Catherine Court

Cressex Road, High Wycombe HP12 4QF

Situated in High Wycombe, Catherine Court has 60 beds to contribute towards the well-being of elderly and frail individuals, who enjoy 24-hour access to carers and a healthy physical lifestyle.

The home has its own separate wing dedicated to looking after sufferers of dementia, courtesy of investment and expertise from Care UK, a significant UK care provider.

This homely facility is registered with the Care Quality Commission and committed to modern methods of healthcare, with the mental, physical and emotional well-being of residents all priorities.

Group: Care UK Nursing & Residential Care Services

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): French

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Catherine Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Catherine Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Catherine Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.35 for Catherine Court is calculated as follows: ( (84 Excellents x 5) + (103 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.35

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Catherine Court is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Catherine Court has a Review Score of 9.4 (9.350) from 17 Reviews


Average Ratings

  • Excellent
    9
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Catherine Court?

  • Extremely LIKELY
    13
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Catherine Court

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Civil Partner of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Very satisfied with the care provided for my mother who is currently receiving palliative care.
Staff are well informed, patient, caring, respectful and supportive.
Management and administrative staff available and communicative.
The meals are very good and varied.
Bedding inadequate at times eg sheets do not fit the mattress.
The physical environment is dated and could be improved. The en-suite bathroom does not have a shower.

How likely would you be to recommend Catherine Court? Likely

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Average Rating:   4.5 out of 5

Amy Wilson, AD at Catherine Court responded to this review on 02 May 2018:

Thank you for your review, we’re incredibly happy to hear your positive comments and excellent scores, particularly for the team and care we offer at Catherine Court. We would like to assure you we are currently working towards improving the environment at the home, including the communal showers and bathrooms. In regards to bedding, we purchase new linen and bedding each month and it is also checked weekly to ensure standards are maintained throughout the home, but following your review, we will of course double check sizes and suitability before reordering. Thank you again for taking the time to submit your review.

My mother has been in Catherine Court care home for six years. In this time there has been a number of management and staffing changes over the years but also a number of team members who are quite long-serving. In the first two years of her residency, some gaps were noted in the attention to reporting and administrative procedures, but the home has taken active steps to address these shortfalls and has shown much-improved consistency in management practices in recent years. Nurses and staff, in general, appear caring and hard-working, in particular, the longer-serving members of the team who have, in my opinion, provided excellent support to my mother. Her complex dementia needs have been treated with care and respect; she is clean, healthy, and appears comfortable in her interactions with the staff at the home. At this point in time and based in particular on the last four years' experience, I would have no problem in recommending this care home.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.1 out of 5

I needed to place my mother into respite care and this home was so accommodating from the outset. We came to visit and mum was very happy to come here and now she is hoping to stay long term.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   5 out of 5

Four years ago, sadly my Mum became unable to live at home any more. She was placed in a local care home where she did not receive favourable treatment. Her health both physical and mental declined quite rapidly. I knew I had to place her somewhere else as she was just not being cared for. Luckily I discovered Catherine Court and was able to move Mum into a completely different genuine caring environment.
Within weeks her sores healed and she attained a level of contentment I was happy with.
During her time at Catherine Court, I was totally satisfied that she received the best possible care and that given her limitations her life was as full as it could be. This was due to the daytime activities and attention that the staff bestow on the residents.
I was also impressed with the regular updates and reviews that Catherine Court undertake on a regular basis.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.8 out of 5

Staff at Catherine Court made my fathers last days relaxed and worry-free. We knew he was in good hands and well looked after.
Staff always greeted us with a smile and an update of how Dad had been.
They were a huge support to all the family in the last weeks of Dad's life and genuinely cared about all their residents.
Dad was always cared for in a professional and dignified manner and staff always gave you their time even when they were stretched and busy.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.6 out of 5

Staff seem excellent. Overall good impression.

