Hamilton House Care Home

West Street, Buckingham MK18 1HL

Hamilton House is located in the historic market town of Buckingham. The home is close to shops, local amenities and public transport. The home provides residential, nursing, respite, and palliative care. This traditional town house has been sympathetically converted into a spacious care home. Buckingham is convenient for the M1 motorway.

Accommodation at Hamilton House is provided in single occupancy rooms, however, some are spacious enough for sharing companions. The majority have private toilet facilities.

Residents are welcome to relax in one of the TV lounges or in the quiet sitting room. Meals are taken in one of the separate dining rooms, where residents can socialise with others. Traditional, home cooked food using fresh produce is served offering daily choices. Special diets can be catered for.

Visits are made regularly to the home by a qualified chiropodist and hair stylist. Complementary therapies can also be arranged.

The home provides a varied programme of activities for residents. The activities coordinator consults with residents and their families to organise a stimulating variety of events, both in the home and trips beyond it.

Group: brighterkind

Person in charge: Michelle Poole (Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 17

Shared Rooms: 18

Rooms with ensuite WC: 17

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hamilton House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Hamilton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Hamilton House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.616 for Hamilton House Care Home is calculated as follows: ( (317 Excellents x 5) + (111 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 458 Ratings = 4.616

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hamilton House Care Home is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 25 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Hamilton House Care Home has a Review Score of 9.6 (9.616) from 39 Reviews


Average Ratings

  • Excellent
    28
  • Good
    9
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hamilton House Care Home?

  • Extremely LIKELY
    34
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hamilton House Care Home

  • Daughter of Resident/Service User
    13
  • Friend of Resident/Service User
    11
  • Granddaughter of Resident/Service User
    3
  • Grandson of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

After visiting Hamilton House, I was very pleased with the staff and cleanliness of the home. Everyone was very welcoming and considerate, which I thought was very comforting.

I was happy with the atmosphere of the home and would recommend to anyone considering different homes for relatives or loved ones.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

This home has cared for my good friend since he was taken unwell. The change in him since being at Hamilton House really shows what love, care and attention can do to make someone feel better! I cannot praise the staff enough! 100% recommend.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

When visiting my friend, I had a very warm welcome and all staff were incredibly attentive and I had a delicious Victoria sponge with my tea- would recommend the home to anyone and I know they would receive the best care here.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Best care home in Buckingham! Friendly and would recommend! All the staff are dedicated to their job and they care about every resident.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Wonderful place, wonderful staff. New manager in post who is also very nice and welcoming. Feels homely to walk into. Wonderful care is given. Lots of singing and laughter. There is always some activities or something going on. At Christmas, the staff actually went around the home and did carol singing which was very touching to watch. Would highly recommend.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Hamilton House have cared for my nan very well since she arrived just over a year ago. The staff have been very caring to my nan and also to us as a whole family, they remember all of our names and go above and beyond. There is always a lovely atmosphere in the home when I visit.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care offered at Hamilton House is excellent. The staff are friendly and caring at all levels, they make themselves available to discuss concerns and management respond quickly to any issues arising. They work together to make the residents as comfortable as possible, with high regard for personal dignity, health and well-being. There is an excellent social ethic and activities are planned to engage and encourage as well as stimulate mentally and physically. Care is taken to ensure that the residents have choices and that they are in a home away from home. Not least of all, visitors are always made to feel welcome and are greeted by name by all the staff and offered refreshment. To the casual visitor, the rather shabby appearance might detract from the more important strengths but plans are in hand for a building upgrade. Even so, my Mother has said that the homeliness and comfort is more important.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent care and support. The staff are always helpful. Manager and staff always smiling which tells you something. You don’t always get this level of commitment happy staff.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Myself and my other friends have nothing but positive things to say about this Home. I visit the Home at least once a week, sometimes twice. The staff here are attentive and genuinely care. The home feels like a home from home. You are always welcomed with a cup of tea and fresh cake. There is always something going on and the staff are always helpful and friendly. The building may be old and due a little updating but the love and care is second to none. Nothing is too much for any of the staff and I look forward to my visits.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Hamilton House is one of the nicest homes you could wish to visit. I have been coming here for the last three years to visit a dear friend of mine. The whole team are some of the kindest people you will ever meet, from the domestic assistants through to the manager. The home has recently got a new manager who is very approachable, her office door is always open and she goes above and beyond to make sure the home is a happy place for residents, visitors and her team. There is always laughter when I visit and the residents in the home are always smiling and look well cared for. If ever I were to require a nursing home for my own loved one I would look no further than Hamilton House.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am extremely happy with the home environment and care my mum has received since her coming into the home. She is improving all the time. She is much more content in herself. The whole team from domestic to management are attentive, kind and caring.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Hamilton House provides an excellent service. Mum is well looked after and the staff go over and above to make her comfortable and happy. The staff are friendly towards the relatives and make you feel part of a large happy family. In December when our son was getting married the staff dressed mum up in her finery and watched the ceremony via facetime. They also provided sparkling wine and decorated the room. What more could you ask for? OVER AND ABOVE!

