Meyer House Care Centre

28 Meyer Road, Erith DA8 3SJ
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9.6 62 Reviews
  • Meyer House Care Centre, Erith
Situated in the busy town of Erith in Kent, Meyer House is near to local countryside but close to the hustle and bustle of London. With a dedicated and highly trained team of nurses and carers, the purpose-built two-storey Home specialises in tailored nursing and residential care.

Meyer House cares for up to 30 residents, with single-room accommodation, each with ensuite facilities. The communal lounges and dining areas are pleasantly furnished with plenty of natural light and their conservatory leads out to a peaceful courtyard garden with raised flower beds.

Within the small friendly Home, social and leisure activities are designed to suit each person’s hobbies and interests, on an individual and group basis. These include live music and entertainment, musical theatre, quizzes, arts and crafts and pet therapy. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for older people, Nellsar employ a Head of Nutrition and Wellness for their Homes. Meyer House acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Meyer House also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, essential oils and complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing the Care Vision® digital care management system ensures that the Home’s entire care service delivery, recording and reporting systems are optimised and centred around the residents and their personalised care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £1750
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1850 – £1850
  • RESPITE Self-Funded Residential Care: £1925 – £1925
  • RESPITE Self-Funded Residential Dementia Care: £1980 – £1980
  • RESPITE Self-Funded Nursing Care: £2035 – £2035

Weekly fees excluding personal expenditure such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc. NHS-Funded Nursing Care (FNC) is additional to fees shown.

These prices are only a guideline, please contact Meyer House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Libby Mathew (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (28)

Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch if booked in advance.

Parking

  • The home have a car park to the front of the building.

Meyer House Care Centre Reviews (62)

9.6

Meyer House Care Centre has a Review Score of 9.6 (9.638) out of 10, based on 21 reviews in the last 2 years.
Over all time Meyer House Care Centre has 62 reviews.

Overall Experience
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  • 21
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Date Published
  • 62
  • 10
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Reviewer Connection to Meyer House Care Centre
  • 26
  • 10
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Total of 62, showing 21-40
Review from Karen M (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience for myself and my father so far has been welcoming, caring and very understanding. I cannot believe how quickly my father has settled into Meyer House Care Centre, this can only be because of the staff's positivity and patience with my father. He is able to be himself and continue with
using his independent skills. He has enjoyed the company of the many lovely, caring staff. He enjoys the food cooked every day and I have had lunch with him here. It was very nice. I will be having more lunch dates.
Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre

Dear Karen, what wonderful feedback, we will be sure to feed this back to the staff who make all the difference. Thank you for taking the time to give a review.
Kind regards,
Alison.

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Review from Shirley H (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was at Meyer House for over a year and a half via palliative care. He improved amazingly whilst there due to the care and treatment her received. The last few months/weeks of his life, the nursing staff made him very comfortable and free of pain. They all went into him and chatted to him as he
was bed-bound. I can't express my gratitude to everyone there for their kindness, help and care. He passed away very peacefully in the end, but his life there was wonderful and happy right to the end.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for taking the time to share your experience. Your dad was a lovely person, and he will be missed by all of the staff. Gives me a lot of comfort knowing that you feel that he was cared for with empathy and love.

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Review from Tina L (Sister-in-law of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time I come to the home, I am made to feel very welcome by all. I always comment on the displays and the work the entertainment crew do, they never leave anyone out and they do an amazing job keeping spirits high. I hope if I or my parents need to go into a care home, I would choose Meyer House
above any other. I work in a pharmacy and when people come in whose loved ones need care, I recommend Meyer House. Can't praise the team enough.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for taking the time to review Meyer House. I am really glad that you feel welcomed at Meyer House during the visits. Your opinion means a lot to all the team.

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Review from Janice W (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Meyer House for just over two years. Mum was traumatised when arriving but the outstanding care she was given brought her back to us. All the staff at Meyer House were kind, thoughtful and loving which is all we could ask for. Mum greatly enjoyed all the activities and the effort the
staff put into these events was amazing, be it a small or a large event. When mum was on end-of-life care there was nothing too small or too big for the carers to attend to for mum. Unfortunately mum passed away but my family would like to thank Meyer House staff for giving us another two years with mum.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for your kind words, it means a lot to us. I am happy that you feel content with the care received by your Mum at Meyer House. Meyer House is like a big family, and your Mum was part of it. She will be missed.

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Review from Colin C (Son of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother moved from another home to Meyer House. At first, she was uncooperative and took a while to settle, but now after the dedicated care, perseverance and understanding of the staff, she now seems more settled and contented. She enjoys all the efforts of the activities staff and enjoys great banter
with the friendly staff. Mum is not the easiest person to pacify, but Meyer seems to achieve it.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for taking the time to review our service at Meyer House. Your Mum is a lovely person, but I do understand that was very difficult for her to move into a new care environment at that time. She needed time to develop trust in the team, and I am really happy to hear that she feels content and heard by the staff.

