Abberton Manor Nursing Home

Layer Road, Abberton, Colchester CO5 7NL
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9.9 61 Reviews
  • Abberton Manor Nursing Home, Colchester
Abberton Manor is an established, well-respected nursing home, located in a listed Queen Anne Manor house, set in acres of formal lawns and woodland, enjoying unspoiled views over the Roman River Valley. The home, which is gold standard End of Life commended, provides professional nursing care within a genuine family setting, with long-serving staff having been trained to significantly high levels. The home is part of a small, privately owned group of six, high-quality homes.

Professionals offer long-term care, holiday or respite care to enable family carers to take a break, and postoperative or convalescent care for clients recovering from illness or operation. The home is at the forefront of the MyLife project, where care emphasis is on the quality of life and ensuring that individual wishes and needs are at the forefront of everything. The team believes that its activities programme is varied and comprehensive, aimed at showing that a care home is a positive choice to be made. Families and friends are encouraged to visit at any time of day and be an active part of the home and its daily life.

The property benefits from a choice of spacious and elegant lounges and a large hall, and also has a dining room for those who wish to dine in company.

Residents are encouraged to bring their own favourite items of furniture. There is full access to large grounds offering pleasant walks and sheltered south facing lawns with parasols and garden furniture.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 26 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1800
  • Self-Funded Nursing Care: £1550 – £1800
  • RESPITE Self-Funded Residential Care: £1400 – £1800
  • RESPITE Self-Funded Nursing Care: £1550 – £1800

These prices are only a guideline, please contact Abberton Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kylie Vickery (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (3)

Visiting

  • No visiting restrictions in place, although common courtesy applies if a large party is coming so that arrangements can be made to use a lounge area. Protected meal times offered so if not joining your relative, please recognise the importance of an undisturbed meal time.

Parking

  • Car parks to the front, side and an overflow car park.

Abberton Manor Nursing Home Reviews (61)

Total of 61, showing 21-40
9.9

Abberton Manor Nursing Home has a Review Score of 9.9 (9.864) out of 10, based on 15 reviews in the last 2 years. Over all time Abberton Manor Nursing Home has 61 reviews.

Overall Experience

  • 51
  • 8
  • 2
  • 0
  • 0

Date Published

61
5
6
15
46

Review from J M G (Niece of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely old house and wonderful grounds, however, only if you can appreciate them. If the resident is bed bound, totally irrelevant. This home is not for dementia patients and my aunt should never have been admitted there. The staff are not qualified in the needs of dementia.
Communication is also not
great. Many emails were sent without any reply. Phone calls were made, without answering and the amount of times I rang the doorbell and no answer for ages. Not great when it's cold, windy, rainy and you have a 90yr old visiting and waiting outside on the doorstep.
I also found that many items of clothing and personal belongings went missing. Majority of staff were pleasant, however, the odd one or two were rude to visitors.

Reply from Sarah Hannah, HR at Abberton Manor Nursing Home

Thank you for your review, we are sorry you feel this way and we endeavour to cater for many needs. However, we believe in the right setting for the right person and we hope your relative is settled in their new home and it's more suitable for her current requirements. As a company, we value open communication and feedback. Many thanks, Heritage Manor.

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Review from D B (Resident) assisted by family/friend published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very kind, busy and helpful. The food was excellent and never went hungry. The house was lovely and had nice gardens. A shower in my room would have been nice but appreciate it is an 'old' house. Would like to have gone out for a visit somewhere.

Reply from Ruth Merchant, Manager at Abberton Manor Nursing Home

Thank you for your kind comments. It was a delight to have you stay with us, and your musical skills made us all smile as it sounded throughout the home, I am happy to hear that you enjoyed your stay with us and look forward to seeing you again.

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Review from Wendy S (Daughter of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was well looked after during her stay at Abberton. The staff were extremely caring and helpful; nothing was too much trouble. Mother always looked so comfortable. I particularly like the way they spoke to Mum to engage her in what was happening. Thank you to all the staff at Abberton.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you for your kind comments, I will ensure these are passed on to the rest of the team.

