Hillside Nursing Home

North Hill Drive, Harold Hill, Romford RM3 9AW
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9.6 81 Reviews
  • Hillside Nursing Home, Romford
Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for other carers in the Romford area. Staff have a wide range of care expertise and strive for a professional service that adheres to the policies of the Care Quality Commission while looking to have all residents feel they are receiving a personal service.

'It’s what’s inside that counts'- Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Hillside, the staff. Care workers are the heart of the business. Hillside Nursing Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

They have a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flowerbeds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1450
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1650 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maribelle Law (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Anytime, expect meal times and bed time.


    11:00-


    14:00

Parking

  • 15 free parking space available

Hillside Nursing Home Reviews (81)

9.6

Hillside Nursing Home has a Review Score of 9.6 (9.600) out of 10, based on 17 reviews in the last 2 years.
Over all time Hillside Nursing Home has 81 reviews.

Overall Experience
  • 47
  • 27
  • 6
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Date Published
  • 81
  • 7
  • 9
  • 17
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Reviewer Connection to Hillside Nursing Home
  • 29
  • 16
  • 8
  • 7
  • 4
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  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 41-60
Review from S R (Son of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
While the fabric of the building and grounds is not great, the staff and the care they give is terrific. All staff have shown that they genuinely care for the residents, and I'm very happy in the knowledge that Mum is being well cared for.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review, we appreciate your honest feedback. We are, now lockdown is partially lifting, concentrating our time and efforts on our buildings and gardens. There is still a little way to go, however, we know the care and staff team are excellent. We receive so much positive feedback from residents and families, and we are very proud of the work they do. Kind regards.

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Review from J C (Daughter-in-law of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Pleased that we have at last been able to see mum after such a long time.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review. It's wonderful to see our families and their loved ones being reunited after all these weeks! Kind regards.

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Review from B D (Daughter of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After three months owing to Covid 19, it has been delightful to see mum. The care home have always been helpful and give me plenty of information regarding my mother's health and care.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

So glad to hear that you are reunited! Everyone has worked hard to keep our residents safe, well and happy and our family members well informed. Thank you for your review. Kind regards.

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Review from J S (Daughter of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole family are extremely happy with the care my dad has received. He was only in here a few weeks before "lockdown" (arrived 24/02/20 - lockdown 13/3/20). We have all been made so welcome in the times we came before lockdown, and they have been very helpful when we have rung to speak to him, and
always kept us informed of his condition.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for taking the time and trouble to review our home. I am so pleased to hear that you are 'extremely happy' with your fathers care, we could not have a better review. Kind regards.

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Review from A C (Son of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Have cared for my mum for some time now. She seems to be cared for very well. Due to being 104, she is very well.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

So glad to hear that you feel your mother is well cared for. Thank you for reviewing both care and services. Kind regards.

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Review from S H (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum became a resident in February 2020 and lockdown began 5-6 weeks later, and so we can only review that amount of time. Since that time, we have received telephone updates when staff are available to do so. We are told that Mum is well and settled and would hope we would be contacted of any major
issues. Previous to lockdown, staff seemed friendly and caring, and Mum settled in well.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review. Yes, it has been a difficult time for new residents and their families. Hopefully, garden visits will give residents and families some much-needed contact. Let's hope that the sun keeps shining! Kind regards.

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Review from Kathleen S (Daughter of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So pleased to be able to see mum. Staff always helpful. Checked with the home before visit to check all well to visit. Keeping mum safe. Lovely to see mum again.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Many thanks for your review, and so glad to hear that you are happy with all aspects of care you mention. Should you wish to discuss any further aspects of the care and services at Hillside, don't forget that the Home Manager is always available for you to speak to. Kind regards.

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Review from S L (Son of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Hillside Nursing Home for a number of years now, during which time he has been well cared for. He enjoys his meals and eats well. His room is kept clean and tidy, along with the remainder of the building. Hillside has a generally pleasant atmosphere about it. The staff, including
laundry, catering, carers, nurses, entertainment and management team, work hard and care about the residents. It has obviously been very difficult of late, due to covid, Hillside has coped admirably with these testing times. They've allowed my daughter and me, to see Dad from the outside every week and have put themselves out to do so. I would happily recommend Hillside for anybody in need of care.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you very much for your review and your recommendation; it will do so much to reassure those who are searching for care for a loved one. Its been a difficult time, but it appears that Hillside has done so much to ensure that families are looked after as well as residents. That is the perfect scenario for us. Kind regards.

