Bayford House Care Home

Rookwood, Stockcross, Newbury RG20 8LB
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9.1 83 Reviews
  • Bayford House Care Home, Newbury
Nestled in the leafy village of Stockcross, Bayford House offers personalised care packages which include residential, respite, nursing, palliative and Parkinson’s care. The home also has independent living suites for those in need of extra support or recovering from surgery.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Residents can stay for two weeks, a month or longer– however long residents or loved ones needs support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to three months in advance, staff are happy to accept last-minute requests too.

The independent living suites are spacious bedrooms with lounge areas, situated within Newdale Court, a part of the home that supports assisted living. There is an on-site salon, large lounge and cinema room, as well as a dining room complete with hostess service.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Bayford House Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 59 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Christine Hutchings (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995

Room Information

  • Single Rooms (59)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is based in the village of Stockcross, just four miles from the centre of Newbury. There you’ll find an array of independent shops, a racecourse and plenty of wheelchair-friendly pubs.

Parking

  • On-site parking is available.

Bayford House Care Home Reviews (83)

9.1

Bayford House Care Home has a Review Score of 9.1 (9.082) out of 10, based on 35 reviews in the last 2 years.
Over all time Bayford House Care Home has 83 reviews.

Overall Experience
  • 49
  • 26
  • 5
  • 0
  • 3
Date Published
  • 83
  • 8
  • 25
  • 35
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Reviewer Connection to Bayford House Care Home
  • 25
  • 13
  • 9
  • 9
  • 6
  • 5
  • 3
  • 3
  • 3
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  • 1
  • 1
  • 1
  • 1
Total of 83, showing 21-40
Review from V K (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been absolutely superb. Everybody is friendly, knowledgeable and goes out of their way to make Mum and Dad feel welcome!
Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for leaving such a lovely review for the staff at Bayford House Care Home. It is wonderful to hear words such as "superb" being used to describe our staff. We hope Mum and Dad continue to enjoy their stay!

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Review from Zoya S (Resident) assisted by family/friend published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff really listen to me. Everybody is friendly. I feel warm as if I'm in a real family.
Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for leaving such a lovely review for Bayford House Care Home. We are thrilled to hear you have settled so well and become a part of the Bayford family!

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Review from Leonard S (Resident) assisted by family/friend published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff go an extra mile to help us settle with limited English. Amazing kind and caring staff.
Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for leaving such a lovely review for the staff at Bayford House. We hope you continue to enjoy your stay!

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Review from V K (Son-in-law of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care of elderly, good processes of dealing with on-going health issues, a lot of patience and enthusiasm in keeping our mum and dad healthy, happy and stimulated.
Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for leaving such a lovely review for the staff at Bayford House! We are thrilled that Mum and Dad are enjoying their stay and wish you all the best!

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Review from A F (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Definitely a 'look before you leap" place. Be very cautious. If your relative is at all partially sighted or deaf or immobile or slower in their thinking these days or just that bit different or even neuro diverse or at all challenging on a bad day or when ill then it cannot be recommended, it really
cannot. This is based upon three years experience of Newdale Court at Bayford Care Home (the residential element) with my two dear parents. We leave today for better pastures.
Good luck in your search for care.
Reply from Julie Walsh, Customer Care Adviser at Bayford House Care Home

I'm sorry to hear that you were dissatisfied with the home. Our residents' health and wellbeing is our absolute priority. I know you have been in discussions with the Home Manager already and I'm pleased to hear that your parents have found a home that they are happy with.

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Review from Mandy H (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always willing to help and there when you have a question or problem.
The surrounding grounds are lovely to have a walk around when weather is good. The room is well-equipped.
Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear words like "staff are always willing to help" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from June P (Resident) assisted by family/friend published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The room is comfortable with all my needs. Staff are friendly and helpful. The place is tidy and kept clean.
Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are being cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Anthony M (Brother of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home staff are always very open and helpful in every way.
Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We are so pleased to hear that you can feel at ease with your loved one in our care and it is always wonderful hearing words like "open" and "helpful" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from S P (Respite Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My stay followed an operation which limited my mobility. The room gave me easy access to facilities. All of the staff were friendly and looked after me well so I would like to say thank you to them all.
Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for taking the time to leave the staff at Bayford House such a lovely review. We are thrilled that the home and care of the staff helped you after your operation. We will pass on your thanks to the home and wish you well.

