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Hillside Nursing Home

North Hill Drive, Harold Hill, Romford, London RM3 9AW
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This home is a happy one, all the staff demonstrate a caring attitude to the residentsYnez M(Daughter-in-law of Resident/Service User)
Hillside Nursing Home, Romford
don't be put off by the exterior, it's the staff inside that matter, they are 5 star.Michael L(Son of Resident/Service User)
Hillside Nursing Home, Romford
My mum is so happy and I'm so lucky she is cared for by a team who treat her with dignityPauline C(Daughter of Resident/Service User)
Hillside Nursing Home, Romford

Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for...  

Care Provided by Hillside Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,550 - £1,550£1,750 - £1,750
Residential Dementia Care£1,550 - £1,550£1,750 - £1,750
Nursing Care£1,650 - £1,650£1,850 - £1,850
Nursing Dementia Care£1,650 - £1,650£1,850 - £1,850

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Hillside Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Maribelle Law(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (55)

Visiting

  • Anytime, expect meal times and bed time. 11:00- 14:00

Parking

  • 15 free parking space available

Hillside Nursing Home Reviews (94)

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9.4

Hillside Nursing Home has a Review Score of 9.4 (9.407) out of 10, based on 25 reviews in the last 2 years. Over all time Hillside Nursing Home has 94 reviews.

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Showing 94 reviews matching selected criteria
Review from M W (Daughter of Resident) published on 19 August 2025 Submitted via Website
Overall Experience

Hillside Nursing Home has made a big change in my father's health. He seems happy and content - the staff are all very friendly and helpful. Whenever you need something done - it is done straight away. Food always looks good - never anything left on the plate. The home is clean and bright.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for your kind review. I am pleased your father is happy and that our team's care and attention make a difference each day.

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Review from Sue W (Daughter of Resident) published on 15 July 2025 Submitted via Website
Overall Experience

Mum has been in the care of Hillside Nursing Home for nearly 3 years now. Mum has severe dementia, is bed ridden and needs two-handed care. The ethos of management and staff at Hillside is amazing; residents are treated and cared for as if they are family. There are always many staff on shift when I visit. Communication from staff is excellent, whether that is regarding updates; or needing to find solutions to arising problems. So far, I have not met one grumpy member of staff! Having had an awful previous care home experience for Mum, I cannot recommend Hillside enough for peace of mind for the care of your loved one.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for taking the time to share your experience of our home. Your feedback means a lot to us.

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Review from T V (Brother-in-law of Resident) published on 25 June 2025 Submitted via Website
Overall Experience
We have visited the care home on a number of occasions since 2024 till now at different times, and always found the staff attentive and helpful.
They are happy to discuss my brothers behaviour cheerfully and honestly.
Maybe a new bed would help him to sleep.
He looks a lot more tidy.
He takes his meds on time.

He is eating regularly.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your experience of our home.

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Review from Janine E (Daughter-in-law of Resident) published on 27 January 2025 Submitted via Website
Overall Experience

Mother-in-law admitted a few days ago. Cannot fault the care she has been given. All staff have been fantastic towards her and always make time to answer any questions we have. It's been great to see her out of bed and joining in with the other residents in the shared lounge.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your experience. I'm thrilled to hear your mother-in-law is thriving already!

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Review from Karen G (Friend of Resident) published on 24 January 2025 Submitted via Website
Overall Experience

This care home is very welcoming and has a very homely atmosphere. All the staff are very polite and very helpful. I enjoy my visit as so welcoming. Facilities are very good and I'm always offered a cup of tea while I am visiting.

Reply from Maribelle Law, Care Home Manager at Hillside Nursing Home

Thank you for your lovely review. It's always a pleasure to have you visit, and we look forward to welcoming you again soon.

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Review from Peter S (Husband of Resident) published on 22 July 2024 Submitted via Postal Card
Overall Experience

My first impression when my wife was admitted, and still is, the home is very secure and clean. Her single room is a good size and comfortable. There are some residents with greater needs compared to my wife, for example, aggression, verbally and physically. But staff take it in good humour and would talk them out of it. Staff are always in attendance, walking, feeding and holding hands with them. I am very pleased with Hillside including staff. In my opinion previous homes and hospitals have not wanted to accept responsibility or are not professional dealing with dementia care.

