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The home has an emphasis on person-centred care and staff are trained to build relationships and ensure residents can continue with their preferred way of living. It is also important to MHA that residents maintain their identity and personality. A national charity, MHA works to improve the...
Care Provided by Westbury Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Westbury Grange for full pricing details and T&Cs.
Contact Westbury Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Julie Roche(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (45)
Westbury Grange Reviews (67)
Westbury Grange has a Review Score of 9.8 (9.779) out of 10, based on 13 reviews in the last 2 years.
Over all time Westbury Grange has 67 reviews.
There are frequent and stimulating activities arranged by internal and external personnel, and visitors are made to feel very welcome.
I cannot praise or recommend Westbury Grange too highly for the care and attention they give to their residents.
Mum moved in the beginning of March and the nervousness of moving out of her home was an issue but staff in Westbury were very kind and Mum gradually settled down.
She has significant age issues and requires help which is always available both nursing and carers.
Thank you very much for your kind words, we are very grateful and appreciate your positive feedback. The carers work hard to care for our residents with dignity and respect.
Mum has recently started staying at Westbury Grange. I was no longer able to manage her care myself and it is very close to my home. Mum has so far settled really well. She has a lovely room with a sizable en-suite and the unit is big enough but not so big that she would get lost or disorientated. The manager, admin and care staff have all been wonderful and Mum’s care is fantastic. She is joining in all of the activities offered and is enjoying all of the food she is given. I have worried so much about this transition but Mum seems really happy.
Thank you so much for your kind review, we are glad that Mum has settled so well and is happy at Westbury Grange, and that she enjoys all of the activities and is happy with her friends and the staff on the unit.
I would like to praise the manager and all the staff for the excellent care they took of my mother during her stay before she passed away on the 19th of October 2022. They made her feel very welcome and comfortable, giving her lots of personal care and love. They were always very helpful to me when I visited, giving me very informative updates regarding my mother. I was reassured that my mother was receiving the best care and attention which put my mind at rest, knowing my mother was very safe, cared for and loved. I can't thank the manager and her staff enough and would recommend Westbury Grange to anyone looking for a friendly, helpful and caring care home.
Can’t recommend them enough.
It is fabulous now I can just go in unannounced with doggie.
Would book myself in now but not quite there yet.
Thank you to all staff who have and do care for my mum.
Thank you for such kind comments, the whole staff team worked so hard through Covid doing whatever task they had to do to ensure all our residents were well cared for and safe and it's lovely that this has been recognised. We are also enjoying having relatives visiting and that includes the dogs being able to visit freely now. I will pass your comments on to the team.
My mother-in-law is clearly well looked after and we are grateful that her dementia-related anxiety levels (which were rapidly increasing) appear to have stabilised and reduced since she came to Westbury in May 2021.
Many thanks to the manager and the team!
Thank you for taking the time to write a review. We are all so glad that your mother-in-law has settled well and her anxiety has reduced. I will pass this on to the team
As I see it as a visitor, Westbury Grange is a superb care home. The staff are always welcoming, friendly and helpful. There is always someone to talk to, should I need to ask any questions. Very friendly atmosphere. Staff always seem very caring. When I visit I always see several members of staff going about their daily work (which I do not see in other care homes I visit).
Thank you so much for a lovely review. I will share your comments with the team.
The staff always welcoming, informative and most importantly kind to Mum. Very reassuring to know Mum is safe and well cared for. The efforts made to include all residents in various activities and ensure everyone is happy are fantastic, thanks to all.
Thank you for your positive feedback, I am so pleased you feel Mum is well cared for and safe. I will pass your comments on to the team.
All the staff provide the utmost care for my mother. They provide very good emotional and physical support for her needs. The surroundings are very relaxing. There seem to be lots going on or planned for the residents as Westbury Grange opens up again. Thank you.
Thank you so much for leaving this review. I will share your feedback with the team.
I am so pleased to have gained a place for my Mum at Westbury Grange. Friendly and competent staff, providing care second to none. I feel Mum is safe and life has improved for her since she arrived there.
