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- James Terry Court care home







James Terry Court is situated in South Croydon, Surrey, and is surrounded by landscaped gardens. The Home provides residential care, nursing and residential dementia support. The Home operates as a safe and welcoming place where residents can enjoy the range of trips, outings and activities available to them.
There are also a number of luxury one and two-bedroom retirement apartments for independent living available on the site. Set within a beautiful,...
Care Provided by James Terry Court
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our care fees are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
The price(s) shown are provided by the care home. Contact James Terry Court for full pricing details and T&Cs.
Contact James Terry Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Royal Masonic Benevolent Institution Care Company (RMBI)
- Voluntary / Not for Profit Owned
Person in charge
- Diane Rumsby (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
- Self-funding residents or Freemasons supported by their Local Authority
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Parking
- Parking on site
James Terry Court Reviews (75)
James Terry Court has a Review Score of 9.8 (9.844) out of 10, based on 21 reviews in the last 2 years.
Over all time James Terry Court has 75 reviews.
A mini-stroke and my stress caused me to relinquish her into care homes and whilst the first homes were satisfactory, James Terry Court is sensationally good. The care; the staff; the food; the amenities and attention is perfect. All my family are so so relieved. It's wonderful.
We are completely satisfied with our situation at James Terry Court. It is well run, and full of carers and people who willingly make our lives complete.
Following a spell in hospital, my mother came to James Terry Court for respite. She was made welcome and comfortable from the outset. I am very happy with the care she receives and she is now in the process of making this her permanent home.
The home is supported by the Friends of James Terry court, and with this assistance make the environment and welfare of the residents of paramount importance.
Most staff are known by their first names and are caring and interested in the residents and assist the Friends in any of the events that have been organised.
All Residents are encouraged to join in all the events.
My mother has been in James Terry Court for 14 months. Having taken a while to settle in, she is now content. The food is excellent and she loves meal times. She is given a choice about when to go to bed and usually stays up with the carers. The home is very clean, helped by the new building. It never smells. It is rare to hear a bell ringing which I find very reassuring. The nursing care is excellent and I am kept updated about any issues. My mother is much fitter and stronger than when she arrived.
My mother has been in this home for 4 years and I am very pleased with the care she receives.
Briefly! I have been a resident at R.M.B.I for 4 years now. Most importantly I feel completely at home. All my practical needs are catered for including hairdressing and a chiropodist, laundry etc. Can't recommend this place too highly.
The catering is very hit and miss not enough fresh food. I would like more fresh vegetables, brassica vegetables, cauliflower and cabbage etc.
The surroundings of the home are very pleasant and I enjoy them.
I am not keen on the underfloor heating.
Home is very warm I like my room a lot cooler.
The Home is currently working to resolve the matters regarding food requirements and temperature with the resident.
I have visited many care homes in the last 25 years and overall consider James Terry Court to be the best in my personal experience.
A very good home, very clean all the staff are very helpful and courteous.
Independent since the death of her husband for 32 years, it came as shock at 98 to be told to move from her home! Transiting to sheltered facilities was extremely stressful, due to management pressure, over a two year period, at her former accommodation and a complete lack of Council support. It's a tribute to staff at James Terry that Mother is now generally happily integrated and is now in her 102nd year.
We, my sister and I, would comment that problems still seem to exist with the processing of laundry, all items were marked although these seem not to be resilient, it is not unusual to find Mother not wearing her own clothes. This is a very minor niggle.
Perhaps of greater relevance, when entering the facility we provided a fairly comprehensive resume' of facts, these have over the years been updated however we are not sure that attention has been adequately paid to them.
This is not meant to be a list of niggles but whenever we visit more often than not her hearing aid is not functioning, I carry as routine a spare battery. Without a hearing aid Mother cannot communicate and although appearing to converse will almost certainly not be on the same subject as the questioner.
This is not to be taken as negative comments but it is important for good communication between both us as responsible Children and legal guardians of our Mothers wellbeing and you the facilitators.
We as an overall perspective hold the facility and staff in extremely high regard, we have no problem communicating with any of the Staff they are almost without exception open, friendly and show us and our Mother the utmost courtesy. We are always greeted with a smile and some where we are most likely to hear a staff member gently talking and laughing with a resident.
My mother who is 96 has been at James Terry Court since May 2013. Whenever I or other relatives visit we are always made to feel welcome and can see how well cared for Mum is. I am always very happy with the cleanliness, both in mum's room and all other aspects of the Home. I would not hesitate to recommend James Terry.
Warm, kind and caring. Clean and fresh environment. Staff greet residents and visitors in a warm and friendly way. Visitors are welcomed at any time. Staff attend efficiently and promptly to any issues raised. Activities are all a bit similar and could be more stimulating.
The care my late father received in the last few weeks of his life was amazing. The staff were exceptional. My Grandmother is very happy and considers herself lucky to be living in such a nice care home. The staff are fantastic and take care of all her needs. On the rare occasion there's been a problem I have been notified immediately. Hygiene and cleanliness is brilliant and the food is of a high standard. Staff go the extra mile and I know most on first name basis. Very polite and friendly.
The fact that my Dad chose to die under the care of James Terry Court should say it all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 16 July 2026Please contact the Home to enquire about the latest availability.
News (17) & Events (0)
- 22 Jun 2026
Residents and staff at RMBI Care Co. Home James Terry Court, in South Croydon, have recently come together for a vibrant celebration of Spanish culture. Everyone joined in to transform...
- 04 Jun 2026
Residents and staff across RMBI Care Co. Homes took part in 'Learning at Work Week' during 18th to 24th May to share and learn new skills. The theme for this...
- 26 Mar 2026
Care homes welcome family and friends every day. Sometimes, they even receive visits from therapy dogs to support the residents’ mental health and wellbeing. However, staff at RMBI Care Co....
There are no upcoming events for James Terry Court.
Awards / Recognitions (6)
- 30 Jun 2022Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 30 Jun 2021Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 28 Feb 2020Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
Accreditations
There are no accreditations posted yet for James Terry Court.
Meet the Team (1)

I have over 19 years of experience working with older people in the Care Sector. I have worked for the RMBICC for over 16 years and have worked at 3 of our homes in various roles. I was appointed The Home Manager at James Terry Court in May 2021.
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