Hillside Nursing Home

North Hill Drive, Harold Hill, Romford RM3 9AW
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9.6 81 Reviews
  • Hillside Nursing Home, Romford
Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for other carers in the Romford area. Staff have a wide range of care expertise and strive for a professional service that adheres to the policies of the Care Quality Commission while looking to have all residents feel they are receiving a personal service.

'It’s what’s inside that counts'- Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Hillside, the staff. Care workers are the heart of the business. Hillside Nursing Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

They have a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flowerbeds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
Show Hillside Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1450
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1650 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maribelle Law (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Anytime, expect meal times and bed time.


    11:00-


    14:00

Parking

  • 15 free parking space available

Hillside Nursing Home Reviews (81)

9.6

Hillside Nursing Home has a Review Score of 9.6 (9.600) out of 10, based on 17 reviews in the last 2 years.
Over all time Hillside Nursing Home has 81 reviews.

Overall Experience
  • 47
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Date Published
  • 81
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  • 17
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Reviewer Connection to Hillside Nursing Home
  • 29
  • 16
  • 8
  • 7
  • 4
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  • 2
  • 2
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  • 1
  • 1
  • 1
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  • 1
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Total of 81, showing 21-40
Review from Pauline C (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my mother moved in to Hillside Nursing Home the management and staff have been extremely welcoming, supportive, professional and helpful Nothing is too much trouble and everybody is so kind and thoughtful. My mum is so happy and I'm so lucky she is cared for by a team who treat her with
dignity and empathy while at the same time ensuring she is well cared for and safe.
thank you so much for all you do - our Hillside Nursing Home family.
Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

Thank you for such a kind review. Our Gold Care family is filled with skilled and compassionate people - we are incredibly proud of our staff. Wishing you and your loved ones good health.

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Review from D O (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum receives on a daily base is second to none! The staff are incredibly caring and show my mum so much respect. I am very grateful to them. Yes the establishment is a little tired looking, but the care Mum receives is great and at the end of the day Mum's happiness is all that matters.
I know if ever I needed to speak to any member of staff at Hillside I can anytime of day or night full with confidence, which means a lot to me.
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Review from Vivienne O (Sister of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My twin brother moved into Hillside Nursing Home from the hospital, he settled in right away due to the staff always being there to assist him in his daily routine, so he was able to go into the lounge and sit with the other patients during the day. The home was always spotless and the other patients
as well, my brother enjoyed engaging with the staff with a little bit of their own language.
I cannot thank all at Hillside for making my brother's stay as comfortable as he could be with his illness.
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Review from Christine C (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, as always, were very welcoming and friendly.
My sister and I were offered tea and biscuits - always a plus!
The lounge was festive with a beautiful Xmas tree.
My dad has been with Hillside for nearly three years, and he is always happy.
My family and I are extremely pleased and thankful
for the care and attention my dad receives.
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Review from Stephen S (Cousin of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my relative was only in Hillside Nursing Home for a short period of time it was obvious that she benefitted from the care and attention received. At all times the staff were helpful to me and my relatives friends. Taking time to ensure that we were left fully informed throughout. It was very
comforting to know she was in such caring hands.
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Review from Barry F (Son of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family would like to extend our many thanks to you all for the love and care given to our mum.
Mum came into Hillside in January 2020 and was not expected to live for very long. However, both you and the entire team made every effort to ensure our mum was safe, comfortable and well cared for. Remarkably,
mum went on to live for a 22 months.
We recognise the significant challenges and constraints placed on you and your team over the past two difficult years caused by Covid and government cutbacks but the Hillside team at no time allowed this to detract from your core purpose of giving the very best care to our mum.
Our family are forever in your debt for the personal attention, compassion, and dignity shown to her throughout her stay up to and including her sad passing this morning.
Please extend our sincere thanks to all who got to know our mum and who devoted so much time and effort caring for her.
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Review from L H (Son of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ongoing care continues to be good. This review is to say "thanks" for the preparation prior to my father's recent clinical group review. The manager and the team prepared supporting data/evidence in advance and provided a comprehensive pack for the assessor on the day. Thanks again. Really appreciate
the team's help.
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Review from Mary O (Wife of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillside Nursing Home is a fantastic place. The staff are very caring and always cheerful despite the difficult job they have. My husband was poorly when he first became a president and the staff have worked hard with him to improve his mobility etc.
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Review from Tony M (Son of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
General care and staff.
Responsive to family requirements and requests, really resident focused.
Approachable.
Outside a bit scruffy but care very good.
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Review from J C (Son of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As others have said, the outside of the home is a little disappointing, shabby and a bit uncared for, but once your inside and you meet the staff, this is where it really matters. My mom has only been here a few weeks and so far very impressed with the care she is receiving. Staff are lovely, professional
and cheerful. I feel very happy when I leave there knowing she is being looked after very well.
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Review from Katy C (Granddaughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently my Nan was placed into Hillside Nursing Home for end of life care. I can honestly say that the staff in this home were second to none. Even though her time at Hillside was short she was treated with nothing but dignity even down to her passing. The carers in this homemade her and us as a family
feel completely at ease with her being there. The support the staff in the home offered everyone involved was amazing. The home were extremely accommodating even allowing my Nan's great children in to see her which we know meant a lot to her in those final days as she was really close to them.
Thank you to all the staff at Hillside Nursing what you did for us will always be remembered. You made a very hard time that little bit more bearable.
The building may look a bit tired but that is just cosmetic, The cleanliness was excellent and the building always smelt extremely clean.
Covid measures in place are good and they are clearly treating the resident's safety as their priority.
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Review from G M (Wife of Resident) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care was excellent, mattress was not satisfactory.
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Review from Caroline B (Daughter of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Hillside Nursing Home is fantastic. The staff truly care for the residents and families can be assured that their relatives will be well looked after!
They have gone above and beyond to protect residents and staff throughout the pandemic and their effort has ensured they’ve not had a single
case of the virus in the home.
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Review from M B (Daughter of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having previously had a bad experience with a vare home elsewhere I was worried when Mum was moved here from hospital but shouldn't have worried. Every member of staff is so helpful, attentive and so kind. My mum looks so well cared for and the place is so clean.
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Review from Alison Q (Daughter of Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, always flexible to needs of both resident and wider family.
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Review from M H (Brother of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All fine, thanks.
Reply from Jemar Legister, Marketing Associate at Hillside Nursing Home

