Bayford House Care Home

Mum has been a resident for a little over two years and is suffering from memory loss. She is always well cared for and treated with dignity, any anxiety she exhibited while living alone disappeared as soon as she moved here. All care is exemplary. A weight lifted off my mind knowing she is so well cared for.

Staff went out of their way to help my Mother in Law, particularly in her last weeks, treating her with great care, respect and even affection. I cannot think of a better place she could have spent the last 18 months.

Excellent staff providing real quality care. Very happy environment. Nice grounds for summer walks. Always a pleasure to visit.

Our 92-year-old Mum has been a resident of Newdale Court for a year. She went in initially for respite after caring for Dad at home until he needed the nursing care that Bayford House provides. They were both given the best possible care. Mum stayed on and being active she joins in with exercise mornings, scrabble, quizzes and craft sessions. She also walks around the newly laid path in the grounds. We cannot speak highly enough of the very kind and caring staff who look after Mum so well and treat us, the family, with equal kindness, understanding and thoughtfulness. We are always made welcome.

The staff I can only describe as excellent. I have never seen so many good staff in one nursing home. The house and grounds couldn't be better. The only negative thing is places to walk. The only place to take a wheelchair is on the main road in and out of the home with lorries and cars passing you all the time, due to the footpath being closed all summer. Has been reported but no action taken.

Every member of staff is really caring, they have made such a difference to my lovely Mum. They make her feel special not only by caring for her in the obvious and expected ways but by taking the time to chat with her or to notice that she likes company or to stay up late and they make it happen so she is relaxed and happy. The daily activities are varied and enjoyable. Medication is administered discreetly and personally. The food is fantastic and the Chefs and kitchen staff are excellent. They take time to explain what is on the menu and offer alternatives or variations and it is served in appropriate crockery, for example, Mum can't see so well so the staff have got contrasting crockery for her. I am made welcome at any time and feel very confident in the person-centred care Mum is getting. For the first time in a long time I have proper conversations with my Mum and I know, because she tells me, that she is happy, safe and very well fed!

Excellent. All the staff took trouble to be welcoming - including serving us with lunch.

It was clear that the relationship between staff and residents is extremely good.

I came away much more relaxed about the thought I might sometimes be in a care home - if so I hope it will be as good as Bayford House.

When outside medical care was needed it was seen to quickly for both parents.

I have always found the home staff very helpful, friendly and caring. Mum seems well cared for and happy as she can be in her current circumstances (bedridden). We're very happy with the accommodation and care provided.

First day arrival of my Father to Bayford. Warm welcome and friendly atmosphere. Professional staff, very positive attitude.

Bayford House has a warm, welcoming feel to it as soon as you arrive. This is all due to the wonderful staff who are there. They all commit to that wonderful family feel, nothing is ever too much trouble. Unfortunately, Bayford is still awaiting a total refurbishment. Areas of the original house now desperately need attention and are certainly not what you would expect from a private home. I have personally written to the house manager regarding an outside area.

Mum has been very poorly and weak, but the nurses and carers are helping so much with keeping her comfortable, encouraging eating and drinking to raise her mood. We are able to talk openly to them and assist as much as we can with what is best for her. They come in and move her to the bed when tired and help with everything - we feel 100% happy with her care and never have to worry as it's 24/7.

I am completely satisfied with the level of care given, including a variety of stimulating activities and socialising with other residents. Great attention is given to the individual needs of residents and also to keeping relatives involved and informed. Excellent.

Arriving for respite in Bayford House was made very pleasant from all departments. I was feeling quite nervous but this was not necessary as the staff made me feel settled and happy within minutes. The happy feeling continues all my needs are catered for.

Delighted with support and standard from all members of staff.

Did a good deal of research before choosing this home. Very pleased with the whole experience.

Bayford House is a busy happy care home in beautiful surroundings garden and countryside 99% of the staff are helpful and friendly. They are attentive and caring in all aspects of my husband's care and always friendly and approachable both with myself and the rest of the family both care staff, domiciliary staff and admin staff. Always ready to give comfort and support to me as well as the rest of the family. Well done to the manager and the team.

Well cared for and comfortable. Staff are very caring. The quality of food is sometimes disappointing, more fresh vegetables would be much appreciated. Sometimes I get the wrong meal. Laundry frequently goes missing and has to be replaced.

The staff are all very pleasant and helpful. The food is good and plentiful. Accommodation is comfortable except for the silverfish that appear in the bathroom and make me unhappy. There are several activities available.

When putting a loved one in a care home you are always concerned that you have made the right choice. We are glad we choose Bayford House as the level of care and dignity shown to my father-in-law was wonderful. They took their time to get to know him and understand his individual needs. We were encouraged to visit often and when we left we always felt he was in very capable caring hands. Whilst in there my father-in-law had a birthday. Decorations were put up, a lovely cake made and Happy Birthday sung. A special lasting memory of my father-in-law who has now passed away. We will always be grateful to the staff at Bayford House for making the last few difficult weeks of his life the best they could be. Thank you. You are very special people.