St Jude's Nursing Home

29-31 Mayfield Road, Sutton SM2 5DU
Review Us
9.6 112 Reviews
  • St Jude's Nursing Home, Sutton
St Judes is situated between Belmont Village and Sutton town centre and offers fully furnished and spacious accommodation over three floors. A passionate team of well-trained staff provide nursing and end-of-life care and also excel in providing person-centred care and palliative care to those who living with dementia or those who may be older with health conditions.

Staff provide an environment for residents to be cared for in an understanding, professional and dignified way. As well as offering permanent accommodation, St Judes can also provide respite and convalescence care for those requiring temporary assistance.

Professionals aim to provide the highest standards of care and services at the home which is a member of the Registered Nursing Home Association (RNHA).

Accommodation for residents comprises of single and shared rooms, most of which are en-suite, while there are nurse call systems and televisions in each room as well as a private telephone which is available upon request.

The home has several lounges, a cinema room and a dining room which overlooks the patio with private garden. Residents can enjoy a full activities programme, organised by the activities co-ordinator, including outings and local entertainers.

Residents also have access to regular visits from dentists, opticians, physiotherapists, chiropodists, occupational therapists, hairdressers, religious ministers and local doctors.

An on-site cook liaises with residents and care staff on a daily basis to ensure they can enjoy choices of well-balanced, nutritious, appetising meals that meet their dietary requirements.
Show St Jude's Nursing Home on the Map

Care Provided by St Jude's Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Churchill Residential Nursing Homes Ltd

Person in Charge

  • Patricia Fyfe (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (40)

Visiting

  • St Judes always welcomes visitors but asks that meal times to be avoided to preserve the dignity of the residents.

Parking

  • On site and off road parking. Quiet residential road.

St Jude's Nursing Home Reviews (112)

9.6

St Jude's Nursing Home has a Review Score of 9.6 (9.569) out of 10, based on 29 reviews in the last 2 years.
Over all time St Jude's Nursing Home has 112 reviews.