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Nursing care is excellent.
Sometimes carers seem under pressure to attend to everyone fully.
There have been a few niggles but on the whole, once an issue has been raised it has been dealt with.
On the whole, I am satisfied that this is a caring and safe environment for my father.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Mum has been in Hamilton House now for nearly 2 yrs and appears to be content. I have found the staff to be very caring and helpful should I have a problem which has not happened yet.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I found all members of staff exceedingly helpful and very caring for both my husband and I. The food is excellent also and the activities in the home has improved immensely.
The nursing staff are excellent, in particular the Clinical Lead has been particularly helpful to myself with my husbands stay, being considerate of his situation and long term medical conditions. I am totally, totally happy with his care and him being at Hamilton House.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are all very happy and that makes for a great place. The entertainment is second to none and great idea with the chicks. The magazine they do is great too.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Its a difficult decision - whether family/friend or the person moving into a care home - accepting the reality of needing support and some loss of independent living. Mum was unable to live on her own so we had to look for an alternative 'home' for her. From the initial assessment to now (living at Hamilton House 14 months) its been a comfort and given peace of mind to all including Mum that she has excellent staff taking care of all her needs, and to us as a family being involved with decisions or concerns. We are always made to feel welcome regardless of the time of day or how busy staff are. There are some staff who go above and beyond and this ethos underpins the service given.
One area needs improvement - steps to front door - no wheelchair access - but this shouldn't detract from the main reason for choosing Hamilton House - the excellent, attentive and friendly staff and the care and dignity given to residents.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff at Hamilton House are a group of lovely, dedicated people who care deeply for the residents. We have had such a positive experience since Mum moved there at the end of February. Our wishes are always considered seriously and Mum is treated with respect, decency and love. The food is of a very good quality and is served with care. We always feel welcome when visiting and refreshments are always available. One reason for our choice of Hamilton House is that it feels very much like a cosy home rather than an institution. We are always greeted warmly by all staff and although we know they're busy they make time to speak to you. Being a smaller home we feel we are getting to know people as part of a family. We are very happy that Mum has chosen to stay there.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lovely nursing home, my sister was looked after by the very caring staff at the end of her life. I was always given reassurance and support during this very emotional time.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother in law has been at the home for around 3 years. We have always been kept in the loop with regards to health or needs.
There is a new Manager in post who is like a breath of fresh air. The nurses are probably the nicest people I have ever met, always tentative and answer any queries. The staff are amazing, always happy to help. The building leaves a lot to be desired however the care provided is second to none.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

From that first phone call when you are told 'we will do everything to get your Grandad in here straight away' I knew we did the right thing. They listen to all the worries about previous care issues, made a note of them and put a detailed care plan in place. Double checked everything and moved Grandad in within 48 hours of that first phone call. Grandad has been here 4 weeks now and the staff all follow his lead and pace. Nothing is too much trouble and I get updates via the phone as well as face to face ones when I come in.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was extremely impressed with how caring the staff were. Everyone welcomed us always smiling. The manager was approachable and warm. Would deffinately recommend this home

