Bayford House Care Home

Rookwood, Stockcross, Newbury RG20 8LB
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9.1 82 Reviews
  • Bayford House Care Home, Newbury
Nestled in the leafy village of Stockcross, Bayford House offers personalised care packages which include residential, respite, nursing, palliative and Parkinson’s care. The home also has independent living suites for those in need of extra support or recovering from surgery.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Residents can stay for two weeks, a month or longer– however long residents or loved ones needs support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to three months in advance, staff are happy to accept last-minute requests too.

The independent living suites are spacious bedrooms with lounge areas, situated within Newdale Court, a part of the home that supports assisted living. There is an on-site salon, large lounge and cinema room, as well as a dining room complete with hostess service.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Bayford House Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 59 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Christine Hutchings (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995

Room Information

  • Single Rooms (59)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is based in the village of Stockcross, just four miles from the centre of Newbury. There you’ll find an array of independent shops, a racecourse and plenty of wheelchair-friendly pubs.

Parking

  • On-site parking is available.

Bayford House Care Home Reviews (82)

Total of 82, showing 41-60
9.1

Bayford House Care Home has a Review Score of 9.1 (9.097) out of 10, based on 34 reviews in the last 2 years. Over all time Bayford House Care Home has 82 reviews.

Overall Experience

  • 49
  • 26
  • 4
  • 0
  • 3

Date Published

82
12
26
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48

Review from Sarah E (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Newdale Court last year, following several falls at her home. Having led an independent life up until this point, we all found it hard to adjust to life in a care home environment. During this time, the staff could not have been more supportive and did everything they could to help
Mum settle. She is now settled and in much better health. The staff are outstanding in the care that they give; their warmth and compassion are evident, and they have all taken the time to get to know Mum and understand her needs as an individual. The home is always friendly and welcoming, and staff work hard to provide a stimulating environment - from dressing up to decorating communal areas - there is always something going on. The manager and the staff are always around to answer any questions, and the home has a very safe and supportive atmosphere. I believe my mum is getting excellent care and would have no hesitation in recommending Bayford House.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your lovely review. We are glad that everyone helped support you both through this period of readjustment and that your Mum's health is now improving in our care. Thank you again for your recommendation.

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Review from Christopher H (Grandson of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and very approachable staff, very caring and lovely rooms and facilities. Provide an excellent service. Wonderful grounds around the building, free of litter and very well-kept gardens with scenic views from the window with lots of natural wildlife.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff welcoming and approachable and that you are happy with the service we provide. Thank you for taking the time to leave your review.

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Review from Kieron T (Next of Kin) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous, incredibly friendly staff with a fun and welcoming environment. Very kind to the residents, and incredibly well-kept surroundings, in a lovely well-kept garden and very clean environment.
Would very much recommend.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff friendly and feel our home is welcoming. Thank you for your recommendation.

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Review from A H (Son-in-law of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic afternoon joining in with the Queen’s Jubilee Celebration. The staff are always friendly; they organised the afternoon very well.
Starting with a vintage acrobatic act that had an amusing comical side to it, which all the residents enjoyed, and afterwards, they had a tea party.
What a pleasure
to be able to attend.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. It is wonderful to hear that you enjoyed our Jubilee celebrations and the acts that attended. Thank you for helping us celebrate.

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Review from A W (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant Queens Jubilee afternoon, lovely to see the inclusion of residents and families. Tea and cakes afterwards, a fantastic social event. Entertainment was very suitable for all abilities
and understanding.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your feedback. We also really enjoyed having everyone here to join in the festivities.

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Review from E H (Granddaughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely garden party for the Queen's platinum jubilee, lots of entertainment for the children. All the staff are friendly and welcoming! Residents are well looked after and happy. Well kept gardens and beautiful surrounding area.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you enjoyed our garden party for the Jubilee and that you found our staff friendly and welcoming in our home. Thank you for celebrating with us.

