James Terry Court

90 Haling Park Road, South Croydon CR2 6NF
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9.8 69 Reviews
  • James Terry Court, South Croydon
James Terry Court is situated in South Croydon, Surrey, and is surrounded by landscaped gardens. The Home provides residential care, nursing and residential dementia support. The Home operates as a safe and welcoming place where residents can enjoy the range of trips, outings and activities available to them.

There are also a number of luxury one and two-bedroom retirement apartments for independent living available on the site. Set within a beautiful, newly converted grade II listed building, these light and spacious apartments offer stylish accommodation with all modern conveniences.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1419 – £1612
  • Self-Funded Residential Dementia Care: £2188 – £2309
  • Self-Funded Nursing Care: £1970 – £2147
  • RESPITE Self-Funded Residential Care: £1561 – £1774
  • RESPITE Self-Funded Residential Dementia Care: £2330 – £2540
  • RESPITE Self-Funded Nursing Care: £2169 – £2362

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

These prices are only a guideline, please contact James Terry Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Diane Rumsby (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Self-funding residents or Freemasons supported by their Local Authority
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (76)

Parking

  • Parking on site

James Terry Court Reviews (69)

9.8

James Terry Court has a Review Score of 9.8 (9.823) out of 10, based on 19 reviews in the last 2 years.
Over all time James Terry Court has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to James Terry Court
  • 19
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Total of 69, showing 1-20
Review from K W (Son of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
JTC tries hard to be a home from home and it delivers it well.


Care and hygiene are great, the place is clean and bright. Activities for the residents and the facilities available is really good.


The rooms are large and bright, we are pleased with our choice as a family.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the environment and care provided by our staff team who work very hard to create a welcoming home for our residents.

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Review from Tyrone P (Respite Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleasant helpful staff, nice range of food, good activities and entertainment.
Well kept roof garden to sit out when the weather is good.
Rooms and hallways kept clean with a high hygiene level.
I very much enjoyed my stay and will definitely stay again
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you were happy with the care you received, our staff team approach and the food provided by the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team and we look forward to seeing you again soon.

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Review from D M (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Communication from my initial enquiry, through a delayed discharge from hospital has been open and helpful. The home itself is spotless, whilst warm and welcoming. Dad seems very content in their care. Staff continue an open communication with myself, and have acted on requests. I can relax knowing
he is in their care.
Reply from Bernadette Foley Davies, Business Relations Manager at James Terry Court

Thank you very much for taking the time to write such a wonderful review. Our team will be delighted to know that you are satisfied with all the care provided for your Dad.We will continue to strive to provide care to the highest standards to all of our residents.

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Review from Noel T (Son of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff all seem very friendly.
Majority of the carers my father has warmed too which is good.
Food quality seems good
Kept clean
Activities for residents to do
Paperwork side of things has been a bit gung ho but there has been high levels of staff sickness and leave
Reply from Bernadette Foley Davies, Business Relations Manager at James Terry Court

Many thanks for leaving a review. I am happy to hear your dad has settled in well.We hold an open door policy at the home, please do come and see me if there are any concerns regarding paperwork etc.

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Review from G L (Son of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff team very helpful prior to and arranging transfer from hospital. Welcoming and friendly home. Open to us explaining Mum's needs and wishes and involving us in her care plan. Team support family and visitors. Always accommodating of Mum's occasional request for something different at mealtimes.
Reply from Bernadette Foley Davies, Business Relations Manager at James Terry Court

Thank you so much for taking the time to complete a review. We work hard to create a warm and inviting homely setting for all our lovely residents and families.

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Review from D K (Wife of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are so grateful for the way my husband is cared for. He is relaxed and helped, for his needs.
The atmosphere is friendly.
Carers/nurses and the admin staff listen to our concerns and my husbands needs.
Thank you.
Reply from Bernadette Foley Davies, Business Relations Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court.We're so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support both you and your Husband.

