St Jude's Nursing Home

29-31 Mayfield Road, Sutton SM2 5DU
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9.6 123 Reviews
  • St Jude's Nursing Home, Sutton
St Judes is situated between Belmont Village and Sutton town centre and offers fully furnished and spacious accommodation over three floors. A passionate team of well-trained staff provide nursing and end-of-life care and also excel in providing person-centred care and palliative care to those who living with dementia or those who may be older with health conditions.

Staff provide an environment for residents to be cared for in an understanding, professional and dignified way. As well as offering permanent accommodation, St Judes can also provide respite and convalescence care for those requiring temporary assistance.

Professionals aim to provide the highest standards of care and services at the home which is a member of the Registered Nursing Home Association (RNHA).

Accommodation for residents comprises of single and shared rooms, most of which are en-suite, while there are nurse call systems and televisions in each room as well as a private telephone which is available upon request.

The home has several lounges, a cinema room and a dining room which overlooks the patio with private garden. Residents can enjoy a full activities programme, organised by the activities co-ordinator, including outings and local entertainers.

Residents also have access to regular visits from dentists, opticians, physiotherapists, chiropodists, occupational therapists, hairdressers, religious ministers and local doctors.

An on-site cook liaises with residents and care staff on a daily basis to ensure they can enjoy choices of well-balanced, nutritious, appetising meals that meet their dietary requirements.
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Care Provided by St Jude's Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £2500
  • Self-Funded Residential Dementia Care: £1550 – £2550
  • Self-Funded Nursing Care: £1550 – £2550
  • Self-Funded Nursing Dementia Care: £1550 – £2550
  • RESPITE Self-Funded Residential Care: £1550 – £2550
  • RESPITE Self-Funded Residential Dementia Care: £1550 – £2550
  • RESPITE Self-Funded Nursing Care: £1550 – £2550
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £2550

These prices are only a guideline, please contact St Jude's Nursing Home to find out the exact price for your requirements.

Contact St Jude's Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Jude's Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Churchill Residential Nursing Homes Ltd
  • Privately Owned

Person in Charge

  • Patricia Fyfe (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (40)

Visiting

  • St Judes always welcomes visitors but asks that meal times to be avoided to preserve the dignity of the residents.

Parking

  • On site and off road parking. Quiet residential road.

St Jude's Nursing Home Reviews (123)

9.6

St Jude's Nursing Home has a Review Score of 9.6 (9.550) out of 10, based on 36 reviews in the last 2 years.
Over all time St Jude's Nursing Home has 123 reviews.

