
The staff are the greatest asset, led by a professional team of genuinely caring peopleT M(Daughter of Resident/Service User)

Cloisters such a lovely, welcoming home. Thank you everyone - You are the bestM W(Son of Resident/Service User)


The staff are the greatest asset, led by a professional team of genuinely caring peopleT M(Daughter of Resident/Service User)

Cloisters such a lovely, welcoming home. Thank you everyone - You are the bestM W(Son of Resident/Service User)


Cloisters Care Home is a purpose-built home with beautiful landscaped gardens, located in an attractive part of Hounslow within walking distance of the Treaty Shopping Centre. Cloisters provides personalised long and short term nursing care to 57 residents from across West London, including those with dementia and palliative care needs. The nearest underground stations are Hounslow West and Hounslow Central on the Piccadilly Line.
Care Provided by Cloisters Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Subject to care needs assessment
The price(s) shown are provided by the care home. Contact Cloisters Care Home for full pricing details and T&Cs.
Contact Cloisters Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Advinia Healthcare Ltd
- Private Owned
Person in charge
- Betty Madamidola(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2001
- Number of floors: 1
Room Information
- Single Rooms (55)
- Couples/Companion Rooms (1)
Cloisters Care Home Reviews (65)
Cloisters Care Home has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years.
Over all time Cloisters Care Home has 65 reviews.
All the staff, nurses and carers are very kind and helpful. They give a lot of respect to the resident and their family when they visit him. He never complain about anything. Everybody is doing their best I am very glad. God bless them all.
Thank-you very much for your review and for your kind words of praise. Best wishes
Took great care of my uncle.
Thank-you very much for your review and high ratings. We appreciate your kind words and will share with the team. Best wishes
A lovely home situated in the heart of Hounslow, with easy access. Thank you to the staff for caring for my Mom.
Thank-you and you are very welcome! We will pass on your words to the team and send you and the family our very best wishes.
The facilities are very good, there's parking and the staff and management are exceptional compared to where she was earlier,
Thank-you very much for sharing your positive experience at Cloisters Care Home. We will pass on your kind words to the team. Best wishes
Will be looked after well
Thank-you so much for your kind words and recommendation. We are delighted that you are so pleased and feel well cared for at Cloisters. Best wishes
Its a lovely care home the staff are Brilliant very helpful. There is one thing it would be good if there was more choice of vegetarian Indian food. But otherwise its a very nice care home and also so close by to where I live.
Thank-you so much for your review, high scores and really useful feedback. We will pass on your suggestion to the Chef team. Best wishes
I am so glad we found Cloister's. She has been diagnosed with the onset of vascular dementia, the home is comfortable her room is lovely and she has everything she needs.( she does moan about the mattress moving about It's a hospital bed, but it stops the chance of bed sores)
She has been transferred to the local Doctors surgery and a doctor from the surgery is on site weekly should she need to be seen or to discuss any issues you may have.
There is also a chiropodist that comes to the home on a regular basis should you wish to book them.
There is also a hair salon available for the residence use.
Mum is a very private person so doesn't like to join in the many activities that the home has, but prefers to stay in her room and read ( the home has a small library) or does her colouring books.
She also enjoys the food and from what I've seen is lovely.
Thank-you for sharing your positive experience at Cloisters Care Home. We are delighted that you feel supported and that your dear mum is comfortable and her needs are being met. Best wishes.
My grandma was in their care, the nurses forgot to give her medication. Upon questioning I was told that she refused, no staff visited my grandma for hours, left her dehydrated, tray of food left in her room, no personal care given, room stank when we entered looked for staff for 20 minutes we were told short staff, company is cutting down on staff. I will not recommend for family.
My mum is terribly unwell with demetia. She displays very difficult behaviours but the staff here have been amazing and im so happy with how they are treating mum and her behaviours. So friendly and lrofessional. It was also amazing to be able to have xmas dinner with my mum and the layout, food and surrounding were amazing and the staff outstanding
Thank-you so much for your review. We are really glad that you enjoyed spending Christmas with your dear mum and we all send our very best wishes to you and the family.
When I first came here I was shown every amenity and service that is provided by friendly, helpful and respectful staff. I could see that anyone staying here would be looked after comprehensively supported by the facilities available. The staff attitude was enthusiastic and caring which was encouraged by the manager. Overall you can feel confident that any patient living here would be safe and well looked after.
Thank-you so much for sharing your positive experience at Cloisters Care Home. We will pass on your kind comments to the staff team who will be thrilled to be praised so highly. Best wishes
Most of the staff are kind and look after all residents but there is a lack of communication between them, especially from shift to shift; there should be more consistency in care.
My husband was a resident in Cloisters Care Home for 18 months. He was well cared for and was shown much kindness and care, which was also shown to me. I visited every day and was always met with a welcome.
Thank you so much for your lovely review. Please come in and see us anytime it would be lovely to catch up. Best wishes.
From being bedridden to now attending activities, engaging with staff and residents to enjoying the delicious food. My family thanks the Cloister's team for their empathetic and personal care for my mum. She is comfortable, content and loves her carers. Thank you team Cloisters!
Thank-you very much for your lovely review. It is very heartening to see your mum thriving at Cloisters and feeling so much at home. We will pass on your kind comments to the team.
Care costs have gone up tremendously and finance by the company is not communicated well, despite repeated requests. It feels like my mother is keeping everyone else. But the care received keeps us there.
Thank you for your review. We are delighted that you are so happy with the care provided for your mother and will pass on your kind comments to the team. As you say, we have a fairly new manager now who has already made many positive improvements and is now settled at the Cloisters. Please do not...
Going from bad to worse. dreadful lack of communication. Resident lost hearing aid and then dark glasses which are needed as he is a blind veteran. Not able to go to the dentist as not enough staff to take him but no messages were given to me even though I have his power of attorney. Staff are leaving at a great rate and also some of the newly appointed management as well. I really do not know what is happening or why but it is not good for residents and staff. I am the lpa for the resident, aged 90 who has been in this care home for over 15 months.
Thank you for your feedback. We are sorry to hear that your friend lost their hearing aid, we have been searching for this and will continue to do so (the glasses have been found). There have been some changes within our staffing team but happy to say that this has now settled with a new Home...
My mother was on palliative care when she arrived at Cloisters Care Home. The staff took good care of her health and well-being. In particular, the head nurse took all my concerns on board relating to mum and put my mind at ease. She always made time for anything I wanted to say to her. All the staff were very accommodating even the admin staff. They day she passed away the staff were a big support. Thank you.
Thank you for your review and our deepest sympathies remain with you and the family following the loss of your dear mother. During this difficult time, it is reassuring to know that you felt supported by our staff team. Our best wishes.
I have been saddened by the news of the Deputy Manager leaving. She will be missed, not only was she friendly and approachable but extremely knowledgeable about the many aspects involved in caring for the Residents.
She took time to develop a caring, respectful and cheerful relationship with my mother. I was made to feel comfortable when I visited and was involved in my mother's care. We will miss you, wish you all the best and a big thank you to all the staff at Cloisters.
Thank you very much for your review. It is very pleasing to know that you are feeling so reassured that your mum is being well looked after at Cloisters. We will pass on your kind comments to the team and to the deputy. On behalf of everyone, thanks again and best wishes.
My mother moved into Cloisters Care Home four months ago and has settled in very well because the care and support given are to a high standard. All staff are very friendly and give my mother their full attention and treat her with dignity. All her care needs are being met and we feel welcomed by the staff. The activities are great and my mum enjoys taking part. The staff are always happy to help.
We are delighted that your mother has settled in so well and is enjoying living at Cloisters. Thank you for your review and it is great to know that you and the family are so happy with the care and support your mother is receiving. We will pass on your kind comments to the team. Best wishes.
This care home is a lovely place to live. All the care and the kindness you get from everyone is special and you get all this from management and staff. It makes you feel very safe.
Hello Shirley and thank you for your lovely review. We will pass on your kind comments to the team.
From the first day, my mother came to Cloisters Care Home, I have found the staff to be very friendly and willing to help out in whatever situation has arisen.
We are extremely pleased to know that you are happy with the care and support provided by the staff, we hope your mother settles in well at Cloisters care home. Thank you for your kind review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 January 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cloisters Care Home.
There are no upcoming events for Cloisters Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Advinia Healthcare Ltd
- 01 Apr 2017Recipient: Advinia Healthcare Ltd
- 15 Feb 2016Recipient: Advinia Healthcare Ltd
Accreditations
There are no accreditations posted yet for Cloisters Care Home.
Meet the Team (2)