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My 91-year-old mother is a service user. I have visited her almost every day over 4+weeks and stayed for about 2 hours each time between late morning and early evening. I have been repeatedly struck by how attentive the staff are to my mother's various needs. Not only professional, the staff are also kind, pleasant and patient. The record keeping file in the patient's room is kept punctiliously up to date, I noticed, and is factually informative about my mother over the 24 hours day. The staff make a point of communicating with my mother and me, and on request will supply further information willingly. The food and drink from what I've seen given to my mother in her room is good and the ensuite room is well appointed and comfortable. When she wants or needs something, the staff will always respond or oblige as the case may be. The atmosphere is always pleasant and, from my observation, the nursing and care staff clearly conscientious.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The level of care at this home has been outstanding. The staff are incredibly helpful, friendly and most importantly kind to my nan.
The house is extremely clean and tidy and all meals have been of a very good standard.
The senior nurse is 'one in a million'. From my nan's arrival, she has gone way beyond kind and is the most caring and thoughtful nurser we've ever met, she's an absolute angel.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum was in Hamilton House for 2 weeks. She was very happy, and very well cared for. All the staff were amazing. Not one member of staff let them down, which is so unusual these days. The care was given to patients and their families. All the staff went above and beyond expectations. Me and my family had no issues at all.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The exercise programme is very good for the residents and the chap who does them is lovely with us and the residents.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mother-in-law has only been here a short time but the care and quality of assistance are second to none so far. The staff are friendly and approachable. Mums needs are always catered for which will always give us peace of mind.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent in every way.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very favourable. I have been visiting every month for 18 months I am always impressed with all the care and attention given to residents and visitors. Also the excellent facilities.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

V good rock and roll, excellent.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

The home has made a good improvement and my mother's care is good as not able to get out of bed. Nice to see that residents able to be taken out now they have an entertainment person.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Since the change of management, the home has improved in many ways e.g. staff both medical and domestic are very attentive and help with problems that crop up from time to time. It is so nice to have entertainment and trips out once again. We hope that this is able to continue.

How likely would you be to recommend Hamilton House Care Home? Likely

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Average Rating:   3.3 out of 5

I hated it at first but decided I couldn't look after myself. I came to terms with living a different life. I am used to it now and can't imagine living anywhere else.
I like all the attention, and the staff are all very nice. Now that we have an entertainments person life is much more interesting, he's always laughing and you wonder what he's going to do next.

How likely would you be to recommend Hamilton House Care Home? Likely

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Average Rating:   4.1 out of 5

The carers and nursing staff are excellent. However there has been certain facilities that are not reliable, namely the lift. When this fails my mother has to stay in her room until it is repaired. There has also been an occasion when nobody had afternoon tea and cake but overall my mother is happy and well looked after.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent in all areas.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Just before Easter the long employed cook left. Then his replacement started and left the same week. The housekeeper has taken on the cooking and is doing a reasonable job for someone who is standing in. Even the manager had to join in for a change. The care staff and even the nurses all mucked in but it should not have happened. The care staff have all the training but if there is not enough they cannot spend time with the residents as well, I feel that staff do not feel they are listened to. Brighter Kind promise but do not deliver.

How likely would you be to recommend Hamilton House Care Home? Neither Unlikely or Likely

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Average Rating:   2.7 out of 5

I find the staff very good to my wife.

How likely would you be to recommend Hamilton House Care Home? Likely

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Average Rating:   4.3 out of 5

The establishment has a very friendly and family style atmosphere about it. The building itself is currently under re-decoration although the overall condition is satisfactory. More work is required to the gardens.

How likely would you be to recommend Hamilton House Care Home? Likely

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Average Rating:   4 out of 5

The staff genuinely care about the residents, they are always kind and attentive and work hard to keep everyone happy.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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