Overall Experience
  • 91
  • 25
  • 4
  • 1
  • 2
Date Published
  • 123
  • 15
  • 19
  • 36
  • 87
Reviewer Connection to St Jude's Nursing Home
  • 48
  • 29
  • 9
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 123, showing 41-60
Review from Sandra W (Sister of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My brother was at St Jude's, not by choice, due to no other home that could meet his needs. He was there for a total of 15 days then he very sadly passed. The language barrier with all staff was a massive issue, especially on the phone. He was bed-bound and couldn't use the call bell as they put it
on the wall out of his reach. He had Parkinson's and had several strokes so he was unable to communicate. He deteriorated very quickly, suffering from recurring aspiration pneumonia. We had an agreement with the home for them to contact my sister and I when he was near the end of life but they left it too late and he passed alone. We were stressed that they didn't call sooner. When I contacted the home I was told "oh he passed" then they hung up. The last time I saw my brother I pulled the call bell and it took 10 minutes for nurses to respond. My advice is to find another home and not go to St Jude's. Very angry and upset.
Reply from Linda Rich, Director at St Jude's Nursing HomePlease accept our heartfelt condolences for your loss.
We usually pride ourselves on our compassion, care and attention in helping not only the Residents but their families as well; hence it deeply concerns and saddens us that we have not made you feel this way. Especially, as we take our role as looking after the Residents entrusted to us very seriously.
Sharing your comments has significant value and we will liaise directly to fully understand your experience. Please be reassured this will be given the due respect deserved and action deemed necessary taken immediately.
St Jude’s is very much a family with care through kindness at the heart of everything we do. We are sorry again for your loss.
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Review from Andrew W (Son of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Our mother was brought into St Jude's just as Covid commenced. The way in which visitors were handled was, in our view, extremely poor, with little commonsense and was completely over the top (compared to hospitals and other care homes).
This has landed our view on the overall care received.
Bearing
in mind, our mum and her husband were in the same care home, the lack of understanding and willingness to put them close to each other was disappointing, to say the least.
Some of the carers were excellent, but others were poor.
Reply from Patricia Fyfe, Manager at St Jude's Nursing HomeI am sorry the family were overall unhappy with the management of C-19 at St Jude's which has impacted on the overall opinion of our service. During the height of the pandemic our C-19 restrictions were exceedingly robust which enabled us to maintain a safe environment to protect our frail elderly and staff, so safe we did not lose any residents to Covid. We are truly grateful to those who fully supported our management of the virus as difficult as it was. But without their unwavering support, we may have suffered the loss of many of our dear residents as was the case with many care homes and hospitals all over the country. I am also sorry your mother and her husband did not spend much time together but this was mostly down to personal choice. On a more positive note, I am pleased to say post Covid our home has returned to its open door with families as part of the St Jude’s community again enjoying our busy social calendar. Your mother was a lovely lady, still sadly missed.
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Review from Janet S (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at St Jude’s for 17 months. In that time the care and compassion that the staff showed was excellent. She was always well-fed and kept extremely clean. As her health deteriorated they still showed the same level of kindness. A lovely nursing home which I would recommend.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you for your lovely review, it was a pleasure looking after your lovely mum and knowing you all as a family. I will share your kind words with the team.
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Review from Ferdinard L (Son of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a pleasure knowing St Jude's Nursing Home. They took care of my Father, especially when we were rejected by many other homes due to his conditions. St Jude's provided professional care for my Dad. They did everything to make him more settled during his stay. I will always recommend St Jude's
Nursing Home to others.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you for your lovely review. We are glad you chose St Judes for your father's ongoing care, it was a pleasure to look after him and it was also a pleasure to get to know other members of the family. I will share your kind words with the team.
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Review from Roger Y (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than happy to fill in this review and I know my mother was very well looked after. A few ratings I could not complete due to Covid and Mum being bedridden.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you very much for your lovely review; it was our pleasure to have known your mother and care for her at St Jude's. We are glad you were satisfied with the service we provided.
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Review from J B (Daughter-in-law of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was diagnosed with dementia, which resulted in him requiring more sensitive and specialised care.
His residence at St Jude's from the beginning of the year. Initially presented challenges, but thankfully the home has been brilliant in accommodating and supporting him.
His demeanour
has improved greatly, which results in him looking so well.
Each time we visit, we feel welcome and have full confidence in the support provided.
Although my father-in-law doesn't participate in group activities, there is clear evidence that inclusion is the ethos of St Jude's.
At a previous visit, my husband was overjoyed to see Dad in the lounge area, seated with the other residents.
St Jude's has been a true blessing and solution to our anxiety regarding Dad's care within the community.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you so much for your lovely and very positive review. The team work tirelessly to support our residents to lead fulfilled and enriched lives daily as far as they can and wish, and this, of course, includes your father-in-law. The team will love to read your kind words.
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Review from M G (Wife of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is early days, as my husband suffering from dementia, moved into St Jude's just three weeks ago. So far, I have been really impressed. The staff seem to go out of their way to welcome my husband and myself when visiting. They are caring and friendly with a team spirit. The home is very clean, and
so is his very adequate room. The personal care is excellent. After having cared for my husband for several years, I can now leave him in the very capable hands of St Jude's and still be able to come and see him whenever I wish. Thank you to everyone at St Jude's!
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you so much for your lovely review. We have a wonderful team at St Jude's, and it's great their dedication, professionalism, and team spirit have been recognised in the shory time you and your husband have been in our care.
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Review from Antonia M (Daughter of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful home, such kind and caring staff. My dad was really happy here and enjoyed the freedom they allowed him. He liked the food and always looked forward to mealtimes. The staff were always so friendly to my uncle and I when we came to visit. Many thanks.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you for your lovely review and kind words. It was a pleasure looking after your dad, and we know he was very contented here, and we miss him.
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Review from Paul Y (Son of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The St Jude's care home staff are very supportive and helpful with their care to my mum from what I have seen on my visits. The care home facilities appear to be more than adequate for my mum in the condition she is in. The main plus is that the staff have been able to get my mum out of bed, which she
was not able to do before she became a resident of St Jude's care home.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you for your lovely review and kind words, which I will share with the team.
