Beaconsfield Heights Care Home - Avery Collection

All the services are good to excellent with the exception of those provided by the dining service coordinator. She has yet to be seen in the dining room to ensure that the workload is shared equally by the staff available and the portions provided meet requirements as to size and quality.

Small portions are still too big 3 of the 4 of us at table 13 discard half of the food. Meat is overcooked and toast soggy. What has deteriorated is that the midday meal is taking 1 1/2 hours to complete and we are invariably the last to leave. I suggest our hardworking staff need more assistance, especially if visitors are in the bistro.

The value for money rating is a general observation based on a wastage of food and drink.

I have been here just over one year and found services very acceptable. Food is first rate (all meals). Accommodation very good. General service and attention good and service appreciated - visits by small bus to many places - some quite outstanding!

Mum has spent 2 years in assisted living and 7 months in Reminiscence. After a severe bout of pneumonia Mum was moved to Rem. She has had the best care possible, well looked after, plenty of stimulation with interactive activities. There are always plenty of staff for residents to chat to and Mum has benefitted all round. Although mentally confused Mum is walking, talking and recalling better, Sunrise has done a great job!

The reminiscence section has been absolutely brilliant for our Mum, with more one-to-one care and one-to-one interaction. We know from the activities and care from the excellent staff that she is better now both mentally and physically. She has dramatically improved even with her dementia, than 2 years ago. I can't recommend them highly enough.

My mother has lived at Sunrise Beaconsfield for nearly 3 years and has always been treated with respect and kindness. The staff on the dementia ward are well trained, patient and very caring. They deal with sometimes difficult situations with humour and understanding and have been very supportive of me if I am struggling to cope.

My mother moved into Sunrise of Beaconsfield in the summer of 2017 and the relief that she now has support and most importantly, company is very welcome. The staff are very pleasant and I can pop in to see my mother at any time. There are activities every day, which are optional, as well as a couple of outings each week to areas of interest. The gardens are lovely in the summer, with plenty of space and the communal rooms inside are very homely.

Mum moved into Sunrise in the early months of 2016 and she died there in August 2017. For us, her daughters and our families, it was a relief that mum was able to be supported rather than living alone where she had become lonely and isolated and relatively withdrawn from daily social interactions with others. For mum, this change meant that she regained much of her joy for life especially through the social interactions and activities that Sunrise had to offer her, the trips out particularly opened her eyes again to the outdoor world she loved. She could enjoy again singing, dancing and poetry, all activities offered by Sunrise. Additionally, her pleasure during this time was gained through the relationships she developed with the staff especially when she was able to learn about everyone's families and their own relationships. This warmth and friendship from staff members towards mum helped her and us considerably during her final illness.

My father appears to be very content and always smiling. All the staff know his name and seem genuinely to care for him. It is comforting to know he is being well looked after.

My mother who has increasing dementia has been a resident for over a year. During this time she has moved from the open living to the secure living. We, the family, call in most days to visit here and thus have a great understanding of how the home works. In over a year I have never seen any of the staff say a cross word to a resident or relative. I cannot tell you how impressed I am with the care, kindness, friendliness and professionalism that every one of the staff has exhibited every single time I have visited. The ambience is lovely, the food exceptional. I have always said I would love to live there too.

Sunrise of Beaconsfield is a good Carehome and reflects the services that should be provided at the higher end of residential care pricing. Staff are helpful and considerate, the home is clean and well decorated and the food is excellent. Personally, I would make changes to the communal areas on the ground floor and increase the number of staff, although I do accept that recruiting can be difficult.

We moved Dad, who is disabled and has the onset of Parkinson's, from hospital to Sunrise in Beaconsfield. We have seen a marked improvement in his health and well-being - many thanks, Sunrise!

The staff there are friendly and helpful. We have found a good place for Dad and can now have peace of mind that he is being looked after properly.

Every member of the staff appear committed and are wonderful examples of the high standard that can be achieved in the caring industry.

Good lunch, well presented.

Staff are very supportive and helpfu when transferring to a different room. They made the whole transaction very straight forward and were very caring about making everything as similar as possible. Very impressed.

The facilities are excellent, the food is good and there are plenty of activities and entertainment laid on.

The home is warm and the environment feels comfortable. It very much feels like 'home-from-home'.

Any concerns or questions we have had during this period whilst my mother settles into the environment have been promptly responded to.

My mother has been at Sunrise for 6 years. The carers and management have been friendly, kind, supportive but most importantly they are very kind to my mother. They have a tough job and at times a lot of responsibility. Dementia residents can be very difficult and I admire the staff. There are areas that could be improved but not involving the carers! Thank you so much.

I have visited this care home on many occasions and seen many interactions between staff and residents. I have always witnessed warmth, intelligence, good humour, gentle care and imaginative anticipation. I do not know how Sunrise manages such good discipline and nurturing attention amongst its staff, but there seems to something good about the culture here. This is, of course, very difficult work and it seems to me that Sunrise provides an exemplar of how it should be done.

My mother has enjoyed living here for the past seven years and has received a high standard of care at all times. Very friendly staff and motivating carers. Having lunch with her in the bistro has the feel of being in a restaurant.

I love how my room is always clean and tidy. I enjoy having a cup of tea and chat with my friends in the bistro.