Westbury Grange

Westbury Lane, Newport Pagnell MK16 8JA
Review Us
9.7 65 Reviews
  • Westbury Grange, Newport Pagnell
Westbury Grange is a purpose-built care home, owned by MHA, with 45 single en suite bedrooms and provides residential dementia and general nursing care.

The home has an emphasis on person-centred care and staff are trained to build relationships and ensure residents can continue with their preferred way of living. It is also important to MHA that residents maintain their identity and personality. A national charity, MHA works to improve the lives of over 19,000 older people across Britain, enabling them to live later life well.

A calm and homely environment is created by a dedicated and passionate team who promote independence and quality of life. Residents can enjoy a range of activities, safe access to beautiful gardens and award-winning music therapy.
Show Westbury Grange on the Map

Care Provided by Westbury Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1375 – £1822
  • Self-Funded Residential Dementia Care: £1685 – £2131
  • Self-Funded Nursing Care: £1960 – £2406
The price(s) shown are provided by the care home. Contact Westbury Grange for full pricing details and T&Cs.

Contact Westbury Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Westbury Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Julie Roche (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Westbury Grange Reviews (65)

9.7

Westbury Grange has a Review Score of 9.7 (9.721) out of 10, based on 11 reviews in the last 2 years.
Over all time Westbury Grange has 65 reviews.

