursing Home to the centre of Romford?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Nursing Home to verify any information. View our terms and conditions. Hillside Nursing Home has an Enhanced Service -more info.