Bayford House Care Home

Rookwood, Stockcross, Newbury RG20 8LB
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9.2 90 Reviews
  • Bayford House Care Home, Newbury
Nestled in the leafy village of Stockcross, Bayford House offers personalised care packages which include residential, respite, nursing, palliative and Parkinson’s care. The home also has independent living suites for those in need of extra support or recovering from surgery.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Residents can stay for two weeks, a month or longer– however long residents or loved ones needs support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to three months in advance, staff are happy to accept last-minute requests too.

The independent living suites are spacious bedrooms with lounge areas, situated within Newdale Court, a part of the home that supports assisted living. There is an on-site salon, large lounge and cinema room, as well as a dining room complete with hostess service.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Bayford House Care Home'.
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Care Provided by Bayford House Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 59 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1625
  • RESPITE Self-Funded Nursing Care: from £1815

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Bayford House Care Home to find out the exact price for your requirements.

Contact Bayford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bayford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Christine Hutchings (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995

Room Information

  • Single Rooms (59)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is based in the village of Stockcross, just four miles from the centre of Newbury. There you’ll find an array of independent shops, a racecourse and plenty of wheelchair-friendly pubs.

Parking

  • On-site parking is available.

Bayford House Care Home Reviews (90)

9.2

Bayford House Care Home has a Review Score of 9.2 (9.196) out of 10, based on 42 reviews in the last 2 years.
Over all time Bayford House Care Home has 90 reviews.

