Priscilla Wakefield House

Rangemoor Road, London N15 4NA
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9.6 78 Reviews
  • Priscilla Wakefield House, London
Priscilla Wakefield House is a stunningly designed and landscaped, purpose built nursing home in North London that is sets a new standard in quality of accommodation and care.

The Home is fully Compliant with the Care Quality Commission Regulations and have the facilities to care for both nursing and residential clients to suit a variety of individual needs. Provides both long and short term care including post operative care.

It is the staff that truly sets Priscilla Wakefield House apart. Staff are passionate about delivering the highest standard of care and will always go the extra mile to make sure residents are comfortable, secure and happy.

A personal touch: Small communities within the home ensure staff really know each and every one of the residents as individuals. Highly trained and motivated staff work closely with residents and their families to develop a plan of care which is followed by all staff.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £2000
  • Self-Funded Nursing Care: £2000 – £3000
  • Self-Funded Nursing Dementia Care: £2000 – £3000

These prices are only a guideline, please contact Priscilla Wakefield House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Magicare Ltd

Person in charge

  • Sue Ann Nnamani (General Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals accepted
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (117)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (117)

Visiting

  • The home has an open visiting policy and visitors can come to the home at any point.

Parking

  • Priscilla Wakefield House do not have any parking facilities on site but offer tickets for your card at a cost of £1 for residential area parking.

Priscilla Wakefield House Reviews (78)

Total of 78, showing 61-78
9.6

Priscilla Wakefield House has a Review Score of 9.6 (9.552) out of 10, based on 37 reviews in the last 2 years. Over all time Priscilla Wakefield House has 78 reviews.

Overall Experience

  • 43
  • 29
  • 4
  • 1
  • 1

Date Published

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Review from Jacqueline E (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Priscilla Wakefield House since July 2018. The staff are helpful and friendly and caring towards Mum and other residents.
They communicate any issues quickly and sensitively. You are welcome to visit unannounced at any time which is reassuring.
The 'cafe' facility on site at reception
is wonderful; breakfast and supper clubs run at the 'cafe' feel like a trip out and Mum really enjoys regular visit here - activities team are absolutely lovely.
Thank you.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for the wonderful comments which will be passed on to the staff.

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Review from Sylvia B (Sister of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is in Priscilla Wakefield House and I am very pleased with his daily care.
All of the staff are kind and caring and my brother seems happy and content.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for your comments.

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Review from Deborah B (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

- Our mother arrived at Priscilla Wakefield House from hospital where she was a patient for 6 weeks hardly speaking, eating, walking or socialising.
- Over the 5 week assessment stay on Copperfield, mum has greatly improved due to the superb caring and professionalism of all the nurses, carers, regular
activities and making friends with other residents.
Thank you.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you so much for your wonderful feedback. This feedback will be passed on the staff and it would aid us in improving.

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Review from Andrew W (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent just under 2 weeks in Priscilla Wakefield House, she was 96 and in the later stages of Alzheimer's: sadly she passed away earlier this week.


All the staff I had contact with were lovely, genuine, dedicated people, coping with dementia patients is not an easy thing to do and I admired

their thorough professionalism and duty to care. It has been reassuring to know at the end of her life, my mother was in such good hands.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for the kind comments. Our deepest condolences.

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Review from R B (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for looking after my mother. The staff were caring and considerate and they really made it feel like home.
She loved the homemade cakes.

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Review from Maria L (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, caring and modern home. My father is cared for as he would be at home with care, compassion, respect and dignity. There is nothing negative I can say. The staff are all amazing. I have no worries about my father even if I can't get there each say, I know he will be cared for with the same
love me and my family would give.
Thank you to everyone at Priscilla Wakefield House.

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Review from Laura H (Sister of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Priscilla since December 2017, he needs nursing care he has Parkinsons Disease with lots of other problems mental issues etc. I find the staff and management very caring and my brother is mostly relaxed with them. The food is very good and he enjoys it he needs to be fed by spoon
staff are very very busy at meal times but they do this best. He is always clean and presentable.

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Review from J R (Friend of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident at Priscilla for respite care and thoroughly enjoyed her stay. She was treated with dignity and staff totally cared.

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Review from H B (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere in the residence. Quite homely for the independent residents. Regular activities for those able to partake. My mother in law was at two residential homes in another borough and I rate Priscilla Wakefield as far better.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thanks for your comments. This would help us to continue to improve the service we offer.

