Hamilton House Care Home

I am extremely happy with the home environment and care my mum has received since her coming into the home. She is improving all the time. She is much more content in herself. The whole team from domestic to management are attentive, kind and caring.

Hamilton House have cared for my nan very well since she arrived just over a year ago. The staff have been very caring to my nan and also to us as a whole family, they remember all of our names and go above and beyond. There is always a lovely atmosphere in the home when I visit.

Myself and my other friends have nothing but positive things to say about this Home. I visit the Home at least once a week, sometimes twice. The staff here are attentive and genuinely care. The home feels like a home from home. You are always welcomed with a cup of tea and fresh cake. There is always something going on and the staff are always helpful and friendly. The building may be old and due a little updating but the love and care is second to none. Nothing is too much for any of the staff and I look forward to my visits.

Hamilton House is one of the nicest homes you could wish to visit. I have been coming here for the last three years to visit a dear friend of mine. The whole team are some of the kindest people you will ever meet, from the domestic assistants through to the manager. The home has recently got a new manager who is very approachable, her office door is always open and she goes above and beyond to make sure the home is a happy place for residents, visitors and her team. There is always laughter when I visit and the residents in the home are always smiling and look well cared for. If ever I were to require a nursing home for my own loved one I would look no further than Hamilton House.

On the whole, I am satisfied that this is a caring and safe environment for my father.

One area needs improvement - steps to front door - no wheelchair access - but this shouldn't detract from the main reason for choosing Hamilton House - the excellent, attentive and friendly staff and the care and dignity given to residents.

Hamilton House provides an excellent service. Mum is well looked after and the staff go over and above to make her comfortable and happy. The staff are friendly towards the relatives and make you feel part of a large happy family. In December when our son was getting married the staff dressed mum up in her finery and watched the ceremony via facetime. They also provided sparkling wine and decorated the room. What more could you ask for? OVER AND ABOVE!

Mum has been in Hamilton House now for nearly 2 yrs and appears to be content. I have found the staff to be very caring and helpful should I have a problem which has not happened yet.

The staff are all very happy and that makes for a great place. The entertainment is second to none and great idea with the chicks. The magazine they do is great too.

The staff at Hamilton House are a group of lovely, dedicated people who care deeply for the residents. We have had such a positive experience since Mum moved there at the end of February. Our wishes are always considered seriously and Mum is treated with respect, decency and love. The food is of a very good quality and is served with care. We always feel welcome when visiting and refreshments are always available. One reason for our choice of Hamilton House is that it feels very much like a cosy home rather than an institution. We are always greeted warmly by all staff and although we know they're busy they make time to speak to you. Being a smaller home we feel we are getting to know people as part of a family. We are very happy that Mum has chosen to stay there.

The nursing staff are excellent, in particular the Clinical Lead has been particularly helpful to myself with my husbands stay, being considerate of his situation and long term medical conditions. I am totally, totally happy with his care and him being at Hamilton House.

Lovely nursing home, my sister was looked after by the very caring staff at the end of her life. I was always given reassurance and support during this very emotional time.

There is a new Manager in post who is like a breath of fresh air. The nurses are probably the nicest people I have ever met, always tentative and answer any queries. The staff are amazing, always happy to help. The building leaves a lot to be desired however the care provided is second to none.

From that first phone call when you are told 'we will do everything to get your Grandad in here straight away' I knew we did the right thing. They listen to all the worries about previous care issues, made a note of them and put a detailed care plan in place. Double checked everything and moved Grandad in within 48 hours of that first phone call. Grandad has been here 4 weeks now and the staff all follow his lead and pace. Nothing is too much trouble and I get updates via the phone as well as face to face ones when I come in.

I was extremely impressed with how caring the staff were. Everyone welcomed us always smiling. The manager was approachable and warm. Would deffinately recommend this home

My 91-year-old mother is a service user. I have visited her almost every day over 4+weeks and stayed for about 2 hours each time between late morning and early evening. I have been repeatedly struck by how attentive the staff are to my mother's various needs. Not only professional, the staff are also kind, pleasant and patient. The record keeping file in the patient's room is kept punctiliously up to date, I noticed, and is factually informative about my mother over the 24 hours day. The staff make a point of communicating with my mother and me, and on request will supply further information willingly. The food and drink from what I've seen given to my mother in her room is good and the ensuite room is well appointed and comfortable. When she wants or needs something, the staff will always respond or oblige as the case may be. The atmosphere is always pleasant and, from my observation, the nursing and care staff clearly conscientious.

The senior nurse is 'one in a million'. From my nan's arrival, she has gone way beyond kind and is the most caring and thoughtful nurser we've ever met, she's an absolute angel.

My mum was in Hamilton House for 2 weeks. She was very happy, and very well cared for. All the staff were amazing. Not one member of staff let them down, which is so unusual these days. The care was given to patients and their families. All the staff went above and beyond expectations. Me and my family had no issues at all.

The exercise programme is very good for the residents and the chap who does them is lovely with us and the residents.

Mother-in-law has only been here a short time but the care and quality of assistance are second to none so far. The staff are friendly and approachable. Mums needs are always catered for which will always give us peace of mind.