James Terry Court

90 Haling Park Road, South Croydon CR2 6NF
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9.8 71 Reviews
  • James Terry Court, South Croydon
James Terry Court is situated in South Croydon, Surrey, and is surrounded by landscaped gardens. The Home provides residential care, nursing and residential dementia support. The Home operates as a safe and welcoming place where residents can enjoy the range of trips, outings and activities available to them.

There are also a number of luxury one and two-bedroom retirement apartments for independent living available on the site. Set within a beautiful, newly converted grade II listed building, these light and spacious apartments offer stylish accommodation with all modern conveniences.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.
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Care Provided by James Terry Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1419 – £1612
  • Self-Funded Residential Dementia Care: £2188 – £2309
  • Self-Funded Nursing Care: £1970 – £2147
  • RESPITE Self-Funded Residential Care: £1561 – £1774
  • RESPITE Self-Funded Residential Dementia Care: £2330 – £2540
  • RESPITE Self-Funded Nursing Care: £2169 – £2362

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

These prices are only a guideline, please contact James Terry Court to find out the exact price for your requirements.

Contact James Terry Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact James Terry Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Diane Rumsby (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Self-funding residents or Freemasons supported by their Local Authority
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (76)

Parking

  • Parking on site

James Terry Court Reviews (71)

9.8

James Terry Court has a Review Score of 9.8 (9.823) out of 10, based on 20 reviews in the last 2 years.
Over all time James Terry Court has 71 reviews.

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Reviewer Connection to James Terry Court
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Total of 71, showing 21-40
Review from B P (Resident) assisted by family/friend published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a two-week stay for respite care. I was very well looked after, treated with kindness.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care you received during your stay. I will ensure your comments are passed on to the team.

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Review from Emma J (Granddaughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad had a short stay at James Terry Court while the family moved house. He has dementia and was so well cared for at the home. He settled in very well and the staff were all very attentive to his needs. It made our experience of moving house significantly easier.
Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your grandad and I will pass on your comments to the team.

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Review from H W (Resident) assisted by family/friend published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Support staff are excellent along with the care support staff. Rooms are lovely and always clean.
Since the change in the catering contract recently, food provision and quality have gone downhill. Frequently items such are eggs, baked beans, bacon are missing for my breakfast. My sons have to purchase
cereal and grapes for my wife!
There are problems with clothes going missing when went to the laundry. Long waits for the in house maintenance staff to undertake small jobs such as a dripping tap.
My sons when dealing with the headquarters financial staff say they are totally inept when dealing with home payments, making mistakes, causing much frustration and anger. Overall the value for money aspect is below parr.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to review our care home. We are glad that you were happy with the support you have received from our care staff and the cleanliness of your room. Sorry that you felt we did not meet your expectations in some areas of our service. We have an open door policy and we always welcome feedback and comments to help us improve our services and environment.

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Review from Adrienne K (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say how very happy I am that Mum is being so well and kindly looked after. The staff are all so helpful that I couldn't have asked for anything more. It has been a huge relief to my sisters and me that the weight has been taken off our shoulders. So many thanks for everything that
you do to make Mum's life bearable. With kindest regards.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care given to your mum and we always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review from G R (Husband of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife came here I have not had a moment's worry. The care and attention she receives is second to none. The staff seem genuinely to care. In fact, nothing seems to faze them.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care given to your wife.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review from Roy T (Husband of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home with high standards and with a friendly and caring staff.
Reply from Diane Rumsby, Acting Home Manager at James Terry Court

Thank you for your positive review, I will pass this on to the team.

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Review from Paul L (Son of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into James Terry Court days before Christmas, which was a challenging time for everyone, but the staff made him very welcome. The staff were supportive in ensuring my father received the right level of care and working with the local health team.
My father appreciated the activities,
especially the music, which brought him much pleasure. Staff were great at engaging with my father and appreciating his interests and passions.
Sadly, my father's health deteriorated and the whole team were amazing in their support for him and the wider family. As other reviews say, the team were exemplary under difficult circumstances and their support and commitment is genuinely appreciated.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your lovely review. I will share your comments with the team.

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Review from Andrea D (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day my dad arrived at the home, he was really well looked after by the caring and professional staff. We always felt reassured that he was getting the best possible care for his Alzheimer's. There were always lots of activities to keep him busy and other residents always around for company.
Thank you for also giving Dad dignity at the end of his life and letting us have a last visit to spend time with him when he passed away peacefully. Many thanks to all the staff.
Reply from Diane Rumsby, Acting Home Manager at James Terry Court

Thank you for your positive review, I will share your lovely comments with the team.

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Review from Mary B (Daughter-in-law of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my father-in-law received in the short time that he was a resident at James Terry Court was absolutely amazing. All the staff that looked after him were so caring and professional, especially taking into account his complex medical needs and the number of hospital appointments he had to
attend. Nothing was too much trouble and they kept in touch with us every step of the way, especially during his final days. We are truly grateful to you all, thank you.
Reply from Diane Rumsby, Acting Home Manager at James Terry Court

Thank you for your review, it was lovely to read of your positive experience. I will share your lovely review with the team

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Review from Pippa T (Daughter of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother arrived at James Hunter House, we have been so impressed with the care and support she has received and also to us, as her family. Everyone, shift leaders, carers, cleaners, laundry staff, receptionists, maintenance and management is always so kind, helpful, friendly, caring and professional.
Nothing is too much trouble, and we are always kept up to day with my mum's care. It has been a hard time for us, but we are now so relieved that my mum is in such wonderful, capable hands. Thank you so much, everyone.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your review. I am pleased to hear of your positive experience and will share your review with all of the team.