How likely would you be to recommend Catherine Court? Likely

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Average Rating:   4 out of 5

The new management has completely changed this care home. It made my visit to see my mum a totally different experience. She is no longer in a wheelchair all day sitting at a dining table. She is now sitting in a recliner chair in a sunny room.
The dining room now is a totally different room. Tablecloth, mats, round tables and a vase of flowers. The staff smile and talk to you.
They now move the care patients to the dining room for lunch.
I am so pleased to see these changes.
Thank you.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.5 out of 5

The staff here really care; not just about the resident but also about how their families are coping with the problems of having a loved one needing care. There are regular activities and they really try to involve their residents and the families.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.6 out of 5

Catherine Court Care Home has all the help and care my mother needs. The management are most helpful with my needs if I ask about them.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.1 out of 5

Although mum has only been a resident for just under once month, she has settled in well. All staff are polite and helpful. I have no worries about leaving her at Catherine Court. The activities lady there is extremely good and I haven't seen mum laughing and enjoying herself for some time. Definitely a place to be recommended.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.9 out of 5

My husband was only a resident for a very short while but during his stay he was well cared for and the family were always welcome when they visited him. The staff showed concern for his well-being and made every effort to make him as comfortable as possible.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.5 out of 5

Excellent care. Very thoughtful team and at long last my mother seems very settled.
This is the 3rd home we have tried and so far in terms of care, it is the best.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.2 out of 5

Would like staff to take more time to interact with residents. Often see them just sitting in a room not doing anything. Activities are provided sometimes and are good, especially music ones. Not many outings - possibly because of residents not well enough. Staff friendly to resident's relatives and very supportive.

How likely would you be to recommend Catherine Court? Likely

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Average Rating:   3.8 out of 5

Samantha Debenham, Marketing Support Administrator at Catherine Court responded to this review on 04 Jul 2017:

Thank you for taking the time to submit your review, and for your positive scores, particularly around care and the team at Catherine Court. We will share your comments with the Lifestyle team - at Care UK, activities are a vital part of life in our homes and we realise how important they are for residents. We do run two activities every day, and our weekly activity plan is always displayed in reception –recently this has included such varied activities as karaoke, afternoon teas, pampering sessions and entertainers such as singers coming into the home. Of course, we would never force someone to take part in an activity if they did not want to, and recognise that some residents prefer one-to-one activities, which can be delivered in the privacy of their own room if this is where they feel more comfortable. I am also happy to say that we are in the process of organising a large summer outing, which we know both residents and the team at the home are very much looking forward to. Of course, at Catherine Court, we always welcome feedback from both residents as well as their friends and families, so if there is an activity you would like us to add to the plan then, of course, please do let us know and we will try our best to include this. Thank you again for your review, and please do let us know if you have any further comments or feedback now or in the future.

The staff is very friendly.
We come once a week. We noticed a shortage of staff last two months.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.1 out of 5

Samantha Debenham, Marketing Support Administrator at Catherine Court responded to this review on 04 Jul 2017:

Thank you very much for your review - I’m very pleased to hear your positive comments and scores, particularly regarding the friendliness of our team at Catherine Court. Regarding staffing levels, I would like to assure you that these are monitored daily and, due to the design of the home, team members are not always visible if they are in rooms assisting residents. However, the care team at Catherine Court are aware that when residents are making use of communal areas, there should always be a member of staff present to assist and engage with them. Thank you again for taking the time to provide your feedback, and of course please do let us know now or at any time in the future if you have any further comments or suggestions.

My wife has been in Catherine Court for about a year. Whilst it is not the most modern of nursing homes, and in places it is a little 'sad', this is not a problem.
The level of care, love, kindness and dignity shown by all staff to my wife and other residents is of the highest standard.
My wife eats well, drinks adequately and always looks clean and well cared for.
There are a good range of activities and the two activity coordinators show residents and families the same degree of kindness as they show to all the residents.
My wife is calm, free from agitation and though I cannot say if she is happy, she is certainly not unhappy. My appreciation and thanks go to all at Catherine Court.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4.6 out of 5

Very happy with overall staff, office staff and carers. Very helpful.
Nursing excellent. My mother has Alzheimer's which the carers deal with excellently.

How likely would you be to recommend Catherine Court? Extremely Likely

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Average Rating:   4 out of 5

Caring and clean.

How likely would you be to recommend Catherine Court? Likely

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Average Rating:   3.8 out of 5

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