The Devonshire

Rodway Road, off Oxford Road, Tilehurst, Reading RG30 6TP
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9.5 125 Reviews
  • The Devonshire, Reading
The Devonshire provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions.

Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car.

The Devonshire is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents.

All 137 rooms are en-suite and are decorated with modern fixtures and fittings.

The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts.

The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 137 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1862
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £2153

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Devonshire to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lizzy Gondo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (137)
  • Single Rooms with Ensuite Wet Room (17)

Visiting

  • Follow Covid guidelines - please check with the home as guidelines may change each month.

Parking

  • Limited onsite parking available.

The Devonshire Reviews (125)

9.5

The Devonshire has a Review Score of 9.5 (9.463) out of 10, based on 62 reviews in the last 2 years.
Over all time The Devonshire has 125 reviews.

Overall Experience
  • 81
  • 35
  • 2
  • 4
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Date Published
  • 125
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Reviewer Connection to The Devonshire
  • 29
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  • 14
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  • 9
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  • 5
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  • 2
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Total of 125, showing 101-120
Review from Brian S (Son of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a long-term resident in the home, he's always been extremely well looked after by the staff and well-groomed! The home is extremely secure in my opinion and staff always go the extra mile to make you feel welcome when visiting, offering us tea/coffee etc and keeping us up to date
on how dad is doing and anything he needs. There are large numbers of activities arranged for the residence and it's always a pleasure to see new pictures of your loved one upon entering the wings.
Only negative:
It has taken along time for the original wing my father was on to be updated and re-opened again, he was moved back but only for a short period, before Covid-19 meant he had been moved again.
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Review from D J (Wife of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff kind, caring and always seemed to be happy, they looked after my husband very well. I was concerned about leaving him at first as he had P.S.P a rare neurological disease and needed 24-hour care. After a very warm welcome, we felt comfortable. The family and I were happy to leave him
in your care.
Thank you.
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Review from V G (Wife of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff kind, caring and always seem to be smiling. They have looked after my husband very well.
I was concerned about leaving him but when I saw his room the general area, staff etc my concern disappeared. I hope he will be able to stay again.
Thank you to all.
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Review from A G (Granddaughter of Resident) published on 19 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother had a wonderful time at River View Care home. The staff met her care needs. The manager and staff were extremely friendly towards her. They took her to do activities which she really enjoyed. Overall a very wonderful experience and definitely hope for her to return here.
Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for your kind words about the care we were able to provide for your grandmother during her stay at River View. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated.

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Review from A A (Son of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and attentive. Looked after my mother well for over two years. She died 11th September 2019. Would recommend them and their service as I have done already to dementia/Alzheimer's people's children. I am trained by NHS in dementia care and would advise that a system of checking dementia residents
particularly in bed, that they have the correct bedding as they do not feel or advise you of being cold. The bedding was often, I was told, taken away for laundering or by mobile residents. A checklist should be put in place.
Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for taking the time to write such kind words about the care we were able to provide for your mother. I have taken your comments on board, discussed with staff members and will review our current systems. Sincerest condolences to you all.

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Review from M H (Son of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was cared for in a professional manner with exceptional staff, nothing was too much trouble. Always communicated if problems arose.
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Review from C (Son of Resident) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
In providing end of life care for our mother we found all of the staff to be unfailingly kind, caring, cheerful, hardworking and dependable.
Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you all during such a difficult time. Sincerest condolences to you all.

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Review from S K (Daughter of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mother has been at River View I have noticed that her nightmares and restless nights have stopped. She feels safe and protected in her room. She is bedridden and on no medication but she conveys and to me that she is happy with all the care and attention she gets from all the carers and nurses.
If there is any problem the duty nurse will ring me immediately which is a great help as I have to travel for visits.
When mother moved to River View the family and I felt her stay would be short but thanks to the dedication of all the staff we still have her with us and she has celebrated another birthday.
Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for such positive feedback, I am really pleased to hear that your mother is happy in our home . It really does motivate our staff members to know that you are satisfied with the high level of care they continue to provide on a daily basis.

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Review from H G (Husband of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have used River View for respite care for my wife on several occasions. My wife is blind and has advanced dementia. During the periods of respite, my son and friends have paid unannounced visits. They speak highly of the carers and staff. When I have made enquiries for respite it is encouraging to
know that staff remember. Whilst I am reluctant to place my wife in care when it is necessary I will have no worries or hesitation in contacting River View.
Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for taking the time to write this review about our staff, they really do appreciate your feedback and find it very motivating. I am pleased that we have been able to provide a welcoming environment, along with a high standard of care for your wife during her stays with us.

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Review from Derek T (Son of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful, they always feed me with information when required. Their care for my father is very good in some not very nice situations. I trust to leave my father in their care very much.
Reply from Lizzy Gondo, Manager, River View Care Centre at The Devonshire

Our staff always strive to provide the highest level of care and I am really pleased to hear that you feel we are able to provide this for your father.

