Admirals Reach Care Home

All staff are very friendly and welcoming.

I have been impressed generally with the friendliness and caring of the staff at Admirals Reach. The staffing levels are higher than the only other care home that I have experience of. My wife has been in residence for about 7 weeks so early days for an in-depth assessment. The food is plentiful with a good selection. The decor and furnishings are rather tired. Most blinds are broken in the conservatory. There were not sufficient portable tables but I understand this will be addressed in the next week.

Excellent all round!

Mum is well looked after and Dad visits most days.

Very surprised to be here buts it's ok. Thought I could walk better. Looked after myself for 14 years. Nice to have an alarm system.

My husband has been here for almost two years and has made good physical progress despite the illness of dementia. The activities could be improved, whilst bands, groups of singers are entertaining, more one to one activities would be better for those residents who can take part as this appears lacking. I know the home has experienced difficulty in recruiting cleaning staff so this does show in some areas. My husband has previously been in two other homes and hospital, all have been poor experiences. I would not want him to be anywhere else but Jellicoe.

I come down when I am able once a month. I have always found my relative to be happy and content. The staff are always friendly.

The management and leaders and staff on Benbow are caring and efficient. They work hard to help residents. I am so glad my partner is in this home as I know he is cared for and I don't have to worry.

I know my mother loves it here. It's clean. She loves the food. The carers are wonderful. They smile all the time.

Caring staff, nice meals. Always plenty of carers around, try hard to entertain residents. Laundry tends to go missing and have had to ask for my mother to be changed on occasion. My mother requires nursing as she has a peg and found the nurses excellent. Good communication regarding my mother.

Very happy with care home and staff. All residents treated with dignity and care and attention. Residents receive individual care and carefully monitored. Care home cleanliness is good. Residents appear happy and comfortable. Activities regularly organised and enjoyed by all. Activities are well planned and of good quality. Decor and some furniture and furnishings could be improved.

Really happy with the level of care provided. Staff are friendly, caring and hardworking. Care staff and nurses not only care for my resident mother but also support my 87-year-old father who visits almost every day. Staff build an attachment to patients, appropriate attentiveness based on knowledge of needs. Therefore staff turnover should be kept to a minimum. Food and laundry excellent.

A very comfortable nursing home, with a 'home from home' feel. Staff are very friendly and helpful. Food options are exceptional. High standard of care provided.

Staff are very attentive and treated my dad with dignity. They were very lovely towards the family when the time came to say goodbye. Thank you so much.

My dad has only been here for 2 weeks. He has not entirely settled in yet but he is loving the food. The staff are very kind and patient.

Can't believe it's been over 6 years since my husband has been in Jellicoe. As I have said in the past it is the most wonderful home, with all the staff working so hard. He receives the greatest of care, always clean, well shaven and looking tidy. This is now his forever home and a lot of the time it feels like my home too. Just a big thank you to everyone.

The standard of care in Jellicoe has been exemplary.

Being on the one floor is a bonus. The care is great. I would recommend to anyone.

My wife has been in care for 3 1/2 years, the last 14 months at Jellicoe House. I have experienced care homes as my wife's mother had Parkinson's and her sister Vascular Dementia which my wife and myself had to deal with. I help my wife with her breakfast every morning and welcomed in by the staff with a kind word and a happy smile. When I arrive members of staff are busy cleaning or returning clean laundry all with a good morning and smile. My wife is washed, clean and tidy, looking comfortable. Breakfast is always ready on a tray with a cup of tea and biscuits for me. Again in the evening, the meal is good. The entertainment is good with a newsletter to keep you up to date. Staff do an excellent job every day.

Staff always friendly and have a chat.