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Review from Patricia F (Wife of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has settled in well and has a good interaction with the staff. The try and engage with him which isn't always easy. I know the food is excellent and he enjoys his meals. However, in view of his medical condition, he should be encouraged to drink more water so that he doesn't become dehydrated
as this can cause him to become confused.
Reply from Grace Langfield, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear you are overall pleased with the care that our staff provide your husband. We will discuss your feedback with the home's manager to help them continually improve their services and thank you for choosing Bayford House care home.

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Review from R H (Resident) assisted by family/friend published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers at Bayford House Care Home are extremely kind, polite and gentle and always try their best to assist. While the building is quite tired, e.g. dining room is quite small and dark and could do with brightening up, the carers and support staff always do their best to make things cheerful with
conversation and events.
One concern is around the management of transitioning new groups or individual carers that come in. If a resident's bed is made or set up in a certain way or a chair requires support and a certain set-up for access, new staff do not always get properly trained on each individual room and it means the resident can have a few weeks of Kelly very unsettled with things not in place, e.g. cushions missing, not enough sheets, table out of reach - maybe a list in each room of how things should be set would help, particularly as not all residents can articulate how they have things done if their speech is impaired.
For medical assistance and support, the nurse and care team do an amazing job in really difficult times where accessing doctors, district nurses and other specialist nurses is not easy.
Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your feedback and we will certainly pass your comments on to the manager, as our resident's health and well-being are an absolute priority and we would like to make sure this matter is resolved. Could you please contact our feedback team by emailing or calling so we can discuss this further.

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Review from H B (Brother of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Early days have proved very positive. Very friendly staff who are also very good at their work and professions. All are very attentive and readily listen to concerns and improve situations promptly. Clinical issues are well-managed to a high standard.
The atmosphere of Bayford House Care Home is excellent.
Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for taking the time to leave the staff at Bayford House such a positive review. It is great to hear that your loved one is settling in well at the care home. We are so pleased that you feel the atmosphere is "excellent" at the home and we hope that your loved one continues to enjoy their stay with us. Thank you again and best wishes.

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Review from Sue S (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm and welcoming, friendly, good programme of activities. When asked to improve certain aspects of the food, the request was acted upon. Expensive!
Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the "warm" and "welcoming" environment at Bayford House Care Home and that your suggestions regarding the food were taken on board. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Pat B (Daughter of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into the care home 6 months ago and since that time she has enjoyed the social aspect of making friends and enjoying the daily activities.
We are extremely happy with the care supplied by all the staff; nurses, carers, administration team, chef, cleaners and laundry assistants. We feel
confident that she is in a happy, safe environment. The building and its environ is spacious, quiet and exactly what we were looking for.
Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We are pleased to hear that you can feel at ease with your Mother in our care. We are glad to hear that your Mother is enjoying making friends and getting involved in our fun activities. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Richard S (Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Bayford House to see what it was like to live here. I was impressed by the staff I met and after 3 days, my son and daughter also visited with the possibility that I would find a new home here. We were so impressed that we made arrangements to be entered as a resident.
Having now been here
for 2 months, I have had no regrets and feel settled in completely.
Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We are very happy to hear that you feel settled and content at Bayford House Care Home and we are pleased to hear that you are impressed with the staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from M W (Respite Resident) assisted by family/friend published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Bayford House for 5 weeks following a hospital admission and recovered well there with care and support from the staff. The staff were friendly and kind. The home is welcoming to my visitors too.
Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. We are glad to help you through such a difficult time. It is always nice to hear words like “friendly” and “kind” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Bayford House for your stay.

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Review from Margaret H (Respite Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting Bayford House Care Home, I was so impressed with what I saw and heard, it was just what I needed for some respite care and it was amazing. Well over and above my expectations. The staff and management were kind, courteous, always smiling and willing to help. There was never a dull moment
for art and crafts, quizzes, walks in the lovely gardens, chats with friendly residents and much more. When I arrived for 2 weeks R and R I was exhausted, when I left I was revitalised! Thanks to everyone at Bayford.
Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from residents feeling like they have been cared for and looked after. It is always nice to hear words like “Kind” and “courteous” being used to describe our care. We will certainly pass your comments on to the manager and thank you for choosing Bayford House for your stay.

