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Hillside Nursing Home

North Hill Drive, Harold Hill, Romford, London RM3 9AW
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This home is a happy one, all the staff demonstrate a caring attitude to the residentsYnez M(Daughter-in-law of Resident/Service User)
Hillside Nursing Home, Romford
don't be put off by the exterior, it's the staff inside that matter, they are 5 star.Michael L(Son of Resident/Service User)
Hillside Nursing Home, Romford
My mum is so happy and I'm so lucky she is cared for by a team who treat her with dignityPauline C(Daughter of Resident/Service User)
Hillside Nursing Home, Romford

Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for...  

Care Provided by Hillside Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,550 - £1,550£1,750 - £1,750
Residential Dementia Care£1,550 - £1,550£1,750 - £1,750
Nursing Care£1,650 - £1,650£1,850 - £1,850
Nursing Dementia Care£1,650 - £1,650£1,850 - £1,850

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Hillside Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Maribelle Law(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (55)

Visiting

  • Anytime, expect meal times and bed time. 11:00- 14:00

Parking

  • 15 free parking space available

Hillside Nursing Home Reviews (94)

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9.4

Hillside Nursing Home has a Review Score of 9.4 (9.407) out of 10, based on 25 reviews in the last 2 years. Over all time Hillside Nursing Home has 94 reviews.

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Showing 94 reviews matching selected criteria
Review from Stephen S (Cousin of Resident) published on 28 November 2022 Submitted via Postal Card
Overall Experience

Although my relative was only in Hillside Nursing Home for a short period of time it was obvious that she benefitted from the care and attention received. At all times the staff were helpful to me and my relatives friends. Taking time to ensure that we were left fully informed throughout. It was very comforting to know she was in such caring hands.

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Review from Barry F (Son of Resident) published on 7 November 2022 Submitted via Website
Overall Experience
Our family would like to extend our many thanks to you all for the love and care given to our mum.
Mum came into Hillside in January 2020 and was not expected to live for very long. However, both you and the entire team made every effort to ensure our mum was safe, comfortable and well cared for. Remarkably, mum went on to live for a 22 months.
We recognise the significant challenges and constraints placed on you and your team over the past two difficult years caused by Covid and government cutbacks but the Hillside team at no time allowed this to detract from your core purpose of giving the very best care to our mum.
Our family are forever in your debt for the personal attention, compassion, and dignity shown to her throughout her stay up to and including her sad passing this morning.

Please extend our sincere thanks to all who got to know our mum and who devoted so much time and effort caring for her.

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Review from L H (Son of Resident) published on 1 November 2022 Submitted via Postal Card
Overall Experience

Ongoing care continues to be good. This review is to say "thanks" for the preparation prior to my father's recent clinical group review. The manager and the team prepared supporting data/evidence in advance and provided a comprehensive pack for the assessor on the day. Thanks again. Really appreciate the team's help.

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Review from Mary O (Wife of Resident) published on 13 October 2022 Submitted via Postal Card
Overall Experience

Hillside Nursing Home is a fantastic place. The staff are very caring and always cheerful despite the difficult job they have. My husband was poorly when he first became a president and the staff have worked hard with him to improve his mobility etc.

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Review from Tony M (Son of Resident) published on 9 September 2022 Submitted via Postal Card
Overall Experience
General care and staff.
Responsive to family requirements and requests, really resident focused.
Approachable.

Outside a bit scruffy but care very good.

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Review from J C (Son of Resident) published on 1 March 2022 Submitted via Website
Overall Experience

As others have said, the outside of the home is a little disappointing, shabby and a bit uncared for, but once your inside and you meet the staff, this is where it really matters. My mom has only been here a few weeks and so far very impressed with the care she is receiving. Staff are lovely, professional and cheerful. I feel very happy when I leave there knowing she is being looked after very well.

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Review from Katy C (Granddaughter of Resident) published on 22 February 2022 Submitted via Website
Overall Experience
Recently my Nan was placed into Hillside Nursing Home for end of life care. I can honestly say that the staff in this home were second to none. Even though her time at Hillside was short she was treated with nothing but dignity even down to her passing. The carers in this homemade her and us as a family feel completely at ease with her being there. The support the staff in the home offered everyone involved was amazing. The home were extremely accommodating even allowing my Nan's great children in to see her which we know meant a lot to her in those final days as she was really close to them.
Thank you to all the staff at Hillside Nursing what you did for us will always be remembered. You made a very hard time that little bit more bearable.
The building may look a bit tired but that is just cosmetic, The cleanliness was excellent and the building always smelt extremely clean.

Covid measures in place are good and they are clearly treating the resident's safety as their priority.

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Review from G M (Wife of Resident) published on 3 December 2021 Submitted via Postal Card
Overall Experience

Care was excellent, mattress was not satisfactory.

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Review from M B (Daughter of Resident) published on 19 November 2021 Submitted via Postal Card
Overall Experience

Having previously had a bad experience with a vare home elsewhere I was worried when Mum was moved here from hospital but shouldn't have worried. Every member of staff is so helpful, attentive and so kind. My mum looks so well cared for and the place is so clean.

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Review from Alison Q (Daughter of Resident) published on 28 September 2021 Submitted via Postal Card
Overall Experience

Friendly staff, always flexible to needs of both resident and wider family.

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Review from M H (Brother of Resident) published on 6 September 2021 Submitted via Postal Card
Overall Experience

All fine, thanks.