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Review from J O (Friend of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my friend receives at Bayford House is exceptional. He likes the staff. The food is of good quality. He enjoys the activities.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you feel your friend is having the best care possible at Bayford House and that he is liking his time there. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.

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Review from D N (Brother of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and pleasant. My brother's health has improved since being in the home. He says he feels safe there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your feedback. We are glad to hear that your brother feels safe in our care. Thank you for taking the time to leave us a review.

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Review from Alison P (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother did not want to go into a care home but it was decided safest option for her as the hospital could do nothing more for her whilst waiting for a hip operation.
It was the best decision, I have seen such a change in her, they are not only doing an excellent job with her care but have made her
feel noticed and welcome. She is now eating properly, the food is very good quality and she is mentally coping better with her pain.
The manager, nurses and staff are so compassionate, friendly and helpful. I feel my mum is now in safe hands. This has not only been good for my mum but for the family to know she is receiving such good care. Thank you.
I would recommend Bayford House Care Home for short or long term care.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. We hope Bayford House care home did everything possible to make the transition as easy as possible for Mum. It is lovely to hear that you have seen a positive change in Mum since being in our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Esther W (Friend of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at the home is spectacular. Nothing is too much trouble. The staff are often prepared to go the extra mile to care for their residents. The staff genuinely care for the people that they look after and the home has a homely feel. My elderly friend always dreaded going into a care home, but when
the time came when she needed to, the staff at Bayford made her feel so settled and cared for, that the transition was much easier than I had anticipated. Furthermore, they have done brilliantly throughout the pandemic, keeping the residents entertained and cared for and communicating regularly with those of us that have someone living at Bayford. I couldn’t wish for a better nursing home for my elderly friend.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your lovely review. We are happy to hear you feel your friend is being looked after with such care in Bayford House and that they feel completely at home with us now.

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Review from E S (Wife of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Bayford House for end of life care. Throughout the time that he was there, the care that he received from all staff was exceptional. The professionalism, kindness and care he was given was extended to me and felt extremely confident leaving him in their care when I had to
leave. He also really enjoyed the food especially his sausage sandwiches at breakfast.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your kind words. It is so nice to hear words like exceptional used to describe our staff. Hopefully, you can go away from this knowing that your Husband received the best care. Thank you again for choosing Bayford House to look after him.

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Review from Lorna R (Respite Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived at Bayford House I was made to feel very relaxed and happy. This continued when I was taken to my room.
Those carers who looked after me were always happy, caring and it was wonderful to have the wonderful support.
If I need expert care again, Bayford House will be my first
choice.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Bayford House Care Home

We really appreciate you taking the time to leave us such lovely comments. We hope to see you again in the future.

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Review from D R (Son of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had 2 weeks respite stay at Bayford House. We were concerned COVID-19 might affect this, however, she had an excellent stay and thoroughly enjoyed the experience. Should we need fun residential care in the future, Bayford House would be our first choice.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for taking the time to leave us such lovely comments. We hope to see you again in the future!

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Review from C V (Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent. Activities are great, well planned and executed.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your lovely feedback, we really appreciate you taking the time to leave us the feedback.

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Review from S S (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has provided exceptional care to my mother, this is before the pandemic hit and since the lockdown. They provide a caring varied environment and continued to do so during the very difficult circumstances of lockdown.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.

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Review from P T (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with my mother's care and safety. They have plenty of food with 4 meals a day and in-between meal times they have snacks. Night staff will make drinks and snacks if they want it. The nurse will let you know if your mother is not well in any way that is out of the normal and will get in contact
with you if they need to call a GP and keep you updated on the situation until things are back to normal.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from M B (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Bayford House have taken care of my mother during the most difficult time with the coronavirus pandemic. They have kept her safe and well. She is fed up with the restrictions (and doesn't like the food!) but they have done their best given the circumstances. In the beginning (March) communication
was limited but form Mid April regular communication has taken place.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from G N (Son of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for a little over two years and is suffering from memory loss. She is always well cared for and treated with dignity, any anxiety she exhibited while living alone disappeared as soon as she moved here. All care is exemplary. A weight lifted off my mind knowing she is so well
cared for.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for such lovely feedback.