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Review from Hilde I S (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Abberton Manor, her first Care Home, from Hospital in March. The Manor has a very warm and welcoming atmosphere.
The food was very appetising and always made you feel hungry. Her room was of a very good size and pleasant with very pleasant views onto the gardens. Very relaxing.
The
staff are very friendly and caring. Thank you. Due to a developing illness my mother moved on from Abberton. She stills remembers some of her days there, which is nice to hear. I even shed some tears when my mother left. I do recommend Abberton Manor.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you very much for your kind comments, I will ensure to pass them on to the team.
I do hope your Mum has settled into her new environment, we are just at the end of a phone if you need anything.

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Review from Ann C (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are caring, professional, and extremely supportive. My mother has the best possible care with staff going above and beyond to ensure the safety and happiness of their residents. The food is excellent with a varied menu, and the rooms are bright and comfortable, I couldn’t be more grateful
for the staff who genuinely seem to care not only about their residents but the families too, thank you.

Reply from Ruth Merchant, Manager at Abberton Manor Nursing Home

Thank you so much for your kind review, we always strive to accommodate the needs of our residents ensuring they live their life to the fullest, I will pass on your kind words to the rest of the team.

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Review from Patricia T (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abberton Manor Nursing Home is a beautiful care home both inside and out! The gardens are always kept looking beautiful and are fully accessible to the residents and family visiting should they wish to use them. Abberton Manor Nursing Home is a very safe and clean home and the staff always go above
and beyond to give their service users the care and support they need to live their lives to their absolute fullest. The activities are always great fun! With staff always coming up with new ideas to give the residents a great time! Should they choose to join in. Like all human beings we all have our down days the staff at Abberton Manor Nursing Home give loving care to cheer up and prompt service users to join in or if they wish to just sit and watch, no one gets left out! I am a relative of a service user at Abberton Manor Nursing Home and I couldn’t have made a better choice, my relative has blossomed during her stay and continues to be very happy and safe and very very well cared for.

Reply from Ruth Merchant, Manager at Abberton Manor Nursing Home

Thank you for your kind review, Abberton Manor is more than a nursing home it is a home to our lovely residents and their families, we are privileged that we have been given the opportunity to share our wonderful home and amazing staff with residents like your mum, we look forward to seeing you as always, and I will pass your kind comments onto the team.

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Review from C B (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff who took care of our mum in the last week of her life. The care and compassion shown to us all especially Mum was excellent. Nothing was too much trouble. Would highly recommend. Thank you.

Reply from Ruth Merchant, Manager at Abberton Manor Nursing Home

Thank you for your kind words of appreciation for Abberton Manor and our team, although your mum was only with us for a short time she was embraced with warmth and care, although she was poorly her character shone through. Myself and the team wish you and your family health and happiness for the future.

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Review from Patrick C (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice to see the home open for visiting again without appointments. Some new faces, possibly agency. All appeared calm at the point of the visit, and all staff encountered were polite. I fed my mother for the first time in nearly two years. I feel the home is gradually returning to normal.

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Review from K B (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and helpful - Dad appears well looked after. Visiting is difficult post-covid. Hard to get a convenient time to fit around work due to limited visiting.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you for your review, I will ensure your comments are passed to the rest of the team.

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Review from Alison E (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Abberton Manor was kind and friendly, professional and caring. Dad's every need was recognised and he was assisted and enabled to maintain as much independence as was possible. He and I viewed all the staff as friends. I thank you all for your love and care of Dad.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you very much for your kind words, we also viewed your dad as a very dear friend. I will ensure your kinds words is passed on to the rest of the team.

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Review from W M (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought that the care my mum had was good. Staff were always helpful and kept us up to date with any changes to my mum's condition. She was kept clean and staff dealt with her with a sense of humour which she appreciated.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you ever so much for your kind comments, we will ensure this is passed to the whole team.

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Review from P M (Son-in-law of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The fabric of the building is in need of some refurbishment as do the bedrooms and public areas that we saw, especially in view of the monthly charge. There were some miscommunication issues internally but generally, the nursing staff were attentive and compassionate.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you for your comments, Abberton Manor is currently undergoing a refurbishment, but all comments are appreciated.

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Review from Cheryl K (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is terminally ill and my elderly mother could no longer cope. He wanted to go into the hospice but they had no space so he agreed to try Abberton Manor. We are so pleased with the level of care he has received and he is very happy. The manager has been excellent and so helpful, she and her
team have gone the extra mile to make my dad feel comfortable and at home. Not being able to visit at the moment is unfortunate and hard but we feel very reassured that he is being well looked after. He said the food is very good too. A huge thank you to you all.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you for your kind words, I will ensure your comments reach the rest of the team. We look forward to welcoming you back into Abberton Manor as soon as we can.