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Review from T W (Daughter of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum became a resident in February this year and then lockdown commenced during March, therefore mostly telephone contact during the pandemic. I have received regular updates on Mum's care, although it is difficult sometimes at weekends for staff as they are unavailable and only answering machine available.
We are told Mum is settled, well, and I know I am able to contact the office if there are any concerns. I have a good rapport with staff and carers and thank them for their care in looking after our Mum.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you very much for taking the time to review the home, care and services. Telephone contact and video calls have become the main forms of communication for our home teams, families and residents. Everyone has tried their best to ensure that normal service as possible can be maintained. Of course, weekends were particularly busy, and our answering machines have had to assist us to manage our call flow. I will be sure to pass your thanks on to the team. Kind regards.

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Review from V S (Granddaughter of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and accomodating staff when I have visited grandad with my young son. Always entertaining and talking to us both.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your 5* review. It is much appreiciated by the team. Kind regards

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Review from L T (Brother of Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home a beautiful place. Everyone is polite and friendly.
Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review, it is very much appreciated. Kind regards.

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Review from J C (Daughter of Resident) published on 23 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum who has dementia was moved to Hillside Nursing Home in August 2019. I was very impressed by the way staff interact with residents and the caring, warming and consideration they show towards them. I have also been kept up to date of any issues relevant to mum, so I would defiantly recommend Hillside
Nursing Home to anyone looking for a care home for a loved one and for the peace of mind knowing they will be well looked after and cared for.
Reply from Melissa Lawerence, Marketing Coordintaor at Hillside Nursing Home

Thank you for your very generous comment about our home and staff, we're pleased to hear that your mother is well cared for and we hope she's enjoying her time with us.

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Review from Betty J (Sister of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillside Nursing Home is very welcoming and friendly. The staff are all very pleasant and always have a nice smile.
All the residents have a cake on their birthdays, which is wonderful and the entertainment is superb. Management joins in, and it gives a lovely atmosphere.
The food is good, and a
nice cup of tea is very much appreciated. Long may it continue. Good health and happiness to all.
Reply from Melissa Lawerence, Marketing Coordintaor at Hillside Nursing Home

Thank you very much for your very kind comment. We truly appreciate your feedback.

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Review from W H (Son of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was looked after very well by all the staff until he passed away, but we could not have asked for any better. Thank you Hillside.
Reply from Melissa Lawerence, Marketing Coordinator at Hillside Nursing Home

My condolences on your loss. Thank you for leaving a lovely review, we’re happy he enjoyed his time living at our home – best regards.

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Review from R M (Friend of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff.
Reply from Melissa Lawerence, Marketing Coordintaor at Hillside Nursing Home

Thank you for your kind review. It is much appreciated. Best regards.

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Review from J V (Wife of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very pleasant to visitors and always have a cheery smile when I visit. A great deal of patience is shown when needed and everyone is treated with dignity and respect.
A welcome cup of tea is always offered. I felt my husband is safe and well cared for, which, of course, is why I chose
Hillside Nursing Home. I am always made to feel welcome and never made to feel "in the way".
I can always ask questions should I need to.
Reply from Melissa Lawerence, Marketing Coordintaor at Hillside Nursing Home

Thank you for your kind review, much appreciated. Kind regards.

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Review from Viktor (Son of Resident) published on 24 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great, cared about my mother;
- Giving help and information when needed
- Professional service
- Caring, friendly staff
- Room was kept clean and tidy.
Reply from Melissa Lawerence, Marketing Coordintaor at Hillside Nursing Home

Thank you for your very kind feedback.

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Review from D M (Wife of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has advanced Alzheimer's Disease and is being looked after and nursed very well at Hillside.
The staff are caring and considerate to their clients at all times.
Reply from Melissa Lawerence, Marketing Coordintaor at Hillside Nursing Home

Thank you for your review.

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Review from Philip G (Son of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my mother's care. Staff are very helpful and I am happy for her to keep receiving the care and help that the staff supply.
Reply from Melissa Lawerence, Marketing Coordintaor at Hillside Nursing Home

Thank you for your kind feedback.

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Review from Clive-Grant F (Son-in-law of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care at all times to my mother-in-law, very helpful and always passing or giving help and information when needed. A very professional service at all times.
Reply from Melissa Lawerence, Marketing Coordintaor at Hillside Nursing Home

Lovely review, we are thankful for your feedback - best regards.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Hillside Nursing Home is calculated as follows: ( (127 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 185 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Maribelle

Maribelle Law

Job Title: Care Home Manager Joined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Nursing Home to verify any information. View our terms and conditions. Hillside Nursing Home has an Enhanced Service - more info.