Woodbury House Care Centre

Jouldings Lane, Farley Hill, Reading RG7 1UR

Woodbury House Care Home cares for residents, some of whom may have sensitive care needs, such as memory loss and dementia.

The home provides residential, nursing, dementia, respite, and palliative care, and will work with residents to develop a personalised care plan that will include everything from hobbies, exercise and dietary preferences, taking into account any health issues. This will determine the level and type of care individuals receive. This can vary from minimal residential care to full support.

Located in a scenic area of Berkshire, Woodbury House is a comfortable and friendly service in which to spend a retirement, with mature gardens and its own summer house. A team of versatile care workers also extend their expertise to respite care in order to assist members of the local community who are full-time carers themselves.

Trained chefs prepare a varied daily menu to give a choice of tasty, nutritious meals.

The recreation and activities team oversee everything from pet therapy and reading club, to music exercises and knitting.

Key calendar events are always made extra special at the home, because they enjoy any excuse for a party. The activities co-ordinator works with residents and relatives to make sure there is something for everyone.

Group: brighterkind

Person in charge: Samantha Bell (Home Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Hindi, Nepali, Polish, Tagalog

Single Rooms: 39

Shared Rooms: 3

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single from £1000 Nursing Care Single from £1000 (These prices are only a guideline, please contact Woodbury House Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Woodbury House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Woodbury House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Woodbury House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.64 for Woodbury House Care Centre is calculated as follows: ( (236 Excellents x 5) + (107 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 353 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Woodbury House Care Centre is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Woodbury House Care Centre has a Review Score of 9.6 (9.640) from 30 Reviews


Average Ratings

  • Excellent
    22
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodbury House Care Centre?

  • Extremely LIKELY
    27
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodbury House Care Centre

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

My mum is extremely well cared for and staff are clearly very fond of her. Their patience with her is very much appreciated, especially with food. The home is kept clean and mum's room is spacious and well maintained. She has her own pictures and ornaments to remind her of her own home.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Many of the staff are kind, considerate and caring. Sometimes the response to the call bell is slow.

How likely would you be to recommend Woodbury House Care Centre? Likely

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Average Rating:   5 out of 5

Rebekah Saint, Marketing Executive at Woodbury House Care Centre responded to this review on 30 Apr 2018:

Thank you for taking the time to review us, the team will be touched that you find them kind and caring. We continually try to reduce the time it takes to answer the bell with an aim to respond in under two minutes. However, if our carers are already assisting other residents there may, on occasion, be a short delay. As always, we operate an open door policy and our home manager, Samantha Bell would be happy to speak with you on how we can improve our service further.

Very helpful, caring and understanding staff. Very thoughtful care.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Before coming to Woodbury House Care Centre a year ago my mother was at her home being looked after by a multitude of carers ( at vast expense). During this period she rarely went for more than 3 weeks without having to go to hospital, normally for a urine infection.
She has been at the home for a year and during that period has not been to hospital once.
The staff are always happy and energetic and magically managed to get my mother to take her pills.
It is not inexpensive but as in life, you get what you pay for. This is a great place and if you are considering where to leave your older loved ones I would highly recommend Woodbury House. Without being too strong, you need to get your choice right and this is a safe bet!
My mother has just passed away during the night and I wanted to share my experience with others and thank the staff for being so great.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

It is a very nice care home and the staff are very supportive to the residents. The management are also very caring and listen to what we have to say. My mother has been happy with the care she has received but sadly is now bed bound.

How likely would you be to recommend Woodbury House Care Centre? Likely

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Average Rating:   4 out of 5

I am satisfied with everything and have no regrets here. We're able to do what we like and not pushed around at all.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

In recent months the activities provided at Woodbury House have been excellent and much improved. There has been a careful effort to do what the residents would like and benefit from, rather than just the 'easy' activities. Mum has benefitted so much, especially from interaction with the local primary school children and also from visits of 'The Bird Man' - wild owls etc. Keep up the good work!

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Woodbury is an excellent Care home with a warm, friendly and homely atmosphere which I can thoroughly recommend.