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Review from S B (Respite Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything was good other than the lunches which were often poorly cooked and unimaginative and served in a very noisy atmosphere.
Reply from Rebecca Kellegher, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from residents feeling like they were cared for and looked after. We do apologise in regard to the food experience you had and we will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from M S (Wife of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in Bayford House for six months before he passed away very recently. During that time he was always treated with warmth, care and compassion by the lovely nurses and carers. He was blind and only knew them by their voices and he was always pleased when he’d had a conversation with one
of them. He loved hearing about their gardens and home countries. He also really liked the food and particularly the delicious and plentiful fruit.
I was able to visit him every day and the staff always treated me with friendliness and compassion and I shall miss my visits there.
We were very lucky to have Bayford House literally just around the corner and it couldn’t have been a better place for him. The staff made his final few months so much easier for us all and we shall always be grateful to them and the grounds are beautiful.
Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your lovely review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like “friendliness” and “compassion” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from S S (Respite Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, excellent staff.
Reply from Grace Langfield, Customer Service Adviser at Bayford House Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Current Review Score: 9.1 (9.082)

Overview of Review Score

The Review Score of 9.1 (9.082) out of 10 for Bayford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.082 for Bayford House Care Home is calculated as follows: ( (195 Excellents x 5) + (132 Goods x 4) + (49 Satisfactorys x 3) + (2 Poors x 2) + (36 Very Poors x 1) ) ÷ 414 Ratings = 4.082
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bayford House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

Meet the Team (5)

Christine

Christine Hutchings

Job Title: Home Manager Joined: 2014

I started as a care assistant in Dec 2014. Quickly progressed to a senior carer then senior carer with medication responsibilities. Then unit manager in 2017. Lastly, I applied for the home managers position.


I have always since the age of 19 worked in the care sector. I spent a lot of time working for social services in Essex and North Yorkshire and I have also worked as a sheltered housing officer.


I am married with 2 children. I live locally to the home.
My husband and I enjoy fishing and holidays in Cuba. I enjoy working in care as i love to see the smiles that good care puts on the residents faces!

Jessy

Jessy Bino

Job Title: Deputy Manager Joined: 2003

I am Deputy Manager at Bayford House. I have been with Bupa for fourteen years. I am a Registered Nurse from India. I moved to a Middle East hospital where I was a Specialist Nurse in Intensive Care Unit (Team Leader) prior to moving to the UK. I am married with three little daughters.


I am enthusiastic, compassionate nursing professional with over twenty-one years of experience as a Registered Nurse.


I always ensure that we provide excellent care and support for residents and their families during the time they spend here at Bayford House with us.

Freda

Freda Joyce

Job Title: Activity Coordinator - Newdale Court Joined: 1992

I have been at Bayford House/Newdale Court for twenty five years. I am Newdale’s Activity Coordinator and I have three children; two boys and one girl and seven grandchildren - I even bring them in to work sometimes as they love to talk to the residents.

People often say that I should have retired by now but I class this as my second home and love all my residents.


When I lost my husband, everybody here was so supportive. My favourite time of year is Christmas when I put up all the decorations in the home, which the residents and families enjoy.


If I can go home at night and know I have made one of my residents smile that is a great feeling.

John

John Poynter

Job Title: Maintenance/Gardener Joined: 2006

I joined Bupa Bayford House in February 2006 where I have been maintaining the home and gardens for over ten years.


I am married to Lyn who also works here at Bayford House and we have two grown up children but I now enjoy my evenings with our cat Colin.

Judy

Judy Potts

Job Title: Finance Administrator Joined: 2008

I am originally from Greater Manchester where I worked for Dairy Crest since leaving school until I joined Bupa in June 2008. Firstly as an administrator at The Donnington, where I worked for four years until I had the opportunity to move to Thatcham Court, which is a larger home, in June 2012, this presented additional scope for broadening my experience.


I embraced the challenge of working in a new care home environment, as Thatcham Court is a dementia home, and this presented new aspects to the job and also included a wider range of duties. After working in a dementia home for nine months I felt I would prefer to focus my skills in a non-dementia home, which is when I came to Bayford House in May 2013.

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