New Meppershall Care Home

We took Mum for respite in March 2022. She was made very welcome and they have nursed her back to health. All the staff have been welcoming when we visit, despite Covid restrictions. Any questions we have raised have always been responded to quickly and updates on Mum with regard to her health and well being has been so helpful to us. The staff have shown great care and consideration. Mum will soon become a permanent resident and we are confident in the care she will receive, knowing they will give her guidance, and encouragement and she will be safe. Thank you to everyone involved.

Thank you for everything you did for them both.

My dad was transferred to New Meppershall in April for end of life care. I can honestly say this care home is amazing. They are extremely thorough, extremely clean, the rooms are great, great facilities, the staff are on it, from the nursing to the carers.

Meppershall has shown they are far more superior in every way. The care plan is way above the previous standard. The nurse is exemplary in the care of my father's wounds and I am given regular updates with regards to my dad's health and treatment. The home treats my dad as if he is one of their family and they spoil him with regular visits to check on him even if it is not in the care plan or for a cup of tea, they just look out for everyone. Dad has regular cups of tea and desserts in-between meal times. I have also seen carers go to a resident letting them know their favourite programs is on.

Their review percentage needs to be changed, it is far too low. I can not fault Meppershall in any way.

Outstanding care given by all the team at New Meppershall, everyone is so friendly and helpful. Dad was there for assessment and has moved to a nearer home but had it been nearer to me I would have no hesitation in having Meppershall look after dad as they treat everyone as a family member. The care given is so personal you couldn't wish for a safer and more positive place for your parent to go to, if they cannot be with you. Thanks for all the care and attention the team has given dad.

Excellent all-round care. The previous care home injured my father after three weeks of end of life care. He was always cold and bent up at the end of a foot of the bed on creased and rumpled sheets. New Meppershall genuinely care about their residents, dad is always comfy, secure and laying correctly. He is very well cared for, would highly recommend.

The staff at this care home are really lovely. They kept nan topped up on pain relief so she wasn't in pain and kept us topped up with drinks and food even when we were there towards the end of the night. They decorated the home for nan's 100th birthday and got her a cake as well, which they came in with candles singing happy birthday to her. Also sang happy birthday for my mum's 70th birthday which was lovely. The meals are lovely there. Thanks so much to all the staff.

I have visited a very good friend of mine on 2 occasions now. I have found all the staff extremely friendly and caring, going that extra mile, nothing is too much trouble. The home itself is of a very high standard, and spotlessly clean. The rooms are lovely and homely. I wouldn’t hesitate to recommend this home.

My mother was taken to the home at the end of January for an end of life stay and she was there for almost 4 weeks. The care she received was unbelievable. I was able to visit every day and was always made very welcome. I got to know the staff very well and I have so much admiration for all of them because they did their absolute best to make my mothers stay as comfortable as possible.

Excellent care was received for mum with really caring and helpful staff. Can not recommend them highly enough. The care and compassion we received when mum passed away was second to none and we felt supported and cared for during mum's stay there.

We will be forever grateful.

This care home was only responsible for my mother-in-law for a month as she deteriorated quickly and needed palliative care. They did really well on keeping me informed and were ahead of the game with ordering meds for the syringe driver for example. They knew what they were doing at vast contrast to the other home my M-I-L had been in. This meant I could relax and know that they were on it! When someone is dying some dignity is a must and they offered this as what was obviously their standard care and I would know as I am a nurse! I am so pleased she ended up here and my only regret is that I could not move her sooner because of covid! A very big thank you to all the staff you are all much appreciated by our family.

Dad was cared for at New Meppershall for five and a half years and we were very happy with the consistently good care he received. The staff are amazing - hard working and very caring. In Dad's last days it felt like they were our extended family, caring for us as well as Dad. We can’t thank them enough for all they did for us all.

I know mum enjoyed the many and varied activities laid on. It was great to be able to see the pictures on the private social media page of her smiling and enjoying herself.

My father visited my mother daily and was equally cared for, with refreshments and a cooked lunch if he required one. New Meppershall, is a well run, very clean and active place to be a resident in, if I ever needed nursing care, here would be my first choice.

I am very satisfied with the care both day and night. The staff are excellent and very caring. The home is well kept and clean and tidy. My wife is very settled in New Meppershall and she is stimulated by the individual care and activities. Whilst recognising the difficulties, greater oversight of personal clothing would be appreciated.

I found the facilities well kept: both rooms and common areas were clean and organized. The staff were friendly and attentive to the needs of the residents. From the interactions I observed, it was evident that the staff knew the subtle needs of each individual. The staff also interacted among themselves in a professional and co-operative manner. The overall atmosphere was welcoming.

Warm and friendly staff. Good food. Medication dispensed on time. Staff always checking my wellbeing. Room was good. Activities were good. Interacted well with other residents. Only negative was morning staff were under pressure daily.

The staff at Meppershall demonstrates acts of love each day in caring for and keeping the residents happy and engaged. This is especially poignant since my uncle who lives there, has no living relatives in the UK and we are so far away. Yet, through social media, we are able to see and participate in the daily activities between residents and staff. Our uncle recently celebrated his 92nd birthday and we were part of the celebrations via a video phone call; as if we were right there face to face. Meppershell far exceeded our expectations. Keep up the good work!

Very pleased with the care received day and night. Staff are brilliant, home is very clean and tidy. Food is very good. Activities are varied and good fun. Resident is very happy every day and enjoys everything. Given her services we couldn't give at home. When visiting feel very welcome and asked to join in activities. She loves the cats which live in the home too.

This is the first time we have used this care home, and certainly wished we had found it before. My husband really enjoyed his stay and is happy to go back for his respite. Staff excellent, food excellent, very clean and nothing is too much trouble. Would thoroughly recommend.