Hillside Nursing Home

North Hill Drive, Harold Hill, Romford RM3 9AW
Review Us
9.6 81 Reviews
  • Hillside Nursing Home, Romford
Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for other carers in the Romford area. Staff have a wide range of care expertise and strive for a professional service that adheres to the policies of the Care Quality Commission while looking to have all residents feel they are receiving a personal service.

'It’s what’s inside that counts'- Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Hillside, the staff. Care workers are the heart of the business. Hillside Nursing Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

They have a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flowerbeds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
Show Hillside Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1450
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1650 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maribelle Law (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Anytime, expect meal times and bed time.


    11:00-


    14:00

Parking

  • 15 free parking space available

Hillside Nursing Home Reviews (81)

9.6

Hillside Nursing Home has a Review Score of 9.6 (9.600) out of 10, based on 17 reviews in the last 2 years.
Over all time Hillside Nursing Home has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hillside Nursing Home
  • 29
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Total of 81, showing 1-20
Review from Sonja M (Friend of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We only visit occasionally. The staff are amazingly welcoming, kind, and respectful. We have been in many homes and have to admit we were a bit disappointed in the lounge area, there is no opportunity to avoid the TV, our friend is used to quietude. Today, there was a smell. Maybe it could be cleaner
and a bit more attractive in bedrooms. No experience of food or activities, or value for money.
Reply from Maribel Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to share your review. I am happy to hear you found our staff welcoming, kind and respectful. We always strive to make our home a comfortable and enjoyable place for all our residents and visitors. Kind regards,

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Review from Anthony S (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided by the staff at Hillside Nursing Home. They are attentive, approachable and have a genuine sincerity in looking after the residents, one of whom is my father who has been at the home since 2022. The management have a hands-on approach and always greet visitors
with a smile. They make everyone feel welcome and I would not hesitate to recommend Hillside. I can honestly say that there has not been a single concern since my father arrived here and I am impressed with the homely environment.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

I really appreciate your kind feedback; it means a lot to me and my team. Warm regards,

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Review from M W (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillside Nursing Home has made a big change in my father's health. He seems happy and content - the staff are all very friendly and helpful. Whenever you need something done - it is done straight away. Food always looks good - never anything left on the plate. The home is clean and bright.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for your kind review. I am pleased your father is happy and that our team's care and attention make a difference each day.

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Review from P H (Friend of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My best friend has recently moved to a Care Home in another part of the country. So I just wanted to say a big thank you for all you have done for him during his time at Hillside over the last few years. You have shown great kindness when organising activities for him which he has always seemed to enjoy.
I know he had a particular soft spot for some members of staff and the empathy you have shown him since his illness has taken hold is very much appreciated !! Thank you again & best wishes to you all at Hillside. As soon as I hear the name of his new care home I will once again continue my visits.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for your lovely words. I am delighted to hear your friend enjoyed his time with us, and we truly appreciate your kind wishes.

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Review from P M (Friend of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff, both in reception, and care are excellent. The residents are treated with care, dignity and respect. The only thing I would say is that the place is dirty. White doors have areas of black where hands have been. They have never been cleaned. The whole place could do with a thorough clean and
made brighter and tidier.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your kind words about our team. Regards,

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Review from Sue W (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the care of Hillside Nursing Home for nearly 3 years now. Mum has severe dementia, is bed ridden and needs two-handed care. The ethos of management and staff at Hillside is amazing; residents are treated and cared for as if they are family. There are always many staff on shift when
I visit. Communication from staff is excellent, whether that is regarding updates; or needing to find solutions to arising problems. So far, I have not met one grumpy member of staff! Having had an awful previous care home experience for Mum, I cannot recommend Hillside enough for peace of mind for the care of your loved one.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to share your experience of our home. Your feedback means a lot to us.

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Review from T V (Brother-in-law of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have visited the care home on a number of occasions since 2024 till now at different times, and always found the staff attentive and helpful.
They are happy to discuss my brothers behaviour cheerfully and honestly.
Maybe a new bed would help him to sleep.
He looks a lot more tidy.
He takes his
meds on time.
He is eating regularly.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your experience of our home.

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Review from Janine E (Daughter-in-law of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law admitted a few days ago. Cannot fault the care she has been given. All staff have been fantastic towards her and always make time to answer any questions we have. It's been great to see her out of bed and joining in with the other residents in the shared lounge.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your experience. I'm thrilled to hear your mother-in-law is thriving already!

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Review from Karen G (Friend of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is very welcoming and has a very homely atmosphere. All the staff are very polite and very helpful. I enjoy my visit as so welcoming. Facilities are very good and I'm always offered a cup of tea while I am visiting.
Reply from Maribelle Law, Care Home Manager at Hillside Nursing Home

Thank you for your lovely review. It's always a pleasure to have you visit, and we look forward to welcoming you again soon.

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Review from Peter S (Husband of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression when my wife was admitted, and still is, the home is very secure and clean. Her single room is a good size and comfortable. There are some residents with greater needs compared to my wife, for example, aggression, verbally and physically. But staff take it in good humour and would
talk them out of it. Staff are always in attendance, walking, feeding and holding hands with them. I am very pleased with Hillside including staff. In my opinion previous homes and hospitals have not wanted to accept responsibility or are not professional dealing with dementia care.
Reply from Maribelle Law, Care Home Manager at Hillside Nursing Home

Thank you for sharing your positive experience with us. We're pleased to hear that you found our home secure, clean, and comfortable for your wife.