My Mother became a resident in May this year followed by my Father who had a terminal illness a few weeks later. As a family, we have been shown such care and support from all the staff at a difficult time of transition in our lives. My parents have been treated with dignity as individuals with individual needs and particularly with sensitivity during the last months before and after Dad passed away in November.

Throughout this time the Manager has been very approachable and allowed time to answer any questions or concerns that have arisen. I am sure my Mother will continue to receive the same high standard of care.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

The atmosphere within the home continues to be friendly and supportive and homely. My father has been a resident for 18 months now and feels settled in the homely environment that is built by every member of staff within the home and says that he would not want to be anywhere else.

All staff are very approachable and more than willing to answer any queries that may arise. There is a constant effort to make the day-to-day lives of the residents as fulfilling as possible but with the personal feelings of the residents taken into account.

All in all, Woodbury House is like a home from home and I am more than happy with the standard of care that is being afforded to my father.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Very helpful and willing staff. A pleasant "family" atmosphere. I'd be happy to recommend Woodbury to anyone else.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

The two essential features a care home must have are; a caring and dedicated staff who invariably treat the residents with care and dignity and a friendly atmosphere. Woodbury House has both of those in abundance. My wife was resident at Woodbury House for two and a half years and during that time I visited her on many mornings and for several hours every afternoon. I was thus able to see at first hand over an extended period how the home operated. I had absolutely no reservations at all over the treatment and care she received. More recently I have regularly been visiting a neighbour who is now resident at Woodbury House and I have seen that the same high standard of care that my wife received is still being maintained.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

I have been visiting a resident here for over a year and have found all well.
Reports from the resident have always been positive, except for minor issues.
Eg insistence on colourful menus has caused difficulty with some residents who with poor eyesight cannot read them because of lack of contrast - black on white is so much easier to read.
The staff are helpful and considerate and management is on top of things and involved.
I am unable to comment on value for money as I don't know costs.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Mum has been at the home for about 3 months. The staff are great with mum and she received excellent care. They always treat her with dignity and respect. All the staff are very friendly and available if you need to talk to them. Overall, very happy with the home.

How likely would you be to recommend Woodbury House Care Centre? Likely

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Average Rating:   4.3 out of 5

The atmosphere of Woodbury House is a warm and friendly one. The manager is a true professional always on hand in times of difficulty. This high standard was mirrored by all the staff. I cannot thank this team enough for the care they gave my cousin and the rest of the family and friends.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I managed to place my wife into your care home and our family were very pleased that we managed to do so. It is the best home we found and found the staff to be excellent, friendly, helpful and very patient and tolerant with stroppy residents. The food was good as well.
A lot of my wife's friends also made the comment what a happy place the home was and long may it stay that way!

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

I'm so happy that my mum has got a placement here. I know she is in a safe environment. The home is very clean and staff are excellent and attentive with the clients. Nothing is too much trouble.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My wife is very happy here and I can come every day to see my wife and I am always made to feel welcome. My wife's care is excellent.
My wife wants for nothing in this home and had kept all aspects of her dignity and I can rest knowing she is in safe hands.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Woodbury House Care Centre is furnished to a high standard and is well equipped to provide a high level of care to residents suffering from dementia.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

The receptionist expected us. We entered a reception area which had an ambiance. The manager came and sat with us, explained the policy and ethos of the home. We were introduced to other members of the team who explained their roles. A tour of the home followed. We were particularly impressed by all the staff we met who, whatever their job, all said hello and many introduced themselves by name.
She was an extremely difficult person, refusing to eat or participate in anything there, nevertheless this did not affect the level of care she received or change their attitude towards her and she left there in much better shape than she went in.
The success of Woodberry House Care Centre was down to the manager who set the ethos for it and had an excellent staff team who responded. She was a qualified nurse with good management skills. She recognised the root causes of our friend's behaviour and so was able to help us to understand and so to support the friend much better. We cannot rate it highly .