Overall Experience
  • 55
  • 27
  • 5
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Date Published
  • 90
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Reviewer Connection to Bayford House Care Home
  • 29
  • 14
  • 11
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  • 3
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Total of 90, showing 41-60
Review from Sue S (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm and welcoming, friendly, good programme of activities. When asked to improve certain aspects of the food, the request was acted upon. Expensive!
Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeThank you for your lovely review. We are pleased to hear that you are impressed with the "warm" and "welcoming" environment at Bayford House Care Home and that your suggestions regarding the food were taken on board. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from Pat B (Daughter of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into the care home 6 months ago and since that time she has enjoyed the social aspect of making friends and enjoying the daily activities.
We are extremely happy with the care supplied by all the staff; nurses, carers, administration team, chef, cleaners and laundry assistants. We feel
confident that she is in a happy, safe environment. The building and its environ is spacious, quiet and exactly what we were looking for.
Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeThank you for your lovely review. We are pleased to hear that you can feel at ease with your Mother in our care. We are glad to hear that your Mother is enjoying making friends and getting involved in our fun activities. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Richard S (Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Bayford House to see what it was like to live here. I was impressed by the staff I met and after 3 days, my son and daughter also visited with the possibility that I would find a new home here. We were so impressed that we made arrangements to be entered as a resident.
Having now been here
for 2 months, I have had no regrets and feel settled in completely.
Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeThank you for your lovely review. We are very happy to hear that you feel settled and content at Bayford House Care Home and we are pleased to hear that you are impressed with the staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from M W (Respite Resident) assisted by family/friend published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Bayford House for 5 weeks following a hospital admission and recovered well there with care and support from the staff. The staff were friendly and kind. The home is welcoming to my visitors too.
Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeThank you for taking the time to leave your review. We are glad to help you through such a difficult time. It is always nice to hear words like “friendly” and “kind” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Bayford House for your stay.
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Review from Margaret H (Respite Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting Bayford House Care Home, I was so impressed with what I saw and heard, it was just what I needed for some respite care and it was amazing. Well over and above my expectations. The staff and management were kind, courteous, always smiling and willing to help. There was never a dull moment
for art and crafts, quizzes, walks in the lovely gardens, chats with friendly residents and much more. When I arrived for 2 weeks R and R I was exhausted, when I left I was revitalised! Thanks to everyone at Bayford.
Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeThank you for taking the time to leave your lovely review. It is always nice to hear from residents feeling like they have been cared for and looked after. It is always nice to hear words like “Kind” and “courteous” being used to describe our care. We will certainly pass your comments on to the manager and thank you for choosing Bayford House for your stay.
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Review from S B (Respite Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything was good other than the lunches which were often poorly cooked and unimaginative and served in a very noisy atmosphere.
Reply from Rebecca Kellegher, Customer Service Adviser at Bayford House Care HomeThank you for taking the time to leave your review. It is always nice to hear from residents feeling like they were cared for and looked after. We do apologise in regard to the food experience you had and we will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from M S (Wife of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in Bayford House for six months before he passed away very recently. During that time he was always treated with warmth, care and compassion by the lovely nurses and carers. He was blind and only knew them by their voices and he was always pleased when he’d had a conversation with one
of them. He loved hearing about their gardens and home countries. He also really liked the food and particularly the delicious and plentiful fruit.
I was able to visit him every day and the staff always treated me with friendliness and compassion and I shall miss my visits there.
We were very lucky to have Bayford House literally just around the corner and it couldn’t have been a better place for him. The staff made his final few months so much easier for us all and we shall always be grateful to them and the grounds are beautiful.
Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeThank you for taking the time to leave your lovely review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like “friendliness” and “compassion” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from S S (Respite Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, excellent staff.
Reply from Grace Langfield, Customer Service Adviser at Bayford House Care HomeThank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.
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Review from Sarah E (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Newdale Court last year, following several falls at her home. Having led an independent life up until this point, we all found it hard to adjust to life in a care home environment. During this time, the staff could not have been more supportive and did everything they could to help
Mum settle. She is now settled and in much better health. The staff are outstanding in the care that they give; their warmth and compassion are evident, and they have all taken the time to get to know Mum and understand her needs as an individual. The home is always friendly and welcoming, and staff work hard to provide a stimulating environment - from dressing up to decorating communal areas - there is always something going on. The manager and the staff are always around to answer any questions, and the home has a very safe and supportive atmosphere. I believe my mum is getting excellent care and would have no hesitation in recommending Bayford House.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care HomeThank you for your lovely review. We are glad that everyone helped support you both through this period of readjustment and that your Mum's health is now improving in our care. Thank you again for your recommendation.
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Review from Christopher H (Grandson of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming and very approachable staff, very caring and lovely rooms and facilities. Provide an excellent service. Wonderful grounds around the building, free of litter and very well-kept gardens with scenic views from the window with lots of natural wildlife.
Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff welcoming and approachable and that you are happy with the service we provide. Thank you for taking the time to leave your review.
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Review from Kieron T (Next of Kin) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fabulous, incredibly friendly staff with a fun and welcoming environment. Very kind to the residents, and incredibly well-kept surroundings, in a lovely well-kept garden and very clean environment.
Would very much recommend.
Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff friendly and feel our home is welcoming. Thank you for your recommendation.
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Review from A H (Son-in-law of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic afternoon joining in with the Queen’s Jubilee Celebration. The staff are always friendly; they organised the afternoon very well.
Starting with a vintage acrobatic act that had an amusing comical side to it, which all the residents enjoyed, and afterwards, they had a tea party.
What a pleasure
to be able to attend.
Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care HomeThank you for taking the time to leave your review. It is wonderful to hear that you enjoyed our Jubilee celebrations and the acts that attended. Thank you for helping us celebrate.
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Review from A W (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brilliant Queens Jubilee afternoon, lovely to see the inclusion of residents and families. Tea and cakes afterwards, a fantastic social event. Entertainment was very suitable for all abilities
and understanding.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care HomeThank you for your feedback. We also really enjoyed having everyone here to join in the festivities.
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Review from E H (Granddaughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely garden party for the Queen's platinum jubilee, lots of entertainment for the children. All the staff are friendly and welcoming! Residents are well looked after and happy. Well kept gardens and beautiful surrounding area.
Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care HomeThank you for taking the time to leave your review. It is lovely to hear that you enjoyed our garden party for the Jubilee and that you found our staff friendly and welcoming in our home. Thank you for celebrating with us.
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Review from J O (Friend of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my friend receives at Bayford House is exceptional. He likes the staff. The food is of good quality. He enjoys the activities.
Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care HomeWe appreciate you taking the time to leave us your comments, It is nice to hear that you feel your friend is having the best care possible at Bayford House and that he is liking his time there. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.
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Review from D N (Brother of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always welcoming and pleasant. My brother's health has improved since being in the home. He says he feels safe there.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care HomeThank you for your feedback. We are glad to hear that your brother feels safe in our care. Thank you for taking the time to leave us a review.
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Review from Alison P (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother did not want to go into a care home but it was decided safest option for her as the hospital could do nothing more for her whilst waiting for a hip operation.
It was the best decision, I have seen such a change in her, they are not only doing an excellent job with her care but have made her
feel noticed and welcome. She is now eating properly, the food is very good quality and she is mentally coping better with her pain.
The manager, nurses and staff are so compassionate, friendly and helpful. I feel my mum is now in safe hands. This has not only been good for my mum but for the family to know she is receiving such good care. Thank you.
I would recommend Bayford House Care Home for short or long term care.
Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care HomeThank you for taking the time to leave your review. We hope Bayford House care home did everything possible to make the transition as easy as possible for Mum. It is lovely to hear that you have seen a positive change in Mum since being in our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from Esther W (Friend of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at the home is spectacular. Nothing is too much trouble. The staff are often prepared to go the extra mile to care for their residents. The staff genuinely care for the people that they look after and the home has a homely feel. My elderly friend always dreaded going into a care home, but when
the time came when she needed to, the staff at Bayford made her feel so settled and cared for, that the transition was much easier than I had anticipated. Furthermore, they have done brilliantly throughout the pandemic, keeping the residents entertained and cared for and communicating regularly with those of us that have someone living at Bayford. I couldn’t wish for a better nursing home for my elderly friend.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care HomeThank you for your lovely review. We are happy to hear you feel your friend is being looked after with such care in Bayford House and that they feel completely at home with us now.
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Review from E S (Wife of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Bayford House for end of life care. Throughout the time that he was there, the care that he received from all staff was exceptional. The professionalism, kindness and care he was given was extended to me and felt extremely confident leaving him in their care when I had to
leave. He also really enjoyed the food especially his sausage sandwiches at breakfast.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care HomeThank you for your kind words. It is so nice to hear words like exceptional used to describe our staff. Hopefully, you can go away from this knowing that your Husband received the best care. Thank you again for choosing Bayford House to look after him.
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Review from Lorna R (Respite Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived at Bayford House I was made to feel very relaxed and happy. This continued when I was taken to my room.
Those carers who looked after me were always happy, caring and it was wonderful to have the wonderful support.
If I need expert care again, Bayford House will be my first
choice.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Bayford House Care HomeWe really appreciate you taking the time to leave us such lovely comments. We hope to see you again in the future.
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Current Review Score: 9.2 (9.196)