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Review from P C (Daughter-in-law of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law arrived at Meyer House Care Centre about a year ago. It was a very difficult time for everyone, especially for a 95-year-old lady. As you can imagine she was very resentful of the move. Hated the home, the staff, but most of all her family. Over the past year due to the dedication fo
the staff she has started to get used to the home and started to relax and enjoy herself. She enjoys her food as the kitchen staff have taken time to find her favourite foods. We would like to take time to thank all the staff and management for their support and friendly manner.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for such a lovely review. I am really happy that your mother-in-law settled, and the staff supported her during this difficult transition. Your opinion means a lot to us.

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Review from Jason V (Son-in-law of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very attentive and look after the needs of residents well. There is always entertainment and interaction with the service users. I've been to some of these and the staff are always fun and get residents involved. Highly recommend.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for taking the time to write such a positive review. I am really glad to hear that the staff are supporting the residents and organising such amazing events. I will pass your review on to the care team, as I know how much it means to them.

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Review from Linda A (Daughter of Resident) published on 9 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my mum in Meyer House for over two years now. During this time, I have found it to be overall a place where loving care is evident. The staff are always polite, friendly and helpful the majority of the time. Every place has exceptions to the rule, that is life! The activities team
are amazing, providing a good variety of things to do, either in a group setting or one-to-one and take an active interest in the residents. I feel very grateful that my mum who is 96 years old is in Meyer House.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for taking time to express your opinion in relation to our care home. I am really glad to hear that your mum is well looked after, and most of the time staff are supportive. Your opinion is very important to us, helping to improve and learn from mistakes.

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Review from M L (Friend of Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever we visit unannounced, our resident friend at Meyer House is always in good spirits, happy and looks well cared for. The staff there are kind, helpful and patient and above all, caring. The place is spotlessly clean and tidy too, with stimulating events put on.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for your positive review. Your opinion is very important to us. We are not perfect, but with your help and suggestions, we can improve and make the best for our residents.

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Review from G G (Son-in-law of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's dad was admitted last July. We haven't looked back.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for taking time to review our service. Your opinion is very important to us.

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Review from R E (Daughter of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have gone above and beyond to ensure that my mum has stayed well during this period. This was not east at the beginning; she was not eating or drinking very well. They have kept our family well informed. They have treated my mum and our family with compassion and kindness, and during what
is a difficult time for everyone.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for your lovely review. This is a difficult time for all of us and I am really glad that you are happy the way how Meyer House Team looked after your Mum. Your opinion is very important to us.

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Review from Mary B (Sister of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say I am well satisfied for the way my relative is being cared for at Mayer House. I am informed by the manager and staff when I phone up what is happening to him and others during the shutdown. Everybody has been tested for Covid-19 and the tests have come back negative.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for taking time to review Meyer House. You opinion is very important to us and I am really glad that you are happy with the care we provide.

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Review from Julie P (Daughter of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I haven't been able to visit my mother because of lockdown, myself and other members of our family have been able to do video calls to her, thanks to the staff, which she really enjoys. As a family, we are all very impressed with the management and staff for keeping Covid-19 out of Meyer House,
therefore keeping our loved ones safe.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for your positive review. We are living in a difficult time, but I am pleased that the Meyer House Team supported your loved one and your family. Your opinion is very important to us.

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Review from John L (Brother of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and commitment of the team at Meyer House is 1st class. The food is good and varied. The reception and admin staff are very good. Nothing is too much trouble.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Dear John, thank you for taking time to express your positive experience in regards of Meyer House Team. We are very grateful and your opinion is very important to us.

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Review from Colin C (Husband of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is well looked after. Carers are very loving and look after all of the residents. In this difficult time, they are doing a first-class job.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Dear Colin, thank you so much for your lovely review. The Team at Meyer House is working hard to keep our residents healthy, content and happy. Your feedback means a lot to them.

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Review from N T (Daughter of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been amazing during this current lockdown situation. They have kept us all in touch with what is going on in Meyer House, by emails and calls. We Skype call to speak to my Dad and this has been a huge help as my Mum is able to see Dad without going to visit. An amazing team who go above
and beyond.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Dear Nicola, thank you so much for taking the time to share your positive experience. Your opinion is very important to us and all your kind words will motivate the team to keep going and to provide the best quality of care and support.

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Review from Janet B (Wife of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been greatly impressed by all the care and help from members of the staff. Nothing is too much trouble and they have been very supportive of my husband and I, as we miss each other very much. It has been arranged so that we can see each other through the window glass once a week.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Dear Janet, thank you so much for sharing your positive experience. I am really pleased to see that you are happy with the care provided to your husband and the support you received during this difficult time. Your opinion is very important to us.

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Review from Derek D (Husband of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife seems OK but because of lockdown, I can only check by phone.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Dear Derek, thank you so much for sharing your experience. We are living in a difficult time and is very hard for all of us to cope with isolation. The most important thing is that your wife and yourself are safe, and very soon we will be able to facilitate the visits at Meyer House Care Home. Stay safe and hopefully, we will see you very soon.

