Beaconsfield Heights Care Home - Avery Collection

Hi, my name is Emma, Deputy Manager here at Beaconsfield Heights. I have worked in health and social care for twenty-six years, during which time I have met and worked with some of the most incredible, caring people, who have made a real difference to so many lives.

One of my passions is empowering residents to live their lives their way; where there is a will there is a way!

Since joining the team at Beaconsfield Heights, I have felt part of the family; we have an amazing team, all of whom go above and beyond to ensure our residents are supported, cared for and enjoy every minute of every day.

I have worked within the care sector for over 12 years. For the past years, I have managed the Assisted Living neighbourhood and am now delighted to have been offered the opportunity to run the Dementia Care neighbourhood. Signature at Beaconsfield has provided me with the opportunity to progress during my time at home and over the past 5 years I have completed my NVQ Level 5 in Management in Care Settings.

I am very proud to be the Dementia Care Manager for Signature at Beaconsfield. I have a passion for delivering excellent care to ensure the well-being of our residents and I am privileged to be supported in this, by my dedicated team of professionals. Together, we strive daily to deliver this to every resident living with us.

I strongly believe that working together can ensure a happy and fulfilled life for our residents living with dementia.

After working as a Pharmacy Technician for 10 years, I decided to follow my heart and move into the care sector. Joining the home as a Care Assistant in 2019, I have been able to develop my career, becoming a Senior Carer, Wellness Co-Ordinator and at the beginning of 2024 I was delighted to be offered the position of Residential Care Manager.

Working alongside my team of incredible carers, we strive to deliver exceptional person-centred care to every resident every day. A busy, varied and hugely rewarding position which I feel privileged to hold.

I am very proud to be part of the team here at Beaconsfield. We always ensure that we deliver five-star service in every department, this was particularly highlighted throughout the pandemic as we recognised it was such a difficult time for residents, families and the staff.

The team spent a lot of time re-assuring residents and kept them mentally and physically stimulated and of course, our resident's safety was and is still the top priority. Our Concierge team run evening activities such as Cheese & Wine nights, Bingo and Quizzes which our residents love! I work closely with residents and their families to ensure that all enjoy dining experiences and that each resident has a nutritional meal plan to suit their needs.

I joined the Beaconsfield Heights team as an Activities Assistant, where I developed a strong passion for enhancing the daily lives of our residents, through engaging and meaningful activities. I am now delighted to have been promoted to the position of Activities Manager. As Activities Manager I am driven to provide all of our residents with a person centred approach to their day, taking time to get to know every resident, who they are, what is important to them and enabling us to offer tailored, enjoyable and purposeful activities. I am supported by a wonderful team, who share my passion and form genuine and caring relationships with all of our residents and their families and friends.

Having previously worked in Care Administration being given the opportunity to work for at Beaconsfield is wonderful. I have enjoyed getting to know all the residents, families and colleagues. It is my passion to support various day-to-day administration for the Home; Human Resources, and financial functions and work with the team to provide our residents and their families with the support and assistance they require.

Having an open-door policy, I am very happy to be working within such a beautiful home with a friendly atmosphere and dedicated people, who deliver excellent care.

I have worked in the care sector for many years and really enjoy maintaining the home to the high standards that our residents and their families expect.

My role covers many aspects including the safety of our residents, appearance internally & externally, the ambience of our garden and general maintenance.

When new residents arrive, I ensure their rooms are prepared for them and are on hand to hang pictures and many other little jobs to ensure they soon feel right at home.