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- James Terry Court care home







James Terry Court is situated in South Croydon, Surrey, and is surrounded by landscaped gardens. The Home provides residential care, nursing and residential dementia support. The Home operates as a safe and welcoming place where residents can enjoy the range of trips, outings and activities available to them.
There are also a number of luxury one and two-bedroom retirement apartments for independent living available on the site. Set within a beautiful,...
Care Provided by James Terry Court
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our care fees are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
The price(s) shown are provided by the care home. Contact James Terry Court for full pricing details and T&Cs.
Contact James Terry Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Royal Masonic Benevolent Institution Care Company (RMBI)
- Voluntary / Not for Profit Owned
Person in charge
- Diane Rumsby (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
- Self-funding residents or Freemasons supported by their Local Authority
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Parking
- Parking on site
James Terry Court Reviews (75)
James Terry Court has a Review Score of 9.8 (9.844) out of 10, based on 21 reviews in the last 2 years.
Over all time James Terry Court has 75 reviews.
Mum went into James Terry Court in November 2022 until her passing in July 2024. Mum was bedridden and was suffering from epiglottis (trouble swallowing) thus needing constant care a feeding. The nursing staff, office staff, carers and cleaners were very attentive and enjoyed the stories being told about her friends and family. Especially holidays. The nursing staff always kept us updated on mum's condition when we visited or on the telephone especially when put of End of Life care. It was nearly seven months till to got to that stage. James Terry Court provides very good facilities, entertainment and gardens. All in all, they provided care, security and welfare for mum's last couple of years. Mum had just turned 96 when she passed. Thank you again.
We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you were happy with the service and care provided by our staff team. It has been a pleasure to support your mum and we look forward to seeing you in the future.
Very good experience for my wife, her first time in such a home. She enjoyed her time here, having people around her who understood her physical problems. Overall she feels happy to return if necessary because of conditions in the future.
We really appreciate you taking the time to write a review about James Terry Court. We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your wife and we look forward to seeing you in the future.
James Terry Court deserves its excellent rating. They are professional, compassionate, kind and caring and the pictures totally reflect the standards at the home every single day. It’s clean and beautiful. My father had an extraordinary downturn in his health and I went to see James Terry Court sick with worry. Not only did they manage to take him in quickly and efficiently but they have proved to be an incredible support to me as his daughter. Every time I see him, he is clean, healthy, happy and well-fed. James Terry Court has brought him back from the brink of death. To now hear he participates in well-being workouts (despite being in a wheelchair) brings comfort that I made the right choice to cease homecare and put him into a wonderful home where he gets the nursing care and oversight that he needs. All of his visitors speak so highly of James Terry Court, I know that he is in the right place.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.
The care from all staff has been superb. The receptionist even picked up a free newspaper when she travelled to work each morning. The carers have been gentle yet encouraging. The team leaders are superb, going above and beyond expectations in every respect.
Our cousin was well looked after medically, mentally, physically and socially.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.
I had a two-week stay for respite care. I was very well looked after, treated with kindness.
Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care you received during your stay. I will ensure your comments are passed on to the team.
My grandad had a short stay at James Terry Court while the family moved house. He has dementia and was so well cared for at the home. He settled in very well and the staff were all very attentive to his needs. It made our experience of moving house significantly easier.
We really appreciate you taking the time to write a review about James Terry Court. We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your grandad and I will pass on your comments to the team.
Since the change in the catering contract recently, food provision and quality have gone downhill. Frequently items such are eggs, baked beans, bacon are missing for my breakfast. My sons have to purchase cereal and grapes for my wife!
There are problems with clothes going missing when went to the laundry. Long waits for the in house maintenance staff to undertake small jobs such as a dripping tap.
My sons when dealing with the headquarters financial staff say they are totally inept when dealing with home payments, making mistakes, causing much frustration and anger. Overall the value for money aspect is below parr.
Thank you for taking the time to review our care home. We are glad that you were happy with the support you have received from our care staff and the cleanliness of your room. Sorry that you felt we did not meet your expectations in some areas of our service. We have an open door policy and we always welcome feedback and comments to help us improve our services and environment.
I would just like to say how very happy I am that Mum is being so well and kindly looked after. The staff are all so helpful that I couldn't have asked for anything more. It has been a huge relief to my sisters and me that the weight has been taken off our shoulders. So many thanks for everything that you do to make Mum's life bearable. With kindest regards.
Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care given to your mum and we always appreciate the feedback. I will ensure your comments are passed on to the team.
Since my wife came here I have not had a moment's worry. The care and attention she receives is second to none. The staff seem genuinely to care. In fact, nothing seems to faze them.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.
An excellent care home with high standards and with a friendly and caring staff.
Thank you for your positive review, I will pass this on to the team.
My father appreciated the activities, especially the music, which brought him much pleasure. Staff were great at engaging with my father and appreciating his interests and passions.