Thank you for taking the time out to leave a review.

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Review from D T (Ex Family Member) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ex-husband has resided at Hillside since the first lockdown - March 2019. I have found the home to be run, by the manager and her hand-picked staff, excellently. In fact, it is a pleasure for me to visit. Everyone within is friendly and treat the residents with care and respect. This gives me the
assurance that our loved one is being given the best care. I highly recommend Hillside.
Reply from Jemar Legister, Marketing Associate at Hillside Nursing Home

Thank you for taking the time out to leave such an insightful review. We are happy to hear that you're satisfied with the quality of care provided at Hillside Nursing Home. Our wonderful care staff ensures each resident is treated with the dignity, tender care and respect they deserve. We strive to create a home from home atmosphere within our homes to ensure each resident lives a happy and fulfilled life during their stay. Thank you again, and stay safe.

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Review from Keith P (Son of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Disappointing first impression. Although the outside could do with a bit of attention, few flowers in the flower beds would enhance the home’s appearance tenfold.
Once inside it is very efficiently run by the staff, Covid safety is fully observed.
All of the staff are very caring looking after the
patients. I go home after visiting my mum knowing she is in safe and caring hands, thank you to all the staff.
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Review from Julie W (Daughter of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care home itself is very run down and shabby, the staff however are very nice and kind to the residents.
However, I felt that at times the staff did not know what they were actually doing, lack of communication and on several occasions, I had to explain that my mum was here on a temporary basis,
they do not encourage residents to be self-sufficient which is important when you are staying there for a short period.
I had to more or less re-write my mum's care plan as she was able to do things that they said she could not, they did not provide me with regular updates on my mum, and the visiting times are awful, changed my mum's GP without my knowledge and had to complain about a man showering my mum on his own.
To be honest, if you are looking for a care home for your loved one think twice about sending them here.
Reply from Maribelle Law, Home Manager at Hillside Nursing Home

I am sorry that you feel you did not have a positive experience during your mother's stay. The care we provide for our residents is of the utmost importance and we take any criticism very seriously in the hope that we can learn from it.
We have a team of trained staff with considerable experience in the care industry. Our staff undergo regular refresher training courses and work hard to give our residents a quality of life that incorporates their dignity and privacy. The home is currently being redecorated and we have dedicated domestic staff who work hard to maintain a safe, clean environment. Our staff go the extra mile and have put forth an extensive effort to keep our care home safe and free of Coronavirus. I will contact you via e-mail to discuss your review in more depth.
At Hillside, we are taking reviews very seriously and we’re constantly striving for feedback to improve our services. We would like to wish your mum well and wishing her good health.

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Review from A Y (Granddaughter of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All PPE precautions are taken.
Good to see my nan well and healthy.
Should have a blanket, as she is 104-years-old and visits our outside!
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review. The home works hard to ensure that everyone is safe and well and I am certain that we will have a blanket for garden visits. I will contact them to ensure that this is always available. Kind regards

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Hillside Nursing Home is calculated as follows: ( (127 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 185 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Maribelle

Maribelle Law

Job Title: Care Home Manager Joined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Nursing Home to verify any information. View our terms and conditions. Hillside Nursing Home has an Enhanced Service - more info.