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Review from V S (Friend of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my friend regularly over the last month and have been so impressed with this care home.
I am welcomed by cheerful and caring staff and nothing seems too much trouble for any of them.
My friend is content and feels treated well with respect and care.
The atmosphere is relaxed
and enjoyable.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing such a positive review! We're thrilled to hear that you've been impressed by our cheerful and caring staff.

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Review from T T (Cousin of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Recently visited my relative who has been a resident for 4 years now. Was offered tea and biscuits on arrival and several staff members interacted with us including kindly bringing two chairs to my relative's room for myself and my husband (this has not happened before!). All the staff were professional,
polite and attentive. My cousin commented that the choice of food is good and plentiful. My only complaint would be is the bedroom is rather cluttered and needs a clean and tidy (granted my cousin does have a lot of belongings) and his ensuite toilet was not operational and the light still not working which I first noted last December!
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Our aim at Hillside Nursing Home is to provide our residents with the highest standards of care and support. We are sorry to read your comments and would request that you contact our Home Manager immediately on 01708346077 to discuss any concerns you may have.

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Review from D W (Niece of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident since February 2024. I have visited a number of times and have always been impressed with how caring and helpful the staff are. Never a problem to ask them a question and my aunt has said how many things are organized for the residents.
My aunt looks much better in herself
and is always spotlessly clean and always seems happy.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Hello, thank you for taking the time to leave a positive review. We are grateful for your kind words!

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Review from Ynez M (Daughter-in-law of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff greeted me with warmth and smiles. Residents were in the common room where there was a TV and a radio on. Some residents were singing along to music. Xmas decorations were up, and my father-in-law was spotless as were the other residents.
The senior nurse took time to discuss some health
matters, and the main carer went with me to the father-in-law's room so that I could determine if he needed anything else.
The whole place is spotless.
The care staff were happy to chat with me and make me tea whilst I sat with the father-in-law.
As I was leaving, some of the staff came in with a tea tray holding cupcakes decorated in the Scots flag, they had highland music on and were wearing kilts in honour of St Andrews Day. Some residents got up to dance as well. It was joyful.
This home is a happy one, all the staff demonstrate a caring attitude to the residents and I know they have their best interests at heart
As usual, it was a positive and productive visit.
Thank you.
Reply from Maribelle, Home Manager at Hillside Nursing Home

Wow, what a fantastic review of our home, thank you for sharing. I'm thrilled that the hard work and dedication of my team shines through. Warmest regards, Maribelle

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Review from Gillian D (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff to be very professional and caring with all patients at the home.
Communication was excellent.
I would have no issues in highly recommending the home.
Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

Thank you very much for your kind review about Hillside Nursing Home. We will continue striving to provide the best care for all our residents. Kind regards

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Review from Michael L (Son of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is currently a resident at Hillside.
Whenever we visit, we always find the staff courteous and helpful. My mother is not an easy lady to handle but the staff show great patience and skill with dealing with all her needs. I would thoroughly recommend this home, don't be put off by the exterior,
it's the staff inside that matter, they are 5 star.
Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

Thank you for sharing your positive experience with Hillside. It's great to hear that the staff's courtesy, helpfulness, patience, and skill in dealing with your mother's needs have made a significant impact. Your recommendation means a lot to us. Kind Regards

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Review from S L (Daughter-in-law of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Hillside for a few months now and we have found all the staff here exceptional. She is not the easiest person to handle but they care for all her needs and we are very grateful. All the staff are friendly and go above and beyond to help. Thank you.
Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

We greatly appreciate your kind words about Hillside Nursing Home and the exceptional care provided to your mother-in-law. It's heart warming to hear that the staff's dedication and friendliness have made a positive impact. Your gratitude is truly appreciated, and we are committed to continuing to provide the best care and support to all our residents. Thank you for sharing your feedback! Kind regards.

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Review from Jeff B (Son of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 91 year old mother was referred to the care home by the NHS to recover from a broken leg and Covid. The initial care plan put in place was explained very well on her arrival and the care that she received throughout her stay was first-class. All the staff at Hillside were kind, considerate, compassionate,
thoughtful and very attentive. Although the condition of decoration throughout the care home looked a bit tired on our arrival, a complete redecoration and refurbishment of the site was underway mid-June 2023. A big thank you to all the staff on behalf of my mother.
Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you for sharing your positive feedback about Broxbourne nursing home. We are delighted to hear that your mom has been well looked after and is happy. We appreciate your input and will continue striving to provide exceptional care service to all our residents. Kind Regards.

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Review from R D (Son of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillside Nursing Home looked after my dad for 18 months. He was cared for, kept clean and fed well. Staff were helpful and kind.
Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care you father received during his stay. At Hillside nursing home we strive to provide exceptional care service to all our residents. Kind Regards.

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Review from P T (Wife of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the way my husband is looked after in Hillside Nursing Home. He is a handful.
Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you so much for an amazing review of the Hillside Nursing Home. We strive to provide exceptional care services to all our residents. Kind regards.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Hillside Nursing Home is calculated as follows: ( (127 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 185 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Maribelle

Maribelle Law

Job Title: Care Home Manager Joined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.

Frequently Asked Questions about Hillside Nursing Home

What types of Care is Hillside Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillside Nursing Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Hillside Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Hillside Nursing Home to the centre of Romford?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Nursing Home to verify any information. View our terms and conditions. Hillside Nursing Home has an Enhanced Service - more info.