Sadly, my father's health deteriorated and the whole team were amazing in their support for him and the wider family. As other reviews say, the team were exemplary under difficult circumstances and their support and commitment is genuinely appreciated.
Thank you for your lovely review. I will share your comments with the team.
From the day my dad arrived at the home, he was really well looked after by the caring and professional staff. We always felt reassured that he was getting the best possible care for his Alzheimer's. There were always lots of activities to keep him busy and other residents always around for company. Thank you for also giving Dad dignity at the end of his life and letting us have a last visit to spend time with him when he passed away peacefully. Many thanks to all the staff.
Thank you for your positive review, I will share your lovely comments with the team.
The care that my father-in-law received in the short time that he was a resident at James Terry Court was absolutely amazing. All the staff that looked after him were so caring and professional, especially taking into account his complex medical needs and the number of hospital appointments he had to attend. Nothing was too much trouble and they kept in touch with us every step of the way, especially during his final days. We are truly grateful to you all, thank you.
Thank you for your review, it was lovely to read of your positive experience. I will share your lovely review with the team
Since my mother arrived at James Hunter House, we have been so impressed with the care and support she has received and also to us, as her family. Everyone, shift leaders, carers, cleaners, laundry staff, receptionists, maintenance and management is always so kind, helpful, friendly, caring and professional. Nothing is too much trouble, and we are always kept up to day with my mum's care. It has been a hard time for us, but we are now so relieved that my mum is in such wonderful, capable hands. Thank you so much, everyone.
Thank you for your review. I am pleased to hear of your positive experience and will share your review with all of the team.
Everyone at James Terry Court is welcoming, friendly and professional. From the moment we made an initial enquiry regarding eligibility and availability of rooms for my dad, we were treated with kindness and respect. Something that helped my mum come to terms with the difficult situation of my dad's deteriorating health. The support and guidance given to Mum, Dad and me during the admittance procedure and then the settling-in processes were amazing. The building was always clean and tidy, and the staff genuinely care for the welfare and needs of the residents. The care my dad received both in the dementia and nursing floors was wonderful; the staff treated him as if he was a member of their family, and we came to know many of them well and think of them with great fondness. Unfortunately, my dad passed away a few months ago; the day he died, the staff were exemplary, and we are truly grateful for the wonderful care he received and the compassion shown to him and us, his family.
Thank you for your review. I am pleased to hear of your positive experience and will share your review with all of our staff.
With thanks to all those involved.
Thank you for your review. I am pleased to hear that your father enjoyed his stay with us. I will share this review with all the staff at James Terry court.
The caring staff are very good. The only disappointment was the lack of organised in-house activities and entertainment during lockdown. Hopefully, this will improve now life seems to be returning to normal.
Thank you for your review. With our new activities coordinator on board and Covid-19 restrictions changing, this will enable us to have increased entertainment in the home.
Everyone is very pleasant and friendly.
I spent 3 weeks in the home to assist with my convalescence and recuperation following major surgery. On arrival, I was both weak mentally and physically. Upon departure, I was ready once again to return home and act normal again. My experiences in the home were such that without them I could not have faced going back to normal. The home was an incredible help towards my full recovery.
My mother has Dementia and has been with James Terry Court for nearly 3 years. The care has been beyond my expectations. Nothing is too much for the staff - they feel like family. My mother has got to the point in her illness where she rarely recognises me but the staff look after her so well and make me feel like a member of the James Terry Family. I can not thank them enough. All over COVID lockdown, they kept me updated with how mum was doing. They have supported me as well as mum. I particularly want to praise all the staff on Hunter who are so kind and deal with dementia patients with kindness and compassion. They have looked after my mum as if she was a member of their own family. I would not hesitate to recommend James Terry Court to anyone looking for a safe haven for their family member or friend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 16 July 2026Please contact the Home to enquire about the latest availability.
News (17) & Events (0)
- 22 Jun 2026
Residents and staff at RMBI Care Co. Home James Terry Court, in South Croydon, have recently come together for a vibrant celebration of Spanish culture. Everyone joined in to transform...
- 04 Jun 2026
Residents and staff across RMBI Care Co. Homes took part in 'Learning at Work Week' during 18th to 24th May to share and learn new skills. The theme for this...
- 26 Mar 2026
Care homes welcome family and friends every day. Sometimes, they even receive visits from therapy dogs to support the residents’ mental health and wellbeing. However, staff at RMBI Care Co....
There are no upcoming events for James Terry Court.
Awards / Recognitions (6)
- 30 Jun 2022Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 30 Jun 2021Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 28 Feb 2020Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
Accreditations
There are no accreditations posted yet for James Terry Court.
Meet the Team (1)

I have over 19 years of experience working with older people in the Care Sector. I have worked for the RMBICC for over 16 years and have worked at 3 of our homes in various roles. I was appointed The Home Manager at James Terry Court in May 2021.
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