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Review from K P (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Priscilla Wakefield House is a good place to be looked after. Most of the staff are very friendly and helpful to the residents. Sometimes there is a shortage of staff (carers). It is important for the residents to have a full-time staff because their needs are non-stop around the clock. The place is
clean, they do a lot of activities, I must congratulate the staff in the office who create all sorts of activities. My general opinion for Priscilla Wakefield House is positive. We thank you for taking care of the relatives. You do your best.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for your comments and feedback. We would continue to strive for excellence.

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Review from H A (Grandson of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff and coordinators need to be more focused on the care of its residents than other excellent factors. Also, nurses need to be more considerate towards the elderly and actually do their duties that they are legally required to do. A lot of complaints and arguments have had an outcome of a better
care plan in place, situation good for now but more training is needed for staff.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Sorry you have had this experience. It is imperative that any such concerns or issues be raised with the management team so that such issues can be addressed and dealt with efficiently, as we would then be able to continue to improve care not just for your relative, but all the individuals living at Priscilla Wakefield.

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Review from Joanne M (Daughter of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at PWH (Priscilla Wakefield House) since 2012 and sadly passed away in Dec 2106. I wanted to formally thank the staff at the home for their kindness support and genuine care that they have provided. She had been a challenging resident at times and the staff dealt with her
with dignity, respect and most of all her best interest at heart. This had continued throughout and even in her extreme decline, staff who have known her still continued to visit even just to say hello. We really felt that the staff have provided our family with a first rate service and it has eased our pain with the knowledge that she was in a safe pair of hands. This had extended until the end, her last few days the staff looked after all the family and she died peacefully. We commend the staff at PWH, with recognition given to all employees for providing care as it should be given, these have been difficult times for family and friends but rest assured we have been blessed.

Reply from Sue Ann Balcombe, Manager at Priscilla Wakefield House

Thank you for your lovely comments. We would give this feedback to the staff on the units.

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Review from Richard D (Son of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to live at Priscilla Wakefield House this month and I have been extremely happy with the care provided so far. The staff are friendly and they are very caring not just my dad but towards my family as a whole. I am really happy with the quality and the standards.

Reply from Sue Ann Balcombe, Manager at Priscilla Wakefield House

Thank you for your wonderful comments about the home. We are pleased that you are happy with the care so far and we hope that this continues while your father is with us.

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Review from Gwen L (Daughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident on the residential unit at Priscilla Wakefield since February 2016. She sadly died in December, but the care at this nursing home was exceptional. Staff were always willing to please and went the extra mile. I can remember many times when I came and saw staff communicating
with her and they were always in her room and cheering her up as she was often in a low mood due to her condition. The activities team at Priscilla are second to none. They make such an effort to engage with the residents and involve the community. I must say that the care and the management is responsive and I am happy to have found a nursing home like this one for my mom.

Reply from Sue Ann Balcombe, Manager at Priscilla Wakefield House

Thank you for your comments. This is greatly appreciated.

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Review from Harvey S (Son of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to recommend this nursing home for its exceptional care given to my dad. My dad is a current resident of this home and since he was admitted in June 2016, he has improved tremendously in terms of his mobility and his speech and this is all due to the care he receives at the nursing home.
The carers work hard but they always find the time for him and the unit leaders always give me feedback when there are issues relating to my dad's care. No doubt there are some occasions where thing can go wrong but they are quick to sort them out and I am confident in their ability to do this. I am happy with the care and I would recommend this home to anyone needing care.

Reply from Sue Ann Balcombe, Manager at Priscilla Wakefield House

Thank you very much for your comments. We appreciate your feedback as with all feedback we would strive to improve the services we offer to our residents here at Priscilla Wakefield House.

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Review from Lorraine B (Sister of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my sister at this home since 2013 as she was admitted to a nursing unit at this home. I have seen such immense improvements over these years and how well the teams are working when they have good leadership. I have always been offered refreshments when I enter reception and the
receptionists always greet me with a smile. When I enter the unit, the staff are friendly and welcoming. The team are always quick to respond to things going on and they are always supportive of my sister and makes her feel at home. I wouldn't have chosen a better care home.

Reply from Sue Ann Balcombe, Manager at Priscilla Wakefield House

Thank you for your comments, I would ensure that this is shared with the staff and that we continue to strive for excellent care.