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Review from R F (Son of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It id difficult to review as we have been unable to visit due to covid. However, we have been kept up to date regarding my mum's condition and her general well being. There is always someone at the end of the phone who will answer my questions and put me at ease. I feel very confident that she is being
well looked after.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you for your comments, I will ensure your comments are fed back to the team.

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Review from R L (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Abberton Manor all do an amazing job caring for Mum. They are all very friendly, caring and work incredibly hard to support Mum and make her comfortable at this difficult time in her life. We are very grateful and have nothing but admiration for what they all do.

Reply from ruth merchant, Manager at Abberton Manor Nursing Home

Thank you very much for your kind words; it is a pleasure to be able to look after your mum. I will pass your words onto all of the staff who will greatly appreciate your comments, we look forward to welcoming you back into the home as soon as we can.
Kind Regards.

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Review from B S (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely, friendly, inviting environment. Very homely, caring staff and management are very helpful. Definitely would recommend to others looking to put their relatives into a real home from home.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you for your kinds words, I will ensure your comments are passed to the rest of the team. Please do not hesitate to contact us if you need anything at all.

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Review from Alan R (Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was resident for care at this nursing home following a stroke from March to September 2020. At no time could I fault the treatment I received. It was excellent!

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you for your kind words. It was a pleasure to care for you and to watch you get stronger everyday, we will cherish the painting you donated to us. I will ensure your comments are passed to the rest of the team.

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Review from Barry E (Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here since the new year of 2019. The staff have always been professional, friendly and helpful. Our kitchen staff works very hard - ensuring that food is prepared in the home - not prepared elsewhere and carried in. Laundry is dealt with quickly and efficiently. With registered
nurses always on duty, advice and care are always available. This is far better than I ever imagine a home might be.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you for your kind words, we always try to our very best for each residents. I will ensure your kind words are passed to the team.

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Review from Tyler H (Nephew of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to see my Grandad for a visit in the garden. Brilliantly organised, the staff were very helpful and brilliant throughout the whole process. Never seen my grandad so happy in such positive homely environment. I would highly recommend Abberton Manor to everyone.

Reply from ruth merchant, Manager at Abberton Manor Nursing Home

Dear Tyler
Thank you very much for your kind words, It was a delight to be able to care for your grandad during his respite stay. I will pass your comments onto the staff, Please feel free to contact us at any time should you wish.


Kind Regards


Ruth

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Review from Debbie T (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff that helped Mum. What with the covid 19 virus and Mum forgetting she had a memory problem, it must have been difficult at times. Special thanks goes to one particular member of staff for her understanding of Alzheimer's. Kind regards.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Abberton Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Abberton Manor Nursing Home is calculated as follows: ( (154 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 176 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abberton Manor Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (7)

Meet the Team (5)

Kylie

Kylie Vickery

Job Title: Home Manager

Joined: 2023

I have worked in the care sector for 20 years, am a registered nurse and have been a registered care manager for nearly 7 years. I am passionate about ensuring all residents live life to the fullest and making each day the best and most fulfilling as it can be.

Lisa

Lisa Wheelans

Job Title: Deputy Manager

Joined: 2023

I have worked in healthcare for 33 years, been a qualified nurse for 13 years and have worked in a senior capacity for the past 7 years. I love making connections with others and making a difference.

Sarah

Sarah Bond

Job Title: Administrator

Joined: 2024

I have been in finance and administrative roles for many, many years. Before I joined Abberton, I worked for a national children's charity in Scotland and fully understand the importance of Person Centred Care. I love working with the team at Abberton and supporting our residents and their families, and friends as well.

Sharon

Sharon

Job Title: Head Housekeeper

Joined: 2017

I started at Abberton Manor in 2017 as a Care Assistant and was promoted to a Team Leader in 2022. At the end of 2023, I was promoted to Head Housekeeper.

Paul

Paul

Job Title: Maintenance Officer

Joined: 2025

Paul has many years of maintenance and site management experience. He is also a highly skilled carpenter and a crucial member of the team.

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