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Review from Gillian R (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended James Terry court, and I can honestly say it's everything I hoped it would be; it's a bright, exceptionally clean home, very well run. but what I have found best of all is the care and attention all the staff give to the residents, I was very unsure when having to look for a home that
looked after people like my mother who has dementia as to how it would be as I know how challenging it is, but all my worries were soon put aside as she has settled in very well and is very happy. and gets on well with all the staff.
Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It is a pleasure to support your mum and i will ensure your kind words, are passed onto the team.

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Review from Alina T (Friend of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been visiting our friend and find this place really friendly, staff welcoming and rooms really pleasant. Food is good! You can feel the care in there. I have used to work in one not so lovely care home in Croydon doing small sessions of massage and I know that James Terry Court delivers. Thank
you for looking after our friend well! Highly recommended.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the care given to Friend and the food provided by the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review from Richard L (Husband of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife arrived at James Terry Court (JTC)in September 2024, after 11 months in hospital. We expect she will remain here indefinitely. The transition from hospital to nursing home has been very positive. Since arrival, she has been making great progress in recovery. Our experience of JTC is all very
positive. There is a strong feeling of community and joy. Other visitors often comment "This place is lovely", which reinforces our opinions too. The food is prepared and served with great care. The carers and nurses are all cheerful and well organised. The activity programme with two activities every day, 7 days a week, provides great stimulus. Mixing with the other residents is also heart warming. We often join her for meals, making our visit extra special. All of these factors, and more, contribute to our feeling that she is in the best possible place. None of this good stuff just happens by magic, it shows that behind the scenes there is good management at work to produce these results.
Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It is a real pleasure to support wife and I will ensure your comments are passed onto the team.

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Review from Yvonne S (Relative of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my husband's uncle and auntie e found the care to be very welcoming, nothing was too much trouble for the staff. The facilities were excellent. We stayed for lunch for a small fee, again the catering staff put in every effort to make sure the meals were what was wanted plus offering other
choices.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the the welcoming you received and our facilities at the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review from R H (Relative of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative initially came to James Terry Court for respite care. At that time she was extremely weak and vulnerable. Within a few weeks, her health and well being had improved tremendously. She enjoyed the food, the company, the garden, the activities, having her nails and hair done, the interaction
and care of staff - John Terry Court became her second home.
My relative decided to stay on at James Terry Court as she enjoyed everything they had to offer.
There were inevitably one or two bumps along the road health wise, but every week a doctor visited the care home and saw any resident they were directed to or requested their attention. This was extremely reassuring for family. Communications between James Terry Court and family were excellent and we could visit at any time. We would always be given a warm welcome.
Each member of staff had a specific role and each of them engaged with my relative and carried out their duties diligently and efficiently. James Terry Court was definitely more like a 'home' than a residence.
Reply from Emma Waghnorn, Deputy Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We're so pleased you are happy with the care given to your relative and the support you received. Our staff team work really hard to provide a personalised service and always appreciate feedback. I will ensure your comments are passed onto the team.

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Review from Peter C (Son of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was shown great kindness, care and patience by all the staff at James Terry Court. And making her final days peaceful and we thank everybody for the kindness, care and assistance shown to my wife and myself.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the care given to mum, and the kindness shown to you and your wife. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review from Lyn P (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother only got to spend two weeks at James Terry Court after having spent 8 weeks in hospital following a major stroke. I cannot praise the staff highly enough; they were kind and caring and helped maintain her dignity. The biggest thing they offered was to allow my mum to die calmly and peacefully
without stress or pain. I cannot thank them enough.
Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your mother and I will pass on your comments to the team.