“I have been dedicated to the health and social care sector since 1997, starting as a carer and progressing through roles such as cardiology nurse, Night Manager of a 150-bed nursing home, and, for the last five years, Registered Home Manager. My hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.
I also hold an MSc in Information Systems, enabling me to leverage technology to enhance operational efficiency and improve care quality. Committed to professional development, I strive to deliver exceptional care and support to those I serve.”

I joined Advinia as a Wellbeing Coordinator because the B Happie initiative perfectly aligns with my own personal values and goals. It’s all about supporting residents to feel truly at home and to live joyful, meaningful lives while in our care.
What I love most about my role is that our residents are empowered to shape their own wellbeing journey. They choose the activities they want to take part in, which gives them a strong sense of purpose, connection, and independence. We also encourage residents to continue the hobbies they’ve always loved, ensuring that their passions remain part of their everyday life.
It’s incredibly rewarding to see our residents smiling, engaged, and immersed in the activities they enjoy — from musical sessions and creative arts projects to reminiscing over a warm drink, playing games, or singing together. We also enjoy visits from the local church, schools, and charities, which help strengthen our connection with the community.
At Cloisters, we love celebrating key calendar events, staying active with yoga, musical chair exercises, and sports days, and spending time together in our beautiful garden or over friendly chats in the Cloisters Café.
At Cloisters, B Happie isn’t just a slogan — it’s a way of life. When our residents are happy, we’re all happy together!
Frequently Asked Questions about Cloisters Care Home
What types of Care is Cloisters Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cloisters Care Home have?
There are 55 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Cloisters Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Cloisters Care Home to the centre of Hounslow?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cloisters Care Home to verify any information. View our terms and conditions. Cloisters Care Home has an Enhanced Service -more info.