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Review from E R (Husband of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been with River View for two years. She loves all the staff and they love her.
This new regime has certainly brought many new changes and everyone is more happy with the work they do.
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Review from William D (Husband of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has now settled well in the home. Was impressed by the receptionist on first visiting the home.
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Review from Rosalind G (Daughter-in-law of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found all the staff very helpful, kind, compassionate, caring, thoughtful, considerate and approachable.
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Review from Victor J (Brother of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is most definitely in the perfect care home. All of us brothers (2) and sisters (3) are deeply appreciative of all the care he is receiving. I also wish to say how helpful all the staff are and how friendly they are. Thank you to you all.
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Review from Christine C (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad stayed at River View just over a year. After moving to another floor after the first month to appropriate care, some of the carers/nurses were amazing and really took care and understood, not only dad's needs but others in The Oaks. The nurses there as well took charge and gave help to those who
needed it. We all felt they were definitely overworked and needed an extra pair of hands every day! The food improved with the new chef. I can never thank the carers enough. Please keep your good carers and give them all the support they need!
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Review from Deighton R (Husband of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Wife came to River View last September 2017 in need of nursing care. She was made very welcome and has a very nice room which is very clean and comfortable. She knows the caring and nursing staff who are unfailingly kind. We like the fact that they work in this unit and are not moved about the building.
I visit daily and my Wife is always washed and in fresh clothes. Her hair is brushed and they paint her nails. The lounge is very pleasant and my Wife has her own reclining armchair. After almost 7 months I cannot fault River View.
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Review from R S (Son of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are first class, from the cleaners and carers to the nurses and office staff, male and female. They welcome me every day. My mother is well looked after.
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Review from Celia H (Sister of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was only able to stay here for 3 days before he died. Nevertheless, the response to myself and my brother was very caring and supportive. They were very united in their desire to accommodate both my brother's and my needs before he died. Even to the extent of contacting a minister at very
short notice on my behalf to visit my brother to contact him before he passed. All the staff without exception were professional and efficient.
Reply from Lizzy Gondo, Registered Manager, River View Care Centre at The Devonshire

Thank you so much for taking the time to think about us during this emotionally difficult time. I am really pleased that all of us here at River View were able to provide an excellent level of care for your brother during his short time with us.

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Review from A M (Son of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with all aspects of the home.
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Review from Anthony H (Son of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good facilities, excellent nursing and care staff.


A bit difficult to get an answer to phone calls or emails.

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Current Review Score: 9.5 (9.463)

Overview of Review Score

The Review Score of 9.5 (9.463) out of 10 for The Devonshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 62 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.463 for The Devonshire is calculated as follows: ( (466 Excellents x 5) + (187 Goods x 4) + (45 Satisfactorys x 3) + (13 Poors x 2) + (19 Very Poors x 1) ) ÷ 730 Ratings = 4.463
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Devonshire is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 137 registered maximum number of service users is 27.4, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (9)

Lizzy

Lizzy Gondo

Job Title: Home Manager

Lizzy is the Home Manager at The Devonshire and has a wealth of experience in the social care sector.


She can often be seen walking the floor, motivating the team and greeting residents with her wonderful smile.

Ancy

Ancy

Job Title: Deputy Manager Joined: 2014

Ancy has bought a length of knowledge and experience with her to The Devonshire as she joined in 2014.
Ancy first qualified as a nurse in India in 2005. She was top of her class and the second-best student to qualify. She was then able to continue her studies in Sweden on an exchange. She has studied oncology and palliative care and was also a cancer nurse. She originally wanted to be a doctor, however, she has been working in dementia care since 2010 and loves looking after people.
Ancy was promoted to Deputy Manager 2022 from Clinical Lead.
Ancy is a mum of 2 and enjoys family time.

James

James Gillespie

Job Title: Customer Relations Manager Joined: 2025

James has joined The Devonshire with a wealth of experience in sales and recruitment. He will be our first point of contact for relatives looking to place their loved ones in our home.
He describes himself as an approachable and friendly person with a passion for customer care.
James enjoys watching football and Formula 1 racing in his spare time, but will soon become a Dad for the first time so is prepared for the change!

Peter

Peter Tsakov

Job Title: Business Administrator

Peter is one of the Business Administrators at The Devonshire.

Anita

Anita Csontos

Job Title: Business Administrator

Anita is one of the Business Administrators at The Devonshire.

Barbara

Barbara

Job Title: Nurse (RGN) Joined: 2010

Barbara has been nursing for over 30 years. Having qualified and practised in Zimbabwe, she decided to move to England. We were lucky to welcome her to The Devonshire team in 2010, where she retrained and passed her exams to practice in the UK.
Nursing is Barbara's passion, but loves to exercise and is an active member of her church.
Barbara is looks forward to travelling again, as her family are all over the world.

Sunita

Sunita

Job Title: Nurse - RGN Joined: 2013

Sunita joined River View in 2013. She started her nursing career in Nepal 2007.
Sunita's children have always known their mother as a nurse and appreciate quality time with her due to her working hours.

Kukku

Kukku

Job Title: Nurse Assistant Joined: 2020

Kukku qualified as a nurse in 2013 in India. she left her country and joined River View in 2020. She has studied English proficiency since arriving in the UK. Kukku has continued with her studies taking a Continuing Practitioner Course and will continue her studies thereafter. Kukku is passionate about working with the ill and elderly and always new she wanted to be a nurse. She joined River View as she felt the position was a great opportunity and the company offered her extra support with continuing with her studies.

Veronica

Veronica

Job Title: Activities Coordinator Joined: 2004

Veronica joined River View in April 2004. She previously worked at the Battle Hospital which has since gone from Reading. Veronica has great knowledge of the local area and enjoys taking the residents for park walks and picnics, as well as many in-house activities and exercises. She understands who needs more support and has built great friendships with residents and families over the years. Her focus is on everyone’s well-being
She is a Reading lady through and through with all of her family, and many grandchildren, close to her.

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