Overall Experience
  • 59
  • 6
  • 0
  • 0
  • 0
Date Published
  • 65
  • 8
  • 10
  • 11
  • 54
Reviewer Connection to Westbury Grange
  • 27
  • 14
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 21-40
Review from J S (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has recently started staying at Westbury Grange. I was no longer able to manage her care myself and it is very close to my home. Mum has so far settled really well. She has a lovely room with a sizable en-suite and the unit is big enough but not so big that she would get lost or disorientated. The
manager, admin and care staff have all been wonderful and Mum’s care is fantastic. She is joining in all of the activities offered and is enjoying all of the food she is given. I have worried so much about this transition but Mum seems really happy.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you so much for your kind review, we are glad that Mum has settled so well and is happy at Westbury Grange, and that she enjoys all of the activities and is happy with her friends and the staff on the unit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Grahame C (Son of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to praise the manager and all the staff for the excellent care they took of my mother during her stay before she passed away on the 19th of October 2022. They made her feel very welcome and comfortable, giving her lots of personal care and love. They were always very helpful to me when
I visited, giving me very informative updates regarding my mother. I was reassured that my mother was receiving the best care and attention which put my mind at rest, knowing my mother was very safe, cared for and loved. I can't thank the manager and her staff enough and would recommend Westbury Grange to anyone looking for a friendly, helpful and caring care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Westbury Grange for several years now. The staff were amazing before Covid. During Covid, they had to deal with so much. It was hard not being able to see Mum. However, they excelled in her care and I really feel that they love her too. The manager, as well as others, often stepped
into different roles - chef, nurse or caterer.
Can’t recommend them enough.
It is fabulous now I can just go in unannounced with doggie.
Would book myself in now but not quite there yet.
Thank you to all staff who have and do care for my mum.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for such kind comments, the whole staff team worked so hard through Covid doing whatever task they had to do to ensure all our residents were well cared for and safe and it's lovely that this has been recognised. We are also enjoying having relatives visiting and that includes the dogs being able to visit freely now. I will pass your comments on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul H (Son-in-law of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit my mother-in-law I am always comforted by the cheerful, caring and attentive attitude of all the staff.
My mother-in-law is clearly well looked after and we are grateful that her dementia-related anxiety levels (which were rapidly increasing) appear to have stabilised and reduced
since she came to Westbury in May 2021.
Many thanks to the manager and the team!
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for taking the time to write a review. We are all so glad that your mother-in-law has settled well and her anxiety has reduced. I will pass this on to the team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Friend of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I see it as a visitor, Westbury Grange is a superb care home. The staff are always welcoming, friendly and helpful. There is always someone to talk to, should I need to ask any questions. Very friendly atmosphere. Staff always seem very caring. When I visit I always see several members of staff going
about their daily work (which I do not see in other care homes I visit).
Reply from Julie Roche, Home Manager at Westbury GrangeThank you so much for a lovely review. I will share your comments with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda R (Daughter of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff always welcoming, informative and most importantly kind to Mum. Very reassuring to know Mum is safe and well cared for. The efforts made to include all residents in various activities and ensure everyone is happy are fantastic, thanks to all.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for your positive feedback, I am so pleased you feel Mum is well cared for and safe. I will pass your comments on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John D (Son of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff provide the utmost care for my mother. They provide very good emotional and physical support for her needs. The surroundings are very relaxing. There seem to be lots going on or planned for the residents as Westbury Grange opens up again. Thank you.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you so much for leaving this review. I will share your feedback with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah E (Daughter of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased to have gained a place for my Mum at Westbury Grange. Friendly and competent staff, providing care second to none. I feel Mum is safe and life has improved for her since she arrived there.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for taking the time to write a review. It is a pleasure taking care of Mum and lovely to see how well she has settled. Her caring nature shines through which we see all the time with her helping staff and other residents. We will pass your kind comments on to the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeremy C (Son of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy and content living at The Grange, all staff have been very helpful and accommodating during these very difficult times. The care she has received is second to none and we are so grateful to all the staff for keeping her safe.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for your lovely comments, the care we deliver as a team to our residents and families is extremely important to us. I will pass your comments on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L G (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm happy my relative is happy, safe and well cared for. The staff have been responsive to questions and concerns.
I appreciate the activities that take place and the photos taken to show what they have been up to. During Covid times it was lovely to see our relative in photos having fun.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for your kind comments, I will pass them on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V K (Wife of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has only been at the care home for a week. I have nothing but praise for this home. The staff are very welcoming, cheerful and professional. They really have the residents' welfare best interests at heart, with plenty of activities to keep them occupied. Light spacious rooms and a safe garden.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for the positive feedback, it really is appreciated and I know the staff will be so happy to receive your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine B (Power of Attorney of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend has been a resident in Westbury Grange for over 3 years. He has always been happy there and, although his health is now deteriorating, I feel the staff there are very caring and respectful towards him. Everyone there has been so helpful, especially during Covid times, and as his essential
caregiver, I have been kept up to date with all the guidelines. I am so grateful to everyone for all their hard work and care.
Reply from Julie Roche, Home Manager at Westbury GrangeMany thanks for taking the time to leave a review, I will pass on your kind words to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vera T (Niece of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is a resident, all through the Covid, I felt she was looked after in every way possible and the communication between Westbury and myself was excellent.
I would just like to say thank you to all concerned.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for your kind comments, I will pass your comments on to the staff team and we look forward to you visiting more freely now that the restrictions are relaxed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alistair C (Son of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have done a fantastic job over the past few months dealing with the new surge. The updates are frequent and informative and the booking system for restricted visiting has worked well. Thank you.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for taking the time to leave us a review, your positive comments are appreciated. The last two years have been challenging, but we are now looking forward to welcoming you into Westbury with fewer restrictions.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June D (Daughter-in-law of Resident) published on 24 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is very happy living here, they do lots of different activities to keep her stimulated and active.
The care she receives is brilliant, nothing is too much trouble.
The staff are caring and very friendly, we are kept informed with what is going on.
All the residents have been kept
safe during Covid.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for taking the time to review Westbury Grange, I will pass on your kind words to the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penelope W (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident at Westbury Grange last year when she needed 24/7 care. Initially, we had a zoom chat with the manager and were shown the facilities including the room which would be hers. This was very helpful and enabled us to discuss Mum’s needs and the guidelines which they follow to keep
Mum safe. We are extremely pleased that she has settled in well. The staff are highly professional but very warm and approachable. There are lots of activities to keep the residents occupied. The facilities are of a very high standard and so is the food which Mum loves. It is wonderful that they have two huge rabbits which she loves to cuddle. Mum particularly likes having her hair done and her nails manicured. We were able to enjoy visits with Mum until the recent Covid outbreak. My brother is the designated Essential Family Carer and keeps the family up to date. We are so looking forward to being able to visit her again soon, but it is reassuring to know that Mum is being well looked after.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you so much for taking the time to review Westbury Grange. It's so lovely to see your mum's face when she cuddles our very well-fed rabbits, we are so looking forward to being able to meet up with all of you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tess H (Granddaughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have been really helpful and supportive of my family's needs. My nan has been treated extremely well. The services provided are great. The care of their residents is their priority, especially with all the Covid restrictions.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for your kind words, we appreciate you taking the time to review Westbury Grange. Your nan has only been with us a short while but she appears to be settling so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane F (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well cared for in Westbury Grange. The manager and the staff are amazing - kind, respectful and so caring. There are lots of activities organised, the rooms are very well cleaned and maintained. The food is of a high standard and has plenty of variety. Pre-Covid, we could visit any time.
Even through Covid, staff have tried to facilitate visits from family when regulations allowed. They are never too busy to chat with family members in Westbury or those of us visiting. We have been so fortunate to have found Westbury Grange and know that Mum is in excellent hands.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for your kind words, we appreciate all of the support during the pandemic. We have tried to keep everyone in touch as much as we can and we look forward to the day when you can all visit freely again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lee M (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Westbury Grange for three years and from the start, she has been happy and settled there. I know she feels safe and well cared for by the staff. The pandemic has had a huge impact on everyone and I miss the community aspect of visiting her, i.e. interacting with other residents
and their families, but I think Westbury have done their utmost to keep going through all of this.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for your kind words, we are all looking forward to getting back that community spirit. We will have a big celebration once this is all over.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith H (Son of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has now been in Westbury for ten months. The staff always keep me informed of his medical and personal needs.
Because of Covid restrictions, I am currently only able to visit my 96-year-old father weekly, in his room. (I am his next of kin and attorney). He needs 24-hour nursing care, but he
always seems happy, despite his severe dementia and deafness!
He appears to be well looked after and I think he is happy and very settled in his present caring environment.
I cycle past, most days, to leave Dad a newspaper and wave to him, where he sits, looking out of the first-floor window.
I look forward to being able to take him out again, in a wheelchair for some fresh air, in future visits, please.
It is difficult to comment on food/drink, as I have no knowledge of that. However, Dad appears well fed!
A big thank you to all the amazing team at Westbury Grange, for looking after my dad.
Reply from Julie Roche, Home Manager at Westbury GrangeThank you for your review, I will pass this on to the staff team. They are a very strong team but certainly have been amazing over the last couple of years and I am very proud of them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Westbury Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Westbury Grange is calculated as follows: ( (122 Excellents x 5) + (7 Goods x 4) ) ÷ 129 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Westbury Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

Julie

Julie Roche

Job Title: Home Manager

Julie is Westbury Grange's home manger with over 40 years nursing and care experience.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbury Grange to verify any information. View our terms and conditions. Westbury Grange has an Enhanced Service - more info.