The Devonshire

Rodway Road, off Oxford Road, Tilehurst, Reading RG30 6TP
Submit a Review
9.4 105 Reviews
  • The Devonshire, Reading
The Devonshire provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions.

Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car.

The Devonshire is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents.

All 137 rooms are en-suite and are decorated with modern fixtures and fittings.

The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts.

The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.

Show The Devonshire on the Map

Care Provided by The Devonshire

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 137 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Lizzy Gondo (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (137)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for The Devonshire

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,481
    • Self-Funded Residential Dementia Care from £1,862
    • Self-Funded Nursing Care from £2,121
    • Self-Funded Nursing Dementia Care from £2,153

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Devonshire to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Follow Covid guidelines - please check with the home as guidelines may change each month.


  • Parking

  • Limited onsite parking available.


The Devonshire Reviews (105)

Total of 105, showing 81-100
9.4

The Devonshire has a Review Score of 9.4 (9.371) out of 10, based on 51 reviews in the last 2 years. Over all time The Devonshire has 105 reviews.

Overall Experience

  • 63
  • 33
  • 2
  • 4
  • 3

Date Published

105
18
28
51
54

Review from Brian S (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a long-term resident in the home, he's always been extremely well looked after by the staff and well-groomed! The home is extremely secure in my opinion and staff always go the extra mile to make you feel welcome when visiting, offering us tea/coffee etc and keeping us up to date
on how dad is doing and anything he needs. There are large numbers of activities arranged for the residence and it's always a pleasure to see new pictures of your loved one upon entering the wings.
Only negative:
It has taken along time for the original wing my father was on to be updated and re-opened again, he was moved back but only for a short period, before Covid-19 meant he had been moved again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Wife of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff kind, caring and always seemed to be happy, they looked after my husband very well. I was concerned about leaving him at first as he had P.S.P a rare neurological disease and needed 24-hour care. After a very warm welcome, we felt comfortable. The family and I were happy to leave him
in your care.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V G (Wife of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff kind, caring and always seem to be smiling. They have looked after my husband very well.
I was concerned about leaving him but when I saw his room the general area, staff etc my concern disappeared. I hope he will be able to stay again.
Thank you to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Granddaughter of Resident) published on 19 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother had a wonderful time at River View Care home. The staff met her care needs. The manager and staff were extremely friendly towards her. They took her to do activities which she really enjoyed. Overall a very wonderful experience and definitely hope for her to return here.

Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for your kind words about the care we were able to provide for your grandmother during her stay at River View. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Son of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and attentive. Looked after my mother well for over two years. She died 11th September 2019. Would recommend them and their service as I have done already to dementia/Alzheimer's people's children. I am trained by NHS in dementia care and would advise that a system of checking dementia residents
particularly in bed, that they have the correct bedding as they do not feel or advise you of being cold. The bedding was often, I was told, taken away for laundering or by mobile residents. A checklist should be put in place.

Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for taking the time to write such kind words about the care we were able to provide for your mother. I have taken your comments on board, discussed with staff members and will review our current systems. Sincerest condolences to you all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was cared for in a professional manner with exceptional staff, nothing was too much trouble. Always communicated if problems arose.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C (Son of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In providing end of life care for our mother we found all of the staff to be unfailingly kind, caring, cheerful, hardworking and dependable.

Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you all during such a difficult time. Sincerest condolences to you all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mother has been at River View I have noticed that her nightmares and restless nights have stopped. She feels safe and protected in her room. She is bedridden and on no medication but she conveys and to me that she is happy with all the care and attention she gets from all the carers and nurses.
If there is any problem the duty nurse will ring me immediately which is a great help as I have to travel for visits.
When mother moved to River View the family and I felt her stay would be short but thanks to the dedication of all the staff we still have her with us and she has celebrated another birthday.

Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for such positive feedback, I am really pleased to hear that your mother is happy in our home . It really does motivate our staff members to know that you are satisfied with the high level of care they continue to provide on a daily basis.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Husband of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used River View for respite care for my wife on several occasions. My wife is blind and has advanced dementia. During the periods of respite, my son and friends have paid unannounced visits. They speak highly of the carers and staff. When I have made enquiries for respite it is encouraging to
know that staff remember. Whilst I am reluctant to place my wife in care when it is necessary I will have no worries or hesitation in contacting River View.

Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for taking the time to write this review about our staff, they really do appreciate your feedback and find it very motivating. I am pleased that we have been able to provide a welcoming environment, along with a high standard of care for your wife during her stays with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek T (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful, they always feed me with information when required. Their care for my father is very good in some not very nice situations. I trust to leave my father in their care very much.

