James Terry Court

If only our hospitsls actually cared for their patients.

Thank you for everything you have done and continue to do so. Your work is truly invaluable.

The staff asked me to keep in touch with updates of how she's getting which is really lovely. Especially when her Alzheimer's can make her a very nasty difficult person at times.

I 'm a regular volunteer in the home. The staff are always welcoming and helpful and the Residents are well cared for and happy. The activities organised are varied and fun and it's a please to spend time supporting this wonderful home.

My mother was admitted in January this year as I was no longer able to care for her as she needed 24 hrs care, I was very apprehensive at first,but I have found the care and consideration of the staff to be outstanding,the home is lovely and bright,the rooms are spacious,and all the areas are kept spotless,there is so much for them to do,lots of entertainment and activities, a very nice hairdressing salon,it really is like a very well run hotel,but the emphasis for me is how well they take care of mum, they are so kind, I cannot find any fault and would highly recommend it.

Food is good .

My mum has been at JTC for the last 3 months after being moved from an awful care home. I can easily say that within 48 hours of being there I noticed such an improvement in her.

This has continued and my mum is as settled as I think she could be anywhere, From day 1, I was very impressed with all of the staff and this still continues and is the same with every member of staff that I have met. The staff take care of all of my mums personal needs, but also as importantly, take the time out to just sit and talk to the residents.

The home is always very clean, food looks lovely and I think there are activities most days, although my mum does not take part in a lot of these, but there is never any pressure on my mum to do things that she does not want to do.

My mum has Dementia and Parkinsons, but since being at JTC, I hardly notice her Parkinson symptoms and her mobility has improved.

I can not praise the staff enough and thank you for putting the familys minds at ease

JTC tries hard to be a home from home and it delivers it well.

Care and hygiene are great, the place is clean and bright. Activities for the residents and the facilities available is really good.

The rooms are large and bright, we are pleased with our choice as a family.

I very much enjoyed my stay and will definitely stay again

Communication from my initial enquiry, through a delayed discharge from hospital has been open and helpful. The home itself is spotless, whilst warm and welcoming. Dad seems very content in their care. Staff continue an open communication with myself, and have acted on requests. I can relax knowing he is in their care.

Paperwork side of things has been a bit gung ho but there has been high levels of staff sickness and leave

Staff team very helpful prior to and arranging transfer from hospital. Welcoming and friendly home. Open to us explaining Mum's needs and wishes and involving us in her care plan. Team support family and visitors. Always accommodating of Mum's occasional request for something different at mealtimes.

Thank you.

We have been visiting our friend and find this place really friendly, staff welcoming and rooms really pleasant. Food is good! You can feel the care in there. I have used to work in one not so lovely care home in Croydon doing small sessions of massage and I know that James Terry Court delivers. Thank you for looking after our friend well! Highly recommended.

My wife arrived at James Terry Court (JTC)in September 2024, after 11 months in hospital. We expect she will remain here indefinitely. The transition from hospital to nursing home has been very positive. Since arrival, she has been making great progress in recovery. Our experience of JTC is all very positive. There is a strong feeling of community and joy. Other visitors often comment "This place is lovely", which reinforces our opinions too. The food is prepared and served with great care. The carers and nurses are all cheerful and well organised. The activity programme with two activities every day, 7 days a week, provides great stimulus. Mixing with the other residents is also heart warming. We often join her for meals, making our visit extra special. All of these factors, and more, contribute to our feeling that she is in the best possible place. None of this good stuff just happens by magic, it shows that behind the scenes there is good management at work to produce these results.

On visiting my husband's uncle and auntie e found the care to be very welcoming, nothing was too much trouble for the staff. The facilities were excellent. We stayed for lunch for a small fee, again the catering staff put in every effort to make sure the meals were what was wanted plus offering other choices.

Each member of staff had a specific role and each of them engaged with my relative and carried out their duties diligently and efficiently. James Terry Court was definitely more like a 'home' than a residence.

My mother was shown great kindness, care and patience by all the staff at James Terry Court. And making her final days peaceful and we thank everybody for the kindness, care and assistance shown to my wife and myself.

My mother only got to spend two weeks at James Terry Court after having spent 8 weeks in hospital following a major stroke. I cannot praise the staff highly enough; they were kind and caring and helped maintain her dignity. The biggest thing they offered was to allow my mum to die calmly and peacefully without stress or pain. I cannot thank them enough.

Having been looking around for a care home for my mother, James Terry Court was recommended by a friend. I made a couple of visits to the home prior to bringing my mother to have a look. Each time I was there, I found the home to be spotlessly clean, the staff were very friendly, and you could tell that they were passionate about their work. I took my mother to visit the home before agreeing anything, and she was also very impressed with what she saw compared to the last home she was in. Since moving in, my mother's whole attitude has changed, she is now very happy with the home and staff and looks forward to each day as it arrives. She likes the fact that it has an in-house hairdresser, doctor, chiropodist and daily entertainment. The staff keep me updated with any concerns they may have and normally sort things out over the phone. Overall, I'm very happy with the staff at James Terry Court and the assistance they are giving to Mum.