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Review from R M (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are kind and caring, which makes me feel confident that my family member is well cared for and given comfort if needed. This has been so important during lockdowns when I was unable to visit as well as now.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you so much for your lovely review; it means a lot to the team.
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Review from Georgina A (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Jude's has been my mother's home for over five years now. It is very clean, comfortable and well maintained. The staff are very kind and caring to my mother. Their patience with dementia residents is outstanding.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you so much for your lovely review and kind words; the team will love to read them, and we are very glad you are happy with your mum's care at St Jude's.
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Review from Susan B (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think St Jude’s has recently been refurbished. The decor and furnishings are beautiful and comfortable. Everything is kept nice and clean and fresh.
The staff are caring and attentive; they speak kindly to the residents.
The food is cooked on the premises and is varied, appetising and nicely presented.
I
am very happy with the care my mother receives.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you for your lovely review and kind words. We strive very hard to provide excellent service within a comfortable and safe environment.
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Review from E T (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at St Jude's work hard to provide the best care for my mother. My mum has been there for over four years, and I wouldn't want her anywhere else.
If I need to discuss an issue, a staff member, nurse and the manager will make themselves available.
Covid changed the ease of visiting but
as this is changing there is a big welcome when you ring the doorbell.
Thank you for all you do.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you for your lovely review and kind words; the team will love to read them. It's great to be able to welcome so many visitors into the home again - almost like old times.
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Review from C T (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to visit my dad and was greeted by a lovely member of staff who took me to see my dad and made us both a cup of tea. Checked on us regularly to make sure we were ok. Made me feel really welcome and comfortable.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeLovely to read your review, and so pleased you had a lovely visit with your dad. I look forward to sharing your kind words with the team.
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Review from Nick B (Son of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at St Jude's for more than four years. It was a great comfort to her family to know that during her last few years, she was in a safe, clean environment and being looked after by caring staff. She received excellent care and was treated with dignity and respect throughout.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you so much for the lovely review, which I will share with the team. It was a pleasure looking after your mum, and we are pleased you were so happy with her care at St Jude's.
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Review from Jason P (Son of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The staff are very rude, mainly the manager and the head nurse. They refuse to let me speak to my father, this isn't right. They do not contact you back when you ask for a call. I understand about the pandemic going on but I should be able to speak to my father as I need to sort things with him and
he is in palliative care and they are refusing to let me speak to him. Staff are very hard to understand as well.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you for your feedback however, we are saddened at the comments made. We understand that putting a loved one into care can be a difficult decision, but we try and support relatives and their loved ones the best we can as we understand the first few days and weeks can be upsetting. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views. Please continue to use the visitor booking line as it does work really well for keeping in touch with loved ones. Thank you once again for sharing your comments.
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Review from Sally M (Daughter of Resident) published on 29 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
St Jude's is a very happy and well-run nursing home. Residents are well looked after and entertained. My dear mum spent three years at St Jude's. It was definitely the right home for my mum, and she remained safe and happy. Thank you.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you so much for your lovely words; the team will be delighted to read them. It was our pleasure to have your lovely mum live in our St Judes family, and it was also a pleasure to have known you, your brother and your extended family too.
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Review from Paul D (Grandson of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff was friendly enough and the care home was very clean. My grandad's room was very spacious. However, on every occasion we visited, my grandad looked unwashed, was unshaven, and looked generally unkempt, which wasn’t very nice to see, as he was a very proud and dignified man. The care home also
threw away his great granddaughter's drawings she did for him that we left at his bedside along with his birthday cards. Finally, on the last day we saw my Grandad (31st September), the staff couldn’t open the front door as they didn’t know the code. It took a few minutes and a third member of staff to know the code. What if there had have been a fire?
Overall I think the service is below par for the costs.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you for your review which has caused me some concern. Your mother visited almost daily and was continually grateful for the excellent care given to your grandfather so I am a little confused by these comments. However, I am aware there was great disappointment for the family over the missing drawing and birthday cards. Therefore I have decided to manage your issues of concern through the company complaints procedure and will forward to the family my outcome within 28 days.
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Review from Y C (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was at St Jude's for six years. Her experience there was good, although improvements could have been made in terms of the cultural aspects of her life. On the whole, the family was always treated with respect by all staff members. Kept informed most of the time of changes or events in Mother's
condition. Love the newsletter, which kept us informed during lockdown (excellent).
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you so much for your lovely review; it was a pleasure to have your mother stay with us at St Jude's, and she is sadly missed.
Thank you.
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Review from V H (Wife of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was "end of life", and the care he had could not have been better; kept comfortable and pain-free.
Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing HomeThank you for your lovely review. Sadly your husband was with us for a very short time only, but we are glad to have been able to ensure him a dignified, comfortable and pain-free passing.
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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for St Jude's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.550 for St Jude's Nursing Home is calculated as follows: ( (252 Excellents x 5) + (155 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 424 Ratings = 4.55
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Jude's Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Patricia

Patricia Fyfe

Job Title: Registered Home Manager Joined: 2014

I have been working at St Jude's as Home Manager for 12 years.


My greatest achievement was meeting the now King Charles at Buckingham Palace for Outstanding Contribution to Nursing in the UK.


I have completed NVQ Level 5 in Health & Social Care.

Elena

Elena Vrajitoru

Job Title: Deputy Home Manager Joined: 2014

I am the Deputy Manager and have been working at St Judes for 12 years. I became Deputy Manager in 2021 after working here as an RGN, then Clinical Lead, before being promoted to Deputy Manager.


I have completed NVQ Level 5 in Health & Social Care.


My greatest achievement was being nominated for Nurse of the Year in 2021.

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