Thank you for taking the time to write a review. It is a pleasure taking care of Mum and lovely to see how well she has settled. Her caring nature shines through which we see all the time with her helping staff and other residents. We will pass your kind comments on to the staff.
My mother is very happy and content living at The Grange, all staff have been very helpful and accommodating during these very difficult times. The care she has received is second to none and we are so grateful to all the staff for keeping her safe.
Thank you for your lovely comments, the care we deliver as a team to our residents and families is extremely important to us. I will pass your comments on to the team.
I appreciate the activities that take place and the photos taken to show what they have been up to. During Covid times it was lovely to see our relative in photos having fun.
Thank you for your kind comments, I will pass them on to the team.
My husband has only been at the care home for a week. I have nothing but praise for this home. The staff are very welcoming, cheerful and professional. They really have the residents' welfare best interests at heart, with plenty of activities to keep them occupied. Light spacious rooms and a safe garden.
Thank you for the positive feedback, it really is appreciated and I know the staff will be so happy to receive your review.
My dear friend has been a resident in Westbury Grange for over 3 years. He has always been happy there and, although his health is now deteriorating, I feel the staff there are very caring and respectful towards him. Everyone there has been so helpful, especially during Covid times, and as his essential caregiver, I have been kept up to date with all the guidelines. I am so grateful to everyone for all their hard work and care.
Many thanks for taking the time to leave a review, I will pass on your kind words to the team.
I would just like to say thank you to all concerned.
Thank you for your kind comments, I will pass your comments on to the staff team and we look forward to you visiting more freely now that the restrictions are relaxed.
The team have done a fantastic job over the past few months dealing with the new surge. The updates are frequent and informative and the booking system for restricted visiting has worked well. Thank you.
Thank you for taking the time to leave us a review, your positive comments are appreciated. The last two years have been challenging, but we are now looking forward to welcoming you into Westbury with fewer restrictions.
The care she receives is brilliant, nothing is too much trouble.
The staff are caring and very friendly, we are kept informed with what is going on.
All the residents have been kept safe during Covid.
Thank you for taking the time to review Westbury Grange, I will pass on your kind words to the staff.
My mum became a resident at Westbury Grange last year when she needed 24/7 care. Initially, we had a zoom chat with the manager and were shown the facilities including the room which would be hers. This was very helpful and enabled us to discuss Mum’s needs and the guidelines which they follow to keep Mum safe. We are extremely pleased that she has settled in well. The staff are highly professional but very warm and approachable. There are lots of activities to keep the residents occupied. The facilities are of a very high standard and so is the food which Mum loves. It is wonderful that they have two huge rabbits which she loves to cuddle. Mum particularly likes having her hair done and her nails manicured. We were able to enjoy visits with Mum until the recent Covid outbreak. My brother is the designated Essential Family Carer and keeps the family up to date. We are so looking forward to being able to visit her again soon, but it is reassuring to know that Mum is being well looked after.
Thank you so much for taking the time to review Westbury Grange. It's so lovely to see your mum's face when she cuddles our very well-fed rabbits, we are so looking forward to being able to meet up with all of you.
All the staff have been really helpful and supportive of my family's needs. My nan has been treated extremely well. The services provided are great. The care of their residents is their priority, especially with all the Covid restrictions.
Thank you for your kind words, we appreciate you taking the time to review Westbury Grange. Your nan has only been with us a short while but she appears to be settling so well.
Mum is very well cared for in Westbury Grange. The manager and the staff are amazing - kind, respectful and so caring. There are lots of activities organised, the rooms are very well cleaned and maintained. The food is of a high standard and has plenty of variety. Pre-Covid, we could visit any time. Even through Covid, staff have tried to facilitate visits from family when regulations allowed. They are never too busy to chat with family members in Westbury or those of us visiting. We have been so fortunate to have found Westbury Grange and know that Mum is in excellent hands.
Thank you for your kind words, we appreciate all of the support during the pandemic. We have tried to keep everyone in touch as much as we can and we look forward to the day when you can all visit freely again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for Westbury Grange.
Accreditations
There are no accreditations posted yet for Westbury Grange.
Meet the Team (1)

Julie is Westbury Grange's home manger with over 40 years nursing and care experience.
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