Annandale Lodge Care Home

We are still very happy to have our mum cared for in the capable and friendly hands of all the staff at Annandale. We also appreciate how difficult it must have been for you all during covid lockdown and the still ongoing problems faced with it. It is especially reassuring to see certain staff able to calm mum down when she is in such an agitated state. Thankfully now not so frequently. Thank you once again for the wonderful and caring work you do for us relatives too!

Sadly, Dad passed away in June, very peacefully. We were fortunate to have been given unrestricted visiting to him during his last days and saw first hand how well he was cared for. Staff were extremely supportive of us as family members - keeping us well informed at all times and helping us to understand what to expect at each stage. This helped us a great deal at a very difficult time.

The staff of Annandale are lovely. In spite of all the difficulties arising from covid, still remain kind, patient, and manage to keep their sense of humour.

The staff were very polite, respectful and helpful when communicating by phone or personally. The home looked spotlessly clean and has a lovely homely feeling to it. The staff always informed us of any issues regarding Aunite when needed.

Management is excellent.

Our Aunt was apprehensive at being admitted to Annandale Lodge, however with time her confidence grew. She loved the resident cat. The staff were kind and patient and nothing was too much trouble should a request be made. We were always updated of any change in her condition. Sadly Aunt was approaching end of life and had the full support of the staff and multidisciplinary team. On the day of her passing, I was phoned to come in the early morning and throughout the day the staff were attentive to both of us, also allowing my privacy as Aunt passed away. The family thanks all the staff for being professional, courteous and foremost caring. Thank you.

In the final days, communication with the Manager and Nursing Staff was fantastic, with technology being used for WhatsApp Voicenotes and video calls to my Aunt, whilst necessary limitations on visitors were in place. I would not hesitate to recommend Annandale Lodge to anyone looking for a Nursing Care Home.

My Dad was looked after at Annandale Lodge from September 2019 until his death in April 2020. I cannot praise the staff at the home enough for the care and attention they gave my Dad. Whilst it was not his choice to end up in a nursing home, his medical condition meant that he needed 24/7 care and I honestly don't think we could have found a better place for him than Annandale. Nothing was ever too much trouble for the staff, be it bringing food, drinks, medication or just popping in for a chat to see how he was. All the staff, from the cleaners and cooks, to the carers and nurses, treated him with respect and dignity and did their utmost to make him as comfortable as possible. They also made his family and his friends welcome, which meant that (until lock-down), he was able to have a constant stream of visitors who enjoyed visiting him in the home, not just because they wanted to see him, but partly due to the overall welcoming feel of the home and the staff.

The home offered and delivered a high standard of care. All staff were respectful and supportive at all times, professional and kind.

I would wholeheartedly recommend Annandale Lodge - this is how all care homes should be - feeling part of an extended family.

My husband has been a resident since the end of September 2019 and I cannot praise all of the staff enough for the way they have looked after him, myself and the many friends who have visited him at different times of the day or joined us for the coffee mornings prior to the virus lockdown. We have all been made welcome, given drinks etc and nothing seems to be too much trouble for the staff who go about their work in a very professional way. I think there is a lovely atmosphere at Annandale as the staff appear to be enjoy their work and they make time to talk with the residents such that we both feel that they have become like an extended family to us. I can see why they were given "outstanding" for care at the last CQC assessment and I am really pleased that they had a vacancy when I was looking for a nursing home for my husband on his discharge from hospital. Having him at Annandale has enabled me to stop being his exhausted carer and enjoy just being his wife.

I moved into Annandale Lodge at the end of September 2019 intending for it to be a temporary measure until my home was ready for me. It soon became apparent that I was not, and never would be, strong enough to return to my former home, so the decision was made for me to spend my remaining time at Annandale. This was a very difficult choice to make, but Annandale made it a lot simpler than it would otherwise have been. My wife and I have slotted into the 'community' with a minimum of fuss and the care that I receive has been extended to include her. Nothing seems to be too much trouble for the wonderful staff, and I thank them from the bottom of my heart for the care and attention that we have received.

My mom was looked after until she passed away on the 6th September 2019 at Annandale Lodge. The staff have been amazing, so caring and kind and the family will be always grateful. The manager is fantastic and overall credit to herself and the home.

We have visited our relative weekly for several months now. She appears happier and she has gained some weight and always looks clean and well dressed. All the staff are friendly and they treat her with dignity and respect. Seats are always provided for us and we are offered drinks. I can recommend the care at Annandale Lodge Care Home!

I have found the staff always pleasant and friendly and helpful and was always treated with care and dignity during her difficult suffering. She always looked clean.

As I am bed bound, I need to be hoisted out of bed. I find this is done very gently and organised, I am finding that their care is wonderful and the charm and personalities of the staff is excellent. The food is good, home-cooked food presented very nicely and as the staff are so caring, I cannot find anything to complain about in this excellent nursing home.

I cannot recommend Annandale highly enough. I feel fortunate that a space was available. If my mother needs nursing care again, this will be my first call.

She is now permanent. The staff are professional and friendly, we couldn't be happier with her care - thank you.

My grandmother was a resident here for nearly four years. In all that time we never witnessed a single incident that caused us concern. Every staff member was caring, considerate and spent time as needed with every resident. All the residents were treated with the utmost dignity and it was obvious the staff cared about the residents. The facilities are well kept and the home is looked after and maintained well. I would not hesitate to recommend Annadale Lodge based on the current staff and manager and the care experience my grandmother received up until her death in March 2018.

My father went into Annandale Lodge in March 2018 from a 5-week stay in hospital, where we thought we might lose him. The team and the manager at Annandale have worked tirelessly to improve my father's condition, encourage him to eat and drink and improved matters considerably. He is now more comfortable and well looked after. On the basis of our experience, we would recommend this home to others.