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Review from V M (Daughter of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at James Terry Court is welcoming, friendly and professional. From the moment we made an initial enquiry regarding eligibility and availability of rooms for my dad, we were treated with kindness and respect. Something that helped my mum come to terms with the difficult situation of my dad's
deteriorating health. The support and guidance given to Mum, Dad and me during the admittance procedure and then the settling-in processes were amazing. The building was always clean and tidy, and the staff genuinely care for the welfare and needs of the residents. The care my dad received both in the dementia and nursing floors was wonderful; the staff treated him as if he was a member of their family, and we came to know many of them well and think of them with great fondness. Unfortunately, my dad passed away a few months ago; the day he died, the staff were exemplary, and we are truly grateful for the wonderful care he received and the compassion shown to him and us, his family.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your review. I am pleased to hear of your positive experience and will share your review with all of our staff.

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Review from Mark G (Son of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent two weeks at James Terry Court, and his primary comment regarding the experience was that the staff were very caring, and he could not fault them in any way. He also enjoyed the food!
With thanks to all those involved.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your review. I am pleased to hear that your father enjoyed his stay with us. I will share this review with all the staff at James Terry court.

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Review from J B (Daughter of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The caring staff are very good. The only disappointment was the lack of organised in-house activities and entertainment during lockdown. Hopefully, this will improve now life seems to be returning to normal.
Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your review. With our new activities coordinator on board and Covid-19 restrictions changing, this will enable us to have increased entertainment in the home.

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Review from Ian J (Grandson of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very pleasant and friendly.
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Review from Andrew B (Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 3 weeks in the home to assist with my convalescence and recuperation following major surgery. On arrival, I was both weak mentally and physically. Upon departure, I was ready once again to return home and act normal again. My experiences in the home were such that without them I could not have
faced going back to normal. The home was an incredible help towards my full recovery.
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Review from Dominique M (Daughter of Resident) published on 30 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Dementia and has been with James Terry Court for nearly 3 years. The care has been beyond my expectations. Nothing is too much for the staff - they feel like family. My mother has got to the point in her illness where she rarely recognises me but the staff look after her so well and make
me feel like a member of the James Terry Family. I can not thank them enough. All over COVID lockdown, they kept me updated with how mum was doing. They have supported me as well as mum. I particularly want to praise all the staff on Hunter who are so kind and deal with dementia patients with kindness and compassion. They have looked after my mum as if she was a member of their own family. I would not hesitate to recommend James Terry Court to anyone looking for a safe haven for their family member or friend.
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Review from Edmond (Son of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Dad’s care finally became too much for us we were extremely grateful to find James Terry Court. We found the process of having Dad admitted worrying and cannot compliment the manager and the staff at James Terry Court enough for guiding us through the process and how kind the manager was on the
hospital pre-assessment visit.
There’s obviously a strong and caring management team in place. We receive regular email updates and the staff are always happy to help update us when we telephone. The staff are knowledgeable, friendly and totally dedicated to the resident's well-being. There’s a nurse on each floor with a visiting GP and district Nurse who have established a strong bond with our Dad.
At home, Dad missed out on the social interaction and the variety of activities which James Terry Court are now providing. He's now happily settled in, loves the garden and is making friends.
Knowing that he is so well cared for and liked is a massive relief to us all at this difficult time.
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Review from Christopher Q (Son of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a widow for 36 years and cared for herself very well, but did not socialise with her neighbours that much. So moving into a Residential Care Home was a bit unsettling for her, but she is now settled in with the very helpful staff and is treated by the other residents as part of one
big family.
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Review from Nick G (Son-in-law of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had both in-laws residing for the last two years. The overall care has been very good and father-in-law, in particular, was very happy and continuously said how well looked after he was and how fantastic the staff are. Mother-in-law has memory problems and found it difficult to adjust, however, she
has also been very well looked after and we know she is safe and cared for. Father-in-law passed away in April but the end of life pathway was compassionate and comforting. The staff are now going out of their way to support mother-in-law to ensure her sadness and loneliness is monitored and that she is not left alone for long periods. All this has happened during the Covid-19 lockdown procedures which has obviously placed extra strain and caused stress for everyone. The leadership and management have been absolutely excellent and we cannot praise them enough for what they are doing under extreme circumstances.
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Review from Alan P (Son of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family have total confidence in the staff at James Terry Court, who are very approachable and supportive. As this is the first year of my mother’s stay in the home we have been in contact with the team over a number of small issues all of which have been positively resolved in a timely manor. The
level of care that my mother receives is first class. I would have no hesitation in recommending the home to anybody who needed to be looked after in a caring environment.
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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for James Terry Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for James Terry Court is calculated as follows: ( (195 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 231 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for James Terry Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Diane

Diane Rumsby

Job Title: Home Manager Joined: 2007

I have over 19 years of experience working with older people in the Care Sector. I have worked for the RMBICC for over 16 years and have worked at 3 of our homes in various roles. I was appointed The Home Manager at James Terry Court in May 2021.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact James Terry Court to verify any information. View our terms and conditions. James Terry Court has an Enhanced Service - more info.