Hamilton House Care Home, Buckingham, Buckinghamshire
Hamilton House Care Home, Buckingham, Buckinghamshire
Hamilton House Care Home, Buckingham, Buckinghamshire

Hamilton House is located in the historic market town of Buckingham. The home is close to shops, local amenities and public transport. The home provides residential, nursing, respite, and palliative care. This traditional town house has been sympathetically converted into a spacious care home. Buckingham is convenient for the M1 motorway.

Accommodation at Hamilton House is provided in single occupancy rooms, however, some are spacious enough for sharing companions. The majority have private toilet facilities.

Residents are welcome to relax in one of the TV lounges or in the quiet sitting room. Meals are taken in one of the separate dining rooms, where residents can socialise with others. Traditional, home cooked food using fresh produce is served offering daily choices. Special diets can be catered for.

Visits are made regularly to the home by a qualified chiropodist and hair stylist. Complementary therapies can also be arranged.

The home provides a varied programme of activities for residents. The activities coordinator consults with residents and their families to organise a stimulating variety of events, both in the home and trips beyond it.

Group: brighterkind

Person in charge: Michelle Poole (Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 17

Shared Rooms: 18

Rooms with ensuite WC: 17

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hamilton House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 15 Feb 2018

Hamilton House offering residential and nursing bed vacancies.

Reviews

8.1 Hamilton House Care Home has a Review Score of 8.1 (8.125)

The Review Score of 8.1 (maximum of 10) for Hamilton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Hamilton House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.342 for Hamilton House Care Home is calculated as follows: ( (98 Excellents x 5) + (72 Goods x 4) + (21 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 196 Ratings = 4.342

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.783 Points relating to the number of positive Reviews for Hamilton House Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10.6 Target = 0.283

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hamilton House Care Home?

  • Extremely LIKELY
    12
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hamilton House Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My 91-year-old mother is a service user. I have visited her almost every day over 4+weeks and stayed for about 2 hours each time between late morning and early evening. I have been repeatedly struck by how attentive the staff are to my mother's various needs. Not only professional, the staff are also kind, pleasant and patient. The record keeping file in the patient's room is kept punctiliously up to date, I noticed, and is factually informative about my mother over the 24 hours day. The staff make a point of communicating with my mother and me, and on request will supply further information willingly. The food and drink from what I've seen given to my mother in her room is good and the ensuite room is well appointed and comfortable. When she wants or needs something, the staff will always respond or oblige as the case may be. The atmosphere is always pleasant and, from my observation, the nursing and care staff clearly conscientious.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The level of care at this home has been outstanding. The staff are incredibly helpful, friendly and most importantly kind to my nan.
The house is extremely clean and tidy and all meals have been of a very good standard.
The senior nurse is 'one in a million'. From my nan's arrival, she has gone way beyond kind and is the most caring and thoughtful nurser we've ever met, she's an absolute angel.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was in Hamilton House for 2 weeks. She was very happy, and very well cared for. All the staff were amazing. Not one member of staff let them down, which is so unusual these days. The care was given to patients and their families. All the staff went above and beyond expectations. Me and my family had no issues at all.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The exercise programme is very good for the residents and the chap who does them is lovely with us and the residents.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Mother-in-law has only been here a short time but the care and quality of assistance are second to none so far. The staff are friendly and approachable. Mums needs are always catered for which will always give us peace of mind.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent in every way.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Very favourable. I have been visiting every month for 18 months I am always impressed with all the care and attention given to residents and visitors. Also the excellent facilities.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

V good rock and roll, excellent.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home has made a good improvement and my mother's care is good as not able to get out of bed. Nice to see that residents able to be taken out now they have an entertainment person.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Since the change of management, the home has improved in many ways e.g. staff both medical and domestic are very attentive and help with problems that crop up from time to time. It is so nice to have entertainment and trips out once again. We hope that this is able to continue.

How likely would you be to recommend Hamilton House Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I hated it at first but decided I couldn't look after myself. I came to terms with living a different life. I am used to it now and can't imagine living anywhere else.
I like all the attention, and the staff are all very nice. Now that we have an entertainments person life is much more interesting, he's always laughing and you wonder what he's going to do next.

How likely would you be to recommend Hamilton House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The carers and nursing staff are excellent. However there has been certain facilities that are not reliable, namely the lift. When this fails my mother has to stay in her room until it is repaired. There has also been an occasion when nobody had afternoon tea and cake but overall my mother is happy and well looked after.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent in all areas.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just before Easter the long employed cook left. Then his replacement started and left the same week. The housekeeper has taken on the cooking and is doing a reasonable job for someone who is standing in. Even the manager had to join in for a change. The care staff and even the nurses all mucked in but it should not have happened. The care staff have all the training but if there is not enough they cannot spend time with the residents as well, I feel that staff do not feel they are listened to. Brighter Kind promise but do not deliver.

How likely would you be to recommend Hamilton House Care Home? Neither Unlikely or Likely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

I find the staff very good to my wife.

How likely would you be to recommend Hamilton House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The establishment has a very friendly and family style atmosphere about it. The building itself is currently under re-decoration although the overall condition is satisfactory. More work is required to the gardens.

How likely would you be to recommend Hamilton House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

The staff genuinely care about the residents, they are always kind and attentive and work hard to keep everyone happy.

How likely would you be to recommend Hamilton House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Hamilton House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hamilton House Care Home