Reply from Jemar Legister, Marketing Associate at Hillside Nursing Home

Thank you for taking the time out to leave a review.

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Review from D T (Ex Family Member) published on 6 September 2021 Submitted via Postal Card
Overall Experience

My ex-husband has resided at Hillside since the first lockdown - March 2019. I have found the home to be run, by the manager and her hand-picked staff, excellently. In fact, it is a pleasure for me to visit. Everyone within is friendly and treat the residents with care and respect. This gives me the assurance that our loved one is being given the best care. I highly recommend Hillside.

Reply from Jemar Legister, Marketing Associate at Hillside Nursing Home

Thank you for taking the time out to leave such an insightful review. We are happy to hear that you're satisfied with the quality of care provided at Hillside Nursing Home. Our wonderful care staff ensures each resident is treated with the dignity, tender care and respect they deserve. We strive to...  

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Review from Keith P (Son of Resident) published on 4 August 2021 Submitted via Website
Overall Experience
Disappointing first impression. Although the outside could do with a bit of attention, few flowers in the flower beds would enhance the home’s appearance tenfold.
Once inside it is very efficiently run by the staff, Covid safety is fully observed.

All of the staff are very caring looking after the patients. I go home after visiting my mum knowing she is in safe and caring hands, thank you to all the staff.

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Review from Julie W (Daughter of Resident) published on 4 August 2021 Submitted via Website
Overall Experience
The care home itself is very run down and shabby, the staff however are very nice and kind to the residents.
However, I felt that at times the staff did not know what they were actually doing, lack of communication and on several occasions, I had to explain that my mum was here on a temporary basis, they do not encourage residents to be self-sufficient which is important when you are staying there for a short period.
I had to more or less re-write my mum's care plan as she was able to do things that they said she could not, they did not provide me with regular updates on my mum, and the visiting times are awful, changed my mum's GP without my knowledge and had to complain about a man showering my mum on his own.

To be honest, if you are looking for a care home for your loved one think twice about sending them here.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home
I am sorry that you feel you did not have a positive experience during your mother's stay. The care we provide for our residents is of the utmost importance and we take any criticism very seriously in the hope that we can learn from it.

We have a team of trained staff with considerable experience...  

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Review from A Y (Granddaughter of Resident) published on 17 August 2020 Submitted via Postal Card
Overall Experience
All PPE precautions are taken.
Good to see my nan well and healthy.

Should have a blanket, as she is 104-years-old and visits our outside!

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review. The home works hard to ensure that everyone is safe and well and I am certain that we will have a blanket for garden visits. I will contact them to ensure that this is always available. Kind regards

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Review from S R (Son of Resident) published on 7 August 2020 Submitted via Postal Card
Overall Experience

While the fabric of the building and grounds is not great, the staff and the care they give is terrific. All staff have shown that they genuinely care for the residents, and I'm very happy in the knowledge that Mum is being well cared for.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review, we appreciate your honest feedback. We are, now lockdown is partially lifting, concentrating our time and efforts on our buildings and gardens. There is still a little way to go, however, we know the care and staff team are excellent. We receive so much positive feedback from residents and families, and we are very proud of the work they do. Kind regards.

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Review from J C (Daughter-in-law of Resident) published on 7 August 2020 Submitted via Postal Card
Overall Experience

Pleased that we have at last been able to see mum after such a long time.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review. It's wonderful to see our families and their loved ones being reunited after all these weeks! Kind regards.

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Review from B D (Daughter of Resident) published on 7 August 2020 Submitted via Postal Card
Overall Experience

After three months owing to Covid 19, it has been delightful to see mum. The care home have always been helpful and give me plenty of information regarding my mother's health and care.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

So glad to hear that you are reunited! Everyone has worked hard to keep our residents safe, well and happy and our family members well informed. Thank you for your review. Kind regards.

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Review from J S (Daughter of Resident) published on 7 August 2020 Submitted via Postal Card
Overall Experience

The whole family are extremely happy with the care my dad has received. He was only in here a few weeks before "lockdown" (arrived 24/02/20 - lockdown 13/3/20). We have all been made so welcome in the times we came before lockdown, and they have been very helpful when we have rung to speak to him, and always kept us informed of his condition.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for taking the time and trouble to review our home. I am so pleased to hear that you are 'extremely happy' with your fathers care, we could not have a better review. Kind regards.

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Review from A C (Son of Resident) published on 7 August 2020 Submitted via Postal Card
Overall Experience

Have cared for my mum for some time now. She seems to be cared for very well. Due to being 104, she is very well.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

So glad to hear that you feel your mother is well cared for. Thank you for reviewing both care and services. Kind regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 April 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 17 Jul 2026

    There are some moments at Hillside Nursing Home that feel a little extra special, and celebrating Howard’s 89th birthday was certainly one of them. We brought everyone together to mark...

  • 13 Jul 2026

    On 4 May 2026, everyone at Hillside Nursing Home came together to celebrate a remarkable milestone as our lovely Muriel marked her 100th birthday. The special occasion brought together around...

  • 12 Sep 2025

    Hillside Nursing Home recently organised its very first residents’ day trip, and it turned out to be a truly memorable occasion. The outing took residents to Old MacDonald’s Farm Fun...

Upcoming Events

There are no upcoming events for Hillside Nursing Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Hillside Nursing Home.

Meet the Team (1)

Maribelle Law
Maribelle LawJob Title:Care Home ManagerJoined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.

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