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Review from Mark F (Son of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been looking around for a care home for my mother, James Terry Court was recommended by a friend. I made a couple of visits to the home prior to bringing my mother to have a look. Each time I was there, I found the home to be spotlessly clean, the staff were very friendly, and you could tell
that they were passionate about their work. I took my mother to visit the home before agreeing anything, and she was also very impressed with what she saw compared to the last home she was in. Since moving in, my mother's whole attitude has changed, she is now very happy with the home and staff and looks forward to each day as it arrives. She likes the fact that it has an in-house hairdresser, doctor, chiropodist and daily entertainment. The staff keep me updated with any concerns they may have and normally sort things out over the phone. Overall, I'm very happy with the staff at James Terry Court and the assistance they are giving to Mum.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We're so pleased you are happy with the care given to your mother and the services we provide at the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review from Raymond C (Son of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum went into James Terry Court in November 2022 until her passing in July 2024. Mum was bedridden and was suffering from epiglottis (trouble swallowing) thus needing constant care a feeding. The nursing staff, office staff, carers and cleaners were very attentive and enjoyed the stories being told
about her friends and family. Especially holidays. The nursing staff always kept us updated on mum's condition when we visited or on the telephone especially when put of End of Life care. It was nearly seven months till to got to that stage. James Terry Court provides very good facilities, entertainment and gardens. All in all, they provided care, security and welfare for mum's last couple of years. Mum had just turned 96 when she passed. Thank you again.
Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you were happy with the service and care provided by our staff team. It has been a pleasure to support your mum and we look forward to seeing you in the future.

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Review from J S (Husband of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience for my wife, her first time in such a home. She enjoyed her time here, having people around her who understood her physical problems. Overall she feels happy to return if necessary because of conditions in the future.
Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your wife and we look forward to seeing you in the future.

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Review from Nicolina A (Daughter of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
James Terry Court deserves its excellent rating. They are professional, compassionate, kind and caring and the pictures totally reflect the standards at the home every single day. It’s clean and beautiful. My father had an extraordinary downturn in his health and I went to see James Terry Court sick
with worry. Not only did they manage to take him in quickly and efficiently but they have proved to be an incredible support to me as his daughter. Every time I see him, he is clean, healthy, happy and well-fed. James Terry Court has brought him back from the brink of death. To now hear he participates in well-being workouts (despite being in a wheelchair) brings comfort that I made the right choice to cease homecare and put him into a wonderful home where he gets the nursing care and oversight that he needs. All of his visitors speak so highly of James Terry Court, I know that he is in the right place.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with both the care given to Dad and the support you have received.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review from A H (Cousin of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our cousin entered James Terry Court for respite care in order to increase her strength and well-being. She has been extremely happy there. The staff have been wonderful, welcoming, caring, encouraging and inclusive. She has been treated with dignity and respect. Her views and likes/dislikes were listened
to. Once she felt well enough, she appreciated the varied activities some of which were participated in, whilst also being able to stay in her room if she felt tired. The balance of being able to choose whether or not to join with other residents or whether to remain in her own room, including on occasions for meals, has been very much appreciated.
The care from all staff has been superb. The receptionist even picked up a free newspaper when she travelled to work each morning. The carers have been gentle yet encouraging. The team leaders are superb, going above and beyond expectations in every respect.
Our cousin was well looked after medically, mentally, physically and socially.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care given to your cousin.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review from B P (Resident) assisted by family/friend published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a two-week stay for respite care. I was very well looked after, treated with kindness.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care you received during your stay. I will ensure your comments are passed on to the team.

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Review from Emma J (Granddaughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad had a short stay at James Terry Court while the family moved house. He has dementia and was so well cared for at the home. He settled in very well and the staff were all very attentive to his needs. It made our experience of moving house significantly easier.
Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your grandad and I will pass on your comments to the team.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for James Terry Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for James Terry Court is calculated as follows: ( (186 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 220 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for James Terry Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Diane

Diane Rumsby

Job Title: Home Manager Joined: 2007

I have over 19 years of experience working with older people in the Care Sector. I have worked for the RMBICC for over 16 years and have worked at 3 of our homes in various roles. I was appointed The Home Manager at James Terry Court in May 2021.

Frequently Asked Questions about James Terry Court

What types of Care is James Terry Court registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does James Terry Court have?

There are 76 Single Rooms.

What are the Facilities & Services at James Terry Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is James Terry Court to the centre of South Croydon?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

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