James Terry Court, South Croydon, London
James Terry Court, South Croydon, London
James Terry Court, South Croydon, London

James Terry Court has recently been rebuilt under a £10m redevelopment scheme to provide a state-of-the-art care home which exceeds all the latest government guidelines and legislation on size, accessibility and facilities. The Home is ‘future proofed’ to ensure that residents and staff remain in the highest level of comfort and safety for many years to come.

The Home offers places to people with dementia, dependent on the individual needs of the person.

The care home is a safe and welcoming place where residents can enjoy the range of trips, outings and activities available to them.

There are also a number of luxury one and two bedroom retirement apartments for independent living available on the site. Set within a beautiful, newly converted grade II listed building, these light and spacious apartments offer stylish accommodation with all modern conveniences.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Michele Belch (Home Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non mason considered. Ages 60+.

Single Rooms: 76

Shared Rooms: 0

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest Care Quality Commission* Report on James Terry Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 James Terry Court has a Review Score of 9.2 (9.211)

The Review Score of 9.2 (maximum of 10) for James Terry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for James Terry Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.619 for James Terry Court is calculated as follows: ( (167 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 247 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.592 Points relating to the number of positive Reviews for James Terry Court is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 9 Reviews ÷ 15.2 Target = 0.592

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend James Terry Court?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to James Terry Court

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    4
  • Son of Resident/Service User
    4
  • Volunteer
    2
  • Friend of Resident/Service User
    1
  • more

I have visited James Terry Court several times to support charity fundraising events. I was a rest and recuperation resident for ten days in January 2016. The staff continue to act in a professional, supportive, welcoming and friendly way. The home itself is kept to the highest standards of cleanliness. It is an excellent care home which I would highly recommend to my family and friends.
Well done to everyone.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am still in contact with the James Terry Court even though my dad has passed away.
One of my husband's lodge members has applied on behalf of his father in law for information through my recommendation, he is in hospital at the moment with dementia, they visited James Terry Court and are thrilled with the information given, this helped them to control the situation, this is still on going.
We always try to attend their fund raising functions we are welcomed by the staff (the lady second in charge, the team leader and others.) I still keep in touch with a couple of residents when dad was alive.
My husband met the lady who is now in charge since the last one left. An admirable replacement.
I hope this is helpful.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care support worker has completed his duties with excellent help to all residents on matters that are of careful appraisal.
In particular, the havoc caused by our lift breaking down 5 times in the last month. On these days I can say that I just did not know how he was able to manage. He willingly helped all the residents to their places of rest- carrying the wheelchairs, frames with the person sitting in situe at the same time.

During the times when normality is in place, he regularly helps not only as a server but dealt with problems with PC's, mobiles, radios and repaired equipment and maintained service to clear comfort to all and sundry.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

So initially impressed with the facilities and ambience and then was blown away by the superb, caring, calm support of the staff. Mum treated with dignity and concern also for out family and the difficult transition we've had to make. After a very difficult few weeks, I am at last feeling confident that mum is in good hands and am beginning to relax and have hope for a positive future.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