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Review from Michell M (Friend of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The standard of care provided fell below adequate that one should expect.
Gaining access to your loved one is difficult due to security and not enough staff on duty, on one occasion stuck in the corridors for 30 minutes.

Reply from Sue Ann Balcombe, Manager at Priscilla Wakefield House

We are sorry to hear that this friend of a resident feels this way. The resident left our accommodation over 9 months ago and a lot of improvements have been made to advance the End of Life care being given to the residents here including embarking on an End of Life programme called Gold Standards Framework and we have had many 'thank you cards' and 'feedback' about the exceptional care being given at End of Life for residents since this event. Thanks for the feedback, with any feedback we would continue to improve the services we offer to our residents.

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Review from Emmanuel G (Brother-in-law of Resident) published on 31 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my relative at Priscilla Wakefield house for over 1 year now and it is such a joy to see how staff engage with my relative. They are respectful and although there's always a lot of needs to be met they work hard to ensure everyone is treated fairly. It's also refreshing to meet
a new manager with such experience and skills.

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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Priscilla Wakefield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.552 for Priscilla Wakefield House is calculated as follows: ( (265 Excellents x 5) + (126 Goods x 4) + (25 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 420 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priscilla Wakefield House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (16)

Sue Ann

Sue Ann Balcombe

Job Title: General Manager

Joined: 2016

Registered manager with 13 years experience in the Care home sector.

Pravesh

Pravesh Mohoonee

Job Title: Deputy Manager

Joined: 2009

Pravesh is a registered nurse and has been in the care sector as a nurse for 5 years. Pravesh has a wealth of clinical knowledge as has worked in hospital settings as well as care home settings.

Molly

Molly Paul

Job Title: Head of Care

Joined: 2017

To undertake the care management responsibilities as delegated by the Home Manager. To promote and maintain high standards of resident care. To lead the care team and provide skilled care. Take responsibility for the safeguarding of adults, and follow the Trust's whistleblowing policy as required.

Omoyi

Omoyi Mapumba

Job Title: Head of Care

Joined: 2016

To undertake the care management responsibilities as delegated by the Home Manager. To promote and maintain high standards of resident care. To lead the care team and provide skilled care. Take responsibility for the safeguarding of adults, and follow the Trust's whistleblowing policy as required.

Hossam

Hossam Fadl

Job Title: Night Manager

Joined: 2012

Supporting the Home Manager, and leading a team of carers, responsible for planning and implementing care in the Home.

Sosamma

Sosamma Varghese

Job Title: Assistant Night Manager

Joined: 2022

Supporting the Night Manager, and leading a team of carers, responsible for planning and implementing care in the Home.

Sonia

Sonia Babar

Job Title: Office Manager

Joined: 2021

Oversees staff, implements procedures and maintains administrative systems.

Kevin

Kevin Muyingo

Job Title: Catering Manager

Joined: 2016

Led teams of chefs and catering assistants. Responsible for running the day-to-day catering operations.

Eleri

Eleri Walters

Job Title: Lead Wellbeing Co-ordinator

Joined: 2012

Develop and manage a well-being support model with appropriate internal and external support.

Roy

Roy Oredina

Job Title: Maintenance Manager

Joined: 2013

Oversees a business' maintenance tasks, including the upkeep of offices, buildings, grounds and company vehicles.


Duties include scheduling maintenance tasks, supervising Maintenance Workers and responding to maintenance emergencies.

Leleka

Leleka Henry

Job Title: Nurse Associate

Joined: 2009

Undertaking clinical tasks, supporting individuals and their families and carers when faced with unwelcome news and life-changing diagnoses.

Devrol

Devrol Vanderstraaten

Job Title: Training Administrator

Joined: 2021

Provides support and consultation to managers to assist in identifying training program requirements and provide associated training reports.

Jennifer

Jennifer Mabula-Namusoke

Job Title: Head Housekeeping

Joined: 2010

Overall responsibility for cleaning rooms, laundering bed linen and maintaining furnishings and other equipment in the Home.

Shailesh

Shailesh Patel

Job Title: Maintenace

Joined: 2022

Provides general, detailed and routine facility and equipment maintenance.

Julie

Julie Edridge

Job Title: Receptionist

Joined: 2015

Greet visitors, answer phone calls, and maintain professional composure throughout interactions with customers or potential clients.

Pearl

Pearl Adeleke

Job Title: Receptionist

Joined: 2022

Greet visitors, answer phone calls, and maintain professional composure throughout interactions with customers or potential clients.

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