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Review from G T (Sister of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff always friendly and helpful. Excellent entertainment and activity programmes enjoyed by the residents. Residents are a large family cared for in all aspects by a dedicated team.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for your lovely review. Your opinion is very important, helping us to improve our quality of service.

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Review from Jacqueline S (Daughter of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so very grateful for the loving care and support the manager and carers of Meyer House gave to my mother whilst in their care. We couldn't have managed without them. Mum was quite happy and well looked after. Nothing was too much trouble for them. The house is run by a lovely lady who really
cares about the people in her care.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for this beautiful review. In this difficult time, your kind words means the world to Meyer House Care Home Team.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Meyer House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.638 for Meyer House Care Centre is calculated as follows: ( (177 Excellents x 5) + (53 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 246 Ratings = 4.638
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Meyer House Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Libby

Libby Mathew

Job Title: Registered Manager Joined: 2019

"I started working at Meyer House in September 2019 when I was appointed as a Deputy Manager, and was proudly promoted to Home Manager in September 2021. Having started as a Student Nurse, I have been working in the Adult Care industry for over 11 years and I've developed and grown professionally throughout that time.


As a leading care provider, I have found Nellsar that takes the professional growth and development of every member of their staff very seriously. Since I joined Nellsar, I have had the opportunity to undertake many professional and learning developments required for my clinical development, including NVQ Level 5, ACAS Conducting Investigations, Skills For Care (Well Led Course), Practice Assessor’s Course, Pressure Ulcer training, Grey Matter training and Clinical Skills for Care.


Being a Nurse, I am able to know my residents well and cater to their needs, which brings me immense joy. When I am able to bring a ray of hope, or a smile to my residents and their families' faces, that’s the reward for me. Being a Nurse in India, we don’t get as many opportunities for learning and development, or as much support. Here, at Meyer House, I have been able to see and experience a variety of career opportunities and progression; I have been able to grow in my Career and explore different job roles.


When I first joined, most of our notes and documentation was paper based and slowly we have transitioned over to the digital care planning tool, Nourish. This means we have been able to cater to the different nursing needs of our residents in a more efficient way. We always strive to provide the best care and support for our residents and their families, inviting their input and including other Team members.


I have an excellent team at Meyer House whose prime focus is always our residents, who are the heart of our Home. My Senior Management team is very supportive and approachable. When I took over as Manager, I was overwhelmed by the care and support extended to me – everyone made me feel at ease and were always ready to guide me.


The best part about working with and leading a Care Home team is knowing that I am able to make a difference to a person's life and I am one of the reasons my residents are smiling. We at Meyer House are a big happy family, who always stand up for each other and offer the support we need."

Jibila

Jibila Babu

Job Title: Registered Nurse Joined: 2021

"My name is Jibila Babu and I've been working as a Registered Nurse at Meyer House since May 2021. I have received continuous training since I joined the Home, including Grey Matter training, Fire and Safety training, MUST, Wound Care and other basic clinical skills training.


Working at Meyer House is really a pleasure, with supportive colleagues and care staff. One of the most positive changes I've witnessed in recent times is the adoption of the digital care planning tool – Nourish. Moving everything online not only saves paper and time, it means our care services and notes for our residents are more integrated.


The whole team, including the manager, is very supportive and always approachable. They have provided a tension-free, comfortable working environment and I love being part of such a leading Care Home team. I feel positively motivated and look forward to my future career at Meyer House."

Amy

Amy Glover

Job Title: Senior Team Leader Joined: 2014

“What I most enjoy about my job is seeing the residents happy and content. I love making a difference to their lives and it's wonderful to see them enjoying entertainment and interacting with other residents. I go home at the end of the day knowing I have made a difference and had an impact on others. The best thing about working as part of a team here at Meyer House is that you have always got someone to ask for advice and support you in what you are unsure about.


I joined Meyer House in 2014 and my current role is Senior Team Leader. Previously, I have worked as Team Leader, Medication Handout, Hairdresser, and I have helped out in the Laundry and the Kitchen at times too. I have seen many positive changes throughout my time here including the use of Nourish – an online care planning technology – which has made a big difference to the way we work.


I feel proud of my professional achievements. I achieved my NVQ Level 2 and 3, and love learning new things every day while working. I am currently waiting to start my NVQ Level 5 and I am really looking forward to doing it and learning new things.


In addition to my NVQs, I have completed all the mandatory training plus Health and Safety, Fire Awareness and Fire Marshal, COVID-19, Safe Guarding, Mental Health, GDPR, Palliative Care and End Of Life, and Bereavement. I look forward to more training for myself and my team in the future, including Train the Trainer; knowledge is the key to empowering staff to progress in their development.


Our team is very supportive and always willing to listen and help when they can – willing to listen to any concerns we may have and help as much as they can. Our Manager has always had an open door policy and will always meet your needs and concerns as much as she can. Together, we are putting the care back into caring; we work as part of a family as well as a team."

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