The Devonshire

Rodway Road, off Oxford Road, Tilehurst, Reading RG30 6TP
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9.5 125 Reviews
  • The Devonshire, Reading
The Devonshire provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions.

Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car.

The Devonshire is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents.

All 137 rooms are en-suite and are decorated with modern fixtures and fittings.

The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts.

The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 137 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1862
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £2153

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Devonshire to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lizzy Gondo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (137)
  • Single Rooms with Ensuite Wet Room (17)

Visiting

  • Follow Covid guidelines - please check with the home as guidelines may change each month.

Parking

  • Limited onsite parking available.

The Devonshire Reviews (125)

9.5

The Devonshire has a Review Score of 9.5 (9.463) out of 10, based on 62 reviews in the last 2 years.
Over all time The Devonshire has 125 reviews.

Overall Experience
  • 81
  • 35
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Date Published
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Reviewer Connection to The Devonshire
  • 29
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  • 9
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  • 5
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Total of 125, showing 81-100
Review from C S (Sister-in-law of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She is well cared for, clean and generally very happy here. Her ability to communicate is very difficult, but she enjoys the company of all who care for her.
Reply from Debi Hayes, Business Development Manager at The Devonshire

Thank you for taking the time to complete a review. We value all feedback and we are so happy you can see she is happy and well cared for. Enjoy your next visit.

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Review from Charles C (Relative of Resident) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Yes very good since my adopted mother has been at the home. Riverview Care Home has done everything it can to make her days at the home great and full of fun, using her brain and being active in one room. The staff have been great and consistent with good care.
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Review from M C (Daughter of Resident) published on 27 December 2021 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My review is on Cherry ward - the room was very run down and dirty. The ward was upsetting seeing patients in their rooms and calling out. Had a very strong smell of body odours, food, people not well, bed wetting etc. TV room, depressing, dining room grubby.
Staff well presented. Excellent care
is given to patients. Feel sorry for the workload and conditions they have to work in.
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Review from Margaret B (Sister-in-law of Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after very happy here.
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Review from James M (Friend of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say my friend was well looked after at all times. The staff are excellent, also the cleaners do a really good job. Staff were always helpful when questions were asked, nice and clean to a high standard.
Reply from Debi Hayes, Business Development Manager at The Devonshire

Thank you for your kind words and acknowledgment of your loved one's care. We strive to be the best in what we offer and continually update our home. Thank you for your support.

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Review from Nicole W (Daughter of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident for end of life care for 9 days. Nurses and carers cared for her (and my) every need with compassion and love. We were always welcome by everyone.
My deepest thanks to all.
Reply from Debi Hayes, Business Development Manager at The Devonshire

We thank you for your kind words and support. Best wishes to you and your family.

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Review from Rose B (Sister of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I have visited I have always found all the staff very helpful and cooperative. My brother always seems happy and content which tells me all is well with him and River View. I cannot answer the 'Value for Money' question as I do not have any dealings with the financial arrangements. Covid has
obviously given the staff extra work but as a visitor, I would say they have maintained safety and carried out testing very efficiently and professionally.
Reply from Debi Hayes, Business Development Manager at The Devonshire

Thank you for your kind words and support. Of course, Covid has created a lot more work for everyone but we are happy that you can see the lengths that the team are following. We look forward to welcoming you again.

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Review from John G (Brother of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care staff - my sister is happier than I have seen her for some time (she had been transferred from another home).
Reply from Debi Hayes, Business Development Manager at The Devonshire

It has been a pleasure to welcome your sister to our home. We thank you for your kind words and support.

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Review from J K (Wife of Resident) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean and bright, the rooms are very comfortable and the lounge is cosy with plenty of armchairs and coffee tables. Staff are attentive and food and drink is always available. However, it is not always easy to find a staff member to discuss problems and we have trouble with laundry and clothes
are missing.
Reply from Debi Hayes, Business Development Manager at The Devonshire

Thank you for bringing this to our attention which will be addressed. The Home Manager has an open door policy and always welcomes visits. Why not book in for a review for your next visit. We thank you for your continued support.

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Review from Yvonne H (Daughter of Resident) published on 27 August 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My dad was admitted here from the hospital as he was neglecting himself and his family were finding it difficult to keep safe due to his confusion. He went from a person who was able to move around, make a cup of tea and dress himself to being bedbound within six weeks of admission!
Reply from Debi Hayes, Business Development Manager at The Devonshire

Thank you for your feedback and we are really sorry that your father's medical condition continued to deteriorate during his stay. We strive to continue to improve our standards. Thank you for your support during this difficult time.

