Catherine Court, High Wycombe, Buckinghamshire
Catherine Court, High Wycombe, Buckinghamshire
Catherine Court, High Wycombe, Buckinghamshire

Situated in High Wycombe, Catherine Court has 60 beds to contribute towards the well-being of elderly and frail individuals, who enjoy 24-hour access to carers and a healthy physical lifestyle.

The home has its own separate wing dedicated to looking after sufferers of dementia, courtesy of investment and expertise from Care UK, a significant UK care provider.

This homely facility is registered with the Care Quality Commission and committed to modern methods of healthcare, with the mental, physical and emotional well-being of residents all priorities.

Group: Care UK Nursing & Residential Care Services

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): French

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Catherine Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 15 Feb 2018

Please call us on 0149 4853605 for current bed vacancies

Reviews

9.3 Catherine Court has a Review Score of 9.3 (9.276)

The Review Score of 9.3 (maximum of 10) for Catherine Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Catherine Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.276 for Catherine Court is calculated as follows: ( (55 Excellents x 5) + (85 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 152 Ratings = 4.276

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Catherine Court is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Catherine Court?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Catherine Court

  • Daughter of Resident/Service User
    6
  • Brother of Resident/Service User
    1
  • Civil Partner of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Staff at Catherine Court made my fathers last days relaxed and worry-free. We knew he was in good hands and well looked after.
Staff always greeted us with a smile and an update of how Dad had been.
They were a huge support to all the family in the last weeks of Dad's life and genuinely cared about all their residents.
Dad was always cared for in a professional and dignified manner and staff always gave you their time even when they were stretched and busy.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff seem excellent. Overall good impression.

How likely would you be to recommend Catherine Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The new management has completely changed this care home. It made my visit to see my mum a totally different experience. She is no longer in a wheelchair all day sitting at a dining table. She is now sitting in a recliner chair in a sunny room.
The dining room now is a totally different room. Tablecloth, mats, round tables and a vase of flowers. The staff smile and talk to you.
They now move the care patients to the dining room for lunch.
I am so pleased to see these changes.
Thank you.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff here really care; not just about the resident but also about how their families are coping with the problems of having a loved one needing care. There are regular activities and they really try to involve their residents and the families.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Catherine Court Care Home has all the help and care my mother needs. The management are most helpful with my needs if I ask about them.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Although mum has only been a resident for just under once month, she has settled in well. All staff are polite and helpful. I have no worries about leaving her at Catherine Court. The activities lady there is extremely good and I haven't seen mum laughing and enjoying herself for some time. Definitely a place to be recommended.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband was only a resident for a very short while but during his stay he was well cared for and the family were always welcome when they visited him. The staff showed concern for his well-being and made every effort to make him as comfortable as possible.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Excellent care. Very thoughtful team and at long last my mother seems very settled.
This is the 3rd home we have tried and so far in terms of care, it is the best.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Would like staff to take more time to interact with residents. Often see them just sitting in a room not doing anything. Activities are provided sometimes and are good, especially music ones. Not many outings - possibly because of residents not well enough. Staff friendly to resident's relatives and very supportive.

How likely would you be to recommend Catherine Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Catherine Court responded to this review on 04 Jul 2017:

Thank you for taking the time to submit your review, and for your positive scores, particularly around care and the team at Catherine Court. We will share your comments with the Lifestyle team - at Care UK, activities are a vital part of life in our homes and we realise how important they are for residents. We do run two activities every day, and our weekly activity plan is always displayed in reception –recently this has included such varied activities as karaoke, afternoon teas, pampering sessions and entertainers such as singers coming into the home. Of course, we would never force someone to take part in an activity if they did not want to, and recognise that some residents prefer one-to-one activities, which can be delivered in the privacy of their own room if this is where they feel more comfortable. I am also happy to say that we are in the process of organising a large summer outing, which we know both residents and the team at the home are very much looking forward to. Of course, at Catherine Court, we always welcome feedback from both residents as well as their friends and families, so if there is an activity you would like us to add to the plan then, of course, please do let us know and we will try our best to include this. Thank you again for your review, and please do let us know if you have any further comments or feedback now or in the future.

The staff is very friendly.
We come once a week. We noticed a shortage of staff last two months.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Samantha Debenham, Marketing Support Administrator at Catherine Court responded to this review on 04 Jul 2017:

Thank you very much for your review - I’m very pleased to hear your positive comments and scores, particularly regarding the friendliness of our team at Catherine Court. Regarding staffing levels, I would like to assure you that these are monitored daily and, due to the design of the home, team members are not always visible if they are in rooms assisting residents. However, the care team at Catherine Court are aware that when residents are making use of communal areas, there should always be a member of staff present to assist and engage with them. Thank you again for taking the time to provide your feedback, and of course please do let us know now or at any time in the future if you have any further comments or suggestions.

My wife has been in Catherine Court for about a year. Whilst it is not the most modern of nursing homes, and in places it is a little 'sad', this is not a problem.
The level of care, love, kindness and dignity shown by all staff to my wife and other residents is of the highest standard.
My wife eats well, drinks adequately and always looks clean and well cared for.
There are a good range of activities and the two activity coordinators show residents and families the same degree of kindness as they show to all the residents.
My wife is calm, free from agitation and though I cannot say if she is happy, she is certainly not unhappy. My appreciation and thanks go to all at Catherine Court.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Very happy with overall staff, office staff and carers. Very helpful.
Nursing excellent. My mother has Alzheimer's which the carers deal with excellently.

How likely would you be to recommend Catherine Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caring and clean.

How likely would you be to recommend Catherine Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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