
This home is a happy one, all the staff demonstrate a caring attitude to the residentsYnez M(Daughter-in-law of Resident/Service User)

don't be put off by the exterior, it's the staff inside that matter, they are 5 star.Michael L(Son of Resident/Service User)

My mum is so happy and I'm so lucky she is cared for by a team who treat her with dignityPauline C(Daughter of Resident/Service User)

This home is a happy one, all the staff demonstrate a caring attitude to the residentsYnez M(Daughter-in-law of Resident/Service User)

don't be put off by the exterior, it's the staff inside that matter, they are 5 star.Michael L(Son of Resident/Service User)

My mum is so happy and I'm so lucky she is cared for by a team who treat her with dignityPauline C(Daughter of Resident/Service User)

Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.
Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for...
Care Provided by Hillside Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Hillside Nursing Home for full pricing details and T&Cs.
Contact Hillside Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Maribelle Law(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (55)
Visiting
- Anytime, expect meal times and bed time. 11:00- 14:00
Parking
- 15 free parking space available
Hillside Nursing Home Reviews (94)
Hillside Nursing Home has a Review Score of 9.4 (9.407) out of 10, based on 25 reviews in the last 2 years.
Over all time Hillside Nursing Home has 94 reviews.
Hillside Nursing Home has made a big change in my father's health. He seems happy and content - the staff are all very friendly and helpful. Whenever you need something done - it is done straight away. Food always looks good - never anything left on the plate. The home is clean and bright.
Thank you for your kind review. I am pleased your father is happy and that our team's care and attention make a difference each day.
Mum has been in the care of Hillside Nursing Home for nearly 3 years now. Mum has severe dementia, is bed ridden and needs two-handed care. The ethos of management and staff at Hillside is amazing; residents are treated and cared for as if they are family. There are always many staff on shift when I visit. Communication from staff is excellent, whether that is regarding updates; or needing to find solutions to arising problems. So far, I have not met one grumpy member of staff! Having had an awful previous care home experience for Mum, I cannot recommend Hillside enough for peace of mind for the care of your loved one.
Thank you for taking the time to share your experience of our home. Your feedback means a lot to us.
They are happy to discuss my brothers behaviour cheerfully and honestly.
Maybe a new bed would help him to sleep.
He looks a lot more tidy.
He takes his meds on time.
He is eating regularly.
Thank you for sharing your experience of our home.
Mother-in-law admitted a few days ago. Cannot fault the care she has been given. All staff have been fantastic towards her and always make time to answer any questions we have. It's been great to see her out of bed and joining in with the other residents in the shared lounge.
Thank you for sharing your experience. I'm thrilled to hear your mother-in-law is thriving already!
This care home is very welcoming and has a very homely atmosphere. All the staff are very polite and very helpful. I enjoy my visit as so welcoming. Facilities are very good and I'm always offered a cup of tea while I am visiting.
Thank you for your lovely review. It's always a pleasure to have you visit, and we look forward to welcoming you again soon.
My first impression when my wife was admitted, and still is, the home is very secure and clean. Her single room is a good size and comfortable. There are some residents with greater needs compared to my wife, for example, aggression, verbally and physically. But staff take it in good humour and would talk them out of it. Staff are always in attendance, walking, feeding and holding hands with them. I am very pleased with Hillside including staff. In my opinion previous homes and hospitals have not wanted to accept responsibility or are not professional dealing with dementia care.
Thank you for sharing your positive experience with us. We're pleased to hear that you found our home secure, clean, and comfortable for your wife.
I am welcomed by cheerful and caring staff and nothing seems too much trouble for any of them.
My friend is content and feels treated well with respect and care.
The atmosphere is relaxed and enjoyable.
Thank you for sharing such a positive review! We're thrilled to hear that you've been impressed by our cheerful and caring staff.
Recently visited my relative who has been a resident for 4 years now. Was offered tea and biscuits on arrival and several staff members interacted with us including kindly bringing two chairs to my relative's room for myself and my husband (this has not happened before!). All the staff were professional, polite and attentive. My cousin commented that the choice of food is good and plentiful. My only complaint would be is the bedroom is rather cluttered and needs a clean and tidy (granted my cousin does have a lot of belongings) and his ensuite toilet was not operational and the light still not working which I first noted last December!
Our aim at Hillside Nursing Home is to provide our residents with the highest standards of care and support. We are sorry to read your comments and would request that you contact our Home Manager immediately on 01708346077 to discuss any concerns you may have.
My aunt looks much better in herself and is always spotlessly clean and always seems happy.
Hello, thank you for taking the time to leave a positive review. We are grateful for your kind words!