Overall Experience
  • 84
  • 21
  • 4
  • 1
  • 2
Date Published
  • 112
  • 5
  • 10
  • 29
  • 83
Reviewer Connection to St Jude's Nursing Home
  • 46
  • 29
  • 7
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 41-60
Review from Susan B (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think St Jude’s has recently been refurbished. The decor and furnishings are beautiful and comfortable. Everything is kept nice and clean and fresh.
The staff are caring and attentive; they speak kindly to the residents.
The food is cooked on the premises and is varied, appetising and nicely presented.
I
am very happy with the care my mother receives.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review and kind words. We strive very hard to provide excellent service within a comfortable and safe environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E T (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at St Jude's work hard to provide the best care for my mother. My mum has been there for over four years, and I wouldn't want her anywhere else.
If I need to discuss an issue, a staff member, nurse and the manager will make themselves available.
Covid changed the ease of visiting but
as this is changing there is a big welcome when you ring the doorbell.
Thank you for all you do.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review and kind words; the team will love to read them. It's great to be able to welcome so many visitors into the home again - almost like old times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to visit my dad and was greeted by a lovely member of staff who took me to see my dad and made us both a cup of tea. Checked on us regularly to make sure we were ok. Made me feel really welcome and comfortable.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Lovely to read your review, and so pleased you had a lovely visit with your dad. I look forward to sharing your kind words with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nick B (Son of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at St Jude's for more than four years. It was a great comfort to her family to know that during her last few years, she was in a safe, clean environment and being looked after by caring staff. She received excellent care and was treated with dignity and respect throughout.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for the lovely review, which I will share with the team. It was a pleasure looking after your mum, and we are pleased you were so happy with her care at St Jude's.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jason P (Son of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The staff are very rude, mainly the manager and the head nurse. They refuse to let me speak to my father, this isn't right. They do not contact you back when you ask for a call. I understand about the pandemic going on but I should be able to speak to my father as I need to sort things with him and
he is in palliative care and they are refusing to let me speak to him. Staff are very hard to understand as well.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your feedback however, we are saddened at the comments made. We understand that putting a loved one into care can be a difficult decision, but we try and support relatives and their…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally M (Daughter of Resident) published on 29 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
St Jude's is a very happy and well-run nursing home. Residents are well looked after and entertained. My dear mum spent three years at St Jude's. It was definitely the right home for my mum, and she remained safe and happy. Thank you.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely words; the team will be delighted to read them. It was our pleasure to have your lovely mum live in our St Judes family, and it was also a pleasure to have known you,…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul D (Grandson of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff was friendly enough and the care home was very clean. My grandad's room was very spacious. However, on every occasion we visited, my grandad looked unwashed, was unshaven, and looked generally unkempt, which wasn’t very nice to see, as he was a very proud and dignified man. The care home also
threw away his great granddaughter's drawings she did for him that we left at his bedside along with his birthday cards. Finally, on the last day we saw my Grandad (31st September), the staff couldn’t open the front door as they didn’t know the code. It took a few minutes and a third member of staff to know the code. What if there had have been a fire?
Overall I think the service is below par for the costs.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your review which has caused me some concern. Your mother visited almost daily and was continually grateful for the excellent care given to your grandfather so I am a little confused by…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y C (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was at St Jude's for six years. Her experience there was good, although improvements could have been made in terms of the cultural aspects of her life. On the whole, the family was always treated with respect by all staff members. Kept informed most of the time of changes or events in Mother's
condition. Love the newsletter, which kept us informed during lockdown (excellent).
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely review; it was a pleasure to have your mother stay with us at St Jude's, and she is sadly missed.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V H (Wife of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was "end of life", and the care he had could not have been better; kept comfortable and pain-free.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review. Sadly your husband was with us for a very short time only, but we are glad to have been able to ensure him a dignified, comfortable and pain-free passing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michal D (Brother of Resident) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Simply delighted with the care given to my sister over the past 4-years and the help and cooperation gave to my niece, who travels up from Cornwall every 3-weeks to visit her Mum. A big thank you to all of the staff for looking after her so well. It is a pleasure to meet them all when we are able to
visit our relative.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review; very much appreciated. Your niece and her dad have become part of our family at St Judes, as well as your sister. We are happy the family is so pleased with all our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nigel P (Son of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to St Judes Nursing Home in October 2020, in the middle of the Covid pandemic. It has been a difficult time, as we were not able to enter the home due to the Covid regulations. However, we found all staff to be very helpful and pleasant to talk to. In this technology age, we discussed
my mother's needs via video conferencing and the senior management and nurses were very helpful in making sure Mum received the care she needed. Nothing seemed to be too much trouble. We were even able to have video meetings with Mum, which was a service that made me and my sister feel we still had contact with Mum. Since Covid regulations were eased earlier this year, we have now been able to visit Mum in the "snug" and these regular visits have made us feel we made the right choice in moving Mum to St Judes. I cannot stress enough how helpful all staff are and they make you feel welcome. A big thank you to all staff at St Judes.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so very much for your lovely review. This past year and half has not been easy and we thank you for your patience and understanding, but now the world is opening up again we can, of course,…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris C (Son of Resident) published on 19 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is bedridden and does not really wake for more than a few moments each day. She is unable to do anything for herself. Mum is always clean has suffered no bed sores and has put on weight at St Jude's.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your kind words which I will share with the team. Your mum seems to be thriving under our care and for that, we are thankful and glad the family is happy with the service we provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian H (Son of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very focused on care and the environment in which the residents live. Every aspect of what they do has the welfare of their residents uppermost. The staff are brilliant, led by a brilliant senior team. I cannot praise them enough.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your heartfelt words, which mean even more after the very difficult year we have all faced. I am very fortunate to have a strong dedicated team whose main aim is the continued comfort…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie B (Daughter of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team always gave good care to my mum under such difficult circumstances.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your kind words. It was such a pleasure looking after your mum, and we are so glad that you managed to visit her often in these difficult times which she thoroughly enjoyed and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June H (Wife of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A very satisfactory home. Very helpful staff, both male and female. Extremely clean in every way.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely review, I will share your kind words with the team.
Stay safe. From St Jude's Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet B (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first impression when entering St Jude's Nursing Home was wow. There were fresh flowers everywhere. It felt so warming and homely. As we were shown the entire home we were certainly not disappointed. Every aspect of the home was beautifully furnished throughout with little touches of a see-through
fish tank and a beautifully maintained garden. The staff, from management to nurses to carers, were absolutely dedicated to their residents. I would certainly recommend St Jude's to anyone that may need the care for their loved ones.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you so much for your lovely review which I will be delighted to share with the team. I am so pleased about your experience of St Jude's was so positive from the first moment you entered the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Daughter of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care for dementia patients but not for cancer patients, which my mother was suffering from. She was transferred to hospice where she needed to go initially.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Dear Reviewer,
Thank you so much for your review, it is very much appreciated. Whilst we do deliver superb end of life palliative care, there are times when specialist palliative intervention is…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert J (Son of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have wished for a better nursing home for my father. The building is clean, bright and has a nice atmosphere. Nursing staff are always kind, cheerful and helpful and very efficient and professional. Any questions about my dad's health were always answered straight away and dealings I had
with the administrative staff were always helpful and professional. The food is excellent. A great place. Thank you.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Thank you for your lovely review. We are so pleased you were happy with the care delivered to your father. It was a pleasure to have known you both.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter of Resident) published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a hard decision to move Mum into residential care, but I am so glad we chose St Jude's. The entire staff, including management and ancillary as well as nurses and carers, are kind and caring people. The rooms are clean and well maintained, food (cooked on the premises), is good and the range
of activities is good. Even in Mum's final weeks when she was bed-bound, she was always well cared for, comfortable with spotless bedding and nightdress. I have no hesitation in recommending St Jude's
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Dear L B
Thank you for your lovely review which I have shared with the team.
We miss you all, especially your mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K K (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
After the last hospital admission, Mum got reassessed and she couldn't return to her former care home of 13months. I chose St Jude's mainly for the very good food, activities and the impression I got after visiting there. I had hoped Mum would join in and tried to encourage her but she was perfectly
happy and content to stay in her room. She wasn't really interested in making conversation or making friends anymore as I hoped she would. The staff were lovely, kind and caring and the care was good and very adequate for Mum's needs in the few months that she was here. Mum passed away peacefully on March 12th. Unfortunately, I was sent to the wrong address after I cleared mum's room to collect the death certificate which wasn't a problem but for others might be. The visiting opticians had wanted to charge me £300 for new glasses for Mum, which I wasn't pleased about either. It, however, has taken me nearly two months to get the refund we were due on the room.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home
Dear Kim
Thank you for your review and your kind words which I will share with the team. It was a pleasure to have known both you and your mum. I am so sorry you were sent to the wrong address to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for St Jude's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.569 for St Jude's Nursing Home is calculated as follows: ( (210 Excellents x 5) + (117 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 341 Ratings = 4.569
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Jude's Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Jude's Nursing Home to verify any information. View our terms and conditions. St Jude's Nursing Home has an Enhanced Service - more info.