Overview of Review Score

The Review Score of 9.2 (9.196) out of 10 for Bayford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.196 for Bayford House Care Home is calculated as follows: ( (261 Excellents x 5) + (144 Goods x 4) + (52 Satisfactorys x 3) + (2 Poors x 2) + (36 Very Poors x 1) ) ÷ 495 Ratings = 4.196
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bayford House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 Jan 2026

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

Meet the Team (4)

Christine

Christine Hutchings

Job Title: Home Manager Joined: 2014

I started as a care assistant in Dec 2014. Quickly progressed to a senior carer then senior carer with medication responsibilities. Then unit manager in 2017. Lastly, I applied for the home managers position.


I have always since the age of 19 worked in the care sector. I spent a lot of time working for social services in Essex and North Yorkshire and I have also worked as a sheltered housing officer.


I am married with 2 children. I live locally to the home.
My husband and I enjoy fishing and holidays in Cuba. I enjoy working in care as i love to see the smiles that good care puts on the residents faces!

Jessy

Jessy Bino

Job Title: Deputy Manager Joined: 2003

I am Deputy Manager at Bayford House. I have been with Bupa for fourteen years. I am a Registered Nurse from India. I moved to a Middle East hospital where I was a Specialist Nurse in Intensive Care Unit (Team Leader) prior to moving to the UK. I am married with three little daughters.


I am enthusiastic, compassionate nursing professional with over twenty-one years of experience as a Registered Nurse.


I always ensure that we provide excellent care and support for residents and their families during the time they spend here at Bayford House with us.

Freda

Freda Joyce

Job Title: Activity Coordinator - Newdale Court Joined: 1992

I have been at Bayford House/Newdale Court for twenty five years. I am Newdale’s Activity Coordinator and I have three children; two boys and one girl and seven grandchildren - I even bring them in to work sometimes as they love to talk to the residents.

People often say that I should have retired by now but I class this as my second home and love all my residents.


When I lost my husband, everybody here was so supportive. My favourite time of year is Christmas when I put up all the decorations in the home, which the residents and families enjoy.


If I can go home at night and know I have made one of my residents smile that is a great feeling.

Judy

Judy Potts

Job Title: Finance Administrator Joined: 2008

I am originally from Greater Manchester where I worked for Dairy Crest since leaving school until I joined Bupa in June 2008. Firstly as an administrator at The Donnington, where I worked for four years until I had the opportunity to move to Thatcham Court, which is a larger home, in June 2012, this presented additional scope for broadening my experience.


I embraced the challenge of working in a new care home environment, as Thatcham Court is a dementia home, and this presented new aspects to the job and also included a wider range of duties. After working in a dementia home for nine months I felt I would prefer to focus my skills in a non-dementia home, which is when I came to Bayford House in May 2013.

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