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Review from P R (Son-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff went out of their way to help my Mother in Law, particularly in her last weeks, treating her with great care, respect and even affection. I cannot think of a better place she could have spent the last 18 months.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for trusting us with your mother-in-law's care.
Please let us know if there is anything else we can do for you or your family.

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Review from Geoff B (Son of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff providing real quality care. Very happy environment. Nice grounds for summer walks. Always a pleasure to visit.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for such lovely feedback, we really appreciate it.

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Current Review Score: 9.1 (9.097)

Overview of Review Score

The Review Score of 9.1 (9.097) out of 10 for Bayford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.097 for Bayford House Care Home is calculated as follows: ( (194 Excellents x 5) + (127 Goods x 4) + (43 Satisfactorys x 3) + (2 Poors x 2) + (36 Very Poors x 1) ) ÷ 402 Ratings = 4.097

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bayford House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

Meet the Team (5)

Christine

Christine Hutchings

Job Title: Home Manager

Joined: 2014

I started as a care assistant in Dec 2014. Quickly progressed to a senior carer then senior carer with medication responsibilities. Then unit manager in 2017. Lastly, I applied for the home managers position.


I have always since the age of 19 worked in the care sector. I spent a lot of time working for social services in Essex and North Yorkshire and I have also worked as a sheltered housing officer.


I am married with 2 children. I live locally to the home.
My husband and I enjoy fishing and holidays in Cuba. I enjoy working in care as i love to see the smiles that good care puts on the residents faces!

Jessy

Jessy Bino

Job Title: Deputy Manager

Joined: 2003

I am Deputy Manager at Bayford House. I have been with Bupa for fourteen years. I am a Registered Nurse from India. I moved to a Middle East hospital where I was a Specialist Nurse in Intensive Care Unit (Team Leader) prior to moving to the UK. I am married with three little daughters.


I am enthusiastic, compassionate nursing professional with over twenty-one years of experience as a Registered Nurse.


I always ensure that we provide excellent care and support for residents and their families during the time they spend here at Bayford House with us.

Freda

Freda Joyce

Job Title: Activity Coordinator - Newdale Court

Joined: 1992

I have been at Bayford House/Newdale Court for twenty five years. I am Newdale’s Activity Coordinator and I have three children; two boys and one girl and seven grandchildren - I even bring them in to work sometimes as they love to talk to the residents.

People often say that I should have retired by now but I class this as my second home and love all my residents.


When I lost my husband, everybody here was so supportive. My favourite time of year is Christmas when I put up all the decorations in the home, which the residents and families enjoy.


If I can go home at night and know I have made one of my residents smile that is a great feeling.

John

John Poynter

Job Title: Maintenance/Gardener

Joined: 2006

I joined Bupa Bayford House in February 2006 where I have been maintaining the home and gardens for over ten years.


I am married to Lyn who also works here at Bayford House and we have two grown up children but I now enjoy my evenings with our cat Colin.

Judy

Judy Potts

Job Title: Finance Administrator

Joined: 2008

I am originally from Greater Manchester where I worked for Dairy Crest since leaving school until I joined Bupa in June 2008. Firstly as an administrator at The Donnington, where I worked for four years until I had the opportunity to move to Thatcham Court, which is a larger home, in June 2012, this presented additional scope for broadening my experience.


I embraced the challenge of working in a new care home environment, as Thatcham Court is a dementia home, and this presented new aspects to the job and also included a wider range of duties. After working in a dementia home for nine months I felt I would prefer to focus my skills in a non-dementia home, which is when I came to Bayford House in May 2013.

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