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Review from P G (Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for 3 years and I feel content and cared for. The home has a human feeling which seems to suit my temperament. Outstandingly friendly and attentive staff, as human as I am. My wife was well cared for in her last illness.
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Review from W S (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is relaxed and happy since moving into this care home. Most of the staff I have come across seem to know her by name, which is a positive sign of the care provided. I have also arranged some video calls, which were well organised. The care home is very clean and well maintained. My mum looks
well.
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Review from Keith A (Brother of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found River View to be a very caring centre. Staff and carers have always been very good with my brother and show sincerity and concern. He has been at River View for almost 4 years and there has been no cause for concern on any occasion. I would have no hesitation in recommending River
View to friends and family.
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Review from Joanne D (Daughter of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Mum is settled and enjoys herself with the different carers, residents and activities. All staff lovely, caring and professional. Very clean and tidy.
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Review from Maria G (Daughter of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at River View since September 2020. He is being well looked after. He always looks clean and well dressed and is happy. He gets involved with the cooking (he has recently made some Valentine's biscuits), and he enjoys drawing and colouring-in pictures. All the staff, I
think, are highly professional, gentle and kind, and they are always cheerful.
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Review from S K (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I last saw mother in August 2020 for her 100th birthday. She is having a sleeping day today so there is not much reaction from her. I have been able to ask her if everything was ok and is she happy or worried about anything. She is able to shake or nod her head to my questions. I am perfectly happy
with the attention and care she is getting.
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Review from Walter B (Husband of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the years that I have been visiting my wife, I have seen good improvement. The best have been under the current management, which has exceeded all previous management.
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Review from S W (Son of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have a positive review of this care home. Mum was well looked after and happy with her care/food/room and cleanliness.
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Review from Caroline L (Daughter of Resident) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
River View is a very caring home that actually cares for its residents. Any worries or problems, they will always sort it out.
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Review from Lindsey S (Niece of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was absolutely marvellous. I hadn't seen my relative for one year, it was a really good visit. Made to feel welcome.
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Current Review Score: 9.5 (9.463)

Overview of Review Score

The Review Score of 9.5 (9.463) out of 10 for The Devonshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 62 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.463 for The Devonshire is calculated as follows: ( (466 Excellents x 5) + (187 Goods x 4) + (45 Satisfactorys x 3) + (13 Poors x 2) + (19 Very Poors x 1) ) ÷ 730 Ratings = 4.463
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Devonshire is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 137 registered maximum number of service users is 27.4, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (9)

Lizzy

Lizzy Gondo

Job Title: Home Manager

Lizzy is the Home Manager at The Devonshire and has a wealth of experience in the social care sector.


She can often be seen walking the floor, motivating the team and greeting residents with her wonderful smile.

Ancy

Ancy

Job Title: Deputy Manager Joined: 2014

Ancy has bought a length of knowledge and experience with her to The Devonshire as she joined in 2014.
Ancy first qualified as a nurse in India in 2005. She was top of her class and the second-best student to qualify. She was then able to continue her studies in Sweden on an exchange. She has studied oncology and palliative care and was also a cancer nurse. She originally wanted to be a doctor, however, she has been working in dementia care since 2010 and loves looking after people.
Ancy was promoted to Deputy Manager 2022 from Clinical Lead.
Ancy is a mum of 2 and enjoys family time.

James

James Gillespie

Job Title: Customer Relations Manager Joined: 2025

James has joined The Devonshire with a wealth of experience in sales and recruitment. He will be our first point of contact for relatives looking to place their loved ones in our home.
He describes himself as an approachable and friendly person with a passion for customer care.
James enjoys watching football and Formula 1 racing in his spare time, but will soon become a Dad for the first time so is prepared for the change!

Peter

Peter Tsakov

Job Title: Business Administrator

Peter is one of the Business Administrators at The Devonshire.

Anita

Anita Csontos

Job Title: Business Administrator

Anita is one of the Business Administrators at The Devonshire.

Barbara

Barbara

Job Title: Nurse (RGN) Joined: 2010

Barbara has been nursing for over 30 years. Having qualified and practised in Zimbabwe, she decided to move to England. We were lucky to welcome her to The Devonshire team in 2010, where she retrained and passed her exams to practice in the UK.
Nursing is Barbara's passion, but loves to exercise and is an active member of her church.
Barbara is looks forward to travelling again, as her family are all over the world.

Sunita

Sunita

Job Title: Nurse - RGN Joined: 2013

Sunita joined River View in 2013. She started her nursing career in Nepal 2007.
Sunita's children have always known their mother as a nurse and appreciate quality time with her due to her working hours.

Kukku

Kukku

Job Title: Nurse Assistant Joined: 2020

Kukku qualified as a nurse in 2013 in India. she left her country and joined River View in 2020. She has studied English proficiency since arriving in the UK. Kukku has continued with her studies taking a Continuing Practitioner Course and will continue her studies thereafter. Kukku is passionate about working with the ill and elderly and always new she wanted to be a nurse. She joined River View as she felt the position was a great opportunity and the company offered her extra support with continuing with her studies.

Veronica

Veronica

Job Title: Activities Coordinator Joined: 2004

Veronica joined River View in April 2004. She previously worked at the Battle Hospital which has since gone from Reading. Veronica has great knowledge of the local area and enjoys taking the residents for park walks and picnics, as well as many in-house activities and exercises. She understands who needs more support and has built great friendships with residents and families over the years. Her focus is on everyone’s well-being
She is a Reading lady through and through with all of her family, and many grandchildren, close to her.

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