Barchester Park View Care Home, Dagenham, London
Barchester Park View Care Home, Dagenham, London
Barchester Park View Care Home, Dagenham, London

Barchester Park View Care Home is situated in Dagenham, East London.

The home provides care for adults across its five units. Residents come to Park View when they are no longer able to live independently and need a level of care that cannot be provided in the community.

Oaks one, two and three support younger people with dementia, aged 18 upwards. The Oaks is a lively and vibrant environment, promoting independence and person-centred care. Residents are very much part of the local community, with the chance to participate in regular trips out.

Memory Lane is home to older people living with dementia. Residents are encouraged to live life to the full and access a variety of activities throughout the day.

The Elderly Frail unit cares for people who are physically frail and have nursing needs and are supported by a team of experienced qualified nurses.

Group: Barchester Healthcare Ltd

Person in charge: Hakim Issop (General Manager)

Local Authority / Social Services: London Borough of Barking and Dagenham Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 108 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: NHS, Social Service and Private clients. Ages from 18 to 100.

Languages Spoken by Staff (other than English): Spanish; Castilian, Lithuanian, Polish, Romanian

Single Rooms: 106

Shared Rooms: 1

Rooms with ensuite WC: 107

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Easy access from all local major roads and motorways (M25)

Visiting:

You are welcome to visit without an appointment.

Parking:

On site parking facilities for guests and visitors.

Latest Care Quality Commission* Report on Barchester Park View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Jan 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8.6 Barchester Park View Care Home has a Review Score of 8.6 (8.564)

The Review Score of 8.6 (maximum of 10) for Barchester Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Barchester Park View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.629 for Barchester Park View Care Home is calculated as follows: ( (110 Excellents x 5) + (57 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 170 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.935 Points relating to the number of positive Reviews for Barchester Park View Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 21.6 positive Reviews (108 registered maximum number of service users ÷ 5). 4 Reviews ÷ 21.6 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Park View Care Home?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Park View Care Home

  • Wife of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

When my husband came here, I was not sure this was the place for him, it took him a while to get used to it and it seemed carers were having a hard time too. I requested him to be moved to another floor which is quieter and since he doesn't like noise, the floor he is on now seems ok and feels like home. Very clean, good staff, good management, good food and lovely views.

How likely would you be to recommend Barchester Park View Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are very friendly, open and caring. My mother is well-fed, has lots of activities offered to her with at least one member of staff on hand at all times. They always call me up to inform me of any event on her health/wellbeing. The place is clean and secure with wholesome food. The home has different floors within a massive house to accommodate people with different ailments eg dementia floor but also has a large communal floor for socialising under supervision. Feel of the place is very professional and smart and clean and organised. Masses of staff from cooks to the manager 24/7 and carers and cleaners. Highly recommended.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My daughter has been a resident here for eight years, she has been looked after so well. During her stay, I have never had to complain about anything. The home has always been clean and nice smelling. Whenever I visit the carers are always civil and very obliging. I have not got a bad word to say about Barchester Park View Care Home, I would recommend it to anyone.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident at Park View Care Home for the past 20months.
I am very happy and satisfied with the care he is receiving. The carers are patient, caring and interact with my husband.

How likely would you be to recommend Barchester Park View Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My daughter has been cared for 100%. Very happy atmosphere and I couldn't thank them enough.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is in the best health he has had for years and is being cared for so well for by the staff. The staff are always pleasant and welcoming and I know my friend is in good hands. I am so grateful to all the staff I meet for all they do and I so respect how they work...with patience and tolerance and they treat the residents with respect too.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

A very positive experience. The staff are lovely and my Mum is being given the best possible care leaving her family with peace of mind.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am pleased with the level of care that is been provided for my friend. On my weekly visits, I see staff being attentive to patients. They are always smiling, two in particular. I believe these two communicate extremely well with the patients. They keep the mood light, playing music, games and laughing which keep clients upbeat and energetic. It can be difficult to handle the mood-swings of dementia clients but all the carers on "memory lane" do an excellent job with defusing situations and getting under control immediately. Well done, keep it up.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Satisfactory

Value for Money: Excellent

Very good, nice and friendly. Very clean and tidy.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came into Park View four years in April. I am very happy with the care. The staff all make me feel welcome when I come and any family as well.

How likely would you be to recommend Barchester Park View Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been cared for very well. The staff cared for all Mum's needs very well.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My brother was placed in the care of Park View with progressive dementia on 6th November until he passed away on 21st Jan 2016. During which time he received the most professional care that anyone could ever wish for. He was not the best of patients to the staff and management but this did not phase those that cared for him. My family and I have nothing but praise for all of them and wish to thank then sincerely.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I arrived the home was clean and staff were very friendly and greeted me in a nice way they reassured me everything would be fine. My room was clean and bright and comfortable any relatives were greeted with tea and coffee and some fruit biscuits and was made to feel welcome. The manager was very nice and answered all our questions and concerns and took time out to make me and my relatives feel at ease.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum sadly passed away in late November having been a resident for over 2 years due to a fall which left her virtually paralysed. Wanted to say a huge thank you to all staff for looking after her so well during her time at Park View. Carers are dedicated, hard working and are all stars. The nursing staff deserve a special mention they were great. She was treated with dignity and respect and felt cared for and staff would make time to pop into her for a chat when they could. Park View is a happy welcoming place and I would recommend it.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our mum sadly died aged 100 years in December 2015. She had lived for over 8 years in Parkview and it was her home during a period in her life when she was suffering from advanced dementia and was bed bound.The care and support given to our mum by Parkview was excellent. When she became frail mentally and physically she was looked after in hospitals and in several care and nursing homes as her health deteriorated Park view was the best. This is not to say we did not have issues from time to time however as a family we were never in any doubt that she was in the best place for her needs to be met.

We are a large family and were made to feel welcome and end to be involved in mum's care. This was exemplified during the last few weeks and days of her life when the manager and all her staff was absolutely marvelous. We cannot praise the end of care support highly enough.

How likely would you be to recommend Barchester Park View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Pam Hamilton

Job Title: General Manager

Joined: 2015

Description:

I have worked in the care sector for over 20 years spanning across learning disability care, nursing, elderly care, dementia care and have been a qualified nurse for over a decade.

I am proud to lead an established care and nursing team here at Park View and base my philosophy of management on relationship centred care - this encompasses building good and consistent relationships with staff, residents, families and the community healthcare professionals.

I am passionate about the delivery of good care to the residents at Park View and enjoy working closely with a strong dedicated and enthusiastic team who share our values in providing a positive lived experience. The well-being of our residents is first and foremost in the delivery of our care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Park View Care Home