James Terry Court is well run with excellent activities these are organised by the activity coordinator who does an excellent job especially as she is the only one dedicated to activities.
The senior staff are very efficient and knowledgeable regarding each resident and work very hard to meet individual needs.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been involved with James Terry Court since 2005 with first my mother and now my mother-in-law as residents and so I have seen the enormous change between "old and new" at James Terry Court. The structure and facilities of the "old" were good but the "new" is just light years better! The one commonality is the staff many of who have made the same journey as me. They are always kind, courteous and above all professional with their dealings with both residents and relatives alike. 1st rate keep up the great work.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has diagnosed with Alzheimer's 13 years ago and until her condition seriously deteriorated 3 months ago, I have been her 24/7 carer.
A mini-stroke and my stress caused me to relinquish her into care homes and whilst the first homes were satisfactory, James Terry Court is sensationally good. The care; the staff; the food; the amenities and attention is perfect. All my family are so so relieved. It's wonderful.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are completely satisfied with our situation at James Terry Court. It is well run, and full of carers and people who willingly make our lives complete.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a spell in hospital, my mother came to James Terry Court for respite. She was made welcome and comfortable from the outset. I am very happy with the care she receives and she is now in the process of making this her permanent home.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Terry Court is a place of peace and tranquility for both residents and visitors with staff available to help if required. The social provision for the residents is of the highest quality, with trips to see the pantomime at Christmas.
The home is supported by the Friends of James Terry court, and with this assistance make the environment and welfare of the residents of paramount importance.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home is well run and is supported by a very active association of friends who not only raise funds but organise events and entertainment for the Residents.
Most staff are known by their first names and are caring and interested in the residents and assist the Friends in any of the events that have been organised.
All Residents are encouraged to join in all the events.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in James Terry Court for 14 months. Having taken a while to settle in, she is now content. The food is excellent and she loves meal times. She is given a choice about when to go to bed and usually stays up with the carers. The home is very clean, helped by the new building. It never smells. It is rare to hear a bell ringing which I find very reassuring. The nursing care is excellent and I am kept updated about any issues. My mother is much fitter and stronger than when she arrived.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in this home for 4 years and I am very pleased with the care she receives.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Briefly! I have been a resident at R.M.B.I for 4 years now. Most importantly I feel completely at home. All my practical needs are catered for including hairdressing and a chiropodist, laundry etc. Can't recommend this place too highly.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have visited many care homes in the last 25 years and overall consider James Terry Court to be the best in my personal experience.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The catering is very hit and miss not enough fresh food. I would like more fresh vegetables, brassica vegetables, cauliflower and cabbage etc.

The surroundings of the home are very pleasant and I enjoy them.

I am not keen on the underfloor heating.

Home is very warm I like my room a lot cooler.

How likely would you be to recommend James Terry Court? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Kristin Mewald, Marketing & Communications Officer at James Terry Court responded to this review on 19 Jan 2016:

The Home is currently working to resolve the matters regarding food requirements and temperature with the resident.

A very good home, very clean all the staff are very helpful and courteous.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Independent since the death of her husband for 32 years, it came as shock at 98 to be told to move from her home! Transiting to sheltered facilities was extremely stressful, due to management pressure, over a two year period, at her former accommodation and a complete lack of Council support. It's a tribute to staff at James Terry that Mother is now generally happily integrated and is now in her 102nd year.

We, my sister and I, would comment that problems still seem to exist with the processing of laundry, all items were marked although these seem not to be resilient, it is not unusual to find Mother not wearing her own clothes. This is a very minor niggle.

Perhaps of greater relevance, when entering the facility we provided a fairly comprehensive resume' of facts, these have over the years been updated however we are not sure that attention has been adequately paid to them.

This is not meant to be a list of niggles but whenever we visit more often than not her hearing aid is not functioning, I carry as routine a spare battery. Without a hearing aid Mother cannot communicate and although appearing to converse will almost certainly not be on the same subject as the questioner.

This is not to be taken as negative comments but it is important for good communication between both us as responsible Children and legal guardians of our Mothers wellbeing and you the facilitators.

We as an overall perspective hold the facility and staff in extremely high regard, we have no problem communicating with any of the Staff they are almost without exception open, friendly and show us and our Mother the utmost courtesy. We are always greeted with a smile and some where we are most likely to hear a staff member gently talking and laughing with a resident.

How likely would you be to recommend James Terry Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care my late father received in the last few weeks of his life was amazing. The staff were exceptional. My Grandmother is very happy and considers herself lucky to be living in such a nice care home. The staff are fantastic and take care of all her needs. On the rare occasion there's been a problem I have been notified immediately. Hygiene and cleanliness is brilliant and the food is of a high standard. Staff go the extra mile and I know most on first name basis. Very polite and friendly.

The fact that my Dad chose to die under the care of James Terry Court should say it all.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Warm, kind and caring. Clean and fresh environment. Staff greet residents and visitors in a warm and friendly way. Visitors are welcomed at any time. Staff attend efficiently and promptly to any issues raised. Activities are all a bit similar and could be more stimulating.

How likely would you be to recommend James Terry Court? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother who is 96 has been at James Terry Court since May 2013. Whenever I or other relatives visit we are always made to feel welcome and can see how well cared for Mum is. I am always very happy with the cleanliness, both in mum's room and all other aspects of the Home. I would not hesitate to recommend James Terry.

How likely would you be to recommend James Terry Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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