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

The care, support and professional approach to all are truly outstanding. All members of staff are exceptional and welcoming. I wholeheartedly recommend Woodbury House without reservation.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

As a friend of a resident with dementia, she is unable to respond. What I have seen is satisfactory.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   3.6 out of 5

All staff were friendly and welcoming. All staff showed a high level of care to not only my mother but to all other residents. The staff made regular contact with myself and other family members regarding my mother's health deteriorating due to progression of her dementia, all staff treated my mother with dignity and respect. In the last few days of her life, all staff demonstrated a high level of care to my mother but also provided unbelievable support of myself and my family. The staff at Woodbury House made a difficult time for us much more bearable.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

I am very happy with the care that Mum has received at Woodbury House. All the staff are very friendly and approachable and importantly I have found the team very responsive to changes in Mums' needs. Real efforts were put into her birthday 'tea' to ensure that it was made special for her, which was lovely. The recent refurbishment has greatly improved the ambience of the home too. Choosing a suitable home for a loved one is never an easy task, so it makes me happy to see Mum settled and well cared for.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has now been in the Care Home for approximately six months. She is very happy to be a resident at the home. She is very well cared for and gets on well with staff and other residents. She is now eating well (something she has not been doing for some time). The staff are very kind and very attentive to my mother's needs. The staff stimulate my mother and as a result, she is much more talkative when I visit.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My father has been in Woodbury House since Sept 2016, due to a rapid decline in his health leading to the inability to care for himself at home. The staff at Woodbury House have been really supportive to both myself and my father during the transition into nursing care. All the staff are really friendly and nothing is to much trouble, The whole house has recently been refurbished to a high standard and it is kept really clean, I have enjoyed 2 lunches with my dad, and the food is very good with alternative options available. Overall I am really pleased with my father's care and more importantly so is he.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

We only knew Woodbury for 5 weeks as sadly dad didn't live long but the staff have been remarkable. Gentle, attentive care for him and and understanding for us the relatives.
The building fabric is tired but a refit will soon put this right. Lovely location for my forming family. Thank you Woodbury.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

We only used the home for 5 weeks but found the staff very good and caring. They did everything we wished for in the last few days of Dads life. The rooms were in need of decoration and this was under way in the home. We would recommend this home to anyone else.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My mother was 87, had advanced dementia, was immobile and was a resident for just over 3 months. She had issues with her skin and these were seen to as soon as they were discovered. She had problems with eating and staff even made tasty shakes and soft puddings to tempt her. She was treated with dignity and loving care.

We were able to talk to staff about anything and if required meetings were arranged, even at weekends. At all times the whole family were included in all aspects/decisions regarding her treatments. Her end of life plan was organised and again we as a family were all consulted and able to contribute our wishes.

The management and staff are excellent. We felt the best possible care was provided to Mum and we as a family were also treated with care. The atmosphere at this home is very calming and peaceful.She had a lovely big room with countryside views.

We visited 7 other homes before we chose WH, we were so pleased we did, Mum could not have been in safer hands.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Woodbury House provides a home from home. The staff are great , from the nursing staff to the activities co-ordinators. The attention to detail in personal hygiene has reduced infections we were seeing at home and as a result overall health has improved. The nursing staff and particularly the clinical lead are always available to deliver care and also to chat to relatives and answer questions.

My father in law is comfortable and well looked after, he gets attention when he wants it and has his own space if that suits his mood. Since arriving he has had new glasses, a new walker after physiotherapist recommendation, and a whole new group of friends.

The bedrooms need decorating but that's in hand and if the standard is as good as the recently refurbished communal areas it will be worth waiting for.

In his own words Woodbury House is his "Country Retreat" and we can't wait for better weather to use the gardens and wander down to the summerhouse.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My granddaughter has lived at Woodbury house for a year and a half. She enjoys her time here and feels happy to be a part of the home. The staff are a great team and are always willing to help. My grandmother gets on well with everyone and is always happy to take part in everything. She enjoys the food and the service of all the meals. My grandmother likes all the work that has been carried out at home too.

How likely would you be to recommend Woodbury House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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