
This home is a happy one, all the staff demonstrate a caring attitude to the residentsYnez M(Daughter-in-law of Resident/Service User)

don't be put off by the exterior, it's the staff inside that matter, they are 5 star.Michael L(Son of Resident/Service User)

My mum is so happy and I'm so lucky she is cared for by a team who treat her with dignityPauline C(Daughter of Resident/Service User)

This home is a happy one, all the staff demonstrate a caring attitude to the residentsYnez M(Daughter-in-law of Resident/Service User)

don't be put off by the exterior, it's the staff inside that matter, they are 5 star.Michael L(Son of Resident/Service User)

My mum is so happy and I'm so lucky she is cared for by a team who treat her with dignityPauline C(Daughter of Resident/Service User)

Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.
Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for...
Care Provided by Hillside Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Hillside Nursing Home for full pricing details and T&Cs.
Contact Hillside Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Maribelle Law (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (55)
Visiting
- Anytime, expect meal times and bed time. 11:00- 14:00
Parking
- 15 free parking space available
Hillside Nursing Home Reviews (97)
Hillside Nursing Home has a Review Score of 9.5 (9.466) out of 10, based on 28 reviews in the last 2 years.
Over all time Hillside Nursing Home has 97 reviews.
The care my mum receives on a daily base is second to none! The staff are incredibly caring and show my mum so much respect. I am very grateful to them. Yes the establishment is a little tired looking, but the care Mum receives is great and at the end of the day Mum's happiness is all that matters. I know if ever I needed to speak to any member of staff at Hillside I can anytime of day or night full with confidence, which means a lot to me.
I cannot thank all at Hillside for making my brother's stay as comfortable as he could be with his illness.
My sister and I were offered tea and biscuits - always a plus!
The lounge was festive with a beautiful Xmas tree.
My dad has been with Hillside for nearly three years, and he is always happy.
My family and I are extremely pleased and thankful for the care and attention my dad receives.
Although my relative was only in Hillside Nursing Home for a short period of time it was obvious that she benefitted from the care and attention received. At all times the staff were helpful to me and my relatives friends. Taking time to ensure that we were left fully informed throughout. It was very comforting to know she was in such caring hands.
Mum came into Hillside in January 2020 and was not expected to live for very long. However, both you and the entire team made every effort to ensure our mum was safe, comfortable and well cared for. Remarkably, mum went on to live for a 22 months.
We recognise the significant challenges and constraints placed on you and your team over the past two difficult years caused by Covid and government cutbacks but the Hillside team at no time allowed this to detract from your core purpose of giving the very best care to our mum.
Our family are forever in your debt for the personal attention, compassion, and dignity shown to her throughout her stay up to and including her sad passing this morning.
Please extend our sincere thanks to all who got to know our mum and who devoted so much time and effort caring for her.
Ongoing care continues to be good. This review is to say "thanks" for the preparation prior to my father's recent clinical group review. The manager and the team prepared supporting data/evidence in advance and provided a comprehensive pack for the assessor on the day. Thanks again. Really appreciate the team's help.
Hillside Nursing Home is a fantastic place. The staff are very caring and always cheerful despite the difficult job they have. My husband was poorly when he first became a president and the staff have worked hard with him to improve his mobility etc.
Responsive to family requirements and requests, really resident focused.
Approachable.
Outside a bit scruffy but care very good.
As others have said, the outside of the home is a little disappointing, shabby and a bit uncared for, but once your inside and you meet the staff, this is where it really matters. My mom has only been here a few weeks and so far very impressed with the care she is receiving. Staff are lovely, professional and cheerful. I feel very happy when I leave there knowing she is being looked after very well.
Thank you to all the staff at Hillside Nursing what you did for us will always be remembered. You made a very hard time that little bit more bearable.
The building may look a bit tired but that is just cosmetic, The cleanliness was excellent and the building always smelt extremely clean.
Covid measures in place are good and they are clearly treating the resident's safety as their priority.
Care was excellent, mattress was not satisfactory.
Having previously had a bad experience with a vare home elsewhere I was worried when Mum was moved here from hospital but shouldn't have worried. Every member of staff is so helpful, attentive and so kind. My mum looks so well cared for and the place is so clean.
Friendly staff, always flexible to needs of both resident and wider family.
All fine, thanks.
Thank you for taking the time out to leave a review.
My ex-husband has resided at Hillside since the first lockdown - March 2019. I have found the home to be run, by the manager and her hand-picked staff, excellently. In fact, it is a pleasure for me to visit. Everyone within is friendly and treat the residents with care and respect. This gives me the assurance that our loved one is being given the best care. I highly recommend Hillside.
Thank you for taking the time out to leave such an insightful review. We are happy to hear that you're satisfied with the quality of care provided at Hillside Nursing Home. Our wonderful care staff ensures each resident is treated with the dignity, tender care and respect they deserve. We strive to...
Once inside it is very efficiently run by the staff, Covid safety is fully observed.
All of the staff are very caring looking after the patients. I go home after visiting my mum knowing she is in safe and caring hands, thank you to all the staff.
However, I felt that at times the staff did not know what they were actually doing, lack of communication and on several occasions, I had to explain that my mum was here on a temporary basis, they do not encourage residents to be self-sufficient which is important when you are staying there for a short period.
I had to more or less re-write my mum's care plan as she was able to do things that they said she could not, they did not provide me with regular updates on my mum, and the visiting times are awful, changed my mum's GP without my knowledge and had to complain about a man showering my mum on his own.
To be honest, if you are looking for a care home for your loved one think twice about sending them here.
We have a team of trained staff with considerable experience...
Good to see my nan well and healthy.
Should have a blanket, as she is 104-years-old and visits our outside!
Thank you for your review. The home works hard to ensure that everyone is safe and well and I am certain that we will have a blanket for garden visits. I will contact them to ensure that this is always available. Kind regards
While the fabric of the building and grounds is not great, the staff and the care they give is terrific. All staff have shown that they genuinely care for the residents, and I'm very happy in the knowledge that Mum is being well cared for.
Thank you for your review, we appreciate your honest feedback. We are, now lockdown is partially lifting, concentrating our time and efforts on our buildings and gardens. There is still a little way to go, however, we know the care and staff team are excellent. We receive so much positive feedback from residents and families, and we are very proud of the work they do. Kind regards.
Pleased that we have at last been able to see mum after such a long time.
Thank you for your review. It's wonderful to see our families and their loved ones being reunited after all these weeks! Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 21 August 2026We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.
News (13) & Events (0)
- 08 Sep 2026
On 7th August 2026, we enjoyed a lovely summer outing from Hillside Nursing Home to The Liberty Shopping Centre in Romford. It was a fantastic day out for our lovely...
- 07 Aug 2026
At Hillside Nursing Home, we always look for meaningful ways to support our residents’ wellbeing, and our recent church service on 19th July was a lovely reminder of just how...
- 17 Jul 2026
There are some moments at Hillside Nursing Home that feel a little extra special, and celebrating Howard’s 89th birthday was certainly one of them. We brought everyone together to mark...
There are no upcoming events for Hillside Nursing Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Hillside Nursing Home.
Meet the Team (1)

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is, firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel supported and empowered to progress in their careers.
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