The Devonshire

The staff are all very caring towards my mother. Everyone is friendly and nothing is too much trouble. The food has greatly improved.

It is an excellent home.

We did enjoy the sing-along with the activity man. He was brilliant.

Mum went in Thursday for respite. I turned up today at 12.45 to find her on an unmade bed, stinking, toothbrush and flannel bone dry! You wouldn't treat an animal like this! I am horrified, CQC needs to investigate, hardly any staff about, I have taken mum out of this vile place! Find a better home guys. Do not use.

As a family member and church members we came to visit my aunt and we were complimentary of the work you do. Despite the challenges you face with our aunt's behaviour of shouting at staff, the staff who were attending to her handled it very well and she calmed down. She was looking clean and told us she has a shower. She looks healthy and it is sad she will be leaving. I will arrange for a hair dresser to plait her hair. We all felt welcome.

The care staff are lovely but there is not enough of them! They work to a deadline and do not have time to stop and chat to the residents. The evening meal is awful. Today when I was with mum she got a mayo sandwich with three bits of grated cheese and a piece of limp lettuce and the bread was hard on the edges. Mum did not eat anything. The is the same standard of sandwiches every evening.

You always get a good welcome on arrival, and always feel very welcome by staff who answer any questions or guide you to someone who can.

My brother has been in Riverview for about ten years. He was a very clever man he passed his eleven plus at ten and a half went to grammar school and on to Oxford University and got his BA in English. He has 40 years plus in Reading and when he got ill, it was a shock hence River View. I must say I live in North Wales so not always possible to get down to see him but I have peace of mind he's looked after very well. We have video calls and I can see he's kept nice and clean and if any problems someone is on the phone. The staff are really good nothing is too much. A big thank you to everyone who cares for my brother. Many thanks to you all.

River View is a wonderful facility, all of the residents are happy and the atmosphere is so friendly. There are lovely facilities and it is very comfortable indeed. I had a wonderful time on my visit.

Residents appeared cared for and staff knew each so well it was lovely to see the interaction between staff and residents

What an amazing home ! Well done .and Thank you

She is well cared for, clean and generally very happy here. Her ability to communicate is very difficult, but she enjoys the company of all who care for her.

Yes very good since my adopted mother has been at the home. Riverview Care Home has done everything it can to make her days at the home great and full of fun, using her brain and being active in one room. The staff have been great and consistent with good care.

Staff well presented. Excellent care is given to patients. Feel sorry for the workload and conditions they have to work in.

Well looked after very happy here.

I would like to say my friend was well looked after at all times. The staff are excellent, also the cleaners do a really good job. Staff were always helpful when questions were asked, nice and clean to a high standard.

My deepest thanks to all.

Each time I have visited I have always found all the staff very helpful and cooperative. My brother always seems happy and content which tells me all is well with him and River View. I cannot answer the 'Value for Money' question as I do not have any dealings with the financial arrangements. Covid has obviously given the staff extra work but as a visitor, I would say they have maintained safety and carried out testing very efficiently and professionally.

Excellent care staff - my sister is happier than I have seen her for some time (she had been transferred from another home).

The home is clean and bright, the rooms are very comfortable and the lounge is cosy with plenty of armchairs and coffee tables. Staff are attentive and food and drink is always available. However, it is not always easy to find a staff member to discuss problems and we have trouble with laundry and clothes are missing.

My dad was admitted here from the hospital as he was neglecting himself and his family were finding it difficult to keep safe due to his confusion. He went from a person who was able to move around, make a cup of tea and dress himself to being bedbound within six weeks of admission!