St Jude's Nursing Home

29-31 Mayfield Road, Sutton SM2 5DU
Review Us
9.6 112 Reviews
  • St Jude's Nursing Home, Sutton
St Judes is situated between Belmont Village and Sutton town centre and offers fully furnished and spacious accommodation over three floors. A passionate team of well-trained staff provide nursing and end-of-life care and also excel in providing person-centred care and palliative care to those who living with dementia or those who may be older with health conditions.

Staff provide an environment for residents to be cared for in an understanding, professional and dignified way. As well as offering permanent accommodation, St Judes can also provide respite and convalescence care for those requiring temporary assistance.

Professionals aim to provide the highest standards of care and services at the home which is a member of the Registered Nursing Home Association (RNHA).

Accommodation for residents comprises of single and shared rooms, most of which are en-suite, while there are nurse call systems and televisions in each room as well as a private telephone which is available upon request.

The home has several lounges, a cinema room and a dining room which overlooks the patio with private garden. Residents can enjoy a full activities programme, organised by the activities co-ordinator, including outings and local entertainers.

Residents also have access to regular visits from dentists, opticians, physiotherapists, chiropodists, occupational therapists, hairdressers, religious ministers and local doctors.

An on-site cook liaises with residents and care staff on a daily basis to ensure they can enjoy choices of well-balanced, nutritious, appetising meals that meet their dietary requirements.
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Care Provided by St Jude's Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Churchill Residential Nursing Homes Ltd

Person in Charge

  • Patricia Fyfe (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (40)

Visiting

  • St Judes always welcomes visitors but asks that meal times to be avoided to preserve the dignity of the residents.

Parking

  • On site and off road parking. Quiet residential road.

St Jude's Nursing Home Reviews (112)

9.6

St Jude's Nursing Home has a Review Score of 9.6 (9.569) out of 10, based on 29 reviews in the last 2 years.
Over all time St Jude's Nursing Home has 112 reviews.