Reply from Maribelle Law, Care Home Manager at Hillside Nursing Home

Thank you for sharing your positive experience with us. We're pleased to hear that you found our home secure, clean, and comfortable for your wife.

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Review from V S (Friend of Resident) published on 21 June 2024 Submitted via Postal Card
Overall Experience
I have been visiting my friend regularly over the last month and have been so impressed with this care home.
I am welcomed by cheerful and caring staff and nothing seems too much trouble for any of them.
My friend is content and feels treated well with respect and care.

The atmosphere is relaxed and enjoyable.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing such a positive review! We're thrilled to hear that you've been impressed by our cheerful and caring staff.

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Review from T T (Cousin of Resident) published on 14 May 2024 Submitted via Website
Overall Experience

Recently visited my relative who has been a resident for 4 years now. Was offered tea and biscuits on arrival and several staff members interacted with us including kindly bringing two chairs to my relative's room for myself and my husband (this has not happened before!). All the staff were professional, polite and attentive. My cousin commented that the choice of food is good and plentiful. My only complaint would be is the bedroom is rather cluttered and needs a clean and tidy (granted my cousin does have a lot of belongings) and his ensuite toilet was not operational and the light still not working which I first noted last December!

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Our aim at Hillside Nursing Home is to provide our residents with the highest standards of care and support. We are sorry to read your comments and would request that you contact our Home Manager immediately on 01708346077 to discuss any concerns you may have.

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Review from D W (Niece of Resident) published on 8 May 2024 Submitted via Website
Overall Experience
My aunt has been a resident since February 2024. I have visited a number of times and have always been impressed with how caring and helpful the staff are. Never a problem to ask them a question and my aunt has said how many things are organized for the residents.

My aunt looks much better in herself and is always spotlessly clean and always seems happy.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Hello, thank you for taking the time to leave a positive review. We are grateful for your kind words!

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Review from Ynez M (Daughter-in-law of Resident) published on 12 December 2023 Submitted via Website
Overall Experience
The staff greeted me with warmth and smiles. Residents were in the common room where there was a TV and a radio on. Some residents were singing along to music. Xmas decorations were up, and my father-in-law was spotless as were the other residents.
The senior nurse took time to discuss some health matters, and the main carer went with me to the father-in-law's room so that I could determine if he needed anything else.
The whole place is spotless.
The care staff were happy to chat with me and make me tea whilst I sat with the father-in-law.
As I was leaving, some of the staff came in with a tea tray holding cupcakes decorated in the Scots flag, they had highland music on and were wearing kilts in honour of St Andrews Day. Some residents got up to dance as well. It was joyful.
This home is a happy one, all the staff demonstrate a caring attitude to the residents and I know they have their best interests at heart
As usual, it was a positive and productive visit.

Thank you.

Reply from Maribelle, Home Manager at Hillside Nursing Home

Wow, what a fantastic review of our home, thank you for sharing. I'm thrilled that the hard work and dedication of my team shines through. Warmest regards, Maribelle

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Review from Gillian D (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience
I found the staff to be very professional and caring with all patients at the home.
Communication was excellent.

I would have no issues in highly recommending the home.

Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

Thank you very much for your kind review about Hillside Nursing Home. We will continue striving to provide the best care for all our residents. Kind regards

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Review from Michael L (Son of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience
My mother is currently a resident at Hillside.

Whenever we visit, we always find the staff courteous and helpful. My mother is not an easy lady to handle but the staff show great patience and skill with dealing with all her needs. I would thoroughly recommend this home, don't be put off by the exterior, it's the staff inside that matter, they are 5 star.

Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

Thank you for sharing your positive experience with Hillside. It's great to hear that the staff's courtesy, helpfulness, patience, and skill in dealing with your mother's needs have made a significant impact. Your recommendation means a lot to us. Kind Regards

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Review from S L (Daughter-in-law of Resident) published on 5 October 2023 Submitted via Postal Card
Overall Experience

My mother-in-law has been a resident at Hillside for a few months now and we have found all the staff here exceptional. She is not the easiest person to handle but they care for all her needs and we are very grateful. All the staff are friendly and go above and beyond to help. Thank you.

Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

We greatly appreciate your kind words about Hillside Nursing Home and the exceptional care provided to your mother-in-law. It's heart warming to hear that the staff's dedication and friendliness have made a positive impact. Your gratitude is truly appreciated, and we are committed to continuing to...  

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Review from Jeff B (Son of Resident) published on 31 July 2023 Submitted via Website
Overall Experience

My 91 year old mother was referred to the care home by the NHS to recover from a broken leg and Covid. The initial care plan put in place was explained very well on her arrival and the care that she received throughout her stay was first-class. All the staff at Hillside were kind, considerate, compassionate, thoughtful and very attentive. Although the condition of decoration throughout the care home looked a bit tired on our arrival, a complete redecoration and refurbishment of the site was underway mid-June 2023. A big thank you to all the staff on behalf of my mother.

Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you for sharing your positive feedback about Broxbourne nursing home. We are delighted to hear that your mom has been well looked after and is happy. We appreciate your input and will continue striving to provide exceptional care service to all our residents. Kind Regards.

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Review from R D (Son of Resident) published on 26 June 2023 Submitted via Postal Card
Overall Experience

Hillside Nursing Home looked after my dad for 18 months. He was cared for, kept clean and fed well. Staff were helpful and kind.

Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care you father received during his stay. At Hillside nursing home we strive to provide exceptional care service to all our residents. Kind Regards.

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Review from P T (Wife of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

I am pleased with the way my husband is looked after in Hillside Nursing Home. He is a handful.

Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you so much for an amazing review of the Hillside Nursing Home. We strive to provide exceptional care services to all our residents. Kind regards.

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Review from Pauline C (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience
From the day my mother moved in to Hillside Nursing Home the management and staff have been extremely welcoming, supportive, professional and helpful Nothing is too much trouble and everybody is so kind and thoughtful. My mum is so happy and I'm so lucky she is cared for by a team who treat her with dignity and empathy while at the same time ensuring she is well cared for and safe.

thank you so much for all you do - our Hillside Nursing Home family.

Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

Thank you for such a kind review. Our Gold Care family is filled with skilled and compassionate people - we are incredibly proud of our staff. Wishing you and your loved ones good health.

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Review from D O (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card
Overall Experience

The care my mum receives on a daily base is second to none! The staff are incredibly caring and show my mum so much respect. I am very grateful to them. Yes the establishment is a little tired looking, but the care Mum receives is great and at the end of the day Mum's happiness is all that matters. I know if ever I needed to speak to any member of staff at Hillside I can anytime of day or night full with confidence, which means a lot to me.

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Review from Vivienne O (Sister of Resident) published on 10 February 2023 Submitted via Postal Card
Overall Experience
My twin brother moved into Hillside Nursing Home from the hospital, he settled in right away due to the staff always being there to assist him in his daily routine, so he was able to go into the lounge and sit with the other patients during the day. The home was always spotless and the other patients as well, my brother enjoyed engaging with the staff with a little bit of their own language.

I cannot thank all at Hillside for making my brother's stay as comfortable as he could be with his illness.

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Review from Christine C (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card
Overall Experience
The staff, as always, were very welcoming and friendly.
My sister and I were offered tea and biscuits - always a plus!
The lounge was festive with a beautiful Xmas tree.
My dad has been with Hillside for nearly three years, and he is always happy.

My family and I are extremely pleased and thankful for the care and attention my dad receives.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 April 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 17 Jul 2026

    There are some moments at Hillside Nursing Home that feel a little extra special, and celebrating Howard’s 89th birthday was certainly one of them. We brought everyone together to mark...

  • 13 Jul 2026

    On 4 May 2026, everyone at Hillside Nursing Home came together to celebrate a remarkable milestone as our lovely Muriel marked her 100th birthday. The special occasion brought together around...

  • 12 Sep 2025

    Hillside Nursing Home recently organised its very first residents’ day trip, and it turned out to be a truly memorable occasion. The outing took residents to Old MacDonald’s Farm Fun...

Upcoming Events

There are no upcoming events for Hillside Nursing Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Hillside Nursing Home.

Meet the Team (1)

Maribelle Law
Maribelle LawJob Title:Care Home ManagerJoined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.

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