Westbury Grange

Westbury Lane, Newport Pagnell MK16 8JA

Westbury Grange has 45 single bedrooms for elderly residents suffering with dementia.

The home has an emphasis on person-centred-care and staff are trained to build relationships and ensure the resident can continue with their preferred way of living. It is also important to MHA that residents maintain their identity and personality.

A homely environment is created by the small group living. Every day life can continue and there is safe access to outdoor areas and residents are encouraged to enjoy the gardens and fresh air.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westbury Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Westbury Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Westbury Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Westbury Grange is calculated as follows: ( (34 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.472 Points relating to the number of positive Reviews for Westbury Grange is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9 Target = 0.222

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Westbury Grange has a Review Score of 8 (8.014) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westbury Grange?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westbury Grange

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

I looked at several homes for my mother who suffers from memory loss/vascular dementia. I chose this home because it seemed airy and bright. The staff were all very friendly and obviously had a good relationship with residents.
Since my mother moved in, she has been well cared for by caring, attentive staff. I have been informed of at all times about her well-being and health and would not hesitate in recommending it to others.

How likely would you be to recommend Westbury Grange? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Julie Roche, Home Manager at Westbury Grange responded to this review on 24 Aug 2017:

Thank you for your kind feedback regarding Westbury Grange. I am so pleased to hear that you are happy with the Home and staff team. I will ensure your comments are shared with them.

Westbury Grange is a facility that offers residents and visitors a good experience. It's bright, modern, well run, fun and is how all care homes should be. With parents in care, I don't have to worry and importantly the visits are good. It's a welcoming place and the staff are great. I don't think there are many places like it or that would achieve such good quality of standards. When they do music events you should see my mum singing. I will have to book my room in advance!

How likely would you be to recommend Westbury Grange? Extremely Likely

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Average Rating:   4.2 out of 5

Julie Roche, Home Manager at Westbury Grange responded to this review on 14 Aug 2017:

Thank you for telling us about your experience of Westbury Grange. It is great to hear that the home is welcoming and the staff are great. Your feedback about the quality of care is very much appreciated. I will ensure that this is shared with the team. Thank you.

During the time my mum has been in Westbury Grange the family has received total support and care from all the friendly staff. We have been able to voice any concerns and get a rapid, caring and positive response. My mum has flourished and feels safe in her environment, which is kept clean and tidy. She is treated with dignity and best of all the staff really know and understand her. I feel totally happy to leave my mum in the care of this home with these lovely people. Thank you all.

How likely would you be to recommend Westbury Grange? Extremely Likely

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Average Rating:   4.5 out of 5

Julie Roche, Home Manager at Westbury Grange responded to this review on 21 Mar 2017:

Thank you for taking the time to let us know about your experiences of Westbury Grange. Your comments in respect of the total support and care for your Mum from the friendly staff is very much appreciated. Your feedback is important and I will ensure that this is shared with the team. Thank you.

The staff made me feel welcome when I moved in, I have been allowed to make the room personal with furniture from home.
It's nice that I don't have to worry about cooking, cleaning and laundry now. Everything is taken care of for me.

How likely would you be to recommend Westbury Grange? Likely

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Average Rating:   4.7 out of 5

My mother has been cared for at Westbury for end of life care and I cannot praise the staff and management here highly enough. Throughout her stay she was treated with compassion and respect. The carers and nursing staff were all very caring and you could tell they obviously cared for all the residents.
The food is very good and the building is maintained to a high standard by an excellent maintenance man. If ever there was a problem it was dealt with very quickly. I would definitely recommend this care home as one of the better ones in Milton Keynes.

How likely would you be to recommend Westbury Grange? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Julie Roche, Home Manager at Westbury Grange responded to this review on 24 May 2016:

Thank you for your feedback regarding Westbury Grange. Your comments regarding the staff team are very much appreciated and I will ensure that this is shared with them. Thank you.

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Bed Vacancies

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Awards / Recognitions

February 2018

Job Vacancies

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Care Home Idol 2016

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