Overall Experience
  • 84
  • 21
  • 4
  • 1
  • 2
Date Published
  • 112
  • 5
  • 10
  • 29
  • 83
Reviewer Connection to St Jude's Nursing Home
  • 46
  • 29
  • 7
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 112, showing 21-40
Review from P N (Son of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a number of options but chose St Jude's and it turned out to be a good choice. The room was a good size, equipped with all that was needed but what made St Jude's special was the staff, who were always on hand when needed and made Mum's stay comfortable.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely review. It was a pleasure to know and care for your mum and we are pleased you were happy with the care delivery. The team will be pleased to read your message.
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Review from S A (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall standard of the care home including the room is very good. Rooms, bedding and furniture are clean and fairly well maintained. The home is secure and I feel that my dad is kept safe in relation to his condition and abilities. The staff are warm and welcoming and attentive. They are always
readily available to contact by phone and email and keep us updated/informed of Dad's health. The food and facilities are of a good standard and Christmas dinner/party was laid on for residents.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review, it was a pleasure to look after your dad and know you all as a family. The team will be glad to hear your lovely words.
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Review from W L (Relative of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was hard for me having not had this sort of thing before, but St Jude's helped me more than anybody could. I will always be grateful to them.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you very much for your review. I remember how difficult the situation was for you and your loved one, and we are only glad you were happy with the outcome and care delivery.
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Review from Angela M (Friend of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely nursing home, and the staff are always friendly and welcoming. They treat the residents extremely kindly and seem to genuinely care about them. The lounge has a lovely atmosphere, and everywhere is always very clean.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you very much for your review and kind words. The team work very hard to provide the best service possible to our residents and their families and friends.
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Review from Julie W (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Jude's Nursing Home is a very caring environment. The care is individually tailored to each resident.
The home is warm and inviting, and all the staff are kind and friendly.
I would and have recommended this nursing home to others.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review, which is much appreciated. The team work very hard to ensure our residents are safe and comfortable in our lovely environment.
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Review from T K (Friend of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is happy here.
She is well taken care of.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so very much for your review; it is much appreciated. I am glad your friend is happy at St Jude's and that you are pleased with the service. The team go over and beyond to make our residents…read more
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Review from Nigel R (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we first visited the home to see if my mum would be suitable for the home, the staff were very welcoming and showed us around the home. The home was very clean, and the rooms were reasonably spacious.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely review, which I will share with the team.
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Review from J P (Mother of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely nursing home, staff, manager, food and grounds. I have never been to a nursing home before, except now. I would recommend this home, if needed, to any of my family and friends. If only my mum was alive, I would have recommended this one for her. Bless her.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely review and kind words; the team will love to read them, and we are happy you are pleased with the service.
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Review from Elizabeth S (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to St Jude's in December 2022. Dementia and compromised mobility meant we had to seek out care home options. I came to St Jude's as they were looking after my aunt, and I am so glad we chose this home. My mother was reunited with her sister, and the staff worked hard so that they sat
together when in the lounge. My mother could be difficult, but we saw nothing but care and compassion from the staff. Although my mother hated being in a home, she loved the staff, and they were professional and compassionate in all their care of her. The manager was lovely and always took the time to listen to our concerns as Mum deteriorated. In Mum's final days, I saw first-hand their care and concern for her. And after she passed, all the staff came to her room and said goodbye to her. It meant so much to us as a family. We have nothing but praise for this wonderful home and their amazing team. Thank you so much.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so very much for your lovely review, and we are very pleased you were so happy with the care delivered to your mum. The team will be very pleased to read your lovely review.
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Review from Sandra W (Sister of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My brother was at St Jude's, not by choice, due to no other home that could meet his needs. He was there for a total of 15 days then he very sadly passed. The language barrier with all staff was a massive issue, especially on the phone. He was bed-bound and couldn't use the call bell as they put it
on the wall out of his reach. He had Parkinson's and had several strokes so he was unable to communicate. He deteriorated very quickly, suffering from recurring aspiration pneumonia. We had an agreement with the home for them to contact my sister and I when he was near the end of life but they left it too late and he passed alone. We were stressed that they didn't call sooner. When I contacted the home I was told "oh he passed" then they hung up. The last time I saw my brother I pulled the call bell and it took 10 minutes for nurses to respond. My advice is to find another home and not go to St Jude's. Very angry and upset.
Reply from Linda Rich, Director at St Jude's Nursing Home
Please accept our heartfelt condolences for your loss.
We usually pride ourselves on our compassion, care and attention in helping not only the Residents but their families as well; hence it deeply…read more
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Review from Andrew W (Son of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Our mother was brought into St Jude's just as Covid commenced. The way in which visitors were handled was, in our view, extremely poor, with little commonsense and was completely over the top (compared to hospitals and other care homes).
This has landed our view on the overall care received.
Bearing
in mind, our mum and her husband were in the same care home, the lack of understanding and willingness to put them close to each other was disappointing, to say the least.
Some of the carers were excellent, but others were poor.
Reply from Patricia Fyfe, Manager at St Jude's Nursing Home
I am sorry the family were overall unhappy with the management of C-19 at St Jude's which has impacted on the overall opinion of our service. During the height of the pandemic our C-19 restrictions…read more
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Review from Janet S (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at St Jude’s for 17 months. In that time the care and compassion that the staff showed was excellent. She was always well-fed and kept extremely clean. As her health deteriorated they still showed the same level of kindness. A lovely nursing home which I would recommend.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review, it was a pleasure looking after your lovely mum and knowing you all as a family. I will share your kind words with the team.
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Review from Ferdinard L (Son of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a pleasure knowing St Jude's Nursing Home. They took care of my Father, especially when we were rejected by many other homes due to his conditions. St Jude's provided professional care for my Dad. They did everything to make him more settled during his stay. I will always recommend St Jude's
Nursing Home to others.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review. We are glad you chose St Judes for your father's ongoing care, it was a pleasure to look after him and it was also a pleasure to get to know other members of the…read more
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Review from Roger Y (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than happy to fill in this review and I know my mother was very well looked after. A few ratings I could not complete due to Covid and Mum being bedridden.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you very much for your lovely review; it was our pleasure to have known your mother and care for her at St Jude's. We are glad you were satisfied with the service we provided.
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Review from J B (Daughter-in-law of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was diagnosed with dementia, which resulted in him requiring more sensitive and specialised care.
His residence at St Jude's from the beginning of the year. Initially presented challenges, but thankfully the home has been brilliant in accommodating and supporting him.
His demeanour
has improved greatly, which results in him looking so well.
Each time we visit, we feel welcome and have full confidence in the support provided.
Although my father-in-law doesn't participate in group activities, there is clear evidence that inclusion is the ethos of St Jude's.
At a previous visit, my husband was overjoyed to see Dad in the lounge area, seated with the other residents.
St Jude's has been a true blessing and solution to our anxiety regarding Dad's care within the community.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely and very positive review. The team work tirelessly to support our residents to lead fulfilled and enriched lives daily as far as they can and wish, and this, of…read more
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Review from M G (Wife of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is early days, as my husband suffering from dementia, moved into St Jude's just three weeks ago. So far, I have been really impressed. The staff seem to go out of their way to welcome my husband and myself when visiting. They are caring and friendly with a team spirit. The home is very clean, and
so is his very adequate room. The personal care is excellent. After having cared for my husband for several years, I can now leave him in the very capable hands of St Jude's and still be able to come and see him whenever I wish. Thank you to everyone at St Jude's!
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely review. We have a wonderful team at St Jude's, and it's great their dedication, professionalism, and team spirit have been recognised in the shory time you and your…read more
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Review from Antonia M (Daughter of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful home, such kind and caring staff. My dad was really happy here and enjoyed the freedom they allowed him. He liked the food and always looked forward to mealtimes. The staff were always so friendly to my uncle and I when we came to visit. Many thanks.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review and kind words. It was a pleasure looking after your dad, and we know he was very contented here, and we miss him.
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Review from Paul Y (Son of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The St Jude's care home staff are very supportive and helpful with their care to my mum from what I have seen on my visits. The care home facilities appear to be more than adequate for my mum in the condition she is in. The main plus is that the staff have been able to get my mum out of bed, which she
was not able to do before she became a resident of St Jude's care home.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review and kind words, which I will share with the team.
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Review from R M (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are kind and caring, which makes me feel confident that my family member is well cared for and given comfort if needed. This has been so important during lockdowns when I was unable to visit as well as now.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely review; it means a lot to the team.
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Review from Georgina A (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Jude's has been my mother's home for over five years now. It is very clean, comfortable and well maintained. The staff are very kind and caring to my mother. Their patience with dementia residents is outstanding.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely review and kind words; the team will love to read them, and we are very glad you are happy with your mum's care at St Jude's.
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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for St Jude's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.569 for St Jude's Nursing Home is calculated as follows: ( (210 Excellents x 5) + (117 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 341 Ratings = 4.569
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Jude's Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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