Reply from Lizzy Gondo, Manager, River View Care Centre at The Devonshire

Our staff always strive to provide the highest level of care and I am really pleased to hear that you feel we are able to provide this for your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E R (Husband of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been with River View for two years. She loves all the staff and they love her.
This new regime has certainly brought many new changes and everyone is more happy with the work they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William D (Husband of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has now settled well in the home. Was impressed by the receptionist on first visiting the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind G (Daughter-in-law of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found all the staff very helpful, kind, compassionate, caring, thoughtful, considerate and approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victor J (Brother of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is most definitely in the perfect care home. All of us brothers (2) and sisters (3) are deeply appreciative of all the care he is receiving. I also wish to say how helpful all the staff are and how friendly they are. Thank you to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine C (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad stayed at River View just over a year. After moving to another floor after the first month to appropriate care, some of the carers/nurses were amazing and really took care and understood, not only dad's needs but others in The Oaks. The nurses there as well took charge and gave help to those who
needed it. We all felt they were definitely overworked and needed an extra pair of hands every day! The food improved with the new chef. I can never thank the carers enough. Please keep your good carers and give them all the support they need!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deighton R (Husband of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife came to River View last September 2017 in need of nursing care. She was made very welcome and has a very nice room which is very clean and comfortable. She knows the caring and nursing staff who are unfailingly kind. We like the fact that they work in this unit and are not moved about the building.
I visit daily and my Wife is always washed and in fresh clothes. Her hair is brushed and they paint her nails. The lounge is very pleasant and my Wife has her own reclining armchair. After almost 7 months I cannot fault River View.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are first class, from the cleaners and carers to the nurses and office staff, male and female. They welcome me every day. My mother is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia H (Sister of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was only able to stay here for 3 days before he died. Nevertheless, the response to myself and my brother was very caring and supportive. They were very united in their desire to accommodate both my brother's and my needs before he died. Even to the extent of contacting a minister at very
short notice on my behalf to visit my brother to contact him before he passed. All the staff without exception were professional and efficient.

Reply from Lizzy Gondo, Registered Manager, River View Care Centre at The Devonshire

Thank you so much for taking the time to think about us during this emotionally difficult time. I am really pleased that all of us here at River View were able to provide an excellent level of care for your brother during his short time with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all aspects of the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony H (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good facilities, excellent nursing and care staff.


A bit difficult to get an answer to phone calls or emails.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.371)

Overview of Review Score

The Review Score of 9.4 (9.371) out of 10 for The Devonshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.371 for The Devonshire is calculated as follows: ( (340 Excellents x 5) + (184 Goods x 4) + (37 Satisfactorys x 3) + (13 Poors x 2) + (19 Very Poors x 1) ) ÷ 593 Ratings = 4.371

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Devonshire is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 137 registered maximum number of service users is 27.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Ancy

Ancy

Job Title: Deputy Manager

Joined: 2014

Ancy has bought a length of knowledge and experience with her to River View as she joined in 2014. Ancy first qualified as a nurse in India in 2005 at the best University there. She was top of her class and the second-best student to qualify. She was then able to continue her studies in Sweden on an exchange. Ancy studied oncology and palliative care and was also a cancer nurse. She originally wanted to be a doctor, however, she has been working in dementia care since 2010 and loves looking after people. Ancy was promoted to Deputy Manager 2022 from Clinical Lead.
Ancy is a mum of 2 and enjoys family time.


Barbara

Barbara

Job Title: RGN Nurse

Joined: 2010

Barbara has been nursing for over 30 years. Having qualified and practised in Zimbabwe she then crossed the waters to travel to the UK. Barbara first joined River View 2010 and worked under the previous owners before Maria Mallaband took over the home 2017. Nursing is her love and passion.
Barbara is looking forward to travelling again, as her family are all over the world, and looking forward to exercise and church groups again.


Sunita

Sunita

Job Title: Nurse - RGN

Joined: 2013

Sunita joined River View in 2013. She started her nursing career in Nepal 2007.
Sunita's children have always known their mother as a nurse and appreciate quality time with her due to her working hours.


Kukku

Kukku

Job Title: Nurse Assistant

Joined: 2020

Kukku qualified as a nurse in 2013 in India. she left her country and joined River View in 2020. She has studied English proficiency since arriving in the UK. Kukku has continued with her studies taking a Continuing Practitioner Course and will continue her studies thereafter. Kukku is passionate about working with the ill and elderly and always new she wanted to be a nurse. She joined River View as she felt the position was a great opportunity and the company offered her extra support with continuing with her studies.


Veronica

Veronica

Job Title: Activities Coordinator

Joined: 2004

Veronica joined River View in April 2004. She previously worked at the Battle Hospital which has since gone from Reading. Veronica has great knowledge of the local area and enjoys taking the residents for park walks and picnics, as well as many in-house activities and exercises. She understands who needs more support and has built great friendships with residents and families over the years. Her focus is on everyone’s well-being
She is a Reading lady through and through with all of her family, and many grandchildren, close to her.