The senior nurse took time to discuss some health matters, and the main carer went with me to the father-in-law's room so that I could determine if he needed anything else.
The whole place is spotless.
The care staff were happy to chat with me and make me tea whilst I sat with the father-in-law.
As I was leaving, some of the staff came in with a tea tray holding cupcakes decorated in the Scots flag, they had highland music on and were wearing kilts in honour of St Andrews Day. Some residents got up to dance as well. It was joyful.
This home is a happy one, all the staff demonstrate a caring attitude to the residents and I know they have their best interests at heart
As usual, it was a positive and productive visit.
Thank you.
Wow, what a fantastic review of our home, thank you for sharing. I'm thrilled that the hard work and dedication of my team shines through. Warmest regards, Maribelle
Communication was excellent.
I would have no issues in highly recommending the home.
Thank you very much for your kind review about Hillside Nursing Home. We will continue striving to provide the best care for all our residents. Kind regards
Whenever we visit, we always find the staff courteous and helpful. My mother is not an easy lady to handle but the staff show great patience and skill with dealing with all her needs. I would thoroughly recommend this home, don't be put off by the exterior, it's the staff inside that matter, they are 5 star.
Thank you for sharing your positive experience with Hillside. It's great to hear that the staff's courtesy, helpfulness, patience, and skill in dealing with your mother's needs have made a significant impact. Your recommendation means a lot to us. Kind Regards
My mother-in-law has been a resident at Hillside for a few months now and we have found all the staff here exceptional. She is not the easiest person to handle but they care for all her needs and we are very grateful. All the staff are friendly and go above and beyond to help. Thank you.
We greatly appreciate your kind words about Hillside Nursing Home and the exceptional care provided to your mother-in-law. It's heart warming to hear that the staff's dedication and friendliness have made a positive impact. Your gratitude is truly appreciated, and we are committed to continuing to...
My 91 year old mother was referred to the care home by the NHS to recover from a broken leg and Covid. The initial care plan put in place was explained very well on her arrival and the care that she received throughout her stay was first-class. All the staff at Hillside were kind, considerate, compassionate, thoughtful and very attentive. Although the condition of decoration throughout the care home looked a bit tired on our arrival, a complete redecoration and refurbishment of the site was underway mid-June 2023. A big thank you to all the staff on behalf of my mother.
Thank you for sharing your positive feedback about Broxbourne nursing home. We are delighted to hear that your mom has been well looked after and is happy. We appreciate your input and will continue striving to provide exceptional care service to all our residents. Kind Regards.
Hillside Nursing Home looked after my dad for 18 months. He was cared for, kept clean and fed well. Staff were helpful and kind.
Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care you father received during his stay. At Hillside nursing home we strive to provide exceptional care service to all our residents. Kind Regards.
I am pleased with the way my husband is looked after in Hillside Nursing Home. He is a handful.
Thank you so much for an amazing review of the Hillside Nursing Home. We strive to provide exceptional care services to all our residents. Kind regards.
thank you so much for all you do - our Hillside Nursing Home family.
Thank you for such a kind review. Our Gold Care family is filled with skilled and compassionate people - we are incredibly proud of our staff. Wishing you and your loved ones good health.
The care my mum receives on a daily base is second to none! The staff are incredibly caring and show my mum so much respect. I am very grateful to them. Yes the establishment is a little tired looking, but the care Mum receives is great and at the end of the day Mum's happiness is all that matters. I know if ever I needed to speak to any member of staff at Hillside I can anytime of day or night full with confidence, which means a lot to me.
I cannot thank all at Hillside for making my brother's stay as comfortable as he could be with his illness.
My sister and I were offered tea and biscuits - always a plus!
The lounge was festive with a beautiful Xmas tree.
My dad has been with Hillside for nearly three years, and he is always happy.
My family and I are extremely pleased and thankful for the care and attention my dad receives.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 17 Jul 2026
There are some moments at Hillside Nursing Home that feel a little extra special, and celebrating Howard’s 89th birthday was certainly one of them. We brought everyone together to mark...
- 13 Jul 2026
On 4 May 2026, everyone at Hillside Nursing Home came together to celebrate a remarkable milestone as our lovely Muriel marked her 100th birthday. The special occasion brought together around...
- 12 Sep 2025
Hillside Nursing Home recently organised its very first residents’ day trip, and it turned out to be a truly memorable occasion. The outing took residents to Old MacDonald’s Farm Fun...
There are no upcoming events for Hillside Nursing Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Hillside Nursing Home.
Meet the Team (1)

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Nursing Home to verify any information. View our terms and conditions. Hillside Nursing Home has an Enhanced Service -more info.