Hampden Hall Care Centre

I was very pleased with the care my wife received. I was always kept up to date with the condition of my wife. All the staff are pleasant and friendly. No communication with the manager over the period of my wife's stay.

Staff are always friendly. Always willing to listen to you.

My mother spent the last six months of her life at Hampden Hall. I was impressed throughout by the friendliness and helpfulness of the staff. Communications were excellent - I always received a phone call if there was a problem (unlike the previous two care homes my mother was in) and the lead carer handled the last few weeks of my mother's life with great sensitivity and understanding. Thank you for all your care and assistance during this difficult time.

With grateful thanks to all the staff at Hampden Hall, and God bless you all.

Reception is always very helpful, staff are nice and look like they always try their best.

All around happy atmosphere.

My father always seems clean and changed, so overall, good.

Staff are friendly and caring. They treat my mother with respect and always make time to chat when they bring her meals or drinks. The food here is excellent. Although my mother chooses not to join in activities, there is always plenty going on. I feel confident that she is being looked after well.

When trying to help residents to take part, stimulating should be more one to one.

My husband was a resident here for eight years, and from the start we were always aware of how much the staff cared about the residents. We felt able to discuss his problems whenever this was necessary and if issues arose, they were sorted promptly. Everyone knew him by name, from the senior staff to the cleaners and kitchen staff, and all were happy to talk to us when we invited. Nothing was ever too much trouble.

I found the care for my mother was very good. All the staff were very kind, caring and very helpful at all times to her.

Very kind, caring staff. Food is good - well presented.

Thought bed linen/covers could be better but room well presented.

Maybe activities could be more to stimulate/involve patients, but appreciate it's not easy due to the mental capacity and physical ability of all patients.

Activity staff are very patient and interactive.

The outdoor BBQ is excellent.

Everyone working here is extremely kind and helpful.

The building is perfect; light, well decorated and very clean.

The atmosphere is calm, with all the staff smiling.

Thank you all very much for such kindness. A perfect care centre.

My mum's care has been marvellous to witness. The staff are very caring and kind. Everyone acted in a very prompt timescale if we needed to query anything or ask for something for our mum. Every time I visited I noticed all the residents were very well looked after.

Mum had excellent care under difficult circumstances due to dementia.

It is clear that staff are very well trained, and that the right kind of 'caring' individuals are recruited and well supervised.

The staff were always kind and friendly. The home clean and well run. Mum was always happy there. She was kept clean and fresh and treated with kindness and dignity.

A well-run facility, much improvement after the disgusting carpets had been removed. If anything, the flooring was the worst experience I had ever seen and I should know, I am an authorised Health and Safety Inspector. Otherwise, staff are very good, attentive and my aged aunt didn't know what day of the week it was but nonetheless, I have the utmost admiration for all the staff. Well done. Especially the sister who is a star.

My only concern was that on the second floor, the door to the fire escape was kept locked - keypad.

My family and I were fully satisfied with the care provided for my mother during two weeks which she spent in Hampden Hall. We were very grateful for this provision which helped to remove the stress from ourselves.

A very professional and well run nursing home. Very kind and well trained staff. Mum was very happy here.

My father stayed at Hampden Hall for a year before he sadly died this February. During his time at Hampden, his medical needs were met brilliantly. In fact, medically, he was more stable than he has been for many years during his long illness. Everyone in the home was very caring and kind. This included the cleaning staff, the reception and admin staff and the kitchen team.

We were always met with a smile and lots of care and concern. As a visitor, this can be so very important, it can be difficult leaving your loved one in a care home and visiting every day but knowing the people were so kind and friendly at Hampden made a real difference. This was especially important to us during Dad's final weeks.

The care and sensitivity of the nursing and care staff were second to none. We were supported and helped and my Dad's needs were kindly met with attention and dignity. For this, we are so very thankful. We felt like part of the family at Hampden Hall. This was important for us and for Dad. Thank you all so much.